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Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 3,861 Topics
  • 25,357 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3861 Topics

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TA ABContributor I
posted in Controllers and Music services

SiriusXM channels not listing in latest Sonos App... sonos and sirius pointing fingers at each other...

I spent 2 hours this morning with Sonos and SiriusXM trying to resolve an issue with how SiriusXM channels are displayed in the Sonos App. After the usual stuff (uninstalling, reinstalling, rebooting, etc...) Sonos ran a screen share and could clearly see that the Sirius channels are not being displayed properly. Sirius claims that this issue is on the Sonos end. To their credit, Sonos did temporarily log into their Sirius test account (via screenshare) within my Sonos app and their Sirius stations were displaying.Sirius seems to think this is an issue with how Sonos is handling the channel lineup info being delivered to them from Sirius. Seems right to me although that doesnt fully explain why the Sonos test account worked but my account didnt. Anyway, after numerous call backs I got tired of helping two large companies solve problems that they should be able to do without irritating their customers are wasting our time.Next step is to consider an alternative way to power my music at

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10 minutes ago
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suregContributor II
asked in Controllers and Music services

sonos mobile app doesn't show spotify

Hi, for some reason can’t see Spotify service from the Sonos mobile app. 

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S
1 hour ago
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bentausContributor I
asked in Controllers and Music services

Sonos S2 MacOS app black screen on install

Trying to install the app. I download the latest Sonos S2 file from Sonos support site.  Add Sonos to my applications Open Sonos app App opens but the screen is black, I get loading spinner forever.  App stays unresponsive, I have to Force Quit On my other Mac, the software update fails and the app is also unresponsive. I have 5x Sonos speakers but I’m losing patience and have not purchased anymore speakers due to various software issues.  Macbook M2 Pro 16” 2023MacOS Ventura 13.6 

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Airgetlam
15 hours ago
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markjalbContributor I
asked in Controllers and Music services

Apple Music playback interrupted saying 'Unable to play - the song is not encoded correctly'

When I stream songs from Apple Music via the Sonos app, playback is occasionally interrupted with a message of 'Unable to play [insert song name] - the song is not encoded correctly'.It's unpredictable when it happens, sometimes it could be half way through a track and it occurs, also happens multiple tracks in a row. Other times it could go through multiple tracks with no issues then the error suddenly occurs.I've done all the troubleshooting stated on the Sonos website but I'm pretty sure my setup isn't the problem because I use a Radio App and also use YouTube Music via the Sonos app with no playback issues, the error just happens with Apple Music.Has anyone else experienced the same issue? Suggestions on a possible fix?

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17 hours ago
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JKR97128Contributor I
asked in Controllers and Music services

macOS Sonos controller insists on updates, always fails.

Whenever Sonos has a system update, they require that the Controller on macOS be updated. They provide the apparent means (click on Update) but always fail to complete the update. There is no error code, it just fails to complete. Always. The app will not proceed to play music - it insists on the update.The way I have found to deal with this is to get Sonos tech support to send me a link to the updated .dmg (installation image). I suggest that Sonos make this readily available so I don’t have to reach out to tech support.If you follow Support-Update Issues, it recommends to uninstall and reinstall. But, it doesn’t provide a link for reinstalling.If you follow Support-S2, it tells you how to upgrade an S1 system to S2. That process starts with “Open the Sonos S1 Controller” for iOS or Android. 1) that reflects Sonos’ reliance on mobile apps (and negligence of desktop apps),  2) it is directions to update any devices you may still have on S1, 3) it does nothing for the desktop controller

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Airgetlam
20 hours ago
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Captain BigglesContributor III
asked in Controllers and Music services

Further sidelining of NAS Music Library in new Sonos App??

I can’t see any mention of a (NAS) Music Library in the promotional content for the new Sonos App. There is plenty of mention of “favourite Music Services” though.Please please tell me that, unlike the new search, support for NAS music libraries is not being further sidelined? This is one of the things that drew me to Sonos in the first place (in 2008 FYI).Joel

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Airgetlam
22 hours ago
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Stephane10Contributor I
asked in Controllers and Music services

Sonos Arc / YouTube from smartphone Android

How to listen YouTube’s music from smartphone Android on my Sonos Arc?  Thank you very much.

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jgatie
23 hours ago
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FatOldSunTrending Lyricist I
asked in Controllers and Music services

S2 Controller software not loading on Windows 11

Recently, the Sonos S2 Controller software fails to load on my Windows 11 laptop. It shows the splash logo but that just stays on the screen and gets no further. I can only close it via Task Manager. I have uninstalled Sonos, rebooted, downloaded the installer and installed it, but the same thing occurs. Any ideas? Perhaps a recent Windows Update has broken something?

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controlav
23 hours ago
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matthewnealAvid Contributor I
asked in Controllers and Music services

Temporarily lose speaker in S2 App

My set up is 1 x Play:3 hardwired creating a SonosNet with a number of Play:1/Sonos One dotted around the house.I have 2 x access points in the house for the S2 controller to connect to (same SSID etc.)I often get the following situation.  As an example, I’m playing music in the kitchen (this is the only room playing).  I open up the app to stop the music.  The app shows every other room and what was playing - that is you can see the album/radio station image - but the kitchen will be completely blank, so I can’t use the controls to stop the music.It can take up to 1 minute for the room to “kick in” so I can see the album/station and use the controls to stop the music.This isn’t restricted to the kitchen, it’s whichever room is playing.Anyone else seen this issue?  Any idea how to resolve?

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UKMedia
1 day ago
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VultureSongAvid Contributor II
asked in Controllers and Music services

Add music service - Tidal not on menu

Trying to resolve a connection issue between Tidal and my Sonos app, I deleted Tidal from my list of music services. When I went to add it again, Tidal was not available in the list of music services in the drop down menu. Neither was Apple Music, which I’d also removed. I tried all the usual methods to resolve the issue; removed and reinstalled relevant apps and ensured all were on the most recent updates. I deleted the Sonos app from all my devices save one. I am able to play directly from Tidal to my Sonos devices, I just can't play directly from Sonos using Tidal Connect.Finally I contacted Sonos via live chat, we both concluded it was weird. They suggested I call the Sonos phone line for help which I did just now but the wait time is lengthy, so I’m hoping for some help here in the community.  Thank you.

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1 day ago
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LatortueContributor I
asked in Controllers and Music services

stations de radio grises dans mes sonos

Je n'Arrivée Plus à faire fonctionner certaines stations de radio qui apparaissent en grise et ne fonctionnent pas Moderator Note: - Translation using Google Translate I can no longer operate certain radio stations which appear gray and do not work

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Corry P
1 day ago
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PerizosoContributor I
asked in Controllers and Music services

Sonos App suddenly stopped connecting to Tidal

I have a Sonos Connect and control it using the Sonos app on Android. Last week I stopped being able to access my Tidal service from the app. I tried re-authorizing, and got the message that it had worked, but when I returned to the Sonos app it said “”There was a problem adding the Tidal account. Connection could not be made.” I have uninstalled and reinstalled the Sonos app, have rebooted everything, have checked my Tidal account to make sure that it is functioning normally, but I still get the same result. Any ideas?

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Corry P
1 day ago
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warditContributor I
asked in Controllers and Music services

Sonos Connected to new account

I have been trying to connect an old Sonos Connect that was previously connected to my account but has been unplugged for a year. When resetting it and trying to add it into my current setup which is 6 other Sonos Connects and 2 Connect Amps. It prompts me to sign into an account to complete setup. I sign in using the same email and password that the other ones are on all on the same network ssid. But it seems to have created a partition some how. On my phone S1 sonos app i only see the newly added Connect. but on my computer s1 controller I see the other 8 in their correct groups and no sign of the newly added one. Its like it didnt add it to my account or something. I have probably spent around 6-7 hour troubleshooting and finding every forum and video possible and this is the farthest i have made it trying to connect it to my current system. I have performed many resets and re pairings.

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106rallye
1 day ago
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billfallsContributor II
asked in Controllers and Music services

Can I play groups of albums in album order, not track order? (Sonos controller v 16.1)

I like to queue up all albums of a composer (or artist) to play so I can work and listen uninterrupted. If I select a composer and click “Play all” the controller adds all the tracks to the queue but sorted in track order not by album, mingling the movements of each composition among other works.Is my only option to add each album to the queue, one album at a time? I’ve saved a few such queues but am hoping not to have to build up a long list of saved queues if there’s a simpler solution.

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buzz
1 day ago
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shed53Avid Contributor I
asked in Controllers and Music services

New Search and Music Library

I note from the post announcing the New Search that local music library was not included.  I’m puzzled by this as I can’t be the only person who has hundreds of albums in their local library.  I have two questions:Why was the local library excluded from the local search? Do you have plans to retrofit it into the New Search, and if so when will this happen?

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1 day ago
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tvjazzmanContributor I
asked in Controllers and Music services

My Sonos message "Sonos doesn't have enough free space" when saving a queue as a playlist"

I have 7 Sonos Move speakers, all in “play all together same source” mode and in trying save a playlist I get the message "Sonos doesn't have enough free space" when saving a queue as a playlist". There are no playlists in my Sonos Playlist area except for ones (named but blank) that have been named but not saved to as I try to figure this out.  The mp3 files all come from a hard drive that is connected to a router. I recently replaced the router, re-connected the Network Drive and all is seen by Sonos. My current attempt at a playlist has 8428 .mp3 files so not over a 10k limit etc.

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1 day ago
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TappetsContributor I
asked in Controllers and Music services

S2 app is not visibly clear

Hi - I’ve been using Sonos for 10 years or so now and whilst generally happy with it I do find the S2 app visibly very poor with its dark colours and especially for the up and down arrow keys and slider next to a list of tracks I am playing. This is a very easy fix in the software code so please fix it, make it Red or a light Blue or Green or anything that makes it easy to see against a Black background. 

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controlav
1 day ago
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Dazza76Contributor I
asked in Controllers and Music services

Local library not showing on app

I have my music library stored on an external SDD. I’ve added the folder to the music library on the Sonos app but none of the music appears. Can the Sonos app only recognise music stored in the standard “music” folder? I’m on a Mac by the way. 

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1 day ago
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alfonsi franckContributor I
asked in Controllers and Music services

SOnons coupe la fin des morceaux deezer

Bonjour,Cela n’est pas la première fois que je le signale  et votre indifférence est vraiment insupportable.Le systéme Sonos coupe systématiquement la fin des morceaux écouté depuis Deezer.je n’ai aucune coupure en début , aucune saccades, il ne s’agit pas de coupure wifi je suis en RJ45,  Ce sont juste les 10 dernières secondes de chaque morceaux qui sont coupées et juste après la coupupe le titre suivant commence. C’est insuportable Je vous arrête tout de suite avec vos réponses toutes faites, CE N’EST PAS un problème de connexion que ce soit bien claire !! donc remuez-vous et trouvez nous une solution !Vos équipements coutent tres chère la moindre des chose serait de nous aider et de nous proposer une solution.salutationsfranck Moderator edit: Translation by Google Translate: Good morning,This is not the first time I have pointed this out and your indifference is truly unbearable.The Sonos system systematically cuts the end of songs listened to from Deezer.I have no cut at the begin

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Corry P
2 days ago
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gsrbobContributor II
posted in Controllers and Music services

Sonos App Bass & Treble Menu

It would be cool if the sub menu access for settings/bass/treble/balance/ & loudness was placed to the left empty spot next to previous track button eliminating the need to tap on the volume. Don’t know if it’s possible but it would be cool to see it in a future update. 

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Airgetlam
2 days ago
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John94Contributor I
asked in Controllers and Music services

Sonos not connecting with Napster

My Sonos system is not letting me listen to any songs via Napster. The Sonos system is working fine via Sonos Radio but failing to bring any songs through via Napster. I tried the Napster App and is working fine as its own entity. Disconnected from Sonos and reinstated but no luck. I then tried to connect Apple Music but wouldn’t connect to sonos. Can you point me in the right direction of sorting this? When browsing Napster via Sonos all menus are empty .

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2 days ago
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francic46Contributor I
asked in Controllers and Music services

Same Sonos app with my account on two phones

It’s a couple months that I can’t use Sonos on my iPhone and my wife’s one. Before I could use the app on my phone, listen to music with Spotify and control the same song on my wife’s phone. My wife could use the same app on her phone, without any problem. Now, if both apps are installed on both phones, I have ‘no connection to Sonos’, then follow the procedure using bluetooth and position, but at last I have no connection at all. If I deinstall the app on one phone, the app on the other one is working again. I hope I explained what happens. Is anybody able to help me? Thanks

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AjTrek1
2 days ago
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GomapueyContributor I
asked in Controllers and Music services

AirPlay Code on screen suggestion

Hi i have Sonos 100, Sonos 300 and Sonos amp all connected to the same network (WiFi) but i cannot stream music thru AirPlay as it asks a the “AirPlay Code” - Enter the on-screen code for “name of the speaker”.My question is what on-screen? I’m streaming from my phone. I’ve reviewed other posts and says to uncheck the require password from AirPlay settings, but from which settings?

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controlav
2 days ago
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HorologiumContributor I
asked in Controllers and Music services

Unknown Alarm Source II

I’m having a similar issue as this fellow: A little background on my issue.  I have a Sonos OneSL in my bedroom that I use at night to play white noise.  I have a daily alarm set to go off at 10pm and run till 7am.  The white noise is a Spotify “song” entitled White Noise 3 Hour Long and it’s in a Spotify folder with 4 instances of the same track to ensure sufficient coverage throughout the night.  It’s worked flawlessly for a couple of years now.Until this past week.For the last 4 or 5 days, at 4am on the dot, the white noise cuts out and a jazz track starts playing, waking both me and the wife.  It’s making the wife very unhappy.  😱  I have no idea how or why this is happening.  I have deleted all the other Sonos alarms I had on the controller (even though none were “active”).  I deleted the Spotify folder with the white noise track and created a new one.  I checked my idevices (iPhone and iPad) to see if I had a rogue alarm on one of them using Spotify.  I even checked the wife’s p

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2 days ago
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dhaaseContributor I
posted in Controllers and Music services

Stations Not Changing

It takes several attempts to “change the station” in Sonos app/TuneIn.  The icons and GUI update to the newly selected station, but the actual audio is the previous station.  It only started a couple of months ago, so it’s likely related to a bug in the software update.  This topic was created previously - but the discussion was “closed” without any resolution.  Did I miss something?  Is there a solution for this bug?Previous discussion now closed:  

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2 days ago
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