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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,173 Topics
  • 51,476 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7173 Topics
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enidcoleslaw13Contributor I
posted in Controllers and Music services
No more TuneIn URL streams anymore, guess I am returning my two Eras :(

Wow, I am incredibly sad that I just purchased two Sonos Eras for my husband’s birthday next week just when access to URL stations will no longer be accessible through TuneIn. My husband works from home and listens to an internet station all day on our ancient Play and I thought I’d surprise him by saving up for these two new speakers. But the new Tune In app doesn’t support this :(  

51
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4 months ago
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Doug AmesHeadliner I
posted in Controllers and Music services
Can't add Apple Music

When I try to add Apple Music service in the S1 app (Android 11), I get a blank white screen at the point where it’s supposed to bring up the Apple login page. I tried on two different Android 11 devices. I tried adding other services as an experiment, and they all transfer correctly to the particular service login page at that same point. I asked Sonos support, and they tried some suggestions on Chat and looked at a diagnostic dump, but in the end they were stumped. I’ve successfully connected Apple Music to Sonos before, so it looks to me like a new bug between Sonos and Apple on Android 11.Unfortunately Sonos doesn’t provide any options. The Windows app is not allowed to add Apple Music. Neither is my Amazon Fire tablet running FireOS 7.3 (Android 9). Neither is the S1 app running on Android 7 any more, the device I’ve always used before.  And my iOS devices are too old to run the latest S1 app. Update: I tried updating to S2 - didn’t help, same problem.I’m out of ideas. Any suggest

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TiJay13
2 years ago
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m1majContributor II
asked in Controllers and Music services
Apple Music content is missing from Albums.

A couple of days ago I went to play an album from my Apple Music library though my Sonos Connect, and could not find it. Looking more closely, I noticed that the “Albums” menu item only contains a tiny fraction of my music library - almost everything is missing. “Recently Added” and “Playlists” both look OK, but “Albums” is bad. I see the same on several controllers: Windows, Mac, iPhone, iPad are all the same. Moreover, in the Windows application, when I visit “Albums”, I can browse it for a short time, and then the application terminates (the window just closes with no error message). My library looks perfectly fine in iTunes and the native Apple Music app. I left it a few days in case it was a transient effect but it persists. I have tried removing the Apple Music service from my system and reconnecting it afresh, but this does not help. I probably need a Sonos support case for this but the web site suggests that I try the forum first. I generated diagnostics 641008197 in case

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controlav
3 years ago
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James YContributor I
posted in Controllers and Music services
Why have I have lost access to my music library on both Sonos S1 and S2 products?

I lost access to my music library (on my Mac Mini) after 7pm tonight - it appeared to coincide with an update on our MacBook (that I couldn’t avoid).I have now lost access to my Music Library on both my S1 and S2 products - anyone know why that might be?These are the messages I get:S1‘// Jamess-Mac-Mini/Music’ is no longer available. The device where the music files are stored may not be powered on, or the path my have changed.Go to settings>System>Music Library>Music Library Setup to check the path.The only options I get are to add/delete a music libraryS2Sonos was unable to add the music folderUnable to add the shared folder “James-Mac-mini/Music” to your Music Library (913)As I said, all was working until around 7pm tonight, then everything stopped. So disappointed.  

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1 month ago
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BaronspiegelContributor I
asked in Controllers and Music services
Wecker in neuer App fehlt

Ich finde den Wecker bei der neuen App nicht mehr! Ev hilft wer???

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Schlumpf
3 months ago
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zaggedContributor II
asked in Controllers and Music services
Unable to connect spotify - activation link failing.

I am trying to link my premium spotify account to sonos, when I click "authorize", I'm being brought to a page where I'm supposed to enter an authorization link code. The page opens with an error "The link code you entered is not valid. Please check the link code and re-enter it below." There is no link code provided either through the app, the page I'm being linked to, or by email. I've tried using the sonos iOS app as well as the desktop version. Clearly I'm missing something here. Any suggestions?

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AjTrek1
4 years ago
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wottynattyAvid Contributor II
asked in Controllers and Music services
"No Plex Media Server available. Please make sure your Plex Media Server is accessible."

While listening to music from my Plex server, via a web browser, I tried adding Plex as a source for my Sonos system.The authorization on the Plex end works fine.  Plex shows up as an available media source.However, when I try to select it in Sonos, I get this error:"No Plex Media Server available.  Please make sure your Plex Media Server is accessible."I have tried updating Plex, uninstalling and re-installing it as a media source in Sonos, and am stymied at this point about how to resolve this.

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Corry P
2 years ago
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Blisster7Contributor I
asked in Controllers and Music services
SiriusXM won't connect

I’ve setup SiriusXM with the Sirius APP, and it works fine on the iPhone App. My Sirius login is working fine.  When I attempt to Add Service for Sirius to the Sonos App, it gives me an error that my login credentials for Sirius are not valid.  But I KNOW that they are valid because I use the exact same ID and PW on the Sirius website and it works fine. I’ve attempted multiple times with same results.  I’ve also “Reset” the Sonos app.  Same results. Anyone have a solution?

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2 years ago
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withnail69Avid Contributor I
asked in Controllers and Music services
Unable to downgrade sonos one (g2) to s1 compatible

I have just been hung up on by a support person whilst in the middle of an online chat.. I am losing my mind here trying to downgrade a factory reset sonos one (2nd gen) to use with my existing s1 system. I already have one of these speakers on the system but it won’t let me add this one.. This article https://support.sonos.com/en-us/article/downgrade-a-sonos-product-to-s1 keeps refers to things which just don’t appear as options anymore. I have tried ‘adding a missing product’ I have tried for hours to downgrade the speaker but it just doesn’t seen possible. Please help

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25 days ago
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kbradsmithTrending Lyricist I
posted in Controllers and Music services
Youtube Music not playing entire Library Songs - only select few

Sorry, NOT playing entire Library Songs. The YTMusic app on Sonos offers to stream my Library’s collection of Songs but only seems to be capturing a very, very small fraction of my entire Songs collection. Is there a way to be sure and get all my Songs shuffled through on the Sono’s app? The ‘Your Mix’ option is misleading as well. It creatively mixes in new ‘recommended’ songs which I’m not interested in so that’s not a solution. I want all my Songs streaming from my LIbrary collection, please, not some limited selection. Thanks, comments please. 

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D
3 years ago
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SteveFMaleContributor I
asked in Controllers and Music services
The Latest Sonos App Update

I have been struggling for some time to use this disastrous update to the Sonos App (Date typed 20 July 2024). It was installed on my phone and tablet automatically without any warnings nor ability to reload the old, working, app.The app ceased to work properly on my Android tablet and phone:No playlists No ability to create a queue Occasionally crashes Loses my system every couple odf days Regularly loses my library of NAS stored MP3s regularly and requires the app to be deleted and reinstalled and much else besides...A total disaster. I have thousands of pounds invested in my collection of MP3s and now unable to reliably access them and my playlists created over many years invisible to the new app.I can still make the system work using my windows desktop PC (I have refused to update that app.) But this is very inconvenient and a way of working I didn't sign up for it nor pay thousands of pounds for the speakers to only work this way.Now since 19 July 2024 the app on Android starts th

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1 month ago
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felix489Contributor I
posted in Controllers and Music services
Sonos update and Sirius channels not playing

After the recent Sonos update, Sirius channels will not play through the speaker.Please advise of the fix for the Sirius channels not playing through the Sonos speaker after one proceeds with the most recent Sonos update.  Thanks.Moderator edit: combined posts

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controlav
6 months ago
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aliosa27Contributor I
asked in Controllers and Music services
The "I can't add my Ikea Symfonisk since the new app was released" thread

It seems like it's time to try to collect at much info as possible on not being able to add  Ikea symphonisk’s since the last update.In my case, I bought some Symphonisk picture frames. Via ethernet and or wifi, you can get to the very last step, verify audio pin and then you are told that there was an issue adding the product to your system no matter what route you take, manual pin verification, audio pin verification, same outcome. For science I returned the first set and got another set. Same exact issue. For science one more time, I returned those and tried it again, same exact issue.  I was able to successfully add a sub mini which is great, but pointless at this point. This was attempted with both an ios and and an android device on the latest release for both platforms. Attempting to use the 16.1 app on android to try to add these speakers does not work either. Not because it doesn’t work but because the app refuses to let you add anything IF you are not running the latest app.

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1 month ago
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gurji99Contributor I
asked in Controllers and Music services
tunein endless loop of commercials

TuneIn just plays endless loops of commercials and never gets to the actual station anymore.I don’t mind a few ads,  but an endless loop?!it happens on almost every station I try.I should also say that this only happens on Sonos.it works great in my car and phone.any ideas?

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L
1 year ago
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Bill_22Trending Lyricist I
posted in Controllers and Music services
Sonos Music Library won't update

This just started happening to me, my Sonos won’t update my music library. If i delete my music folder and re-add it will be have everything in there that should be, but if i add more music (mp3s, which i do almost daily) and have it update, none of the additions show up. my music’s on a macbook running big sur 11.6

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2 years ago
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JoffyTrending Lyricist I
posted in Controllers and Music services
Apple Music streaming quality?

I subscribe to both Amazon Unlimited and Apple Music.  I play these through the Sonos S2 App.  With Amazon the track I select always indicates whether the stream is HD or Ultra HD.  Apple does not give the same information so I do not know if the quality is at least 16/44.1? I avoid AirPlay as I know Apple quality then is less than CD quality.  Similarly when I play Amazon directly from that App via AirPlay the information merely shows AirPlay so presumably less than 16/44.1? Could Sonos provide this information in their App or is it down to Apple?  I just want to know the stream quality from whatever source ideally.  Be great to know this for my Bandcamp music too?  Any thoughts?

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8 months ago
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bintryin2Enthusiast I
asked in Controllers and Music services
Playlists completely broken with new app.

I searched the forum with no similar experiences. Am I the only one whose playlist editing disappeared with the new app? There isn’t even an Edit option anymore. I can’t add or delete individual songs for the current playlist. I can only replace the entire queue. It is the same for all music sources. This new version so far has done nothing better and many things much worse, this one  being the biggest for me so far. What gives? Anyone else experiencing this?

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1 month ago
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PeterLin0228Contributor I
asked in Controllers and Music services
Still cant connect to Spotify...

Though Sonos status indicates that Spotify is functioning normally, I still cannot connect to Spotify…Does anyone else have this situation?

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Jamie A
1 year ago
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KlasWContributor I
asked in Controllers and Music services
Managing two different locations using same app

I have Sonos in two houses (A and B) and separate equipment. I want the two houses with the same app and I have understood this should be working automatically after setup depending on which WiFi I am connected to.But it doesn’t work in the last step and I don’t understand what to do to make it work (and I am also not sure if I have done the first two steps correctly). This is the situation:I have set up a Sonos system in house A using iPhone with Sonos Account A (I have both an iPad and a Macbook there and they also work fine). I have then taken my iPhone to house B and created a Sonos Account B, factory reset my Sonos products there and everything is working fine. When I go back to house A again and connect to that WiFi the Sonos app doesn’t work - what should be done in this last step?Thanks in advance!Klas  

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Corry P
1 year ago
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OldJohnBoyContributor I
asked in Controllers and Music services
Tunein Not Playing Music

A couple of days ago, Tunein stopped working properly. The ads play but no music ever plays. Does anyone have an idea what is causing this problem? Thanks.

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K
6 months ago
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jlockwoodContributor I
asked in Controllers and Music services
Apple Music Classical

Apple acquired Primephonic in 2021 with the intention of using that service as the basic of creating their own music solution aimed specifically at the Classical music genre.I did not pay much attention at the time but I thought this was more for dealing with the enhanced meta data/tag information needed for the Classical music genre. For example the same music title composed by the same original composer may have multiple recordings from many different orchestras over time and with sometimes different conductors, soloists or singers any of which might be specifically looked for by classical music enthusiasts.Well Apple are this month finally launching their new Apple Music Classical app which is the dedicated app for classical music and will be backed up by the current Apple Music streaming service. It will be free to existing Apple Music subscribers.See - https://apps.apple.com/app/id1598433714Initially at least it is only available as an iPhone app and not an iPad or Mac app.The rel

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1 year ago
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sklein11Contributor I
asked in Controllers and Music services
Sonos won't search Spotify

Sonos App has stopped searchin Spotify.  Both Sonos and Spotify are “working” -- i can play spotify content from within Sonos -- but I cannot seach from within Sonos.  I have (soft) repooted the speakers, rebooted my phone and removed and then readded the service,  None worked.

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1 year ago
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Roch61Contributor I
asked in Controllers and Music services
RTE radio 1 is gone

RTE radio 1 seems to have disappeared from Tunein and though it appears as a choice in Sonos radio, won't play. This has just happened in the last few days. Anyone else with this?

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C
3 years ago
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GreentreeContributor I
asked in Controllers and Music services
Unable to see products via Sonos App on iOS 16

Hi,I recently lost all my products off the Sonos app. I have followed the instructions to reset the router, Wi-Fi and turn off all the products but it doesn’t seem to help.I also noticed that our iPhone that is still on iOS15 can still see them via the app.. but my iPad and iPhone on iOS 16 doesn’t.Has anyone experienced anything similar or have any suggestions?Thanks

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Ken_Griffiths
1 year ago
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Barkley2Avid Contributor I
asked in Controllers and Music services
TP Link Deco XE75 Mesh not working with Sonos

My previous setup was an old Orbi mesh router hardwired to my ARC and then my entire system (9 speakers) were on the Sonosnet system. It worked really well. I recently purchased the TP Link Deco XE75 6e Mesh router. I hooked up the ARC to the main router and the arc says WM:0. However, the rest of the speakers are on wifi WM:1. When I try to disable my wifi on the other speakers it comes up with an error. Also my other speakers are not staying connected via wifi. Sometimes I have to force close my app to get the speakers to show that they are connected. I’d really like to use the Sonosnet system and get all the speakers off my wifi. Anyone have success with this TP Link Mesh system? If not, I’m thinking about returning the TP-Link. Does anyone have any recommendations for a wifi 6e mesh system? 

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1 year ago
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