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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,621 Topics
  • 52,658 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7621 Topics
D
DrasselContributor I
posted in Controllers and Music services
sonos App

Where to start. I miss the old app. Is there a major update in the works or is the current version what will be ? The current version is unfriendly. 

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N
1 month ago
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gsrbobAvid Contributor II
asked in Controllers and Music services
Unable to adjust settings Era 300

Anyone else experiencing problems with settings adjustment on Era 300?More specifically, eq settings / volume limit / amazon alexa voice settings (wake word chime) / & bluetooth idle auto-disconnect.I try to make these adjustments and they do nothing as far as eq settings go and amazon alexa settings don’t stick either. I have already tried a network reset, Era 300 factory reset, and tried all 3 SonosNet channels with no luck. I would have also tried hardwiring the network connection but unfortunately the Era 300 does not have an ethernet connection.  i already submitted a system diagnostic ahead of time so I can try and contact tech support when they are available. 

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G
10 days ago
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dpichowContributor I
asked in Controllers and Music services
Music library

Hi, a few questions.Since last update all my library album cover won’t show up anymore. On phone nor on windows.Why can't I use SONOS for my library when the internet is down? Everything (NAS etc. )is connected to the home WiFi. For such as expensive system that should be possible..Thanks 

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D
1 month ago
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lplrobContributor I
asked in Controllers and Music services
integration of Apple Music Playlists

I am having a hard time getting my Apple Music Playlist playing correctly on Sonos via the Sonos app. Is anyone else experiencing this issue?

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Ken_Griffiths
1 month ago
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GDawgelleContributor I
asked in Controllers and Music services
pandora stops playing after one song

Hi All,I pay and subscribe to Pandora music and have for years . But just this week when I have asked Alexa to play something on Pandora through Sonos, it only plays one song and then can’t move on to the next. Any station I choose stops playing. This has been happening whether I choose a Pandora station like Yoga Radio or a specific one like Phil Collins Radio. Anyone else have this problem? Sonos is making Pandora useless to me unless this is fixed. Thanks. 

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G
2 months ago
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Stu at QueensberryContributor I
posted in Controllers and Music services
playlists

My saved playlists will not play.

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Corry P
3 days ago
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MarinopirContributor I
asked in Controllers and Music services
volume control

How do I control room volumes separately on this new app?  

4
Ken_Griffiths
1 month ago
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MaybenContributor I
asked in Controllers and Music services
music library

How can I access music library 

1
Airgetlam
25 days ago
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Prasanth VadadaContributor I
asked in Controllers and Music services
New Sonos app doesn't recognise my speakers

Hi there,Absolute thrash with the new Sonos app. I have got this perennial issue with my entire speakers not showing up on the Sonos app. I cannot control any of the speakers using the app. Can someone please advise a fix/suggestion on how to get out of this issue. It is so hard to the digest the fact that we all have spent some good amount of money and enjoy the system and now that this new software update has completely ruined it.Thanks

1
Pools-3015
2 months ago
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monicavpContributor I
asked in Controllers and Music services
Sonos one connection from spotify while not on wifi

I’m experiencing a weird issue with my Sonos One. My friend connected to my speaker from the Spotify app while on my wifi network. Now, she is not on my wifi network and very far from my home, but she is able to connect to the speaker and start playing on it from the Spotify app. Why is this happening? I would think that she wouldn’t be able to connect to my Sonos One if she’s not on the same wifi network. 

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Jamie A
23 days ago
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GC3Headliner I
posted in Controllers and Music services
Forced Signout from App

Experienced having to sign in to my system this morning. First time this has happened to me. Updated and on iOS 18 several days ago. No changes were made or observed. Feels like a "canary in the coal mine” omen.

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Schlumpf
10 days ago
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furacaoprProdigy II
posted in Controllers and Music services
Music Playback - Ambient / Full toggle does nothing

I don't change this setting often, so I believe today it was the first time I played with it since the new app was released, and it seems to be doing nothing now. In the past, there was a big difference between Ambient / Full when listening to non-Atmos Music tracks, a.k.a. non-Spatial Music tracks, on my Beam 2 + Symfonisk surrounds.Anyone else?

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F
1 month ago
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BlairwContributor I
asked in Controllers and Music services
google home says service isnt set up

Sonos won't play thru Google home.  All Google apps and devices updated. Sonos Ray is updated and brand new.  Add to Google home and set as default speaker.  All seem to connect just fine.  Ask it to play music and it says something like "the service is not set up yet"  Cannot add voice thru the Sonos app, when I click on add voice device it just opens a help page which is no help at all. 

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106rallye
9 months ago
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Nhughes45Contributor I
asked in Controllers and Music services
app issue

I can’t pull up the Sonia app and select from recent things played

1
N
1 year ago
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RickwaContributor II
asked in Controllers and Music services
Can someone's radio be played on o my smartphone like I would play Pandora and listen to through my earbuds

Is there a way to play a Sonos radio station on my smartphone to listen to when I'm away from home using my earbuds?

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melvimbe
1 year ago
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brent evansContributor I
asked in Controllers and Music services
every other song

For weeks now Sonos skips every other song in the queue. It seems to only be while using Spotify, which is my main source. I’m on the older software v1, and up to date. It gives an error that it can’t play this song and moves it up the queue and plays the next. However, I can go back to the song and double click and it plays fine.  Help! Thanks!BRent

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B
8 months ago
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Judit LicataContributor I
asked in Controllers and Music services
Budapest local radio station

There is Trend Fm in the list of Budapest local radio. I can not listen to this radio station in the last 2 days. Do somebody know  why?

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buzz
1 year ago
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Jazz88Contributor I
asked in Controllers and Music services
spotify outage says temp

My Sonos app won’t play Spotify. I reauthorized it. Says temporary not available. Crud!

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controlav
1 year ago
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PorkyMrBContributor I
posted in Controllers and Music services
suppression de la lecture de music de l'android

Bonjour à tous,Je trouve très dommageable que SONOS est supprimé la possibilité de lire des musiques embarqué dans l’androïde.J’ai acheté par le passé des CD transcrit sur une micro SD; depuis la dernière mise à jour il n’ai plus possible de lire à partir de mon Android.réponse de l’assistance : il faut prendre un abonnement.alors comme ça on paye deux fois les droits d’auteur. c’est une honte !!! 

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Airgetlam
1 year ago
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rmarcContributor I
posted in Controllers and Music services
Playlist

Hi, I have one location with a Sonos Connect and another with a Port. Not on the samenetwork. On the Connect I have playlists etc and would like to use this on the Port also.Is this possible? 

4
R
10 months ago
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HarvETrending Lyricist I
posted in Controllers and Music services
No library no playlisst no services - nothing works

Everyone is so wrong with my Sonos right now I don’t even know where to begin. It can’t access my music library, it can’t play my playlists, it can’t play from Spotify.  This all just suddenly happened. I’ve been a longtime Sonos user, but I am increasingly frustrated with how unstable the system is.  One would think the software would get better over time but it keeps getting worse.  Reminds me of my old Squeezebox system.

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Stanley_4
1 year ago
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Cmf921Contributor I
posted in Controllers and Music services
spoitfy songs skipping

Spotify is skipping thru songs. Crossfade is off.Not happy with Sonos or Spotify.

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Stanley_4
10 months ago
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sonorelliContributor I
posted in Controllers and Music services
Sirius song titles not updating properly

This problem has been around for over two years! I haven’t seen it in a while but suddenly it came back like a bad cold. a full reset of my 4 zone system did not fix it. Sonos products are basically overpriced and with that comes an understanding that they’re worth it. Little annoying issues like this erode our confidence in the product 

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buzz
1 year ago
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JhannContributor I
asked in Controllers and Music services
Sonos Connect Amp (SW current)

When I kill the Sonos App, the AMP will not stop playing music. I DO NOT HAVE THE QUEUE ON. I literally have to kill power to it as it is now my whole home audio source (line out, don’t judge… this is how it has evolved). 

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Stanley_4
11 months ago
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DMLadyTContributor I
posted in Controllers and Music services
Sonos 1 Not playing Spotify

Hi!! My Sonos 1 keeps having trouble with Spotify.  I have 3 speakers. No other streaming services affected.  Spotify skips tracks, or skips to the next song after 10 seconds or jumps to the end of the playlist. But if I manually select a track then it will play no problem.  I also use Tidal with no issues.  I read the forum and the troubleshooting doesn’t seem to apply to my issue because it’s not system wide and most of the answers are from 2 years ago.  Can anyone help?

1
106rallye
1 year ago
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