Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 4,105 Topics
  • 26,886 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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4105 Topics

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willryan42Enthusiast I
asked in Controllers and Music services

Is Sonos killing local libraries with these new software updates?

Just updated the iOS app and I don’t see any way to search or access my local library on my computer.  I know this was the case when Sonos updated the search feature in the S2 app, but now it seems like there’s no “classic search” option.  What’s the deal?

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T
5 hours ago
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Moogwai1975Contributor I
asked in Controllers and Music services

new app, can i play music off my phone

Hey guys, as I said in the description.....will this new app enable me to play music off my phone again? Like it used to.  Cheers 

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Bumper
2 days ago
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zebulonContributor I
asked in Controllers and Music services

Sonos Radio

Les stations de radiofrance ne semblent plus accessibles dans Sonos radio. Les stations ajoutées aux favoris ne répondent plus et je ne les retrouve plus dans la liste des stations proposées par Sonos.

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Z
12 hours ago
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YounghusbandContributor I
asked in Controllers and Music services

increments of volume on ios

I’m sure I once came across a setting where i could control the increments on volume when pressing volume on my iPhone. For instance a press would be 1,5 or 10 % increments. I’ve searched high and low for that setting but cannot find it. The steps are far too large, especially at very low volumes. 

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Y
2 days ago
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Ddiaconu22Contributor I
asked in Controllers and Music services

Plex + Sonos app = not being able to play FLAC 44.1/16 files

My setup: Beam 2 + 2 x One SL.I got Plex to play my local FLAC files.If I play high-res files (FLAC), it’s working fine.If I play 44.1/16 bit files, it says that it lost connection to Plex (through the Sonos app). Playing the files through the Plex app or in the browser works just fine.Any idea what’s wrong?

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Ken_Griffiths
2 days ago
press250
press250Enthusiast I
posted in Controllers and Music services

Adding a Windows SMB Share, Step-by-Step

For those who have been using the Sonos proprietary(ish) file sharing built into the about-to-be-deprecated Windows desktop client (SonosLibraryShare.exe), here are the steps to enable Windows 11 ‘native’ SMB file sharing (applies to Windows 10 with some nomenclature differences). Godspeed to all.If you’re running an up-to-date version of Windows 10 or 11, you’ll automagically get SMBv2 which is forward-compatible with Sonos. (SMBv1 and SMBv2 discussed at length elsewhere in these forums).1. Switch your LAN to “Private Network”Settings > Network & internet > Ethernet/WiFi- Select “Private Network” radio button2. Enable file sharingSettings > Network & internet > Advanced sharing settings- Under “Private networks” (current profile) section    - Set “Network discovery” On    - Set “Setup network connected devices automatically” checked    - Set “File and printer sharing” On3. Setup local account specifically for music file sharingOh man, I can’t tackle the whole “loca

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Jamie A
2 days ago
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rmhachtelContributor I
asked in Controllers and Music services

Spotify - increased calls to Spotify

Not using Spotify but still see internet calls every minute out to Spotify   

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R
3 days ago
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coriemartinezContributor I
asked in Controllers and Music services

forcing reboot of app

How do you force the app to reboot. Did standard reboot does nothing. Can not connect to any of my speakers

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AjTrek1
4 days ago
press250
press250Enthusiast I
asked in Controllers and Music services

In or Out: Sonos Windows Music Library Sharing (SonosLibraryService)?

Years back Sonos introduced “their own” Windows Music Library Sharing (disambiguation: the SonosLibraryService) as part of the Windows Desktop client. I believe this was rolled out shortly after S2 arrived, at the time when many of us were highlighting the awkward reliance on SMBv1. SonosLibraryService creates a Sonos-only HTTP (or is it HTTPS?) share, tho’ don’t quote me on that. In any case, this solution works easy-peasy.So amongst the breaking “thou shall not use SMBv1 or HTTP!” brouhaha, the QUESTION is “IN or OUT” for SonosLibraryService on a forward going basis?And if the answer is “IN”—which would be copacetic from my perspective—how will SonosLibraryService be installed/updated given that the Windows Desktop Client is being taken out and shot?

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press250
3 days ago
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Dcgman#1Chromatic Producer I
asked in Controllers and Music services

SPOTIFY Album’s Missing

On my Sonos app (both iPhone & iPad) when I search for an artist most all of their albums & singles show up. But there’s also some singles and compilations missing towards the end. Unlike when I open and search on Spotify app, all albums, singles and compilations are listed. The only way I can play those missing albums is thru airplay. 

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Jamie A
3 days ago
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RazerContributor I
asked in Controllers and Music services

S1 and S2 set-up Problems

I have six first generation and two 2nd generation  speaker on a single network, I have just purchased a sonos device which is not compatible with the S1 controller. I have created a second account but when I try and log-in to set the device up I keep getting same screen telling me Sonos found on xxx network which include products not compatible with S2 controller and you have two options1. Open S1 to control or update the system2. Set-up a new system with the S2 appI seem to be stuck in a loop and can't get passed this screen.

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Airgetlam
4 days ago
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r_johnstonContributor I
asked in Controllers and Music services

sign in issue

hi I’m trying to install & use sonos2 app. I’m being asked to sign in using an email address that I dont recognise nor have password for. How do I solve this?

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Airgetlam
5 days ago
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LodiContributor I
asked in Controllers and Music services

Sonos S2 App Payment Screen

I’m trying to add an S2 Speaker.  Downloaded the S2 App and I cannot progress past the screen that requires a subscription monthly/lifetime.  I don’t want a subscription.  Just want to add my new speaker.  Can someone help?

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controlav
5 days ago
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Doctor VockContributor I
asked in Controllers and Music services

no music/radio playback after connectingbto new WiFi router

I’ve recently had a new WiFi router. I have connected my Sonos One to the new network and enabled Alexa, Spotify, Amazon music etc. if I ask Alexa to play a radio station, it responds normally ….”playing Planet Rock from Rayo” for example, but then it doesn’t play anything.

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G
6 days ago
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geoffreyContributor I
asked in Controllers and Music services

Upcoming change to HTTP and SMB1 stored music playback

Just got an email from Sonos on the above topic. Not sure how it will affect me. All my music is stored on a memory stick attached to my router which is always on unlike my computer.Is this about to stop working?If so, what is the simplest way to set up my music library? Regards

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Ken_Griffiths
5 days ago
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ClemscotTrending Lyricist I
asked in Controllers and Music services

NAPSTER ISSUE: 'Unable to connect to Napster' and 'No selections are available'

I create Sonos Playlists with songs from Napster. When I play the playlist I will get an "Unable to Play...lost connection to Napster" message for some songs in the playlist. I will go into the Playlist and see that about 12-15 songs have a black icon next to them (no record cover graphic) and these are the songs that will not play. I have to go and redownload every one of these songs back into the playlist and remove the "bad" song with the black disc icon. It is exactly the same whether I’m on the Sonos (2) Desktop Controller or the Sonos (2) Mobile App. I now have about 500 songs that need to be deleted and reloaded. On top of that, when I search (Napster) for artists/albums/songs, I am now finding that huge numbers of them come up with ‘No selections are available’. Napster is now practically unusable - as is my Sonos system. I have tried: 1) deleting and reloading my Napster Account - no change. 2) Turning off my router for 2 minutes - no change. I am not the first person to post

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C
5 hours ago
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charliekochContributor I
posted in Controllers and Music services

Room's (speaker choice) disappear on app

Have a beam (gen 2) and a era 100.When I pull up the app to play music in my living or dining rooms, the room itself will disappear from my choices on the app, but can play the last playlist that was playing. You can change the song, volume etc but only on that playlist. After some time the room will reappear and works fine. Every time I have opened the app to change the playlist it does this. Update is not the issue as software is up to date every time. Any advise? Thank you

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Stanley_4
7 days ago
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Josc21Contributor I
asked in Controllers and Music services

Truplay n'apparaît pas sur mon android

J'ai changé mes surround sur mon cinéma maison. Changé mes one sl qui était défectueux pour des era 300.Je vais pour calibrer avec trueplay mais l'option n'apparaît plus dans l'application.J'ai tout remis a zéro,appli et mes 2 era300 mon arc et mes 2 subs.Trueplay n'apparaît plus.Oui j'ai un pixel 8 pro mais trueplay apparaissait avant que je ne change mes speakers.Est-ce que ca apparaît seulement sur un iphone pour les calibrer?Ca dit pourtant que je peut faire une calibration rapide??? Moderator Note: Added Translation by Google Translate- I changed my surrounds on my home theater. Changed my one sl which was defective for era 300.I go to calibrate with trueplay but the option no longer appears in the application.I reset everything, app and my 2 era300s, my bow and my 2 subs.Trueplay no longer appears.Yes I have a pixel 8 pro but trueplay appeared before I changed my speakers.Does it only appear on an iPhone to calibrate them?Does it say that I can do a quick calibration???

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106rallye
8 days ago
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jg2073Contributor I
asked in Controllers and Music services

All Speakers Disappeared from Spotify

All my speakers have disappeared from Spotify and I have been unable to get them back. I tried reauthorizing Spotify in the Sonos app, I rebooted the router and I rebooted one speaker to see if that would resolve the issue.  I also checked to make sure there were no pending updates. Nothing has worked. This is happening on both the mobile and desktop apps. Everything works fine on the Sonos mobile and desktop apps. All speakers show as connected to the system on the Sonos app. Any ideas how to resolve this? It just started happening a couple of days ago.

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J
5 days ago
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BazBasContributor I
asked in Controllers and Music services

My Sonos Play 5 (2nd Gen) keeps stopping when I run spotify

I've tried different configurations, every time I run Spotify on the Play 5, it stops and I have to turn the play button back on.But this only happens when I run the Play 5 standalone.With the playbar, the sub and two Sonos 3 it works wonderfully.I conclude that it is a Sonos 5 problem (and not Spotify)Dear Sonos team, is there a solution in sight?************ Diagnose Moderator Note: Recorded and removed diagnostic number. Modified in accordance with the Community Code of Conduct.

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Stanley_4
9 days ago
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Jacob LadefogedContributor I
asked in Controllers and Music services

Old app fails every time I use New app

Hi allI have some components only compatible with the old app and some only compatible with the New app. Everytime I have used the New app, the old app stops working and will only allow me to open the New app.Anyone Else with this issue and what is the potential Fix?  Components on old app, connect amp gen 1 and connectComponents on New app, sub mini and beam gen 2

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Sotiris C.
8 days ago
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TwincamanAvid Contributor I
asked in Controllers and Music services

Windows 11 sonos app stopped working

For no apparent reason my Sonos app on my Windows 11 desktop stopped connecting with my system.   System works fine with iPhone app.   Trie all the fixes mentioned including uninstalling and reinstalling.   Nothing helps.

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controlav
7 days ago
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LogicalPathContributor I
asked in Controllers and Music services

Pandora Missing

Hello, I recently had Sonos setup in my home and the Pandora service was missing from the list of services.  The technician told me there are issues with Pandora and Sonos at the moment and that I should just wait for you all to get it sorted out.  However, when I search on your site it doesn’t seem that is accurate.  Is Pandora available or not?  If so what can I do to access it?

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Airgetlam
6 days ago
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AandDContributor I
asked in Controllers and Music services

Indexing iTunes very slow

I have tried to add my iTunes Library on my PC to SONOS.  When I did that my PC’s Sonos App showed Music Library >Indexing.  Indexing has been going on for about 10 hours and is not yet complete.  I have approximately 2,500 music files.  Indexing over 10 hours seems much longer than what I have read is typical. Can someone provide ideas of what to do nextThanks

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A
9 days ago
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dadof4Contributor I
asked in Controllers and Music services

ISP's and routers supporting HD music streaming?

Changing my ISP to GigaBitNow. What bandwidth and router supports Hi Def streaming for platforms like Tidal, Apple Music on Sonos Beam Gen 2?

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AjTrek1
10 days ago
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