Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 4,532 Topics
  • 31,053 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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4532 Topics

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Louis and JacquelineContributor I
asked in Controllers and Music services

Access nas folders from Android app

Hi,Hoe van reach my musici folders on my NAS from the Android app? 

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6 days ago
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EWN100Contributor I
asked in Controllers and Music services

New SONOS App - very poor - limited Spotify Playlists?

Hi, as many others have also posted about the poor quality, functionality, and poor look and feel of the new App.  Clearly its not popular and has been hurried through, and/or not very well thought out from a ‘real user’ perspective.SONOS, please supply a rollback option to S2 ASAP!Also, can any other iOS users confirm that if subscribed to Spotify, then the number of Playlists appear to be limited via the new SONOS App.  I have a couple of hundred playlists in Spotify, these used to show in the S2 app with no issue, the new App only seems to show around 30 Spotify Playlists in my SONOS Playlist library.  Can anybody confirm this is an issue too?Come on SONOS, please sort this mess out ASAP!!!

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5 days ago
Bumper
BumperVirtuoso
asked in Controllers and Music services

Delete not neede categories from home in app

Is there a way to stop services from automatically adding pinned collections to the Home Screen?Is it possible to remove recently played, favourites and any of the other default categories from the Home Screen? Looking for more control over what is actually displayed there. 

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Bumper
7 days ago
antarcticaman
antarcticamanContributor I
asked in Controllers and Music services

when will this app be fixed so I can access local music

After nearly a week I still can't access my local library the app doesn't bring up that stuff I don't understand why you would release an app that's so incomplete I hate to go buy a car that didn't have a radio and was missing three tires and have the salesman say well at some point you'll get them

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7 days ago
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George2000Contributor II
asked in Controllers and Music services

S2 v80 App - when is Library coming back?

I can no longer play tracks from my NAS based Library.  Takes courage to remove such basic functionality. 

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6 days ago
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George2000Contributor II
asked in Controllers and Music services

S2 v80 App - when is EQ coming back?

I cannot adjust treble, bass, loudness.  Takes courage to remove such basic functionality. 

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mywar-johnny
4 days ago
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George2000Contributor II
asked in Controllers and Music services

S2 v80 App - when is queueing coming back?

Queue has gone for Library and Spotify. Takes courage to remove such basic functionality. 

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Bumper
7 days ago
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Chris805Contributor I
asked in Controllers and Music services

App update - Adding existing speaker back to system

I have the app update and it hosed my existing system.  I have an arc, a sub, and two one speakers for rears. The only speaker I can access it the arc now. I cannot add the other speakers back to my system. I reset the rears and they will not add. The app connects to the Sonos network and attempts to add to my network but I get some error to use an ethernet cable. Is this the only solution? It’s not my speed. I have a download speed of 300 Mbps. Is there documentation anywhere for this? I didn’t have this issue with the old app (I’m sure you’ve heard this) but seriously, what can I do to fix this?

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7 days ago
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TheRamblinManEnthusiast II
asked in Controllers and Music services

S1 application does not show Apple Music playlist names. Everything is blank, but is otherwise there.

Like a lot of people I have not been happy with the new Sonos application. I decided to start downgrading my connect amps to the S1. Upon doing this, I use Apple Music and every tab works fine except playlist. When I go into playlist, they are all there, but all of them are missing their names. Everything is blank on the playlist tab except there are obviously separate playlist.   When I click on one the songs are there, but the name of the playlist is not at the top. The tracks are playing and I can see the name of the tracks. I am unable to to determine the name of the playlist out of many of them.   Is this a problem on my end or is what has become of Apple Music on the s1 application? Thank you. 

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1 day ago
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billySContributor I
asked in Controllers and Music services

New app version problems.

Having trouble playing streaming radio (MyTuner) and Spotify albums won't display. It keeps saying " something went wrong" without any support. Any advice? This new update is awful.Thanks!

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7 days ago
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TyRobContributor I
asked in Controllers and Music services

app issues

I have two amps set up on my system.One powering ceiling speakers for my garage. One powering my outdoor speakers. How do I choose what ones I want to use and when and what I want played on them. Any time I log onto my app. It just randomly picks one of the amps. So.etimes it's the one I want sometimes not.  Tylet

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7 days ago
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LarotechContributor I
asked in Controllers and Music services

new moble app and subsonic

The new mobile app does not show my subsonic music service on my network. Now I can’t access my library from my iOS or android phones. It only works on the new desktop controller app. 

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7 days ago
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AcqfamilyContributor I
asked in Controllers and Music services

probleme avec la nouvelle application : bug a l' allumage, fonctionne une goi sur deux... avez vous le meme problème ? Y-a-t-il une solution pour y remédier ? Merci d'avance.

Bonjour,J'ai des difficultés a me connecter à la nouvelle appli sonos alors qu'avant, je n'avais aucun souci.Refusé de mise a jour sans codes erreur, puis fonctionne et les mise a jours sont opérationnelles, fonctionne une fois sur deux…Y-a-t-il une solution à ce problème ? J'ai débranché le rooter, les appareils, réinitialiser les applis,le wifi... En vain.Bien a vous deAntoine Moderator edit:Google Translate- Good morning,I'm having difficulty connecting to the new Sonos app whereas before, I had no problem.Refused update without error codes, then works and the updates are operational, works every other time...Is there a solution to this problem? I unplugged the rooter, the devices, reset the apps, the wifi... To no avail.Good for you toAnthony

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7 days ago
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FrankMusic77Contributor I
asked in Controllers and Music services

New app doesn't recognize that I'm playing from Spotify

I just updated the new app.  I used to find music on Spotify, play on my Sonos system, and then in Sonos I could control volume.  Now Sonos won’t acknowledge that I am playing music from Spotify, instead still showing what was playing before.  Help please.

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2 days ago
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Byron RoyeContributor I
asked in Controllers and Music services

playing of podcast plays all instead of one I selected

When I select a specific episode of a podcast this new version of Sonos controller plays it then proceeds to play all of the subsequent episodes.  Why is this happening and when will it be resolved?  Is anyone else experiencing this behavior?  This is the sixth major defect that has reared its head in this new version.  I am at a loss; my system is near the point of being unusable. 

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7 days ago
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SoCalBruceContributor I
posted in Controllers and Music services

Steps Taken to Restore The S2 (Gold) App onto my ios device

I think most of us agree the new Sonos (v80) app is lacking key features that were on the prior version.After some trial & error I was able to get the prior S2 (Gold) app reinstalled because I had a manual backup of my iPhone on my computer.The steps I used were:Make sure your manual backup was done before the new (v 80, black) Sonos app was installed on your device; Erase your iPad/iPhone and perform a restore from the backup that’s on your PC; Once the device restarts for the first time you need to immediately disable auto updates and downloads for apps (Settings, App Store). This is an important step otherwise you’ll get the new app installed again.. Let your device complete the app installs.The process took about an hour but I’m happy now that I got the prior S2 app reinstalled..  Good luck. 

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7 days ago
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doko911Avid Contributor I
asked in Controllers and Music services

Sonos does not play songs by a single artist

No matter what voice commands I give, Move2 does not play songs sung by a specific artist. The first song it plays is by that artist but the next tract is by someone else. I have Move2 playing music from spotify.

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7 days ago
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GyshshdyshdContributor I
asked in Controllers and Music services

cant even add speaker on new app

How do I roll back to previous version of app? I can’t even add a Sonos one to my setup without an hour of troubleshooting. I will never buy another Sonos product but I at least want to use what I have paid for lol

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1 day ago
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Florence42Contributor I
asked in Controllers and Music services

software update of speakers

HelloAs the new version of the app was not working, I tried to install the sonos S1 controller instead. But it seems that it was not possible to do that. so that failed. Since then, the sonos app won’t open. It says that the speakers need to be updated but the update fails. I have tried to download again the sonos app and reboot my internet router. but nothing works… I have no idea what to do… Please help!!!Thank you for your helpDoes anyone know if my problem is because of the new update ? I can't open the app. I am waiting for a new update but I have no clue if it will fix the problem... Thank you Moderator edit: Combined posts

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4 days ago
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EdrobjrContributor I
asked in Controllers and Music services

sonos tidal issue with new sonos app update

Since the new Sonos app update ( May’24) I can longer play all “top tracks” from an artist search on tidal. It will only play one song.  The same goes for artist radio on tidal it will only play the first song you pick.  Previos Sonos app would automatically play each song one after the other.  This is something I use all the time.

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14 hours ago
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Mat4586Contributor I
posted in Controllers and Music services

iOS "Allow access to local network" solution

Hello I also faced the (in)famous “allow access to local network” error mentioned in several reddit/sonos community questionsThe new app is trying to reach msmetrics.ws.sonos.com, a subdomain blacklisted by various ad blockers. White-listing this subdomain solved it for me. The app should fail gracefully on telemetry issues, I hope Sonos fix it in a future release. Enjoy your music !Mat

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7 days ago
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JManuelContributor I
asked in Controllers and Music services

Can't connect to CBC Radio & Music on new iOS app

I just installed the new iOS app. I’m able to connect to all of my services using the updated iOS app except for CBC Radio & Music.I have no problem connecting to CBC from the latest Sonos app on MacOS. Additionally, if I make the connection from MacOS, I can see and manage it from the new app on iOS.Any idea what’s going on?Thanks,John

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6 days ago
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AltairContributor I
asked in Controllers and Music services

No connected products

Recently my Sonos app (Android) was upgraded to the “new, better” interface.  Now when I go to the app, it frequently shows me a page that says there are no connected products.  If I leave it long enough (anywhere from 10s of seconds to minutes), my system finally shows up.  This never used to happen - it’s only since this upgrade.  Any ideas on this?Thanks in advance. 

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3 days ago
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The RollerContributor I
asked in Controllers and Music services

version 80, add to end of queue

in the new version 80 app.where is the “add to end of queue” function?

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Bumper
8 days ago
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NicooozContributor I
asked in Controllers and Music services

Radioplayer

HiSince the update of the Sonos App, Radioplayer Service is nit working antymore. Also the new Radioplayer app is not finding my Sonos System. Can you help ?thank you

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4 days ago
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