Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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4536 Topics

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aSaapContributor I
posted in Controllers and Music services

You have to be effing kidding me....

So - this arrives in my inbox:  The absolute gall.Sonos want me to spend more money with them while their absolute crap new App means my current product is unusable.Words fall me.  

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6 days ago
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wresslContributor I
asked in Controllers and Music services

Unable to add Music Library after Controller app upgrade (MacOS High Sierra)

Just upgraded the controller on MacOS today (now version 16.2, S2, 79052294, 135275309)Music Library disappeared and trying to re-add it gives“Unable to add the shared folder “//MACBOOKPROB277/Music” to your Music Library (1002).This is after turning on File Sharing and giving read/write to Everyone, otherwise it would be stuck on “permissions”.   My setup was working perfectly before today without file sharing turned on.

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10 hours ago
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TheRamblinManEnthusiast II
posted in Controllers and Music services

Underwhelming Response After Emailing CEO

I decided, what the heck, I’ll email the CEO to tell him about my disappointment with the latest Sonos app, implore him to make the old app available, and to share a few related thoughts.   In response, I receive this email from a customer service rep.   Their response acknowledging how the app is missing basic features and for us to replace an old queue with a new one is just baffling.  It’s as if they don’t use their own products.   I don’t want future “innovation” over time.  I simply want the functions I had 30 days ago before all of this mess, and for my Sonos Connect Amps to work (the other problem I wrote about separately).  I was able to downgrade the Connect Amps using the iPad app I had not yet updated.  They seem to be working and I’m reminded what a decent Sonos app (S1) felt like.   Thanks for taking the time to reach out to us. My name is Charles, and I am part of the Level 2 support. Our CEO, Patrick Spence, forwarded your note along to me to see if I can offer any assis

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6 days ago
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XRP_4meContributor I
asked in Controllers and Music services

Any fix to "no product found" after app update on iOS?

After updating the iOS app, my Move 1 can’t be found. I am able to use the web app, but obviously that defeats the whole point.  Anyone fix this?

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5 days ago
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EsteeqaContributor I
posted in Controllers and Music services

May 9 update: BBC Sounds podcasts a mess, and all music overlapping into next song

Since the May 9th update, it's not possible to see which episodes on a BBC Sounds podcast I've listened to! Whereas previously it showed what I'd completed. And, they are now listed without their date, so there's no way of knowing what's what.It's totally retrograde from before. Please restore these features. Also, all Spotify music is blending one song into the next, despite my Spotify settings denying that. And of course, you removed the alarms.  This does seem Beta. Not fair to test it on live customers without paying us! We're essentially part of your agile user research group! 

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6 days ago
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HazeldazeContributor I
posted in Controllers and Music services

Pcketcasts integration in new app-online support was woeful

Pocketcasts podcast integration no longer syncs progress either with prior listening via Sonos or with progress on pocket casts app.  This feature still works as intended on the old S2 app, but is completly broken in the new update.I contacted support online.After a 20 minute wait I spent twenty minutes with an advisor who told me the following…Podcasts are not supported on the Sonos system, only music services. Upon my further information they told me pocketcasts is a music service.  I pointed out that the settings on the old app specifically mentions podcasts when adding services and voice. The solution was to reboot my speakers. I pointed out that on my android phone, under the old app the system still works fine, on ios via the new app the podcasts start at the beginning every time, irrespective of progress. They told me to reboot my speakers. I reported other pocketcasts users experiencing the same problem specifically with the new app.  Having then failed to grasp the situation a

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6 days ago
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SimpleGuyContributor I
asked in Controllers and Music services

New SONOS App has removed Windows music library and won't let me re-add it!

I’ve updated SONOS on my Android phone. The new app is awful compared to the old one and has so many bugs, as noted by customers on this site minute-by-minute over the past week or so.I’ve also updated my SONOS app on my Windows 11 computer. This is where I have my music library. The update removed the library. I tried to re-add it, and it came up with Error 913. I can’t access the music library…..I can’t use SONOS for what I bought it for!!!! Frustrated doesn’t go anywhere near how I feel right now. I’m not an I.T. Test Analyst. Neither have I volunteered to be a BETA tester for SONOS. But my investment in SONOS equipment has been destroyed by this update. PLEASE HELP!!!!!

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20 minutes ago
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FidelityQuest
posted in Controllers and Music services

App update renders system USELESS

The latest update has rendered a houseful of speaker completely useless.  Shocking.  I tell everyone I know not to buy anything from this company.  The app itself - which used to at least make some sense - has been redesigned in a way that makes everything harder: searching, volume control, reaching playlists, ALL of it.  But that’s irrelevant… Because it can’t connect with the system, so I can’t play music anyway.  And god help me if I do successfully start a song, I’d better commit…  Because I won’t be able to turn the music off!

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6 days ago
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kirkfarmer17Contributor I
asked in Controllers and Music services

New mobile app

To whom it may concern at Sonos: You HAVE to roll back this new mobile app. It doesn’t work and it is ruining your reputation for quality. Signed, a long time Sonos user and advocate

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6 days ago
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Boyse6748Contributor I
asked in Controllers and Music services

The latest Sonos Upgrade

What on earth have sonos done. Five years of trouble free operation, and then today’s upgrade destroys the entire setup. Phoned the support line, only to be told 95 minutes wait time.its a joke…. I assume.????I wish there was an undo button. This truly is extremely irritating. Did nobody check this mess prior to release.No doubt there will be no apologies or an offer to resolve this bloody fiasco.GUTTED. 😡😡🤬🤬🤬 AN ENTIRE DAY WASTED !!!!!!!!

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1 hour ago
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MFVContributor I
asked in Controllers and Music services

searching my music library in the new app

I am a musician and I have a large library of music on my NAS Drive. If I can’t search that music through Sonos, I will have to stop using Sonos and thousands of musicians and music lovers like me will do the same. It’s entirely inappropriate that under this latest version, you’ve knocked out the ability to search anything other than channels that you control. Quite ridiculous in fact; commercially stupid and it will cost you a lot of customers. 

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6 days ago
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Forest1Contributor I
asked in Controllers and Music services

app update

Does anyone have a remedy for keep being not connected after new update?I've rebooted numerous times and still keep being told "Unconected"Signed out and back in...works for about 5 minutes then "Unconnected "go to system settings reappears.Losing patience. Rendering the product unusable. Regards. 

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6 days ago
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FatihContributor I
asked in Controllers and Music services

Impossible installation with new app.

Hi,I am new to Sonos. I just purchased 2 sonos era’s and 1 beam. This is day 2 and I am still unable to setup my devices.. What a disaster is this.. I understood that I bought the speakers and the best moment I could.. The fantastic crappy new update.. Soo let me sum it up.New speakers, unboxed, app installed. Account created. Sonos devices discovered in network.. and then.. disaster loop begins..I gave the app the right to use my microphone, the speakers starts to make the sound to adopt. But the adoption never takes place.. the app even doesnt activate the microphone. I tried each one of the speakers one by one for a thousend times now. after second attempt the app gives the option to connect with code.. when select the option, the app crashes every single time. And yeah already tried remove and install app again.. and also install app on other phone.. No difference..After some research I found out that this new huge app release is a complete disaster and everyone is complaining abou

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3 days ago
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Diogenes-bloodContributor I
asked in Controllers and Music services

app update and features

So good for trying and make the app better…but what happened to adding to the cue… what happened to play next?How is “replace the queue” a useful feature when before you could edit the queue way more.  why take away perfectly good and useful features?not gonna lie this constant updating to make things worse than before is very annoying.  Please.  

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6 days ago
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SuperdoopaContributor I
posted in Controllers and Music services

Sonos App Not Working Anymore

Hello, My Sonos app is not controlling my Play 3 speaker anymore. The app is constantly showing error messages that there is no product found, yet it finds the product after about thirty minutes. I then play a song and half way through the song the app just shows the error message that there is no product! Yet it was playing the song!? I press the volume but there is no immediate response. Three minutes later the volume adjusts! There is tremendous lag with every single function on the app. Also if I press a function in the app (like Spotify) the whole app freezes and I have to try and close everything and start again. Also the app will not shut down, as it doesn't respond to commands in the app (as the app is frozen). I go to the 'force stop' command on my phone and this doesn't even work to stop the app. The app is completely unusable and it is not communicating with my Play 3 properly. I've rebooted all devices and nothing helps. I don't want to factory reset the Play 3, as I'll los

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4 days ago
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lbierbrunnerContributor I
asked in Controllers and Music services

Sonos app on second phone

I downloaded the new app on a second phone and it will not import music services or music library.  I have signed on to Sonos and all speakers show up, but none of the music.  When I go under “Manage Your Services” it just bounces me back to the main screen.  Will not allow me to add services.  Any suggestions on a fix?  

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6 days ago
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CTruaxContributor I
posted in Controllers and Music services

New Sonos App - Recently Played Station Selection (Android App)

I can select a station from  MyTuner and it plays fine. It appears in my Recently Played list as expected.  However, subsequently, when I try to select that same station from the Recently Played list I get a message " An error has occurred" and the station does not play.  I can re-select it from MyTuner and it plays again.

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2 days ago
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GordonGContributor I
posted in Controllers and Music services

S2 app compatibilty with Samsung tablets

Just upgraded from the S1 to the S2 app on my Samsung Galaxy S5e tablet. App finds the system devices and shows the last track played ( from another source). But all icons on any page are greyed out so cannot see anything from my account consequently  can't play anything past or present. Been onto Sonos Chat help...absolutely no help!. Running Android 11  ,no antivirus or vpn so no problem there. Has the app been configured for this device or am I going to be forced to go back to Bose cos I can't play any music?? 

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6 days ago
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gofortContributor I
asked in Controllers and Music services

Make ios / ipados app available for mac os apple silicon devices

It would be cool to use native ios / ipados app on mac os with apple silicon instead of web app. Web app is still web app and is worse than native ios app experience. Good example is headspace. I can use headspace ios app on my macbook and it feels good.

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7 days ago
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MartinLooferContributor I
asked in Controllers and Music services

sign in as system owner issue for two sonos accounts

following the upgrade. Myself as the primary system owner can use the app fine with no issues. My partner who has her own sonos account and Spotify account has completed the upgrade but when logged in under her own user a display on the home page reads ; sign is as the system owner to see this content.The preferred services are set to her Spotify account and whan spotify is clicked from the home page access is as it should be.However sonos favourites is showing the system owners favourites. So i signed in as the system user [ myself] as advised by the sonos live chat agent, and made sure the settings for Spotify etc were set. The home page remains the same, with my recently played and my sonos favourites.If we try to use that way if conflicts if we use at same time so I returned to the log in of my partner and started again.Deleted app, reinstalled, cleared cache . no good. the live chat agent recognised the issue but did not seem to grasp how it worked previously before app upgrade an

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Ken_Griffiths
16 hours ago
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jaybeebostonContributor I
asked in Controllers and Music services

Apple Music Reauthorization Fails

Running the new Sonos 80.00.04.  Every time I try to play Apple Music content, I’m prompted to “Reauthorize” my Apple Music service.  Every time I follow the reauthorize steps, the app hangs (whether I’m on my iPad or my iPhone).  Endless loop.  Sonos system is useless until this can be fixed.  It was already headed in that direction because the Connect:Amp product has never worked without cutouts (with or without Boost).  Also:  tried deleting and reinstalling the Sonos controller on the iPad.  No joy.Moderator edit: combined posts

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6 days ago
Kevin81
Kevin81Contributor I
asked in Controllers and Music services

sonos mini sub & Spotify issues with the new sonos app

So since the new app update my Sonos mini sub wouldn’t work with my Sonos ones tried to reset  however now it just won’t connect but will show up in the tab menu for a bit then disappear im also having issues with music going on & off or skipping as well as my ablums on Spotify saying something went wrong what going off here as I have over 10 Sonos items that cost me a lot off money for me not able to use the products properly what’s going off Sonos?????  

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6 days ago
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Steveg11singsContributor II
asked in Controllers and Music services

cant connect via Bluetooth now after latest upgrade

Now that I have performed the software upgrade I can’t connect my Move 2 via Bluetooth. It works via wifi but now my iPad won’t ‘see’ the Move 2 via Bluetooth. 

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7 days ago
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leifwestengenContributor I
asked in Controllers and Music services

Not able to register "Sonos Connect Gen2" after upgrading app (IOS)

The registration of my Sonos commect gen 2 is no loger working. Im able to fint the unit and add it to the list of speakers showing in the app / system settings, but not register it to my account. I have tried to reset the unit, restarted the app, used wi-fi and cat-cabel. No succsess. Any suggestions?

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3 days ago
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jeremy380Contributor I
asked in Controllers and Music services

Looking for a copy of the Sonos S2 application for windows.

Couldn’t help but notice that the mobile apps for Sonos have been pretty thoroughly broken. I can confirm that the S2 application for windows still works. Problem is, I cant find a copy of the installer. It seems to have been pulled in favor of a cloud based service with the same (lack of) functionality as the new mobile apps. I’m very unimpressed by the new cloud based service. If I had wanted an invasive web service in my home, I would have a house full of google products.Does anyone know where I can download a copy of the Sonos S2 Application Installer for windows?

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4 days ago
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