Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 4,211 Topics
  • 27,520 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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4211 Topics

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stein067Avid Contributor I
posted in Controllers and Music services

Tactics to get Sonos to fix new app

Like many, I am an absolute hater of the new app.  My main gripe is the loss of even basic functionality for local music libraries but there are plenty of other reasons.  I am starting my own campaign of posting the lowest ratings possible of the new app and of the Sonos system in general until it is fixed.  For instance, I just posted a one star rating (which is the lowest possible) in the Apple App Store for the new Sonos App with the review to avoid the app and the Sonos system.  Plan on doing the same in other locations.  I was also planning on blitzing Sonos support phone and chat lines with complaints.  And an easy thing to do is to send multiple emails to ceo@sonos.com with complaints about the new app.  I don’t know why Sonos thinks that it is OK to remove so much functionality without input from current users.  Disrespectful!

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2 days ago
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unahppyownerAvid Contributor I
posted in Controllers and Music services

Contact Patrick Spence CEO of Sonos

Here is the posted email address for CEO Patrick Spence:  ceo@sonos.com I doubt he personally sees or cares about what we say. But worth a shot. I will say, when a company tells you who they are, it behooves us to listen. Personally I hear Sonos loud and clear, they do not give a hoot about its customers.

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1 day ago
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jabe64Contributor I
asked in Controllers and Music services

How do I add tracks to Spotify/Deezer playlists with the new app?

Like others here, I am having loads of issues with the new app. I expect I may get used to it in time, but has anyone worked out a way to add tracks to Spotify/Deezer playlists with the new app? At present I can only see an option to “Save to Sonos Favorites”.  

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2 days ago
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Rip TornContributor I
posted in Controllers and Music services

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?

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14 minutes ago
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Karol SrnecContributor I
asked in Controllers and Music services

Sleep timer in new Sonos app

I can't find a slip timer in the new Sonos app to turn off music playback.

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controlav
2 days ago
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MartinF.Contributor I
asked in Controllers and Music services

TuneIn not working since app update

Has anyone had issues with TuneIn since the app update? I updated the iOS app today and TuneIn wasn’t working, I removed it from my service and went to re-add it only to get an error message each time telling me to check my network connection.   My network connection is fine and other services are playing no problem. 

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1 day ago
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Pmwhite401Contributor I
asked in Controllers and Music services

New Sonos App

How do you set the alarm function in the new Sonos App?

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1 day ago
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KongenContributor I
asked in Controllers and Music services

radioplay

HiWhy canˋt I not get RadioPlay 

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7 hours ago
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mikewashburnAvid Contributor I
asked in Controllers and Music services

All but 4 of 50 playslists missing with new app. Possible to donwgfrade to previous app?

With the new app I seem to have lost 10 years of carefully curated playlists. Is this a known thing?Is it possible to downgrade to previous version before this mess of an app was released?

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1 day ago
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pp64Contributor I
asked in Controllers and Music services

new app no albumart also uppdate musiclib index

In new Android app in music library albumart is not shown anymore.How van i manually update the index of my music library in the new app? 

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1 day ago
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nik9669aVirtuoso
asked in Controllers and Music services

Is anyone happy with the new app?

I’m seeing lots of posts with concerns about playlists, queues, alarms, sleep timers…  For users doing really simple stuff like selecting stations to stream, room grouping, controlling volume etc, are these things working? I’m just curious - I’m sticking to S2 for now. 

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2 days ago
floresep
floresepEnthusiast I
posted in Controllers and Music services

HOW TO TURN OFF APP UPDATES

If you want to prevent the app update from loading on your devices:Turn off automatic updatesiOS:https://www.lifewire.com/turn-off-auto-update-iphone-5206079  Android:https://www.lifewire.com/turn-off-automatic-updates-on-android-5192496#toc-how-to-turn-off-automatic-app-updates-on-an-android-phone (Scroll a bit further to next section titled "Stop Automatic Updates for Specific Apps")

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floresep
2 days ago
IanJShaw
IanJShawAvid Contributor I
posted in Controllers and Music services

New apps and controllers - focussed feedback

Is there any structured way of searching and contributing to the discussion on the new apps? I have seen so much feedback on the new software and my reactions so far have been: - yes, this is replicated on my setup (Android, Windows etc) - I can’t replicate this on my setup (for example, I appear to be able to create, manage and delete alarms:  is this (a) a quirk of my setup and genuinely missing from others’ apps or (b) something a few tips on navigating the new interface might help with - have I discovered a new bug (for example, I don’t appear to be able to modify room groups via the Web App.  There’s no “Apply” button like on the Android app so changes don’t get actioned. This community is great at helping each other out but while all reactions and observations to the new software have their own thread (in come cases, many) I can’t contribute.Help us help please! Ian

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press250
1 day ago
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keithhuContributor III
posted in Controllers and Music services

New web app: services not showing

I’m only seeing Spotify and Sonos Radio.  Anyone else?I have to say it looks pretty sharp, a good start, but gotta display my services!

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webmink
2 days ago
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keithhuContributor III
posted in Controllers and Music services

New app volume control issue

Updated to the new app yesterday.  When I try to use the volume sliders on a group of speakers, or individual speakers within the group, the volume does not change and the slider just pops back to the previous position.  Tried repeatedly to get it to work, no luck. Anyone else?

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4 hours ago
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dnc99Contributor I
asked in Controllers and Music services

New Sonos app - playing artist “top tracks” on Deezer

Hi,After searching for an artist on Deezer, one of the options available is to play their “top tracks”. On the old S2 app this worked fine. I could search for the artist, select “top tracks” and then “play” or “shuffle play”.On the new Sonos app, I can get to the artist “top tracks” on Deezer, but then it only appears to let me play one track at a time. I can play a track, but once that track is finished it won’t move on to the next one. It just stops playing anything.Is this user error, bug, or planned feature? Can you advise how I can play an artist’s top tracks on Deezer please?Thank you.

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1 hour ago
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SUPER-TECHContributor I
posted in Controllers and Music services

Unable to Log into app since upgrade.

I am.using a Samsung fold 4.Since the app upgrade I can no longer select "Sign In"  .The app just jumps out .I have deleted it and restored it ,but still the same ....

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2 days ago
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Pierre_R_FRContributor I
asked in Controllers and Music services

listen to my own music

Hi everybody,Since the last update of the Android Sonos (80.00.04-release+20240507671145b) app I don't succeed in access to m'y music library (which IS recorded on my NAS) through the mobile app.It's OK through the Sonos desktop app.Someone Can help me, please?Thank you.Pierre

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2 days ago
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prAscoContributor I
posted in Controllers and Music services

Disaster App Update 80.xx.xx - May 2024

I just want to put my review (app store) from the latest update here in as already so many of us feel the same way: first of all - i m a customer and fan since 2011 and i ve several setups in my home: 1x arc - 2x era 300 - 1x sub (3rd gen) - 1x beam (2nd gen) - 2x era 100 - 1x one (2nd gen). also i m a software dev and system admin for about 25y (large international corporation). yesterday I downloaded the new update and it s a total failure and complete disaster! it s so bad that i m willed to sell all my speakers if it s not corrected or will be rollbacked. the new design is neither intuitive nor performant (iPhone 14 pro) and also key features missing like editing an actual playlist/cue, sleep timer, alarm, etc. also my favorites don’t work anymore, can’t mute, can’t switch between tv and music, nas settings gone and are not available, some services had to been removed and new connected, etc.how is it possible that a big company like this „burn it down to the ground“ when the app be

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1 hour ago
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speedbird5Contributor I
asked in Controllers and Music services

New App 8 May 2024

Why have you removed the mute button ?Why have you removed ability to show the equaliser controls by swiping the volume bar ?Why after all these years do we not have lock screen controls on the iPhone ?

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2 days ago
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Tacatare82Contributor I
asked in Controllers and Music services

Mise à jour de l'application

Ou est la mise à jour qui devait sortir hier le 07 Mai 2024 ?  Moderator edit:Google Translate- Where is the update that was supposed to be released yesterday on May 7, 2024?

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13 hours ago
webmink
webminkCollaborator II
asked in Controllers and Music services

New app - missing music services

I realised that several of the music services I use are missing in the new Android app (notably SoundCloud and Spotify). I was on a support call with Sonos anyway so asked the technician and apparently the missing servcies are still registered on my Sonos system, just not displayed. He told me to try logging out & in again on the app, but that didn’t fix things. He also suggested adding a service since that can make missing ones appear - still nothing.I was able to re-add a couple earlier but I don’t have the logins for some of them as they are added by family members. Has anyone found a sure-fired way to make all the registered services re-appear?

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2 days ago
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WiglessContributor I
asked in Controllers and Music services

the update/android

So, with the latest update to the app, the ability to use a widget has disappeared, do we think this is just something that is yet to come with another update "sigh" or has it been missed completely?

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Chopsuey
11 hours ago
Majo133
Majo133Enthusiast II
posted in Controllers and Music services

TruePlay simply does not work in the new App

I tried to TruePlay Arc / Sub / Ones but the tuning is simply stuck on “Continue” step.I’ve updated to the latest version 80.00.04.  @Corry P do u guys are aware of this? 

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1 hour ago
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philditchContributor I
asked in Controllers and Music services

Trueplay on S2 v80

Waited for the new app so I could Trueplay on my iPad 10 which I purchased after my older iPad was no longer supported by Sonos. It’s visible in the new app but when I run through the steps to play tones it simply does not respond. So it seems to be IPad roulette with Sonos at great expense to customers. Surely this would have been tested ???

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1 day ago
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