Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 4,538 Topics
  • 31,095 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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4538 Topics

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willryan42Enthusiast I
asked in Controllers and Music services

Is Sonos killing local libraries with these new software updates?

Just updated the iOS app and I don’t see any way to search or access my local library on my computer.  I know this was the case when Sonos updated the search feature in the S2 app, but now it seems like there’s no “classic search” option.  What’s the deal?

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2 days ago
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ArnocContributor I
asked in Controllers and Music services

new apps is a disaster

What happens, the new apps is not working at all

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UKMedia
2 days ago
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PLCMAN58Prominent Collaborator I
asked in Controllers and Music services

SONOS Windows Application Update

I currently have 16.1 Build 78151030 installed, and the application is indicating that there is an update available to a newer version. According to CCleaner the new version number is 79052294.Is this just a small upgrade to V16.1 or is the same as the dreaded iPhone app?

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2 days ago
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Vince RContributor I
asked in Controllers and Music services

the new app

The new app has a lot of glitches it keeps on defaulting to the bedroom, after I switch to the primary room for control the volume doesn’t work or is very slow to engage only to some how revert back to the bedroom.. this app was bullet proof and efficient . What is the big gain to this overhaul??

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2 days ago
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StamContributor I
asked in Controllers and Music services

Sonos Radio and TuneIn not working after app update

Sonos Radio and TuneIn doesn’t work after the “May update”. I have to Reauthorize both but with TuneIn I get an error and with Sonos Radio a timeout…I have installed the old app and with the old app radios are working fine, “updated” again the app and radio doesn’t work.Anyone could Reauthorize Sonos Radio or TuneIn with the new app?

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2 days ago
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BennoJansenContributor I
asked in Controllers and Music services

Major music library issues in new app

The new sonos android app version has a few major issues:Sonos does not display album art. Returning issue. Happened a few times before. Search function does not display Music Library tracks. Missing scroll bar (power scroll) in list display (artist, album, etc.) . It takes ages to swipe from ABC to ZZ-top. My library lists 10797 artists. Playlist cannot be cleared due to missing button.The windows app still works as it should, even after today’s update. The android app lacks functionality. It's clear that it's released without a proper beta test. What's the best solution? Roll back to an older version?

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2 days ago
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jtkeepEnthusiast II
asked in Controllers and Music services

Useless new app

My music libary has now gone from the new app and the old app iosi am selling all my Sonos units on Ebay so disgusted after 14 yearswith Sonos.Well done Sonos how to get rid of customers in one easy leason send anapp so we cant use it to play music. 

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2 days ago
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GahamEnthusiast II
asked in Controllers and Music services

Why Are Rooms Not In Alphabetical Order?

In the new App my rooms are in alphabetical order on the manage screen but on the “home” screen they are not. There is absolutely no logic that I can see to the order on the “home” screen, it makes no sense.When can we expect the new App to support the display of rooms in alphabetical order?

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UKMedia
2 days ago
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POG2023Contributor II
asked in Controllers and Music services

Unable to switch radio channels

Unable to switch between radio stations using new App.  Also no control of volume or ability to mute radio station. The faults with this app appear to innumerable. It could not have been properly tested prior to release. 

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2 days ago
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CTruaxContributor I
posted in Controllers and Music services

New Sonos App - Recently Played Station Selection (Android App)

I can select a station from  MyTuner and it plays fine. It appears in my Recently Played list as expected.  However, subsequently, when I try to select that same station from the Recently Played list I get a message " An error has occurred" and the station does not play.  I can re-select it from MyTuner and it plays again.

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2 days ago
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Johnny RicoEnthusiast I
asked in Controllers and Music services

New app does not display music library album art

Despite downgrading to the 16.1 app on my main Android phone so I have something that works, I am keeping the new app on another Android phone and Android tablet so that I can be aware of updates and hopefully, fixes. I have a large music library on a Synology NAS, with several thousand MP3s with embedded album art.From the start, the new app has sporadically not shown the music library in my sources. When it does, I can play music, but the album art will not display for the current song, or any songs in the queue view. Even when the music library is not shown in the new app, when I start music from the 16.1 or Windows app, it will show as being played in the new app, but will still not display the album art.I’ve spent a LOT of time curating my MP3s and embedding 600x600px album art into each, so this is a real deal breaker for me. Is anyone else seeing this in the new app, and is there anything that can be done? The album art displays properly as expected in the 16.1 and Windows apps.

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2 days ago
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MachineGun67Contributor I
asked in Controllers and Music services

New App

Unable to load content on the new app?   

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2 days ago
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C BartContributor II
asked in Controllers and Music services

Boost missing in new updated sonos app May 7th 2024

The Boost is missing in new updated sonos app May 7th 2024. I cannot find it anywhere in the app. Anyone else having the same issue?

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2 days ago
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Ghostrider73Contributor I
asked in Controllers and Music services

sleep timer function where is it?

Just updated the new Sonos App, cannot find the sleep function!!! Where is it please?

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2 days ago
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supernova32Contributor I
asked in Controllers and Music services

Apple Music Lossless stops after playing an Atmos track

I think I discovered the reason why Apple Music Lossless was behaving weirdly on my Eras 300. It would work sporadically, or require the scrubbing trick to get it to play a song, and this happen every single time after an Atmos song would finish playing. I disabled the Spatial Audio feature from the settings, and now lossless works perfectly! This is still pretty annoying, because the reason I bought the Eras 300 was for the Atmos support. I hope they fix this issue soon.

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2 days ago
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rudgeoContributor I
asked in Controllers and Music services

Change volume in background on new app

It seems the new app (on adroid at least) has removed the setting to be able to change the volume when not directly in the app (so cant use the buttons to change the volume when reading something on my phone, have to go back into the app to change the volume) anyone else

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2 days ago
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Brian DoyleContributor I
posted in Controllers and Music services

Sonos App is Complete Garbage - for mobile or desktop

Sonos speakers are great, but everything about the apps is garbage, and gets worse with each update.Almost everyday, Sonos “forgets” where my library is. I have to go into settings and add the folder again, even though it is already there. Sometimes, I can just start playing something I played recently through the app, even though it says there’s no music library!On the mobile app, when I search an artist, it can’t find the song files I have stored locally on my phone! I’ve checked permissions, I’ve updated… everything. For a while, I could fix this by toggling between new and classic search and now that doesn’t even work. This system is way too expensive for such * software.If I find a better app that can work with these speakers I will absolutely never use Sonos apps again. *Moderator Note: Modified in accordance with the Community Code of Conduct.*

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2 days ago
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exit106Avid Contributor III
asked in Controllers and Music services

I don’t want to upgrade but some speakers wont work saying i need an upgrade

Hearing all the issues with the latest release and so don’t want to upgrade my system running 16.2, but my Sonos 5 v II needs to be upgraded to 16.2 from 16.1 for it to be part of my system. How to I to this without upgrading to the latest software.thx

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2 days ago
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AndyboilednijuaContributor I
asked in Controllers and Music services

timer gone why

Where has the timer gone? I use it every night for my mental health to get me to sleep. I use the app on my phone help please it's stressing me out look forward to hearing from Andy

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2 days ago
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FrankMusic77Contributor I
asked in Controllers and Music services

New app doesn't recognize that I'm playing from Spotify

I just updated the new app.  I used to find music on Spotify, play on my Sonos system, and then in Sonos I could control volume.  Now Sonos won’t acknowledge that I am playing music from Spotify, instead still showing what was playing before.  Help please.

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2 days ago
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Burger2Contributor I
asked in Controllers and Music services

software update volume reference

Is there a way to renable the volume numbers?  When controlling the sound volume using an iPhone it is sometimes hard to tell if the volume has changed. With the old version of the software a numerical representation of the volume was also displayed. 

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2 days ago
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jkochContributor I
posted in Controllers and Music services

Forced upgrade forced me out of Sonos program on my old Windows 7 computer

the last forced upgrade does not work on Windows 7.  This old PC is just for running my music library and has worked up until now.  Then Sonos forces an upgrade and without warning I now have a useless system that will not play my music library.  

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2 days ago
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GEARHOUSE57Contributor I
asked in Controllers and Music services

app update

New app wants me to delete my playlists.  How do I add them back?

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2 days ago
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0x10211799107Contributor I
asked in Controllers and Music services

"Your system was not found on this network" after product adoption.

I got a new router, and read online that the easiest way to transfer my existing, working pair of play:1s was to factory reset them and create a new system on the new network. I did this, and the system cannot see the system. Additionally, at the end of adopting each speaker, the following message was displayed: “Your Play:1 has been added but may not appear in the system tab. If so, unplug the power cord and plug it back in to finish setup from the System tab.” Accordingly, I did as it suggested, and the system is not found. I’ve repeatedly factory reset and readopted the devices, to no avail: the system is never found. I’m not quite sure what else to try. This had taken hours and I have an unusable pair of speakers. I’ve read elsewhere that factory resetting devices may not remove them from “my system,” whatever that is. How should I proceed?

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2 days ago
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NireyContributor I
asked in Controllers and Music services

personal music library

How can I play my personal music library from my iPhone or iPad via the Sonos app to be able to play it on my sinon system ? It seems to have disappeared ? 

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2 days ago
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