Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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  • 47,594 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
solved this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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6556 Topics

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markthnycContributor I
posted in Controllers and Music services

New app will not open

Hi.  The new app does not work properly on my Android phone.   When I try to open the app, all I get is a black page, a white page or a black page with the Sonos logos with both S’s cut off.  The app will just hang in this state for hours.  I have tried restarting my phone, re-installing the app, and opening the app from the “app info” page.  Anyone else had this problem and found a solution?   Thanks.

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5 days ago
Winchesterclub
WinchesterclubTrending Lyricist I
asked in Controllers and Music services

Downloading

Hi AllAlthough i have no interest in downloading the new(Not improved) App atm due to a few teething troubles...😆, do you download from the app store ?My Sonos app on the phone is just a Black disc with no access to it , funny i have a Beam, 2 Ikea surrounds and a Roam for a few years now and most of the time the sound is great but using the app was never great especially with Spotify very flakey skipping tracks, music just stopping etc.. i did think it was just bad luck but seems the app has always had problems  CheersWayne England 🏴󠁧󠁢󠁥󠁮󠁧󠁿

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Stanley_4
5 days ago
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foyleAvid Contributor I
asked in Controllers and Music services

How do I update the music library on the new app?

Updated Sonos to the new app, I see the music library but there doesn't seem to be a way to update the library. 

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6 days ago
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Martin E HansenContributor I
asked in Controllers and Music services

Search function doesn’t work in the new app

The search function doesn’t work in the new app, all services seems to be up and running. Tried everything, uninstall/install of app, reboot of network. The search function is working fine on my iPad with the old app (orange one). Anybody knows how to fix this?

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6 days ago
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RobcRobCContributor I
posted in Controllers and Music services

New SONOS app bugs - are these going to get fixed?

Grouping rooms just doesn’t work. It adds rooms you’ve not selected (not great when that speaker is in the bedroom and the wife is trying to sleep). Removing speakers from a group just causes the app to hang and takes several attempts. Frequently skips songs or returns to beginning of playlist (especially when adding or removing speakers). Seems to have removed the existence of my Sonos Boost and I have no idea how to get this back, this is causing additional connectivity issues that the Boost had previously solved. Constantly seems to default to playlists being on a loop, I don’t want this to be the defaultI am sure there are many many others bugs I have not yet unearthed, but this is a very bad update, please provide the opportunity to roll-back until you have fixed these errors. Sonos is not cheap and the ability to group/ ungroup sets of speakers with ease should be the bare minimum for the user experience. Such a shame, the reputational damage caused by rushing this through can’t

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6 days ago
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BarryJIAvid Contributor I
posted in Controllers and Music services

Getting app to see music library: workaround (Win 10/iOS)

FWIW, here’s a tip for those whose Sonos app (iOS) does not see their music library. This has been the case for me since the original app overhaul. My very large music library is stored on the D: drive of my desktop PC. The workaround for me is to stream something — anything — from the app and then the “Your Sources” header suddenly reappears (where previously only “Your Services” was visible) and my library with it. It’s galling to have to do it this way but better than nothing. I realise that it might be because my PC could still be using SMBv1. However, the app is such a dumpster-fire that for the time being I am going to stick with this workaround rather than experiment further. I hope this helps anyone who has had problems getting the app to recognise their stored media.

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6 days ago
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tom1gruContributor I
asked in Controllers and Music services

Best Configuration for Sonos with a Ubiquiti Network (after new app)

Hey all. have a pretty decent sonos and UI setup, and it's worked pretty well for years based on the feedback in this thread. (similar feedback on reddit, etc)https://community.ui.com/questions/An-optimal-configuration-for-a-Unifi-Managed-Network-and-Sonos/4819df0b-cc15-43b1-8f8f-4ca36c486f1cBut now, based on all the changes they've made to the new system (app/cloud, etc)... it's very intermittent. It's been a mess (as I'm sure you know). I'm just looking to see if anyone had any ideas on the next best way to set things up, as it seems the old way may not be appropriate anymore.Currently I have about 10 zones, all S2 compatible. Following the old advice:all hardwired when possible, with wifi off on those devices. No devices daisy chained. Those ports set to STP, with the priorities setup appropriately. Using my own 2.4 wifi channel (not sonosnet). (since I also have a Roam). IGNP Snooping ON IoT Auto-discovery OFF (these are NOT on a VLAN)UI setup is typical setup of a mix of switches

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buzz
6 days ago
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SkirgeContributor I
posted in Controllers and Music services

Sonos forcing update

Just tried to use my system through voice and nothing would work. So, I opened the app (last Android version of the old app) and it won't allow me to do anything until I upgrade to their new app.I guess that means they've fixed everything, riiiight?!?! 🙄

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6 days ago
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mkmcandrewContributor I
asked in Controllers and Music services

Sirius

Message saying I must reauthorize Sirius but I keep getting an error when I try.

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6 days ago
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greg_67Contributor I
asked in Controllers and Music services

Personal music library features removed in the new May 7 2024 app version

The new “improved” app version seemed to wreck all of the features that made a personal music library on Sonos usable. Two major problems:There is no way to search your own personal music library anymore Browsing your personal music library is extremely painful if you have thousands of albums. We used to be able to zoom in by first letter. Now if you want something beginning with a “T”, you have to scroll through hundreds of screens worth from “A”.Has anyone found a workaround for these?I know Sonos has been optimizing for streaming services these days. But completely abandoning support for your own hosted music library was not what I expected.

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skullc
6 days ago
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AvengerContributor I
asked in Controllers and Music services

iOS App Design & Functionality Flaws

The new design is not user-friendly:To play a radio station, I have to 1) click on Sonos Favorites, 2) click on Stations: View All (pointless), 3) scroll through a bunch of large unalphabetized images to find my station (hassle), 4) click on my station, 5) (and then the kicker) still have to click on Play! I should be able to just 1) click on a tab or Sonos Favorites and get an alphabetized view of the small icons (so one small scroll will show all of them), and 2) click on the station to make it play -- DONE. The info for the station should be a 3rd click. It makes no sense station info would take priority over play and cause an extra click EVERY TIME you play the station. All of this makes it incredibly labor intensive to flip through stations. Recently Added for Favorites should be something I can turn off, minimize, or move out of sight. I have it on the Home page already, and yet it’s right on top of all my stations every time? I should be able to just stay on my Sonos Favorites p

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6 days ago
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RickMeisterContributor I
asked in Controllers and Music services

Cannot Connect to SiriusXM Anymore

Until today, my SiriusXM service in Sonos was working perfectly. Now, none of the channels work. I tried to reauthorize my Sirius account. Didn’t help. I removed the account and tried adding my Sirius account again. I’m in Canada so I selected the Sirius XM Canada option. I enter my username and password and it says “Connection error. There was a problem adding the SiriusXM Canada account.” There’s nothing wrong with my credentials and I can log into Sirius. So I tried adding SiriusXM (not the Canadian one). This time it works, but all the Sirius channels are greyed out after the service is added. Anyone know what’s going on?My Sonos is working fine other than that and I can use other music Services like Amazon, Apple Music...

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6 days ago
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SancezzioEnthusiast I
asked in Controllers and Music services

Sonos and Plex - lossy transcoding

Hi,I have a NAS that I set up as part of the main reason I purchased a Sonos system - mixing local files with streaming files on playlists. All was great. Now that the newest firmware disabled the old app on my Android (a different topic), every time I play a track from my local library it crashes the app. The songs play on the speaker but the app crashes and will no longer open whilst those songs are in the speaker queue (again, another topic).I read a way around this was to set up a Plex media server. So I have spent all day (literally) doing this.Now when I play media through the Plex service on Sonos it plays. But Plex web is showing the transcode from FLAC to 271kbps. My question is: how to do I force Plex to NOT transcode my FLAC files (or is it even possible)? I can't see a setting on the Plex site. Transcode setting is "Make my CPU hurt"

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6 days ago
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Jay_12Contributor II
asked in Controllers and Music services

Cannot connect

This morning my app is not seeing any components.  The app looks weird. I rebooted my android but it didn’t help. I uninstalled and reinstalled the app but it didn’t help. I never have trouble using my system.  I added my pair of playone speakers with the app via Bluetooth but they indicate “not connected”.   I am out of things to try.

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6 days ago
Byork
ByorkContributor I
asked in Controllers and Music services

Can't add folder to music library (913)

Anyone know how to fix error 913? Mac OS 13.6.6 Cheers.

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Ken_Griffiths
6 days ago
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LachieInMelbourneContributor I
asked in Controllers and Music services

Sonos app won't search YouTube Music

I can no longer search YouTube Music from the Sonos app. No matter what search term I enter it tells me there are no results. See examples below. I have reauthorized and removed and reinstalled the YTM account all to no avail. Anyone have any suggestions?Another annoyance is that when I try to call Sonos support I keep getting disconnected before I speak to anyone.  

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6 days ago
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Dtr5068Contributor I
asked in Controllers and Music services

Cant play a song by selecting from Playlist view

Am I missing something here or is it impossible to click on a song while browsing an Amazon playlist to immediately have it start playing?  If so, how did this simple feature get overlooked. Like seriously? You have a system you need to control using an app, your app should work flawlessly. Seriously get a new app team cause your current team sucks. 

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MoPac
6 days ago
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JStormContributor I
asked in Controllers and Music services

SONOS S2 App Update Problems

I just found out that SONOS had an app update and I was fine with it hoping to see connection updates or any UI improvements. When I open the app, everything was gone including services, systems, and other features. Why'd they release an app update when everything isn't even working properly? I can't even connect any services, ie. Spotify or SoundCloud. Anyone got any suggestions? Samsung S20 FE btw. I managed to connect to my Symfonisks but only through the Spotify app.    Also, the UI is very laggy and glitchy. SONOS if you see this, bring back the old S2. At least it works.

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skullc
6 days ago
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fkugContributor I
asked in Controllers and Music services

how can i get the previous version of the app back? this one is useless

The new version of the app makes it extremely difficult to navigate with various sets of speakers in my house . Absolutely useless. No comparison with the previous version i urgently want back 

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6 days ago
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JJ2138Contributor I
posted in Controllers and Music services

Apple Music

I cannot seem to connect to Apple Music. 

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6 days ago
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juistContributor I
asked in Controllers and Music services

Error: Unfortunately, a connection is not possible. Please try again later.

the app says: Unfortunately, a connection is not possible. Please try again later.when trying to add a speaker to an other group of speaker; all play together for years now;never had these problems in the old app; seems to be a step back … ?

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6 days ago
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ARTEContributor I
asked in Controllers and Music services

My added content services have disappeared

Hi I moved homes and set up (a subset of) my Sonos devices again as a new system.  When I left my previous place I hadn’t disconnected the app / passed on ownership of previous system etc. ie had just packed the hardware and turned up at new place to install.The products are all working fine but my previously connected music services (Spotify and Apple Music) have disappeared from the app. They don’t appear in the app or in the search function. I am on iOS.  I have tried the following alreadyReset app delete and reinstall app install app on different phone  try the mac app shut of system + router and restart add a new service (thought old ones might just reappear)I am on the latest app / OS. Any one else have a similar issue ? 

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6 days ago
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philradnorContributor I
asked in Controllers and Music services

NAS

I’ve invested thousands of pounds in my music collection I can no longer access it from my NAS. Why is this?

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6 days ago
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Michal1907Contributor I
asked in Controllers and Music services

I cannot connect another speaker to the system (even if I swap the speakers in order)

Hello,I have been using the system for several months (there were no problems and I was satisfied) and a few days ago a problem occurred. I haven't changed the network settings or anything in the Sonos system settings. Suddenly the speakers would not turn on and after a while they were not available in the system.Standard procedures don't work. I am able to reset the speakers and add them again. However, it succeeds the first time. No additional (second) speakers can be successfully added to the system. It goes through the detection procedure, identification sounds, and when the screen for joining the Wi-Fi network appears, the procedure is interrupted. A message appears from the Sonos application that the speaker is added - but it may not be visible and you need to turn it off/on. Then the application displays another window to add the same speaker to the system when it is restarted. However, then you cannot reach the window with the identification sounds because the loudspeaker does

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Airgetlam
6 days ago
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AlpenhornContributor I
asked in Controllers and Music services

RE: Lost music Library 5/22/2024

After the horrendous recent update, which completely lost my local music library, I checked the Sonos update page (https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates), and among the supposed (Allegedly)features available as of May 21 2024, it listed “Improved Local Music Library playback of foldersConsidering that I couldn't access my library at all,  I wondered what possible improvement there was, so I had an online chat with tech support. They seemed as though they had never heard of anyone having this problem, which was amazing to me as it is all over the forums and on the Internet, so I'm not alone. I submitted diagnostics as requested, and their response was  that it was due to a "legacy share" support link, and referred me to this Apple link: How to disable SMB 1 or NetBIOS in macOSLearn how to disable SMB 1 or NetBIOS to prevent failover.https://support.apple.com/en-us/102050The page also mentions "This article is intended for enterprise and edu

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LazyBadger
6 days ago
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