Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 6,556 Topics
  • 47,590 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
solved this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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6556 Topics

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timmycTrending Lyricist I
posted in Controllers and Music services

Plex integration: "Unable to play '[track]' - the connection to Plex was lost"

Sonos version: 11.2.13Plex version: 1.25.0.5282 (same issue encountered with 1.24.x.x)Plex running in Docker container on an HP MicroServer serving music stored on same server. Plex app works fine and can browse/stream music from internal LAN and from outside LAN. Sonos app can browse music on Plex fine.Until recently, I’ve been able to stream Plex music to SONOS without issues. It stopped working a couple of days ago. A new Plex update became available today and I’ve tried that with no success. Problem description:I believe the following are related issues as they started at the same time.Variant 1:Using the SONOS appFind and select track from Plex. When Sonos attempts to play track it reports error:Unable to play track '<track name>' - the connection to Plex was lost.Variant 2:Using the Plex web app, the cast locates SONOS boxes but when trying to connect reports:Playback ErrorAn error occurred loading the media being played on "<sonos device>". Expected behaviour:SONOS p

40
Ken_Griffiths
1 year ago
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AdamCTAvid Contributor I
posted in Controllers and Music services

Amazon Ultra HD not showing badge on Play:5 (gen 2)

I’m not seeing the “Ultra HD” badge when I stream Amazon HD on my Play:5 (gen 2) pair + Sub. It’s working fine on my Arc + Sub + Surrounds. Any thoughts?

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Mr. T
2 years ago
paul0258
paul0258Contributor I
asked in Controllers and Music services

Spotify stops playing track about 10s in, skips over next in queue and resumes with one after

Playing through an original Connect to my standalone stereo system. While playing a playlist or favorited album, about 10 seconds into a track, playback stops, there is an error that the *next* track can't be played because connection to Spotify was lost, and playback resumes with the one following that. If I tap on the first track in this sequence of three, it resumes playing flawlessly. This never happens with the first song in the queue. Since the third track in the sequence always plays fine, or the first one if I select it, this seems to rule out a legitimate network or wifi error?

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S
4 years ago
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PmwalkerContributor I
asked in Controllers and Music services

Apple Music library not showing in Sonos

Hi,for some reason I am now unable to see my Apple Music libraries including playlists in Sonos. Has there been any changes that has stopped this? thanks 

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G
1 year ago
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Potato7966Contributor I
asked in Controllers and Music services

Apple Music 3 Months promo

I purchased a new Era 100, and I hit on skip on the promo when setting up the device. Now I cannot find the promo in the Sonos app. How do I get this promo?

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T
1 year ago
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esl810Contributor II
asked in Controllers and Music services

No longer able to load Sirius live channels

Not sure when this stopped working, but I am no longer able to load the Sirius XM Live and Xtra Channels list through the Sonos S1 Controller app on 2 different iPhones and my MacBook. When attempted, Sonos responds with “Sorry, something went wrong. Please try again.” This has been gone on for several days now. I have no problems loading the channels using the Sirius XM app itself, just the Sonos interface to Sirius.I can load the list of my favorite channels through the Sonos Sirius interface.I have updated the Sonos S1 controller app. I am hesitant to uninstall/reinstall the Sonos app, as in the past I have had difficulty getting my system discovered again after doing so.

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Airgetlam
7 months ago
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PeterLin0228Contributor I
asked in Controllers and Music services

Still cant connect to Spotify...

Though Sonos status indicates that Spotify is functioning normally, I still cannot connect to Spotify…Does anyone else have this situation?

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Jamie A
11 months ago
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rrrnycTrending Lyricist I
asked in Controllers and Music services

Podcasts files gone in macOS Catalina

After updating to macOS 10.15, all the podcasts files are gone from their respective folders for each podcast show. I am currently waiting for a solution from Apple. Apple customer service was unable to locate the files during a screen share session. Because of that, I am unable to listen to Podcasts via Sonos. Is Sonos aware of this? Anyone else has the same issue?

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4 years ago
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Aldog33Contributor I
asked in Controllers and Music services

Volume Normalization

Seriously, how do we not have support for Spotify volume normalization yet? It pretty much makes the product unusable, I'm likely going to return it all despite having just spent a fortune on it and looking forward to it. It makes the listening experience horrible, and having to adjust the controls every song does not scream premium product to me… Is there any word of a roadmap for this at all??

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Ken_Griffiths
1 year ago
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ScottyOHSContributor I
asked in Controllers and Music services

New Sonos update - where is the alarm function?

Hi, I have two Sonos One and three IKEA symfonisk.  Following the recent app update I can no longer find the alarm function under settings.  I have processed through all levels and nothing.  Has it been removed? 

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1 month ago
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boogie68Contributor I
asked in Controllers and Music services

TuneIn not playing stored favourites or many radion broadcasts.

I’ve recently swtiched to the new SOnos app. Since then, the only radio stations I’m able to play are those in the UK. Every other radio station eg, 538, Cafe Del Mar and may others will not play at all. I think we can eliminate that these stations have changed the way they boradcast, so can only assume it’s an issue with the new Sonos controller. Can someone help please. Thanks Paul

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U
3 years ago
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MartinLooferContributor I
asked in Controllers and Music services

sign in as system owner issue for two sonos accounts

following the upgrade. Myself as the primary system owner can use the app fine with no issues. My partner who has her own sonos account and Spotify account has completed the upgrade but when logged in under her own user a display on the home page reads ; sign is as the system owner to see this content.The preferred services are set to her Spotify account and whan spotify is clicked from the home page access is as it should be.However sonos favourites is showing the system owners favourites. So i signed in as the system user [ myself] as advised by the sonos live chat agent, and made sure the settings for Spotify etc were set. The home page remains the same, with my recently played and my sonos favourites.If we try to use that way if conflicts if we use at same time so I returned to the log in of my partner and started again.Deleted app, reinstalled, cleared cache . no good. the live chat agent recognised the issue but did not seem to grasp how it worked previously before app upgrade an

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B
1 month ago
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Stretch275Contributor I
asked in Controllers and Music services

Spotify stops for ads

Anyone else getting the issue that when Spotify gets to an advert, then it stops?you have to go into the app and pause and play and then it will continue.  Everything else is working ok and no network issues, just Spotify stopping for ads. 

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3 months ago
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Old_geezerContributor I
asked in Controllers and Music services

Why can't I add my music library to Sonos on my Macbook Air running latest MacOS Big Sur ?

I’ve followed the Sonos  instructions for adding my music library to a Mac using the Sonos Controller for Mac  app - Sonos S2. But after thinking about it for a few seconds the app returns the message:Sonos was unable to add the music folderThe computer “Barrys-Macbook-Air” cannot be found.Q1. Why can’t the app find my computer when it’s been  installed on it ?   Where did it get this computer name from and can it be changed ?According to “About this Mac” on my machine it names my computer as : Barry’s MacBook Air  Note the apostrophe s and the use of spaces rather than dashes between words, which is subtly different from what the sonos app says it is looking for.  Incidentally, according to my Plusnet hub the name of the  my computer on the home network is simply Barrys-Air with an IP address of 192.168.1.92Q2. I don’t suppose it matters too much what names are used for the computer, just so long as the Sonos app and anything else that wants to access it uses the correct numerical IP

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J
3 years ago
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massive323Contributor III
asked in Controllers and Music services

Sonos won't add music library - Mac

I’ve had my Sonos 5 for 4 years now - this morning my desktop app (Mac 10.14.6), which is running on the same computer as my library, suddenly couldn’t find my music library and whenever I try adding it back, it just says ‘sonos was unable to add music folder’  any ideas?

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G
2 years ago
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pilboContributor I
asked in Controllers and Music services

Repeating parts of BBC radio station

Since the S1/S2 app split, I've noticed that throughout the day the Radio 2 feed will suddenly jump back by approximately 30 seconds and then repeat what you have just been listening to. I am using S1 software. I have submitted a diagnostic about 2 minutes after the last incident of this fault, confirmation number is 728377785. 

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Xander P
3 years ago
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SewnossEnthusiast I
asked in Controllers and Music services

Emergency! Must downgrade new app ASAP

I just upgraded to the new Sonos app, what an AWFUL, AWFUL mistake that was!I need to get the APK for the previous version. Please somebody send me a link.The new app does not allow quick easy control of the volume and EQ settings from the main volume slider. Everything about the new UI is just incomplete or missing. Although I could probably get over how psychologically jarring the new change is (I even lose the app icon now its color has changed), basic features are just missing.I can’t accept the inability to quickly control the sound I hear from a system designed for playing sound. Not fit for function any more! It’s got to go, will downgrade and block future updates.Sad to say Sonos, bitterly disappointing.

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press250
1 month ago
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jsimmyContributor I
asked in Controllers and Music services

Crossfade skips every other song (20 secs) when using Spotify

Crossfade feature on Sonos when streaming Spotify works on every other song. It will play one song, crossfade correctly, then play the next song for 20 seconds and skip to the next song. That song will play in its entirety and crossfade correctly then skip the next song after about 20 seconds. I see this topic has been posted many times before with no resolution. Any help???I use Sonos quite a bit and this feature helps the mood for events. I will need to switch to other services if this persist. Thanks!

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D
3 months ago
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aliosa27Contributor I
asked in Controllers and Music services

The "I can't add my Ikea Symfonisk since the new app was released" thread

It seems like it's time to try to collect at much info as possible on not being able to add  Ikea symphonisk’s since the last update.In my case, I bought some Symphonisk picture frames. Via ethernet and or wifi, you can get to the very last step, verify audio pin and then you are told that there was an issue adding the product to your system no matter what route you take, manual pin verification, audio pin verification, same outcome. For science I returned the first set and got another set. Same exact issue. For science one more time, I returned those and tried it again, same exact issue.  I was able to successfully add a sub mini which is great, but pointless at this point. This was attempted with both an ios and and an android device on the latest release for both platforms. Attempting to use the 16.1 app on android to try to add these speakers does not work either. Not because it doesn’t work but because the app refuses to let you add anything IF you are not running the latest app.

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Bumper
7 days ago
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darrenchContributor I
asked in Controllers and Music services

Cracking/popping/clicking sound when playing to Sonos Arc or Sonos One from Apple Music macOS app over AirPlay 2

(There are other similar topics in these community forums, all closed. None seem to have a solution that works.)When I play music from the Apple Music app on my M1 MacBook Pro to my Sonos Arc or Sonos One over AirPlay 2, there are occassional, random short high-frequency cracking, popping or clicking sounds. They make the music unlistenable.This does NOT happen if I change any of the variables; e.g. there are no errant sounds from the Sonos app (playing Apple Music), the iOS Apple Music app, the Spotify app on the MacBook Pro, or a non-Sonos AirPlay speaker. When I separate the Group to just one of the Sonos speakers, the popping persists, but it is worse on the Ones than the Arc.Sonos phone tech suppport was helpful, but ultimately decided it was an AirPlay problem and that I should contact Apple. I think it is a Sonos/AirPlay issue, and so I feel stuck. Apple will say it is a Sonos issue.Does anybody have any solutions or advice?

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Airgetlam
2 years ago
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JCRieckContributor I
asked in Controllers and Music services

Why is it not possible to play directly from my Android phone anymore

I can not play from My Android Phone anymore- why ...?

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jgatie
7 months ago
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Rosehill1Contributor I
asked in Controllers and Music services

add streaming url to sonos radio app

How to add a streaming url station to my Sonos radio app 

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controlav
1 year ago
maitlanddan
maitlanddanContributor I
posted in Controllers and Music services

iOS 17 home screen widget

With the release of iOS 17s interactive Home Screen widgets I think it’s time for Sonos to get on that no?

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Ken_Griffiths
9 months ago
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HelloMalloContributor I
asked in Controllers and Music services

Hi-Res Streaming from Tidal?

Dear all,I have been a Sonos user for several years. My primary streaming service is Tidal (lossless formats, 24bit, hi-res), etc.I am trying to get the latest information about what “hi res” formats Sonos supports from Tidal. I have read articles about 24 bit streaming from both Apple and Qobuz.Assuming the answer is “yes” - Does it matter whether I start a song from Tidal (then “connect” it to Sonos) or whether I start the song from Sonos?

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H
9 months ago
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NDobzContributor I
asked in Controllers and Music services

Help - How do i turn off alarm now?

Hi - With the app update I can’t seem to turn off the alarm I set a couple of days ago (I won’t get into how unhappy I am that it wasn’t made clear that we’d lose this functionality). The help notes are saying to go to the web app and click on alarms from the select a music source pane - I’m on the web app but I can’t find any thing to click on. I’ve been trying for two days to figure this out…. Any help appreciated as I don’t want to wake up at 5:30am for the rest of my life.  Thank you!

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A
27 days ago
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