Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 4,261 Topics
  • 28,053 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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4261 Topics

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joanna72Avid Contributor I
asked in Controllers and Music services

Sonos won't play Hi-Res music files. What are my options?

Hi everyoneI’m a newbie Audiophile and love Hi-Res music but don’t fully understand what it’s all about other than the quality of sound is better.I have a Sonos system at home that comprises of an Arc, Sub and two One speakers L+R.I keep all my music files on my PC and a backup drive. These files are mostly Apple AAC/M4A format that I listen to through the Sonos app on my PC as well as on my phone.However, I recently purchased two Hi-Res albums online U2’s Achtung Baby and All That You Can’t Leave Behind. They are both 96Khz/24bit FLAC files but Sonos will not play them and brings up a message saying;“Unable to play this track - it is encoded at unsupported rate 24b96000Hz”Is there a way round this to play these files without compromising the sound? If this isn’t possible, then what are my options to play Hi-Res music through my Sonos speakers? I have been able to listen to Hi-Res music through my Sonos speakers but this was through using Amazon Music streaming service.Now I want to pl

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Stanley_4
4 months ago
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overdrevContributor I
posted in Controllers and Music services

Error message "unable to play 'title of radio station" - the song is not encoded correctly"

 Error message "unable to play 'title of radio station" - the song is not encoded correctly" Appeared this morning,  on all TuneIn stations.Other services work fine. (Spotify, global ) Have restarted and messed around with variousCan play TuneIn using same account logon on their IPAD appIdeas ?Thanks !

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O
3 years ago
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jsimmyContributor I
asked in Controllers and Music services

Crossfade skips every other song (20 secs) when using Spotify

Crossfade feature on Sonos when streaming Spotify works on every other song. It will play one song, crossfade correctly, then play the next song for 20 seconds and skip to the next song. That song will play in its entirety and crossfade correctly then skip the next song after about 20 seconds. I see this topic has been posted many times before with no resolution. Any help???I use Sonos quite a bit and this feature helps the mood for events. I will need to switch to other services if this persist. Thanks!

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D
1 month ago
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austinbarrowContributor I
asked in Controllers and Music services

Apple Playlist Not Showing Up

I have a curated playlist on my iphone app that I have added to my playlists. I’ve downloaded the entire catalogue and even created an additional playlist (a copy of the original) on the app. None of these are showing up on Sonos. I searched for the curated list on Sonos, and it showed up in the search. However, when I clicked on the list it was empty.Any suggestions? I’ve seen old threads talking about the difference between iTunes and Apple Music, but surely that silliness has been solved with Sonos after two years.

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Corry P
2 years ago
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thepowerisonContributor I
asked in Controllers and Music services

Can't play to Sonos via Spotify Connect anymore?

I’ve had Sonos Play:5 (Gen 2) for a few months now and it worked perfectly via Spotify Connect. A couple of days ago I purchased a second Play:5 to create a stereo pair and since then I am unable to play via the Spotify app?I’ve deleted and reconnected Spotify, reset my router etc and it still won’t connect - any ideas?

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Corry P
3 years ago
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HeatherChloeAvid Contributor I
asked in Controllers and Music services

Sonos was unable to add the music folder

Manage drop down menu: Choose Music Library Settings: Press + Choose “another folder or drive connected to my computer” (as my music is not in “My Music Folder”)  Browse: choose folder where my music is : Users/MYNAME/ Dropbox/iTunes  Next → SONOS WAS UNABLE TO ADD THE MUSIC FOLDER, ACCESS TO THE SHARED FOLDER IS DENIED - CHECK THE USERNAME AND/OR PASSWORD I read some other posts about this problem, so I already did the following two possible fixes: System Settings: Sharing: and I turned ON File Sharing and Media Sharing  System Settings: Privacy & Security: Full Disk Access: +. and I added Sonos, so that it can access data on my Mac. Then I restarted Sonos.  Still doesn’t work I'm not sure what to do next.   DETAILS OF MY SYSTEMiMac 2019macOS Ventura 13.0.1 Sonos Controller for MacSonos OS : S2Version 14.19

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Jamie A
1 year ago
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gtnoonContributor I
asked in Controllers and Music services

System very slow since latest update.

Anyone have problems with system slow to respond, only has since latest update.

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Airgetlam
9 months ago
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tofalckContributor I
posted in Controllers and Music services

Sonos and Spotify Integration

@Sonos and @Spotify should get their acts together and work to solve the API discrepancies between the two systems. One issue I’m having right now:If you exercise Spotify’s api and get a list of the players they can see you do *not* get the Sonos players back but only devices which apparantly have trully implemented Spotify Connect, e.g. Marantz surround amplifiers and the like.  You claim to be Spotify Connect compliant - how can that be when you are not?This issue makes it absolutely impossible to seamlessly integrate Sonos and Spotify in e.g. Home Assistant and other automation platforms since the desktop and phone apps will not know about what state Sonos devices are in.I can start a Spotify playlist if it’s marked as a favorite in the Sonos app. But Spotify won’t know it’s playing on a Sonos device so I’m left with the choice of using Sonos’ really shoddy Spotify UX or going to Spotify and doing everything from scratch instead of just picking up from where the state of things are

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T
3 years ago
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bjuraszContributor II
posted in Controllers and Music services

Spotify radio stations not playing today on Sonos

I cannot get Spotify artist radio stations to play on my Sonos today. I can play other Spotify content, like a specific album. But the S2 app complains it cannot get songs for radio station. I’ve never had this problem before. I have reset everything with no benefit so far. Any ideas?  Those artist radio stations play fine in the Spotify app. Just not through Sonos 

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Airgetlam
2 years ago
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Mark_227Contributor I
asked in Controllers and Music services

S2 - the connection to spotify was lost

Hi there. Since adding new devices and upgrading to S2 over the weekend, I keep getting “connection to Spotify was lost”. Sometimes it works for a while and then just stops. Always at the point where it’s trying to start playing a song - I never get errors when browsing spotify and songs seem to finish playing once started. A couple of key points based on questions asked to other people with similar issues: Spotify is working on all other devices in the house Streaming from my NAS and my Amazon account seems to work fine I’m running a fully wireless Sonos setup but was previously using a wired Bridge with S1 The Orbi router is set so that all Sonos devices are “unmanaged” to avoid any network blocking It was being particularly on/off earlier to I uploaded a diagnostic: 233855799 Thanks, Mark  

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Annazel S
3 years ago
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emceeContributor II
asked in Controllers and Music services

Song Title Not Updating Sirius

When streaming Sirius Channel 710, The Loft, the song title has stopped updating. This has been going on over a week. I have tried deleting and reinstalling Sirius. Sometimes it updates for a minute but then stops. 

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controlav
3 years ago
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ChewbuckaTrending Lyricist I
posted in Controllers and Music services

Sonos making thousands of SMB3 connections to Synology

Not sure if anyone else is experiencing issues with Sonos Music Library and the Synology NAS becoming unresponsive or very sluggish, or with random speakers disappearing from the S2 app. I recently enabled the Music Library feature in Sonos (before the 13.4.1 update in Dec 2021 which introduced SMB3 support). At that time, I configured my Synology NAS to use SMB1 to allow the connection to work. I was on DSM Version: 7.0.1-42218 and running S2 13.3.2. Somewhere around 11/25/21, my Synology started going offline and become unresponsive. I was running a DS1517+ with 2GB of RAM and noticed that the SMB process was eating a lot more RAM than usual. Also, started seeing thousands of connections from the Sonos speakers, multiple times for each speaker. My Sonos updated to 13.4, but the issue still remained.I opened a case with Synology and they determined that the Sonos speakers were opening hundreds of connections per speaker and leaving the connections open. This was slowly draining the me

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B
1 year ago
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WiglessContributor I
asked in Controllers and Music services

the update/android

So, with the latest update to the app, the ability to use a widget has disappeared, do we think this is just something that is yet to come with another update "sigh" or has it been missed completely?

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W
23 hours ago
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esl810Contributor II
asked in Controllers and Music services

No longer able to load Sirius live channels

Not sure when this stopped working, but I am no longer able to load the Sirius XM Live and Xtra Channels list through the Sonos S1 Controller app on 2 different iPhones and my MacBook. When attempted, Sonos responds with “Sorry, something went wrong. Please try again.” This has been gone on for several days now. I have no problems loading the channels using the Sirius XM app itself, just the Sonos interface to Sirius.I can load the list of my favorite channels through the Sonos Sirius interface.I have updated the Sonos S1 controller app. I am hesitant to uninstall/reinstall the Sonos app, as in the past I have had difficulty getting my system discovered again after doing so.

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Airgetlam
4 months ago
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SpikegirlContributor I
asked in Controllers and Music services

facebook live

Can I listen to Facebook live concerts on my Sonos speakers on a Mac system?

2
S
3 years ago
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Stretch275Contributor I
asked in Controllers and Music services

Spotify stops for ads

Anyone else getting the issue that when Spotify gets to an advert, then it stops?you have to go into the app and pause and play and then it will continue.  Everything else is working ok and no network issues, just Spotify stopping for ads. 

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T
1 month ago
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JF HighlandsContributor I
asked in Controllers and Music services

problem connecting my Apple Music to Sonos One system

Newly purchased two Sonos One’s. Set up was fine. But I can’t get the app to link to my iTunes library. Goes to link the. I keep getting this message. Any help would be gratefully received. I added BBC Sounds app with no problems at all.Moderator Note: Modified in accordance with the Community Code of Conduct - email removed.

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J
1 year ago
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Phil MallettAvid Contributor I
posted in Controllers and Music services

Access denied via Spotify.

Hi, I'm trying to play That Peter Crouch Podcast via Spotify to my speakers.  In the S2 app I get an " access denied " message & in Spotify the speakers are greyed out & the cast on plays through my android phone. Any ideas, I've gone down phone & app ipdates & even checked explicit content settings.  All other podcasts I have tried work through the speakers. Any ideas? 

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Ken_Griffiths
3 years ago
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rib71Contributor I
asked in Controllers and Music services

has anyone connected to twitch?

I’m new to Sonos and wondering if anyone has connected to Twitch?

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Simon B
3 years ago
AjTrek1
AjTrek1
posted in Controllers and Music services

If Your Sonos App Keeps Crashing/Stopping Unexpectedly

HelloDisclaimer: While this is a Sonos Community there are outside factors that can have a negative impact on your listening enjoyment. One of those factors is your device. While I will be discussing the iPhone the information presented is by no means intended to sway you away from Android. A poster had issues with the Sonos app crashing/unexpectedly stopping. I provided the following information that resolved the issue. Let’s begin….This information may be helpful if you are experiencing frequent crashes or unexpected shutdown of the Sonos App on your iPhone. Here’s a link to Apple with some suggested trouble shooting. However, the link doesn't mention checking your iPhone Storage and use of iCloud to store your photos; that will free up iPhone storage, assuming you are an avid picture taker. Storage can also be an issue affecting performance on Android as well.How to Check iPhone StorageGo to Settings > General > iPhone Storage.  Off load unused Apps and their data, delete mess

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B
4 months ago
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joelanderinrobertsonContributor I
asked in Controllers and Music services

Delayed Playback on MacBook

I have a Sonos One SL connected to my MacBook Pro. When I use the desktop Sonos app, the music plays fine.  However, if I want to play a video, say using You Tube, there is a 30 second sound delay.   The only way around this that I have found is to change the sound to come out of my internal speakers, start the video, then click on the Sonos speaker and restart the video.   Any other ideas on how to play a video with sound through the speaker in a more efficient way?

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Krishma M
3 years ago
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Darren_JudgeTrending Lyricist I
asked in Controllers and Music services

BBC Radio 2 (Sonos Radio)

Is anyone experiencing issue with BBC Radio 2 not playing via Sonos Radio?All of a sudden today I can’t get it to play via the IOS app or the PC app. All other BBC stations 1-6 are working fine. I can get I to play via Sounds streamed to a speaker but not via Sonos.I’ve checked for updates etc, etc but no joy. Ideas welcomed

4
D
2 years ago
dani.w_nders
dani.w_ndersTrending Lyricist I
posted in Controllers and Music services

Cannot adjust volume buttons with Android phone unless I'm in Spotify or Sonos app

Hi Team! I rented a Sonos Five for a few months on Grover and was very happy with it.Now I purchased my own device and I ran into the following problem which is quite detrimental to the experience.This applies to the Spotify Listening, which I always use via the Spotify App on my Android Phone. Before, I could always control the volume from wherever I am.Now I cannot control the volume unless I am currently in the Spotify or Sonos app.If I change the volume when the phone is locked or I am outside the Spotify or Sonos app, it just controls the phone ringtone volume.So every time I have to adjust the volume, i need  to unlock the phone, open one of the 2 apps, and control the volume. this does take up a lot of time because i need to adjust the volume very frequently. I already adjusted the settings as shown in the following articles Control Sonos volume with a mobile device’s hardware buttonsControl Sonos from the Android lock screen Any clue on how to fix this?

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F
1 month ago
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LiedholmContributor I
asked in Controllers and Music services

spotify anslutning.

Så irriterande Sonos “förlorar anslutning till Spotify” vad kan man göra?

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Simon B
3 years ago
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ChrisJCContributor I
posted in Controllers and Music services

I've rolled back to version 16.1

The new app is an unmitigated disaster. I think on that everyone seems to be agreeing.I’ve now rolled back to the previous version on my Android phone. Its a bit of a fiddle but can be done. Its definitely worth doing. It suggest others who are frustrated with the new version do the same.

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R
1 hour ago
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