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Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,625 Topics
  • 52,737 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7625 Topics
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JSBintheCityTrending Lyricist I
asked in Controllers and Music services
Since iOS 14 Unable to Connect to Sonos System

It’s been doing this since iOS 14.   Gives the two error messages on the Sonos app - “unable to connect to Sonos” also says “join a nearby Sonos system”.  You can follow these steps but it seems to just forget the Sonos system once again. Had this Sonos system for years and it only started with iOS 14- any ideas?

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Airgetlam
1 year ago
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GaryGorillaEnthusiast I
asked in Controllers and Music services
why are songs suddenly skipping songs playing spotify through sonos?

It never happened before this latest update.  Anyone else having same issue and any idea how to resolve it?

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3 years ago
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jpp6469Contributor I
asked in Controllers and Music services
radio sur sonos

Problème sonos france inter

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3 days ago
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Davey8272Contributor I
asked in Controllers and Music services
new sleep timer location in app

Following the recent update to the app, I can't find the sleep timer.Any help would be much appreciated.Thanks

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2 months ago
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SteveFMaleContributor I
asked in Controllers and Music services
The Latest Sonos App Update

I have been struggling for some time to use this disastrous update to the Sonos App (Date typed 20 July 2024). It was installed on my phone and tablet automatically without any warnings nor ability to reload the old, working, app.The app ceased to work properly on my Android tablet and phone:No playlists No ability to create a queue Occasionally crashes Loses my system every couple odf days Regularly loses my library of NAS stored MP3s regularly and requires the app to be deleted and reinstalled and much else besides...A total disaster. I have thousands of pounds invested in my collection of MP3s and now unable to reliably access them and my playlists created over many years invisible to the new app.I can still make the system work using my windows desktop PC (I have refused to update that app.) But this is very inconvenient and a way of working I didn't sign up for it nor pay thousands of pounds for the speakers to only work this way.Now since 19 July 2024 the app on Android starts th

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D
15 hours ago
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philradnorContributor I
asked in Controllers and Music services
NAS

I’ve invested thousands of pounds in my music collection I can no longer access it from my NAS. Why is this?

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I
2 months ago
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johnrf4321Trending Lyricist I
asked in Controllers and Music services
speakers keep disappearing and coming back

When I open the app on my iPhone sometimes it only shows one of my roams saying the other is powered off.  But it doesn’t show the other speakers, arc. woofer, 2 rear and 2 move.  Sometimes they’re there, sometimes not. I spent over an hour on chatting the other day, so long that my phone needed charging. It was working but a few hours later it isn’t. The tech wastes your time plugging and unplugging and reregistering and other nonsense.  But a day later the problem is back. The speakers come and go.  I can play music on the Roku tv which uses the arc, sub and back speakers but on the phone they’re not there.  It is getting to the point where I have to admit that I wasted almost 3 thousand dollars on a system that is unreliable and sonos can’t fix it.  Unplugging some of the speakers, which the tech makes you do, are behind heavy couches. I’m and old man and its hard to move these big heavy couches and harder still to get the plugs back in. Used to love the system but now it sucks . Th

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Airgetlam
9 months ago
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ctboyer92Contributor I
asked in Controllers and Music services
Spotify Dropping out, Other Music Services OK

I have created a diagnostic report, 122658598, within about 5 minutes of the spotify service dropping. It only drops for a brief moment, skips a song, and then it’s fine again for another half hour or so. Appreciate any help you can offer! Thanks, Chris   Edit: I rebooted my router and changed the channel to 6. I will create another diagnostic if spotify drops out again.

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J
4 years ago
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xponentialContributor I
asked in Controllers and Music services
Volume goes down on several devices

With no changes in the system for the last 2 years besides software updates, my beam and amp started to automatically lower the volume to a certain volume. All Voice and Touch controls are disabled. All devices were restarted and seem fine.The beam does this with the tv input and audio streaming.What can I do?

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1 year ago
Edgie70
Edgie70Renowned Enthusiast I
asked in Controllers and Music services
trueplay missing

Hi everyone, just updated to the new app , I've noticed the Trueplay toggle is now missing, before I updated it was there under settings but now it's gone , I am using an android phone and always had the toggle but unfortunately it's now gone , or is it hidden??? Thanks 

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D
2 months ago
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WiglessContributor I
asked in Controllers and Music services
the update/android

So, with the latest update to the app, the ability to use a widget has disappeared, do we think this is just something that is yet to come with another update "sigh" or has it been missed completely?

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4 months ago
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steviekContributor I
asked in Controllers and Music services
My solution to error 1014 upgrading speakers from S1 to S2 - ios app

This is for anyone who has Sonos speakers that want to upgrade from the old S1 app and system to the new S2 app.  I spent hours on the phone to support who may have been helpful in providing some knowledge on the Sonos system, but when trying to work with me to resolve my issue I ended up figuring it out myself.Sonos - iOS app for iPhone and iPad - version 80.00.08 as of 15th May 2024.I have two systems in my house, the new one had Sonos amps which I put on the new S2 app from day one so I knew that the system worked.  All my Play 1’s and Play 5s were on the old S1.   I also have a Sonos Beam and 2 Sonos 1’s (these are the tv ‘surround’ setup).First of all all my Play 5s were gen 1 so were not compatible with S2, the upgrade process on the app factory reset them and took them off the S1 app as the upgrade process apparently doesn’t work with them linked.  You then have to add them back into the S1 app one at a time.All my devices ended up needing several updates, not just one to get th

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3 months ago
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mdkrebs11Contributor II
asked in Controllers and Music services
Unable to load content

The servers appear to be down tonight. Is anyone else having issues?  Updated the app on my iPhone earlier today and went to play music tonight. But every content section on the homepage says “Unable to load content” and where the graphics are supposed to be for services, favorites, stations, etc. are all black boxes with black lines scrolling across.  Thought it was the update but checked on my iPad without the update and same issue.  Was only able to play music in the room where music had been playing previously by pressing the play button.  None of the other rooms had content queued up so can’t select from any sources. Sonos seems to be having a lot of issues of late. 

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K
8 days ago
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ChuckDubCContributor I
asked in Controllers and Music services
Cant connect to music services from Sonos app.

I have been using the Sonos app with Pandora, Amazon, and Sirius music services for a long time. Recently. I cannot connect to the services via the Sonos app. I receive an error message “Unable to browse music there was a problem connecting to [music service].”  Has anyone run into this issue?

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7 months ago
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LeefcContributor I
posted in Controllers and Music services
How to Rollback to S2?

Please provide a rollback option to S2. The new app was advertised as a feature upgrade.  No mention of feature losses.  We got feature losses and no warning.  No informed choice to delay the “upgrade.” I cannot add a single song to the queue.  Basic queue management a critical feature that somehow didn’t make it into your MVP. Now you expect your user base to wait months to return to feature parity.  Months.   Do you realize how ridiculous this is from a user perspective? 

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C
3 months ago
webmink
webminkProminent Collaborator I
asked in Controllers and Music services
How do I search my music library in the new app?

I can browse my (very large) music library but not search it - what am I missing?

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2 months ago
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Mike BabcockContributor I
posted in Controllers and Music services
Copy Sonos playlist to Spotify

I have several Sonos playlist with up yo 700 songs each. Is it possible to copy an entire playlist from Sonos to Spotify? I understand I can copy individual songs but with large playlists this would be very difficult.  Thank you for your help.

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11 months ago
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klessaContributor I
asked in Controllers and Music services
Sonos doesn't recognize my itunes library.

I have a paired set of Sonos Ones.  I have my itunes library on MacOs.  I have added the drive to Sonos through Manage and gone through the update process which took over an hour.  All I see is “No Selections are available” on each of the categories in the music library.  I have 30,000 songs in my library, that should be acceptable right?  What can I do to get my library showing up?  Are there any log files or diagnostics I can look at to see what the problem is?

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Paul A
3 years ago
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markjalbContributor I
asked in Controllers and Music services
Apple Music playback interrupted saying 'Unable to play - the song is not encoded correctly'

When I stream songs from Apple Music via the Sonos app, playback is occasionally interrupted with a message of 'Unable to play [insert song name] - the song is not encoded correctly'.It's unpredictable when it happens, sometimes it could be half way through a track and it occurs, also happens multiple tracks in a row. Other times it could go through multiple tracks with no issues then the error suddenly occurs.I've done all the troubleshooting stated on the Sonos website but I'm pretty sure my setup isn't the problem because I use a Radio App and also use YouTube Music via the Sonos app with no playback issues, the error just happens with Apple Music.Has anyone else experienced the same issue? Suggestions on a possible fix?

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3 months ago
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David M FranksContributor I
asked in Controllers and Music services
Mac OSX Catalina has wrecked my SONOS music library link

Just upgraded to Catalina, and SONOS is now [b]useless[/b]. Despite being able to see and link to the USB drive with my music library, SONOS insists there's nothing there. I'm guessing it's some sort of paranoid OSX security setting - but would appreciate any help from you guys......

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3 years ago
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Jan AndrleContributor I
asked in Controllers and Music services
Connecting friends/family members to Sonos account on the latest Sonos app/devices

How do I connect a friend / family member to my Sonos app/devices ? 

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1 year ago
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thetimeofday591Contributor I
asked in Controllers and Music services
Audible not working with Sonos

A week ago I was able to connect my audible app to Sonos perfectly fine. now there is no little speaker icon that allows you to connect to devices and then select your Sonos speaker. Instead all I see is a little car icon to pop up the driving mode for the audible app. I am running the most current versions of both Sonos and audible. Any input on how to fix this would be greatly appreciated.

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3 years ago
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mattcd216Contributor I
asked in Controllers and Music services
BBC Sounds not showing as a service

Hi everyone, BBC stopped working via tunein recently. I’ve read that it should now be a service I can link, but it’s not showing up in the ‘add a service’ list. Any advice? Thanks,Matt

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2 years ago
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ThomassEnthusiast I
asked in Controllers and Music services
New Sonos App - Utterly useless!

I’m sure it’s not just me, but it’s possibly the worst ‘update’ yet! Can’t find half of the things which were previously easy to access. It’s a big 👎from me!

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1 month ago
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mariat01Contributor I
asked in Controllers and Music services
Alexa won't play Amazon Music on Sonos one

We recently had to return our One’s to factory setting after we changed our router and couldn’t re-connect. All is now working, except that Alexa announces a requested song playing from Amazon Music, but then silence. I’ve searched answers on here and tried disconnecting Sonos on the Alexa app and vice versa, then re-connecting but the same thing happens. I’ve checked my Amazon account and Music is there. I can’t think what else to do to solve this.

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4 years ago
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