Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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  • 25,538 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3892 Topics

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golfcaddyContributor I
asked in Controllers and Music services

Can't change Spotify account

I need to change the login details of my Spotify account as a connected service on the Sonos.  The current account is not a premium one (downgraded from premium to free and no longer works).   I (probably mistakenly) removed the service and re-added it, thinking it would prompt me to sign in with a new account, but it doesn’t prompt me with any login details and just says “Error.  Unable to add Spotify Account” when I tap on “Connect to Spotify”.I tried deleting the cache and user data in the Sonos app and restarted my device but it gives the same error.Android v10 Pixel 3Sonos App v10.5, Build 53270100 

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UKMedia
4 years ago
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aji777Contributor I
asked in Controllers and Music services

I can't play music from YouTube Music

I am a premium member of YouTube Music and I have successfully added the service to my Sonos app in Android.However, when I try to play music from YouTube Music it is showing a message that access is denied. Please help. Thank you.

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A
2 years ago
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mokeyContributor I
asked in Controllers and Music services

Linking Sonos Surround System to Naim Uniti Core

My Naim Uniti Core rips and stores CDs to a high quality.  It also functions as an UPnP music server and is wired to the router.  I have noticed that the Sonos app shows the option of connecting to such a source.  Do I need to wire all the Sonos devices in my Surround System (Beam, Sub and 2 Ones) to the router or just the Beam?  Currently none of them are connected to the router as I operate them wirelessly.  Alternatively, might it work wirelessly?Any detailed advice would be appreciated as I am a novice at connecting devices.

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M
4 years ago
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Cooper392Contributor I
posted in Controllers and Music services

podbean

Can I stream podbean to Sonos?

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Airgetlam
4 years ago
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Jurri.trContributor I
asked in Controllers and Music services

Play 5 not appearing in Spotify Connect

Hello, Anyone have a fix to make the Sonos play 5 speaker appear in Spotify connect menu (both on the Spotify iOS and macOS app) ? Rebooting the Sonos used to do the trick for me but not anymore. Rebooted the Sonos, rebooted my router / modem, uninstalled and reinstalled the Spotify apps, removed and readded my Spotify Account in the Sonos App. Nothing. :(

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Airgetlam
4 years ago
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rrrnycContributor I
asked in Controllers and Music services

Podcasts files gone in macOS Catalina

After updating to macOS 10.15, all the podcasts files are gone from their respective folders for each podcast show. I am currently waiting for a solution from Apple. Apple customer service was unable to locate the files during a screen share session. Because of that, I am unable to listen to Podcasts via Sonos. Is Sonos aware of this? Anyone else has the same issue?

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R
4 years ago
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pomm4tousAvid Contributor I
asked in Controllers and Music services

macOS Catalina + Sonos

I've read a number of posts on this forum regarding Sonos no longer recognizing Apple Music (formerly iTunes) playlists. I've tried the suggested fixes, but still cannot see my music library or playlists from within the Sonos apps. Has Sonos made any official statement regarding the apparent incompatibility of macOS Catalina with Sonos? Just wondering whether Sonos has officially acknowledged the problem and has committed to fix it, or whether we are "on our own" regarding a fix. Thanks

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el rubio
4 years ago
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pomm4tousAvid Contributor I
asked in Controllers and Music services

Anyone else lose all their Imported Playlists after upgrading to macOS Catalina?

FYI my music library resides on an external drive connected to my iMac. No change here. Yesterday, I upgraded to macOS Catalina. Today, my Imported Playlists (from iTunes, now Music) no longer appear in Sonos. Any fix for this?

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Airgetlam
4 years ago
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David M FranksContributor I
asked in Controllers and Music services

Mac OSX Catalina has wrecked my SONOS music library link

Just upgraded to Catalina, and SONOS is now [b]useless[/b]. Despite being able to see and link to the USB drive with my music library, SONOS insists there's nothing there. I'm guessing it's some sort of paranoid OSX security setting - but would appreciate any help from you guys......

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L
3 years ago
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AbelBContributor I
asked in Controllers and Music services

Spotify won't play on speaker when I leave home

Just got a Sonos One. Speaker plays Spotify great but only when I am home with my iPhone. When I leave my wife can't use it. She has a separate Spotify account on her iPhone. We also have a MacBook Air which also has my Spotify account. What to do? Wife would like to use Sonos One when I'm gone!!!

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A
4 years ago
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Lee saContributor I
posted in Controllers and Music services

Can’t see my Audible Audiobook in the Sonos App

In the last couple of days I have not been able to see my audible audiobooks in the Sonos App (and in the Sonos controller on a mac), when I go to the audible section in the app (I use Audible.co.uk) I just get the message “Could not browse Music” instead of the normal list of audiobooks. Now I tried re-adding the service, that did not solved the problem, I tried to re-authorising my account that did not solve it either. I can see the audiobooks I have added to MYSONOS (the books I listening to right now) and they also show up in the recently played list but I cannot see my entire library in the audible section of the app. Now I do have a lot of audiobooks in my audible library 400+ but I have never been able to use the search function in the Sonos app to find my books (it always just say “an error has occurred try again”) so without the list I am rather unable to find and listen to my audiobooks on my Sonos speakers (Now I do know I can play them through the Audible app via Airp

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D
3 years ago
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groverkenContributor I
asked in Controllers and Music services

BBC Radio 2 Disappeared

All the Tunein BBC stations have gone and I especially miss Radio 2. Apparently Sonos know about this but there seems to be no fix at the moment. Does anybody have a solution? I don’t want to have several hundred pounds worth of “super high tech equipment” sitting unable to function as it was intended. Perhaps I’ll just get my 25 year old Denon receiver back into operation - at least I know it works consistently well!

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ratty
4 years ago
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WhiskersContributor I
asked in Controllers and Music services

Sonos and Mac OS 10.15 Catalina

Tried using Sonos with Golden Master of Catalina and its a no go. When I add my music library on an external drive it does so normally but NO songs in the folder are recognized. Wonder if it has to do with Music being the new app for music instead of iTunes?I was able to see music added if it was on the internal drive of the machine.

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J
3 years ago
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Stephen WContributor I
asked in Controllers and Music services

My Sonos - can't load albums

I want to add an album to My Sonos but I get a message that no slots are available. I only have 61 albums so far. I thought I could store 65,000 songs. What do I need to do?

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Chris
4 years ago
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Roger BrownContributor II
asked in Controllers and Music services

BBC

So until this week I could ask Alexa to "Play BBC Radio on Kitchen" - 'Kitchen' being a Sonos Play 3. Now that I have to go through BBC Sounds Alexa no longer recognises the command to play through the Kitchen speaker, so I am left listening to the radio on my tinny Echo Dot. Is this something Sonos can/are likely to fix?

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M
4 years ago
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No49Contributor I
asked in Controllers and Music services

Error Connecting to Spotify Service

When trying to add the Spotify service in the Sonos app I get the message "Error. Unable to add Spotify account." after selecting "Connect to Spotify". I haven't entered any account details at this point. I can send music to my speakers from the Spotify app without a problem (I have a premium account). I have tried re-booting the router as suggested in a topic from a year ago; that doesn't work. Any other ideas?

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N
4 years ago
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dlebowContributor I
asked in Controllers and Music services

SiriusXM "The channel does not exist (anymore)

[h1]SiriusXM "The channel does not exist (anymore)[/h1]camnot play music on sonos from siriusxm

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Airgetlam
4 years ago
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Jaybird TNContributor I
asked in Controllers and Music services

Amazon Music not working

Amazon Music has stopped working on my Sonos system. I am using iMac and can no longer add tracks to the Sonos app or play from Amazon My Music. I switched to an Orbi wireless modem, and Sonos will stream internet radio stations without problem. Any suggestions would be appreciated. I have already reinstalled the Sonos app to the computer, and rebooted both the wireless modem and the AT&T Gateway.

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controlav
4 years ago
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NordstiernaContributor I
asked in Controllers and Music services

ATV autoplay through Airplay2 instead of HDMI

Hi, I'm using an AppleTV 4K and a Beam connected to my TVs HDMI ARC. When I start my Apple TV it choose to play the sound on Airplay 2 in on my Sonos One in the kitchen instead of just playing through HDMI. I've chosen HDMI as the default output on my ATV. Anyone got any sugestions?

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E
3 years ago
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plasmamusicContributor I
asked in Controllers and Music services

SiriusXM not on list of Music Services

Newbie here, based in UK Just installed a SonosAmp. Cannot see SiriusXM in the list of available Music Services. Does Sonos block visibility/access to Sirius if outside US I wonder? If so how can I add Sirius to Music Services? Thanks

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P
4 years ago
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grudichContributor I
asked in Controllers and Music services

Sonos App Makes Soundcloud Useless

After a year of using a set of Play 5's, the Sonos app with Soundcloud sucks. Soundcloud is all about music discovery and following threads of other people's likes and follows to find new music. That is not possible within the current framework of the Sonos app. The current functionality is limiting to the point where I don't use Soundcloud anymore, instead just opting to play music through Spotify. Exploring soundcloud on the web through my computer speakers, and then switching to Sonos to play songs that I like is a joke considering I paid $1,000 for this setup. Can we get an iFrame to the actual Soundcloud interface within the Sonos app or a real integration that allows me to play music form the Soundcloud web app? BECAUSE WHAT WE HAVE RIGHT NOW DOES NOT WORK.

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G
4 years ago
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rid81Contributor I
asked in Controllers and Music services

All Artist Tracks on Amazon Music

Has anyone noticed that when you choose 'All Artist Tracks' from Amazon Music it only shows the first Album in the library, rather than all of them?

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M
4 years ago
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TabernashContributor I
posted in Controllers and Music services

"unable to browse music"

We've had the Sonos players in the house for over 3 years and up until recently, I've had absolutely no problem accessing playlists under "my music" in Amazon using the Sonos App. Lately, however, for some of the playlists, but not all, the Sonos App will cycle for a long time and then deliver the message "unable to browse music"... What has changed in the connection with Amazon such that this would suddenly be a problem. Why does it happen for some of the playlists and not all of them?

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J
4 years ago
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Kristian.RContributor I
asked in Controllers and Music services

start station option missing?

Since the latest update the option to start a station based on a song or artist in Apple music seems to have disappeared. Has this functionality been removed for some reason?

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Airgetlam
4 years ago
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BobbyF123Contributor I
asked in Controllers and Music services

Spotify won't play on Sonos One any more

I have two Sonos Ones. Never had a problem until a week ago. Now when I play Spotify on my Samsung S9 and choose the Grouped Sonos devices to play through, it says "Connecting..." but never connects. If I then switch to the Sonos App it says "Last played in this room - Spotify" and under that it says Guest Account. This is despite me Removing the Spotify Account and adding it again. I can then play music via the Sonos App over the Sonos Ones. But I can't connect from the Spotify app, which I've also reinstalled.

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K
4 years ago
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