Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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  • 28,055 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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4261 Topics

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Barry LContributor I
posted in Controllers and Music services

Music services disappear from Sonos App

Each time I open the Sonos App the music services I have added previously are no longer listed and I have to manually re add them again. Once I add one back in then the rest of my list reappears.. Am I doing something wrong ? 

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B
3 years ago
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MiCoHiContributor I
asked in Controllers and Music services

Beam Plays Randomly from my Home NAS Library

Started today - my Beam has 4 or 5 times today played at random times, music from my NAS library, un-asked for and no activity being done at the time to cause this. Only thing that’s changed today is that I’ve installed a pair of HomePod minis.  WiFi not hacked, no Spotify account, but then the music is not from Spotify, but from my NAS. Submitted diagnostics - 169376155 Hope to get to the bottom of this before sacking off the Beam.

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Annazel S
3 years ago
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Gonzalo_Garcia19Contributor I
asked in Controllers and Music services

Sonos Radio

Hi. My Sonos radio account needed to reauthorize but it doesnt let me do the process. All it say is “Error” There was a problem authorizing your account. Internet and connection is working fine. I logged out to try and login again but problem persists.  thanks

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Annazel S
3 years ago
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MadBob_HunContributor I
asked in Controllers and Music services

Symfonisk strange problem

Hi all,I have a Symfonisk and I have a problem:I can’t play music via Sonos app and from Spotify. Sometimes I got error 1002, but sometimes I got no error message. But Airplay working and I can switch the status LED via Sonos app. If I start the playing with Airplay then I can change the music with Android phone (Spotify) but the music lagging. Any idea?Robert

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Airgetlam
3 years ago
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AlexeyRContributor I
posted in Controllers and Music services

Youtube Music Library Fails to show all Content

Sonos application is not showing full content of my YouTube Premium Library.It seems that YouTube Music - Library - Songs is showing “YourLikes” playlist with 30 songs instead of All songs in my library. From YouTube music website I can see all the songs.Search songs and playing playlist is working well.Please help to fix browsing all songs in YouTube Music. Diagnostic report: 1481104946Troubleshooting performed:Removed/Added YouTube service into sonos Restarted Sonos device and router Contacted Sonos Customer Care, which was unable to resolve this, case 02293203 

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Simon B
3 years ago
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CLTBurgContributor I
posted in Controllers and Music services

Sonos HD Radio Cutting Out

My system is new, and dealer installed.  Dealer also installed state of the art high-speed internet completely replacing previous system.  Everything has worked great, except I just “upgraded” to Sonos HD and it constantly cuts out as if it is buffering.  Doesn’t happen on Prime HD, Spotify, Pandora, etc.  Anyone else have this problem?

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R
3 years ago
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RitvarsContributor I
posted in Controllers and Music services

YouTube Music not working

Bigest **** what i see in my life! Can’t lisen music from you tube! Why engeners build this ****? 12 apps in store only one works, but dont play music! About speaker and app in one word- ****! In latvia this **** price is 200€ for nothing?! Awsome  *Moderator Note: Modified in accordance with the community guidelines.*

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D
3 years ago
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Rich_Contributor I
posted in Controllers and Music services

MacOS Big Sur playing podcasts S1

Hi All,I’ve upgraded to MacOS Big Sur → now unable to play podcasts via Sono S1.   Been on the phone with Sonos Support case number 02288114 for 50mins, very very unhelpful.Mac have split iTunes into Music/PodCasts/TV.   Seems Sonos haven’t tested S1 Controller with Mac Big Sur.   The Podcasts are now stored in a cache folder, rather than iTunes..Sonos view is, this is Mac & my issue not Sono..  Very unhelpfulStay safeR

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R
3 years ago
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Andrew_188Contributor I
posted in Controllers and Music services

YouTube Music vs CR200

Hello,I know that CR200 support is limited at best, and I understand that the older device is probably quite limited in terms of program storage space.But now that Google Play Music is dead (RIP) I am very hopeful that you can reclaim some of that program space to fix Youtube Music support.Because today, on my CR200’s, all I see when I select Youtube Music is “Unable to browse music.”

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controlav
3 years ago
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BradTContributor I
posted in Controllers and Music services

Trouble accessing Mac music library since recent S2 12.2 update?

Hi has anyone else had trouble accessing their music library since the S2 12.2 system update two days ago?

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Annazel S
3 years ago
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VassilovskiContributor I
posted in Controllers and Music services

SONOS no longer recognizes music folder of upgrade

Hi - I recently updated the Sonos App on my MAC to v12.2 (as well on my Android devices).  This coincides with an upgrade of my iMac OS to Big Sur.  My SONOS now no longer recognizes my music folder (an external USB drive attached to my iMac).  Any suggestions would be appreciated.

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J
3 years ago
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Luis HonradoContributor I
asked in Controllers and Music services

Spotify not connecting to speakers

Hi.Yesterday I’ve updated all my sonos speakers and app because of a problem with my home theatre (playbase not connecting to wi-fi).  I’ve opened a topic on the issue but is still not solved.https://en.community.sonos.com/troubleshooting-228999/playbase-wifi-not-working-6850842However, today I’ve realised my other play:1 speakers (not the home theatre), are not communicating with spotify. I’ve tried playing other services directly from  the sonos app such as radio and seems to be working as expected.To fix the issue i’ve tried:power cycle router power cycle speakers Reauthorise spotify account Remove account, close apps, and then re-add plug an ethernet cable directly into routerNothing works and i don’t know what else to do… All my sonos speakers are having issues right now…Any suggestions..?809507123  

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Rowena B.
3 years ago
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TenbyContributor I
posted in Controllers and Music services

No access to my Apple Music from my Sonos

When I try to access Apple Music items from my Sonos, I just get ‘No selections are available’.  In IPad Settings, my membership is definitely active.   In Sonos Settings, my Apple account is shown - when I click on it and try to Reauthorize Account, it shows my correct Apple ID, and when I press Continue, it says Setup Complete, but it isn’t!  Any help, please?  When I add a new Sonos Apple account name, that goes through ok, but I can’t access recordings already in my list with my original Sonos Apple Account name. Stuart

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Annazel S
3 years ago
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UbboContributor I
asked in Controllers and Music services

Audio drops when grouping Sonos speakers

Hi, the Audio drops if I want the same music in every room.  All the boxes work individually. All the boxes can play different music at the same time.  But if I want the same music one box always stops. If I create a stereo pair the both stop.  please help my. I migrated to the s2 to update and now it really really sucks..  

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U
3 years ago
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peh21Contributor I
asked in Controllers and Music services

WMA file not playing in WD My Cloud Home music service

Hello, I have a WD My Cloud Home network drive which I had hoped to use with my Sonos setup.  I’m using the S2 app and have linked to the WD drive using the My Cloud Home music service.  The mp3/mpeg4 files are appearing in the app and playing without issue, but none of the WMA files are appearing (128 kbps bit rate).  Is there a solution to this, other than changing all the WMA files to another format?

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Annazel S
3 years ago
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jocksyboyContributor I
posted in Controllers and Music services

Sonos Radio

Hi- i’m unable to access sonos radio - the app says my account needs reauthorizing but when I try and do that it says unable to reauthorize. App and speakers are up to date any pointers?

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Mark P
3 years ago
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ChrisSimsContributor I
posted in Controllers and Music services

Sonos radio HD trial - still getting adverts

Hi, I’ve just signed up for Sonos HD and I’m on the free one month trial period. The ad for the HD radio service states that you can skip tracks and that the service is ad free.The first thing I’ve noticed is that I can’t skip tracks and I’ve just heard an ad for McDonalds. The station I’m listening to is a Sonos one and it’s marked as being being HD. Have I actually got the HD service?

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C
3 years ago
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VildeContributor I
posted in Controllers and Music services

Sonos radio does not work

Hi, i am unable to use the sonos radio. I Get the following error Please help..

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Annazel S
3 years ago
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Super BratContributor I
asked in Controllers and Music services

Woodstock not showing up when I search for an Artist

I have the 38 disc Woodstock collection. Each disc is an acts set from the festival. I have the album artist as Various Artists and the Artist defined as the act on the disc. When i search for an artist the Woodstock album doesn’t show, yet when I search for a song it does. Do I need to change the album artist? Can’t it work with Various Artists?

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controlav
3 years ago
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GaryLuton1010Contributor I
asked in Controllers and Music services

Audio breaking up at start of music

Playbar and sonos amp with speakers breaks up when music starts.  stabilizes after about 5 seconds.  Very annoying.  559021376

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Rowena B.
3 years ago
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freemasContributor I
asked in Controllers and Music services

Sonos HD free trial

I just enrolled in the Sonos Radio HD free trial last night, but nothing seems to have changed on my app.  When I go to Sonos Radio in the “browse” section, I still get a box asking me if I want to learn more about Sonos Radio HD.  Should I be seeing a separate entry on the app for the HD version, or is it just integrated into the Sonos Radio button that is already there?  

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Rowena B.
3 years ago
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GuyBunceContributor I
asked in Controllers and Music services

Scrubbing or Fast forward / Rewind bar no long showing

In the last few weeks the Fast forward / Rewind bar has dissapeared from both my iphone Sonos app and Mac app.  This is when playing music from my NAS drive.  It was working absolutlely fine up to a few weeks ago and now with the same tracks it doesn’t show.  Any ideas?

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Rowena B.
3 years ago
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Seagull99Contributor I
asked in Controllers and Music services

Apple Music recently added items have stopped appearing in Sonos

My Apple Music recently added items have stopped appearing in Sonos. I’ve tried deleting and re-adding the Apple Music connection, resetting each account, logging out and logging back into each, deleting and reinstalling each app, giving things hours to update etc. but with no success whatsoever. Any thoughts or suggestions, please? I recently switched to the Apple One package which integrates my Apple Music account with several other services but I can’t see why this would have caused the problem. Apple Music is working and updating itself fine independently of Sonos, by the way. 

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S
3 years ago
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tolleycrContributor II
posted in Controllers and Music services

SiriusXM 70/80s Christmas not playing

Anyone having an issue playing Sirius XM 70/80’s Christmas channel (780) on your sonos system?  Every other station works fine but that.  It plays fine directly on the sirius app.

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S
3 years ago
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StinsonddogAvid Contributor I
asked in Controllers and Music services

Apple Music app - Airplay not showing Sonos Speakers on iOS14

Hi I know there was a Sonos update pushed around 11-11-20.  Also upgraded to iOS14.  Now I don’t see my Sonos speakers at all when using Apple Music app and trying to Airplay2 to the various speaker sets.  The Apple TV’s I have do show up in the Airplay 2 list.  Just my 4 different Sonos rooms don’t show.  Anyone have any ideas?  Thanks.  I was under the impression this was the preferred way to do things for music that was on your phone.   Note to Mods- I started a thread in questions but didn’t have Airplay in the title so this is probably the better thread.  I didn’t see how to edit the other one.  

3
J
3 years ago
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