Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 4,359 Topics
  • 28,737 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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4359 Topics

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Ramon CContributor I
asked in Controllers and Music services

bluetooth connection at the same time in move and era 300

It is possible to connect two different products (Era 300 and Move) and use them at the same time? It only let me select one of them 

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Airgetlam
10 months ago
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Thomas VarugheseContributor I
asked in Controllers and Music services

Upgrade notification always on the top of S1 app

Due to the problems with S2 app I downgraded to S1 and the system works well. The issue is a irritating upgrade notification shows on the top. Anyone help me to remove it. I really hate S2 app. 

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Corry P
9 months ago
Nos SONOS
Nos SONOS
posted in Controllers and Music services

Crap 15.5 Version

Please SONOS, stop to multiplie version and correction  ...This last version is * (sorry for bad language, but it’s real)  ... what crippy buffering with MUSIC (IOS / MACOS), ½ chance lost surround, …The 15.2 was a “good “ version : rounded sound, audible vocal, … but since … horrible bass, few clicking during play, highest variation during movie, pffff …PLEASE, STOP, and FORWARD version … *Moderator Note: Modified in accordance with the Community Code of Conduct.*

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J
9 months ago
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VasylRContributor I
asked in Controllers and Music services

Multiple User Profiles

In the reference of ““Any idea if this support is planning? Need to separate streaming services between different accounts.

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Airgetlam
9 months ago
controlav
controlavMaestro
posted in Controllers and Music services

Spotify is down for many

Its intermittent, but sometimes the SMAPI endpoint returns “the spotify service is unavailable”. Sonos status page doesn’t know this.

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Corry P
9 months ago
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peter sabourinContributor I
posted in Controllers and Music services

Spotify search gives wrong options on PC and Mac controllers

It is correct (i.e. the same as the spotify website) on our phones (and on CR200s). On the Mac S1 controller, it is a random bunch of options like “Listas populares de los 80” and “Discover more from David Bowie”. Different again on PC S1 Controller e.g. “Meer van wat je leuk vindt” and “Vos mix preferes”. Have un and re installed controllers - no change. Grateful any help to resolve. Thanks.

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controlav
9 months ago
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HeljosContributor I
asked in Controllers and Music services

loss of artists through Spotify

Are sonos going to fix this problem it i so disappointing and infuriating 

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jgatie
9 months ago
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Dan_53Contributor I
posted in Controllers and Music services

Sonos unable to find and play a radio station stream

Sonos used to play KRCL.ORG with no problems.  now when I attempt to play it no longer does.  I’m located in Germany and still connect from any other streaming device with no vpn so I know KRCL isn’t geo blocking.  Any ideas?

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buzz
9 months ago
Elroy
ElroyContributor II
asked in Controllers and Music services

iTunes playlists not appearing in Imported Playlists

Hello,I have iTunes 12.12 on a Windows 11 PC.  I have lots of iTunes Playlists, but I do not know where on the PC they are stored.My iTunes Media Folder is set to D:/iTunesLibrary.I have set the Sonos app to look for my Music Library in D:/iTunesLibrary and also a folder called D:/iTunes.  I have imported the PC’s music library numerous times into Sonos, and the mp3 files appear, but the playlists do not appear in the “Imported Playlists” area.I have previously imported the folder C:Users/Username/Music into Sonos, and that has not caused the playlists to appear.  Evidently the playlists are in none of these three folders (??).Can anyone suggest1- How can I ask my Windows PC “In which folder on this PC are the iTunes playlists located?”or2- Any suggestions for how to make the playlists appear in the Sonos “Imported Playlists” tab?

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Jamie A
9 months ago
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gtnoonContributor I
asked in Controllers and Music services

System very slow since latest update.

Anyone have problems with system slow to respond, only has since latest update.

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Airgetlam
9 months ago
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RMACHINGContributor I
posted in Controllers and Music services

No me aparece servicio de Amazon Music para añadir en APP SONOS

Hola, estoy intentando añadir el servicio de Amazon Music en la APP de SONOS, pero no aparece en la lista de servicios disponibles. Tengo 2 cuentas en SONOS, desde un dispositivo asociado a una cuenta si aparece y puedo seleccionarlo, pero desde otro dispositivo asociado a otra cuenta no se muestra.

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Ken_Griffiths
9 months ago
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anquitelContributor I
asked in Controllers and Music services

Can I change radio stations on Sonos Move without using the app?

Can I change radio stations on Sonos Move without using the app?

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Ken_Griffiths
9 months ago
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PeterLin0228Contributor I
asked in Controllers and Music services

Still cant connect to Spotify...

Though Sonos status indicates that Spotify is functioning normally, I still cannot connect to Spotify…Does anyone else have this situation?

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Jamie A
9 months ago
Doovy
DoovyContributor II
asked in Controllers and Music services

Spotify playlist cannot play on Sonos speakers

I have several Spotify playlists which stream without issue to my speakers, however, Spotify playlists created from files on my computer/phone cannot be played to Sonos speakers…I noticed the below when trying via the Sonos app: 

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Airgetlam
9 months ago
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jmattioniTrending Lyricist I
posted in Controllers and Music services

Sirius XM connection issues - constant drop outs

I’ve been having an ongoing issues with Sirius XM dropping out on my Sonos system. I see from the forums that it has come up a number of times and the chosen answer always seems to be that it’s a problem with your WIFI. I disagree!Today, I am unable to play a Sirius XM channel for more than a couple of minutes before it stops. Here are some of the log entries that suggest it’s not my Wifi:Tuesday, August 1, 2023 - 8:23 AM Eastern TimeUnable to play '27 - Deep Tracks' - the song is not encoded correctly.Tuesday, August 1, 2023 - 8:24 AM Eastern TimeUnable to play '27 - Deep Tracks' - the song is not encoded correctly.Tuesday, August 1, 2023 - 8:24 AM Eastern TimeUnable to play '27 - Deep Tracks' - the song is not encoded correctly.Tuesday, August 1, 2023 - 8:24 AM Eastern TimeUnable to play '27 - Deep Tracks' - the connection to SiriusXM was lost.Tuesday, August 1, 2023 - 8:24 AM Eastern TimeUnable to play '27 - Deep Tracks' - the song is not encoded correctly.Tuesday, August 1, 2023 -

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Airgetlam
9 months ago
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Harry5424Contributor I
asked in Controllers and Music services

I get the "no services set up on your sonos system error message" when I do have services set up

Frequently (about once a day) when using the Sonos controller on an Ipad to search for music, I get the "no services set up on your sonos system" error message, even though I have multiple services and a music library set up.  The only way I know to fix it is to reset, close, and reopen the app.  (This usually works pretty quickly, but can lead to a cascade of problems if Sonos decides to be glitchy about re-connecting to my system.)  Why does this keep happening and how can I make it stop?  And, yes, my Sonos controller is up-to-date.

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Stanley_4
9 months ago
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ZeekContributor I
asked in Controllers and Music services

music stations

We recently moved from SC to FL. System was down 7 days for the move. While in SC we were able to listen music stations Pandora and Sirius. Since starting system in FL, Sonos is not offering Pandora and Sirius under Services. Why?

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G
10 months ago
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mpdm10Contributor I
asked in Controllers and Music services

Sonos app not connecting to internet

I recently upgraded my internet to fiber.  My Sonos app keeps telling me I am not connected to the internet.  Everything else in the house is working fine and I am able to access the internet just fine on my phone.

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106rallye
10 months ago
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DasturdlyDanContributor I
asked in Controllers and Music services

Youtube Music with two accounts only one shows library

Apparently I have a branded YouTube account and another with same sign in. With the branded account it does not show any library but the second does. Any ideas?Thanks

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controlav
9 months ago
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HighwaystarContributor II
asked in Controllers and Music services

library is duplicated

Why is my napster library duplicated in sonos one app?

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Jamie A
9 months ago
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djboltContributor I
posted in Controllers and Music services

Encoded Music cant play (contd)

 I continue to get this error on Apple Music and YouTube Music. it happens on single speakers, paired speakers and multi speaker TV setups. it happens on all 15 of my speakers. it is ongoing for a couple months with no fix happening.  Please do not close topics because you can’t fix a problem.

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Corry P
9 months ago
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thirdday07Contributor I
asked in Controllers and Music services

Sonos playlists

How do I sync my sonos computer playlist to my sonos iphone playlist?

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Airgetlam
9 months ago
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GLO YogaAvid Contributor III
posted in Controllers and Music services

A skipping issue so specific, there has to be a solution..

Yeah this skipping issue is so finite that it is reproduced like a charm and throws everything to crap. Context: We have a yoga studio and on the studio side we have 6 Play 3’s and Sub Gen 3 and a Boost, in the lobby we have 2 Symfonisk bookshelf speakers. All teachers in the studio use Spotify. The Boost is hardwired to the router and everything else is wireless. The router is a Netgear Nighthawk running speeds I can never fathom to use and wireless connection throughout the studio is insane. I placed the Boost 6ft away from the router and both 6ft away from the Xfinity Modem. We removed our Sonos Connect, plus a Battery backup unit, all to reduce interference. We have over 16 people connected to our Sonos system, something that Sonos wasn’t prepared for apparently, most use cases never exceed 10 users, but we did. However only 1 person is connected at a time, that is it. In addition to the Teacher playing from their phone as a controller, we have an iPad that has Sonos and is connect

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Corry P
10 months ago
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ChimpContributor I
asked in Controllers and Music services

BBC sounds

Hi everyone, I’ve been playing bbc sounds through my beam and ones for ages but today it wouldn’t play error showing was- ‘radio 2’ is no longer available on bbc sounds. it will play through airplay from the bbc sounds app however. I’ve reauthorised my bbc sounds account and it signed in fine. Got me baffled  

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J
9 months ago
J
jt131Contributor I
asked in Controllers and Music services

No search results found. No services set up on your Sonos system.

I have had a recurring problem pretty much since Day 1 with the error message ‘No search results found. No services set up on your system’. I currently, and have always, used Spotify which works seamlessly from a streaming perspective, plus when the search actually works.Once i force close the app (iOS) and re-open, the search works again. I have tried uninstalling and reinstalling etc.My current set up isBoostBeamAmp (2 x Sonos One as surrounds)Five OneI have searched the forums and can’t see anyone having this problem before. The constant need to quite the app and re-open is quite annoying!Any help appreciated 

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Airgetlam
9 months ago
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