Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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  • 28,903 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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4339 Topics

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mgerbasioContributor I
asked in Controllers and Music services

Music Choice Service

I’d like to request that “Music Choice” be added as a service so I can listen with the Sonos devices.

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Airgetlam
1 year ago
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elangsruContributor II
asked in Controllers and Music services

Using buttons to control favourites

Is it possible to use the ERA speakers (or other speakers for that matter) as radio without using the app. Meaning you can turn on a favorite radio station from the top of the speaker and not have to start it from your phone. 

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G
1 year ago
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jsebiriContributor I
asked in Controllers and Music services

Spotify

HI , I have 2 Sonos systems that generally work very well. They are 10+ years old.Problem I cant seem to figure out : My spotify account is available on all systems. When anyone is using SPotify on one of the systems , the system seems to think its me using it and because Spotify won't let my login us the streaming service on multiple devices at a time it shuts me off , and keeps the Sonos system working in one of my homes that is using the service. This is very frustrating when I am using Spotify away from the  home , but another person in the  home is using it and kicks me off. ANy thoughts here ? 

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controlav
1 year ago
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DavidP1403Contributor I
posted in Controllers and Music services

Add/Replace Queue Options In Browse

Hi, Is there any chance of looking at the sequence of options when browsing in music services so that the ‘Add to end of queue’ and ‘Replace Queue’ are not beside each other? Very easy to hit wrong option and end up losing list without any warning. Other option would be to put an ‘are you sure’ step in the process if you choose the ‘Replace Queue’ option.  Thanks, David

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Corry P
1 year ago
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NeilLContributor II
asked in Controllers and Music services

Is the 15.3 S2 Controller app update available for MacOS?

I see that the latest Controller app for MacOS is 15.3.  The download page gives me 15.2.  Is the updated controller available for download?

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Airgetlam
1 year ago
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NlamanContributor I
asked in Controllers and Music services

spotify, audible and amazon music connection issues

All Of a sudden I cannot connect to any of my 3rd party streaming services like Spotify or Amazon music through Sonos. “Connection is lost” or cannot add to queue. the spotify app works and I can then add the music to the  Sonos speakers that way. Alexa voice controls have also stopped working on Sonos products where they are built in.

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1 year ago
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Gandalf11Contributor I
asked in Controllers and Music services

Play:1 sound jumps to 100%

Since update to 15.2.1 the sound on my Play:1 jumps to 100% after a couple of minutes running. No matter if I set the sound on the app or on the computer. Also if it’s radio or from my server in the same network. This is annoying and makes the system unusable… Any hint on how to fix this issue?

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1 year ago
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DjCitoContributor I
asked in Controllers and Music services

Tidal songs freezing

I am trying to stream my Tidal Playlist on Sonos S1 App and from time to time different streaming services have the same issue, they freeze seconds into the song playing. Usually i reauthorize the service and it fix itself. Recently this has no been working, I’ve tried it all, disconnecting the device from power and Wi-Fi, deleting streaming service from Sonos, restarting tablet, reauthorizing the tidal. But nothing this time around, any suggestions or solutions?

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Corry P
1 year ago
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oestranxeiroContributor I
asked in Controllers and Music services

Dolby Atmos on Era 300 with Tidal

I ordered Era 300 speakers and I am really impressed with the sound, but frankly I am a bit disappointed that Dolby Atmos support is limited to Amazon Music and Apple Music.I use primarily Tidal and would really like to be able to listen to the mixes available in their library. Why is this imposible? Is there any plan to include Tidal as a supported platform?Thanks in advance for the responses!

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Airgetlam
1 year ago
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Hendrix8000Contributor I
asked in Controllers and Music services

Configuring the firewall Imac Ventura

My Imac has lost connection with Sonos since update to Ventura. Seems like a firewall issue,but can’t firuge it out

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AjTrek1
1 year ago
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Guillaume4077Contributor II
posted in Controllers and Music services

apple music Lossless

Bonjour, la prise en charge d’Apple Music Lossless est-elle prévue dans l’application Sonos S2 svp?merci d’avance pour votre réponse 

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1 year ago
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rccpaContributor I
asked in Controllers and Music services

transfer sonos to new pc from dying Mac

what is the best approach to transferrring existing sonos system from dying mac to new windows pc 

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jgatie
1 year ago
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Eric VLContributor I
asked in Controllers and Music services

Integration of personal music into Sonos

How can I integrate my personal Apple Music and preferred radio stations into my Sonos app?

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1 year ago
Stuart_W
Stuart_WWorld-Class Superstar
posted in Controllers and Music services

Mac Sonos Controller Fails to Install S2

For several months now if I try to update the Sonos controller when prompted by the Max controller after I’ve entered my Mac password and the install downloads it fails. I have to manually remove and re-install from the web. Not a big deal but wanted to mention it so the developers may see

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Corry P
1 year ago
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IJDContributor I
asked in Controllers and Music services

Playing music from local library controlled using Sonos app on Android

I’ve managed to get my music library (USB stick plugged into router) imported into and playable in Sonos (Beam Gen 2), and when using a laptop this is just about OK -- though there doesn’t seem to be any way to do a shuffle play of the entire library or subdirectories within it, unlike every other player I’ve used at home and in the car -- is there a way to do this or am I missing something?However there’s no way to do this using the Android app which would be my normal method of controlling the system, it seems it can only use playlists. I suppose I could generate a playlist of the entire library (or parts of it) on the laptop, but I suspect the Sonos might choke on a playlist with >10000 tracks in -- and also I can only see how to add tracks to a playlist one at a time, is there a way to add multiple tracks or entire albums in one go?It seems that Sonos is completely focused on streaming and mostly ignoring customers who want to play their own music -- in my case built up over man

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I
1 year ago
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LegalManContributor I
asked in Controllers and Music services

Problem when i play the first song on a device

Hi!  I got a problem since maybe the day I owned the Sonos device but I didn’t pay it much attention but as it kept repeating, I’d like to ding an answer. i got a Sonos Beam coupled with 2 Ones for the TV, a One in the kitchen, and one Move.  When i connect to one of these speaker for the first  song with Spotify, it always start the song in the middle of it, although on my iPhone, the song on the Spotify app appears to be at the beginning if I refer to the timing showed on the app. When I click to rewind the song, it starts again the song and this time there’s no problem. I saw also a problem when watching a movie and putting the audio on beam/2 ones and the One on the kitchen (which is very close, about 6/7 meters), the audio briefly disconnect for a second each minute. Any help on these issues?  Thanks

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Corry P
1 year ago
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Keir HamiltonContributor I
asked in Controllers and Music services

App Password Details

When i enter the password on the Sonos website it allows me access to my account however when i use the same log in details and password on the App it says i have entered the wrong details. Can you please help?

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jgatie
1 year ago
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FattireContributor I
posted in Controllers and Music services

Help

At work my boss has his own Spotify account on his iphone.I have my own Spotify account with an android phone. We each added our Spotify accounts to Sonos app with different names.But my account will not display. It defaults to his account. We have my name checked on the Sonos app. How do we get both accounts to work on the Sonos app?

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controlav
1 year ago
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cfcheah5Contributor I
asked in Controllers and Music services

Unable add Spotify into my Sonos apps

I have tried out both iOS phone and PC to add on Spotify playing on SONOS app. Its not work and unable to find the services as community provide the way how to add on.Tried restart both spotify and SONOS apps, it does not help and solve the issue. Please help and advise on this issue how to resolve it.Appreciate all members and kind advice.

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C
1 year ago
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Guillaume4077Contributor II
asked in Controllers and Music services

intégration qobuz

Bonjour,serait-il possible d’avoir une meilleure intégration et interface avec le service Qobuz svp?il serait agréable d’avoir une interface se rapprochant de celle de l’application native Qobuz comme vous l’avez fait avec Spotify, Deezer ou Apple Music. De plus, il serait intéressant également d’avoir les infos de qualité audio des musiques jouées sur Qobuz (exemple CD, Hi res 24bits/48Hz…) comme sur Amazon Music avec le logo HD ou Ultra HD. Merci d’avance Moderator edit:Google Translate-Good morning,would it be possible to have a better integration and interface with the Qobuz service please?it would be nice to have an interface similar to that of the native Qobuz application as you did with Spotify, Deezer or Apple Music.In addition, it would also be interesting to have information on the audio quality of the music played on Qobuz (example CD, Hi res 24bits/48Hz, etc.) as on Amazon Music with the HD or Ultra HD logo.Thanks in advance

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Corry P
1 year ago
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Juan17Mena17Contributor I
asked in Controllers and Music services

Can I use more than 3 different songs in 3 different sounds?

With spotify I can't put more than 2 different songs in 2 different sonos, with sonos radio if possible, with sportify is it possible somehow? Is there any music service that allows you to put more than 3 different songs in 3 different sounds?thank you.

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melvimbe
1 year ago
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Luckydog22Contributor I
asked in Controllers and Music services

Simplify music library, playlist, My Cloud, Apple Carplay

All I have ever wanted to do was get our 3000 uploaded and downloaded songs out of ITunes and in a format where my wife could simply create a playlist and play it on one app. I bought Sonos to do that. Sonos has some great qualities but it is only a controller. I bought My Cloud by Western Digital which got my music out of iTunes but, lacks some things to make smooth transition. I bought Sonos Roam for on vacation playing and couldn’t access Sonos playlist. We bought a new car with Apple Car Play, can’t access playlist because Sonos doesn’t interact with it. She really hasn’t made the switch to just streaming she wants to be able to use our existing library plus add a few downloads here and there. Anybody else having these issues or found solutions?

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Corry P
1 year ago
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Dan in Fall RiverContributor I
asked in Controllers and Music services

Tune In Broken Today?

I can't stream any radio today.   Stupid Tune In keeps playing its intro and interrupting the stream.  Anyone else getting this?Was so much better before Tune In.

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Corry P
1 year ago
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Maddox H TomasContributor I
asked in Controllers and Music services

Error Message

Hi all. When I try to click on a recently played playlist from Spotify via the Sonos app, I get the following error message: Your request can’t be processed at this time. If the problem persists, please check our Service Status page. I have checked the page and there’s no issue there, so it must be at my end. Any ideas? Thanks in advance.

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UKMedia
1 year ago
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gottclayContributor I
asked in Controllers and Music services

How do you enter SD card directory name from Android tablet as a shared music folder in music library?

Music search no longer includes music from the SD card in my tablet.  I see the music when I select “On this mobile device” in music browse.  It used to be included in search results, but apparently not since last upgrade.  I am trying to enter the directory location in the music library setup, but I don’t know the format and the app does not browse file locations.

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106rallye
1 year ago
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