Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 4,241 Topics
  • 27,790 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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4241 Topics

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ninjabobChromatic Producer I
asked in Controllers and Music services

Station Logos

Mytuner radio station logos not showing in S2 app whereas BBC Sounds show up without problem?

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controlav
2 months ago
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thomas69Contributor I
posted in Controllers and Music services

sonos symphonisk

comment fait on pour faire sortir le son d un ordi portable ou d un tel , netflix par exemple sur une sonos symphonisk?je n arrive a faire sortir que le son de spotify de mon tel

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Ken_Griffiths
3 months ago
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Carlos_GingerContributor I
asked in Controllers and Music services

streaming across rooms doesnt work

 have a Play 1 in my bathroom, a playbar + amp in my living room, and a pair of One’s in my kitchen.  If I start music via Alexa on the one’s in my kitchen and then go to the app to play that music on the other speakers the song will start over from the beginning and there’s no sound on the playbar. If I go through the app to start music and pair the rooms it works fine. I’ve also noticed recently if they are all grouped and playing and I ask Alexa to adjust the volume it only changes the volume in the kitchen. This all started a few months ago and I’ve struck out with Sonos support. Thought someone on here might have some useful advice. Sonos app is 15.10 Sonos OS S2.

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N
5 months ago
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Jeff W BContributor I
asked in Controllers and Music services

Sonos app doesn't sync with youtube music

Only about half of my youtube music playlist is on my sonos app - it will not sync anymore.  I tried disconnecting and reconnecting the router, etc.

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Jamie A
2 months ago
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DecdadTrending Lyricist I
posted in Controllers and Music services

calm music service down?

Same issue as 4 months ago. Error:unable to browse musicsonos app on iOS updated to 14.16 recently and problem started. Anyone else?desktop app same issue and error. 

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D
1 year ago
controlav
controlavMaestro
posted in Controllers and Music services

Spotify is down for many

Its intermittent, but sometimes the SMAPI endpoint returns “the spotify service is unavailable”. Sonos status page doesn’t know this.

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Corry P
9 months ago
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nova22Contributor I
asked in Controllers and Music services

Loss Of System Control

During normal operation I loose control of volume and pause. this is my setup  beam plus’s 2 Sonos one —- airplay to select speakers…. Spotify for musicwhen my system locks up there is no way to shut it down with the iPad controls , Spotify Controls , or Sonos App. After a few minutes it usually clears if not I have to unplug speakers.  any suggestions to resolve this ? 

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N
11 months ago
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ReyPetContributor I
asked in Controllers and Music services

MacOS 13.2.1 and External SSD

I am using an intel iMac with MacOS Ventura 13.2.1. I installed the Sonos S2 app and my library is on an external SSD. The Apple Music app accesses music from the drive fine. When I try to set the drive as source for Sonos is says some settings need to change and directs me to open settings. When I put in the password it says it is not correct. I know the password is correct and I can go into settings and change things with it. I have been on calls with Apple and Sonos and no-one has been able to help. They had me change some permissions and sharing settings to no avail.  Has anyone had this problem and found a work around or solution?

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Corry P
3 months ago
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Tom JContributor I
posted in Controllers and Music services

Incomplete display of the Amazon Music - My Library Subdirectory

Return of a similar issue reported and address back in the summer (2023). When searching the “My Music” subdirectory in the Amazon Music Service menu, the display of the artists and albums in the My Music library subdirectory is incomplete. The good news is that the music is there & can be accessed by searching. The problem appears to be solely that you can not look up all of the artists and albums in the subdirectory if you trying to make a selection of music to listen to.I called this into Sonos support 7-10 days ago. No change as of today (12/5). I appreciate that Sonos may need to engage with Amazon to resolve. Are other users experiencing this again? Please post if you are so we can help move the issue forward to resolution. Thanks all.

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Jamie A
5 months ago
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tincadaContributor I
posted in Controllers and Music services

SW update with Mac Ventura

Is Sonos ever going to get their Boost to work with Mac’s Ventura?  If not just say so and too bad deal with it!  This has been going for like year now.  Is this Sonos just trying to get me to buy newer HW like HP did? 

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T
5 months ago
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Smitty_DadContributor I
asked in Controllers and Music services

Streamed music pauses and skips

We recently moved but took our existing wireless network with us - no changes to wireless configuration. Since move Sonos music pauses frequently for 5-10 seconds and sometimes skips.  It happens from multiple iPhones. Ping testing is normal for latency with minimal timeouts.  Wireless speed is over 1400 Mbps to the gateway.  No other signs of interference or latency.System is one playbar with sub grouped, and two Play:3 units.  Pause happens on all of them regardless of playing mode.  Any thoughts out there?  

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Airgetlam
5 months ago
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NitecardContributor I
asked in Controllers and Music services

Iphone won't setup

HiI’ve successfully setup the Sonos App (latest) to my iPad, but when trying to setup on my iPhone and am consistently told to make sure that the phone is connected to the network, which it is. I’ve rebooted everything with no luck. Any suggestions? Thanks in advance. 

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N
7 months ago
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roccosifrediContributor I
asked in Controllers and Music services

sonos connect + era 100. cant use them together

Is there a way to bypass using two different apps.  i have a sonos connect and a era 100

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DomB
3 months ago
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WdrazekContributor II
posted in Controllers and Music services

Qobuz skips through songs

I’ve been on Sonos for about 5-6 years, mostly using Spotify. Six months ago I started Qobuz and recently every song I play is fine for up to 30 seconds then it skips to the next track. On every track I play.I’ve rebooted the router, unplugged my Sonos 5, and temporarily removed my Sonos Move. Nothing has worked. Can someone please help me?

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Airgetlam
1 year ago
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NP90Contributor I
asked in Controllers and Music services

macOS controller in update loop (16.1)

Having an issue with the macOS Controller on my M1 MacBook Pro since the 16.1.1 install a few weeks back.Whenever I load the controller it says ‘We need to get Sonos running on the latest software. Choose Check for Updated to get started.’I press Check and it comes up with ‘No update required. Your Sonos system is up-to-date.’I have deleted the app and reinstalled. I then deep-deleted the app (from ~Library etc) and reinstalled. Same issue.The app and updater has permissions to update under Security > Privacy etc.If I press ‘Continue using the SONOS app’ it then goes to searching and then puts me in a similar loop which is‘Some of your products aren’t registered to your Sonos account. Let’s register them now so you can use them’.I log-in and it goes back to ‘No update required.Can anyone suggest what to do now? I’ve tried ‘Reset App’ etc too.thanks

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Airgetlam
22 days ago
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GFJContributor I
asked in Controllers and Music services

System problems

my app was connected to my system and everything is working just fine. Now I cannot connect. I have tried rebooting and starting everything over again but nothing seems to work. Sonos support is closed. Can anybody help

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Corry P
4 months ago
jbelvedere50
jbelvedere50Contributor I
posted in Controllers and Music services

Solution to the Sonos App Issues

I’ve found the solution to the years long issues with the Sonos app.  It’s apparent the Sonos executives don’t care to invest our $$$ poured into the hardware over the years as they’ve never done anything to resolve the millions of negative comments over the years, for both iOS and Android  (like myself) user.The fix is… DITCH THE SONOS BRAND AND MOVE ON.  I’ve just ordered new Denon components to compliment my Denon turntable.  I’ll be selling or passing these products on after 5 years of frustration.If I could sue the company and get every cent I spent on these things, I would… Anyone care to initiate a Class Action suit ?? 

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J
4 hours ago
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Househed26Contributor I
asked in Controllers and Music services

Mix Cloud

Why isn’t Mix Cloud working???

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Ken_Griffiths
1 year ago
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lornawallaceContributor I
asked in Controllers and Music services

Audible books search function still not available

Why has the books search been removed from the sonos search function? I used to be able to search my audible audio books using this function but it was removed some time ago due to a sonos upgrade and I am unable to return to the previous (‘classic’) search function. I was advised months ago by a Sonos tech person that this issue was being escalated but still nothing has happened!

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Corry P
8 months ago
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GomapueyContributor I
asked in Controllers and Music services

AirPlay Code on screen suggestion

Hi i have Sonos 100, Sonos 300 and Sonos amp all connected to the same network (WiFi) but i cannot stream music thru AirPlay as it asks a the “AirPlay Code” - Enter the on-screen code for “name of the speaker”.My question is what on-screen? I’m streaming from my phone. I’ve reviewed other posts and says to uncheck the require password from AirPlay settings, but from which settings?

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controlav
19 days ago
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EasyContributor I
asked in Controllers and Music services

problems with new app update

Slow connecting to my system with the updated app on may 8. It can take 4-5 minutes to connect.

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E
1 day ago
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MeeshkaContributor I
asked in Controllers and Music services

plante Radio

Hi absolut radio have said they are no longer broadcasting in the normal way. If o want to listen to them I have to load planet radio via sonos. I have tried for two days to do this but keep getting an error message what do I need to do please? 

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Airgetlam
2 years ago
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corky123Trending Lyricist I
asked in Controllers and Music services

Amazon Music Albums and Playlists recommended for me is all indian music.

For some reason just recently using the Amazon music service within the Sonos app my Amazon Music Albums and Playlists recommended for me are all indian music, which I have never listened to before ever. any ideas what’s happened please.

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Airgetlam
3 years ago
Sizzlalova
SizzlalovaContributor I
asked in Controllers and Music services

Pandora- where are all my channels?

Hello people,  I just realized that my Pandora (opened on Sonos app) only shows and plays 4 of my 80 channels.  When I try to turn on Sonos from Pandora app I get an error message saying system unavailable.  It works fine from Sonos controller but with only 4 channels showing .  I have removed and reinstalled the app and it still just shows (same) 4 channels.  Has anyone run into this issue or have a fix?  

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Sizzlalova
2 years ago
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Tman47Contributor I
posted in Controllers and Music services

Cannot connect to music files stored on new laptop

Get this message: unable to connect to //DESKTOP_PAPK80R/Music

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ratty
3 years ago
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