Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 6,556 Topics
  • 47,592 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
solved this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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6556 Topics

I
Ianssystem2020Contributor I
asked in Controllers and Music services

Radio station tuning

Hi I am a resident in the UK. I normally listen to Greatest Hits Radio but in the last 2 days whenever I’ve picked GHR to listen too the Sonos has played Gold and vice versa? Is this a radio station issue or a system fault?

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I
10 months ago
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GogolhelveteContributor I
posted in Controllers and Music services

radioplayer - new Sonos App

the link to the services Radioplayer, seems to be the wrong one.

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Ken_Griffiths
2 months ago
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new sebContributor I
asked in Controllers and Music services

Tune In - radio title not available

when I connect to a radio station via Tunein (FIP in France) on Sonos, It only shows the station name and not the title playing. The same radio on the web shows all titles in direct https://www.radiofrance.fr/fip 

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buzz
1 year ago
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Tim_167Contributor I
posted in Controllers and Music services

Sirius XM Radio and other "stations" need a persistent play feature

I am having trouble at a client location where Sirius XM radio stops playing without any warning.  This can happen if a device updates and can happen for unknown reasons.What I would like is a way to set a SONOS zone to a station and have it play continuously, forever, as long as it is able.  That means, if a source is interrupted or stopped for any reason, it would resume playing on its own.  It would repeatedly try to re-connect to the stream.  Since the looping playlist button is grayed out during station play, perhaps replace it with a persistent play button to effectively do the same thing and play forever.I have seen a lot of complaints about Sirius XM radio and even Spotify on these forums, and this is a simple feature SONOS could add to their devices that would band-aid this problem for everyone - if people have some reason why their stream is interrupted, it would auto-resume, perhaps with a 1 minute retry interval.Does SONOS read these forums and use them to build new feature

1
jgatie
9 months ago
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erichieContributor I
asked in Controllers and Music services

big problems upgrading system from s1 to s2

I held off moving from the S1 (old) app for as long as I could. I had a Connect, Bridge, Play 3, and 3x Play1s. I got an AMP to replace the Connect+Bridge and understood from my research on Sonos.com that the 2013 Play3 and 2017 Play1s would come across to the new (S2) Sonos app fine. Got the AMP, upgraded the app from S1 to S2, got the AMP connected. Then the trouble started. The Play1s and the Play3s would NOT move over to the new app. I’ve literally spent 6 hours doing the connect / upgrade cycle for the Play1s. The Play3 (for better or worse) fails faster - it won’t play the connect sounds, the app won’t recognize button pushes, so I can’t even get to the upgrade part of the cycle. Sonos chat has been not helpful, despite a chat of 2 hours. They told me to call Support. I called - 60+minute wait time.Sonos chat could not even have Sonos call me - said their systems aren’t connected. I am insanely frustrated at this point - anyone have any ideas of how I can get these older speakers

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I
7 days ago
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Jacob LadefogedContributor I
asked in Controllers and Music services

Old app fails every time I use New app

Hi allI have some components only compatible with the old app and some only compatible with the New app. Everytime I have used the New app, the old app stops working and will only allow me to open the New app.Anyone Else with this issue and what is the potential Fix?  Components on old app, connect amp gen 1 and connectComponents on New app, sub mini and beam gen 2

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Sotiris C.
2 months ago
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Jora75Contributor I
asked in Controllers and Music services

my Sonos app does not start and is slow.

HiMy Sonos system/app isn't working properly. Previous version and latest has the same problem. Dont find a system, doesn't start (freeze) and has a long delay  on volyme and play/pause.Any one who knows what to do? I have a Android xiaomi mi 10 6gb ram. Regards Johan

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J
2 months ago
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Goody1Contributor I
asked in Controllers and Music services

So is the S2 app rollback officially dead?

So is the S2 rollback is officially dead?  It will not let me do anything now without updating?  Any work arounds? Thank you!

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S
3 days ago
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YosemiteDaveContributor I
asked in Controllers and Music services

How do i listen to music that is on my hard drive?  

I have files WAV files on my hard drive that is on my desktop computer or phone and I want to listen through my Sonos system.  Is that possible?  I also get emails with music that I can stream on my computer and would like to be able to listen through our Sonos system.  I work in the music business and am sent music that is not commercially available.

3
buzz
1 year ago
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voxovContributor I
asked in Controllers and Music services

How to configure ZoneAlarm for SONOS

Hello,My problem: SONOS cannot access my music library, unless I switch off ZoneAlarmWhat I have:3 SONOS One SONOS controller version 15.7 installed on my PC My music library on a hard disk on my PC The folder of my music library is shared for SONOS ZoneAlarm Firewall, version 15.8.200.19118Any idea on how to configure ZoneAlarm in order to solve my problem will be welcome. Thanks.  

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Corry P
10 months ago
controlav
controlavMaestro
asked in Controllers and Music services

Apple Music Lossless: example track please?

Is there an easy way of finding AM lossless tracks in the Sonos app?I want to play one, but for the life if me I can’t find one. Any examples appreciated.

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T
1 month ago
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joshpetchContributor II
asked in Controllers and Music services

Amazon Music in Canada

I haven’t been able to connect my Amazon Music Unlimited to the Sonos AppWon’t let me browse.  I believe its because when I add it on the app, it defaults to the US Amazon (.com) and not Amazon Canada (.ca) which is who I pay for Amazon music Is there a way to fix this so I can browse and play music through the Sonos app?

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J
1 year ago
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Sugar1Contributor I
asked in Controllers and Music services

Sonos Radio on Iphone air buds

Can I play Sonos Radio on my iphone air buds? I do have Sonos speakers at home, but when I go for a run I want to continue the same station.

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4 months ago
W
WeidickTrending Lyricist I
posted in Controllers and Music services

My Sonos stopped working round 1600 saturday december 5. 2020

I have used Sonos for several years on 2 locations on 4 different devices and 2 different accounts with no problems together with the danish YouSee-Music streaming service.Suddenly the music stopped and could  not be started again.Sonos apps claims that there is no connection to YouSee no matter which account i try. Sonos apps claims, that it cant connect to YouSee and verify accounts. Sonos app says, that I should contact YouSee. Other streaming-services works fine.YouSee says, that it is a Sonos-problem. I can log in and out on YouSee and play music on the YouSee app on the 2 iPhones and on my MacBook Pro with the accounts Sonos cant reachI have afterwords updated  the apps on 2 iPhones, 1 iPad and 1 MacBook Pro to Sonos S2 with same result.My conclusion is, that Sonos suddenly from this afternoon won´t communicate with YouSeePlease advice. Best regardsPoul Erik

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106rallye
3 years ago
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KmcContributor I
asked in Controllers and Music services

listening to multiple playlists on Spotify Premium

We have a couple of Sonos devices and one Spotify Premium account with multiple users who all have own play lists. Our issue is on Sonos, whomever is signed in, only their playlists show. I have read the content about adding additional accounts etc and switching between but we have one Spotify account so my question is whether there is a way to switch between playlists on Sonos?I dont want to see my husband’s tunes/podcasts etc and at the moment all I can do is search by artist name for whom I want. Same for other family members. The issue isn’t Spotify as we each have the app, go in, our playlists etc all there. This seems related to the single log-in/user issue of Sonos. Surely there is a workaround here?

3
K
1 year ago
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BenjaminB1820Contributor I
asked in Controllers and Music services

Browse music in Spotify works on iPad controller, but not in iPhone controller. Same app version

HiI have an issue in my Sonos setup - I can browse Spotify music in my iPad app, but I can’t browse Spotify in my iOS app.In the iPhone app, I can start music from Spotify if playlists are favorites or recently played. But I can’t see content of lists and I can’t seach music in my iPhone. Ipad and Iphone devices are connected to same network, same version Sonos app.What is causing this? Please help/Benjamin System factsSonos devices:AMP + 2x One SL in surround setup 2x Play:3 in stereo pair 4x One NetworkMesh network (2.4 GHz and 5GHz with same SSID - TP Link Deco setup) All Sonos devices connected to the 2.4GHz network Both controllers (iPad and iPhone connected to 5GHz)Controllers/app versionsiPad (iPad OS 16.4.1) - Sonos app version 15.3 (Build 72240060) iPhone (iOS 16.4.1) - Sonos app version 15.3 (Build 72240060)

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controlav
1 year ago
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Miguel1959Contributor II
posted in Controllers and Music services

Problems with XML files?

I have a Sonos Move, One SL, and Port and a Brennan B2 music server with my CD collection that has been working perfectly for almost a year. However, three days ago I noticed that some songs can not be found by my Sonos in the Brennan server. The most puzzling thing is that the “trouble” songs play in my One SL when it is the only speaker but not if I make the Move or Port the sole output. I notice that the problem songs have characters like ñ, accents, and/or question/exclamation marks in their titles. I reset all my Sonos components and that by itself does not fix the problem. The problem goes away only when I remove the offending characters from the name of the songs in the Brennan B2 music server. I have not made any changes in my system to have caused this problem. Has there been lately an autonomous update in the firmware of my Sonos components? How can I fix it? I would prefer not having to go through my full library in my server removing offending characters that were not a pro

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M
3 years ago
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eagletouchContributor I
asked in Controllers and Music services

sirius channel stopped working

Sirius channel stopped working. Deleted it. Went back to add it and it won't add to the channels list.

3
M
8 months ago
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Adam_3Contributor II
asked in Controllers and Music services

Amazon Prime Music / albums / playing music

I used to be able to search amazon prime from desktop or android app and select individual songs to play from an album or add the whole album to the queue.   I can still search and find the albums, but attempting to play a song results in the playing of the whole album, or completely different music all together.   It is almost like searching pandora for a specific song and getting similar songs in that genre.What changed?

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Mr. T
1 year ago
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fireman1000Contributor I
asked in Controllers and Music services

I Can't Add My Apple Music Account to my New Sonos Five.

I’ve added several other services such as pandora, iheartradio, amazon music but I cannot add my apple music account.  Any suggestions???  I have an iphone 10XS Max.

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Simon B
3 years ago
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SummoContributor I
asked in Controllers and Music services

Sonos Mac controller

I have recently updated my system to run on Sonos 2 controller and have the apps for phone and iPad but I cannot find the latest controller for the Mac in the App Store. can anyone help or point me in the right direction 

3
el rubio
1 year ago
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cazztuckerContributor I
posted in Controllers and Music services

BBC sounds - no sound

I've had no problems at all with bbc sounds for 2 years. I had to update my sonos move it in the week and when I say Alexa play BBC radio 2 it says ‘playing bbc radio 2’ but no sound then plays. I've done the whole settings thing on both the alexa app disabling the skill and waiting and i’ve removed bbc sounds from the sonos app. nothing works.  

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D
1 year ago
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KMOBrien9562Contributor I
asked in Controllers and Music services

Sonos Gold app interfacing with SiriusXM - audio drops

S2 app drops Sirius XM on a regular basis. Encoding issue is the common on-screen notification.

1
Airgetlam
3 years ago
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StephPContributor I
asked in Controllers and Music services

Sonos not connecting to a radio station

When connecting to a radio station, the TuneIn jingle and an ad play over and over again. Other stations are working. This station WAS working just two days ago. What gives ?

2
Airgetlam
1 year ago
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MJV17Contributor I
asked in Controllers and Music services

Sonos Music Search

Search function is not working properly. If I search for an Artist and click on an album I used to then see a list of all tracks and could then create a playlist or just play songs easily. Now it is no longer letting me see tracks within artists or albums. I assume I have missed something I need to do or some additional update as this is dreadful. I use Amazon Music as streaming service. Thanks 

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Sotiris C.
1 year ago
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