Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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  • 27,874 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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4249 Topics

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coriemartinezContributor I
asked in Controllers and Music services

forcing reboot of app

How do you force the app to reboot. Did standard reboot does nothing. Can not connect to any of my speakers

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AjTrek1
5 days ago
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Pabs58Contributor I
asked in Controllers and Music services

Spotify playlist I created can't be played on Sonos " grey" highlighted "

For some reason suddenly some of my Spotify playlists I created are highlighted grey and cannot be played on Sonos ?The playlists are OK on the Spotify app and they play  fine !Any thoughts ? Thanks 

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Corry P
22 days ago
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Reeves HouseContributor I
posted in Controllers and Music services

I used to be able stream my playlist from my phone

I use to be able to stream the playlist on my phone through my house system (Amp) and the Sonos app.  Not sure if an update eliminated it or not, but I can not stream the playlist that are on my phone anymore.  Is it just me and I need to do something different / new or has that been eliminated?

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controlav
25 days ago
webmink
webminkCollaborator II
asked in Controllers and Music services

New app - Line-in often missing

I have both a Play 5 and Port on my system, but I keep finding in the new app that the Line-in option has vanished from “Your Sources”. Has anyone found a way to get it back without force-quitting the app and restarting? Even that only works 1 in 3 times.

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webmink
3 days ago
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AdamTrending Lyricist I
asked in Controllers and Music services

New app won't play some albums in local library

Another bug in the new app affecting local libraries.  When trying to play any album from the local library with a : % or / in the album title, the play button just spins and nothing happens.  Playing them from the new web controller works, as does the 16.1 app, so definitely an issue with the new app. 

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dave77
2 days ago
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NP90Contributor I
asked in Controllers and Music services

macOS controller in update loop (16.1)

Having an issue with the macOS Controller on my M1 MacBook Pro since the 16.1.1 install a few weeks back.Whenever I load the controller it says ‘We need to get Sonos running on the latest software. Choose Check for Updated to get started.’I press Check and it comes up with ‘No update required. Your Sonos system is up-to-date.’I have deleted the app and reinstalled. I then deep-deleted the app (from ~Library etc) and reinstalled. Same issue.The app and updater has permissions to update under Security > Privacy etc.If I press ‘Continue using the SONOS app’ it then goes to searching and then puts me in a similar loop which is‘Some of your products aren’t registered to your Sonos account. Let’s register them now so you can use them’.I log-in and it goes back to ‘No update required.Can anyone suggest what to do now? I’ve tried ‘Reset App’ etc too.thanks

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Airgetlam
22 days ago
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Lars68Contributor I
asked in Controllers and Music services

sonos app

I cant log on to the appthe app says “ something went wrong, try again”but nothing helps

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AjTrek1
1 month ago
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TatsuhikoContributor I
asked in Controllers and Music services

Memory Stick NAS

I am using a 60 GB SanDisk Cruzer Glide stick containing 40 GB of music in my router as a NAS.  Sonos gives the error “unable to play (song name), unable to connect to RT-AX92U (my router)” when play or shuffle is clicked.  This eliminates a random half of my saved songs. If I use finder to locate a song, I can play anything. If I choose only one song at a time, all can be played.  This appears to be a problem with the building of the “all songs” queue.

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Stanley_4
5 months ago
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BwhitakerContributor I
posted in Controllers and Music services

Issues with Amazon Music

Hello Amazon music suddenly stopped working on my Sonos Arc.  I get the attached error message.  I am definitely not using Amazon Music on any other devices.  Any one else ever have this issue?     

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G
3 years ago
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kippgcContributor I
asked in Controllers and Music services

System gets stuck at the end of songs

I’m not sure if this is Bandcamp-specific or if it’s just a coincidence that it happens while I’m playing albums from Bandcamp. With some frequency, I will reach the end of a song and then...silence. If I try the controls, the app tells me it can’t connect to the system. I look for speakers and suddenly it doesn’t recognize any, or it will see one or two of them (never in the room I’m actually using). I haven’t noticed it happening when I’ve played things through Apple Music or Amazon Music, but that may just be coincidental. It’s frustrating to have all the speakers disappear when my wifi is still connected! (My router is set to do auto updates, so the firmware is up to date.) Any ideas what’s going on?

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Airgetlam
1 year ago
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UlfTContributor I
asked in Controllers and Music services

Trouble streaming

Lately, it has happened at certain times of the day when streaming radio on Sonos (TuneIN), I lose the connection. Sometimes I hear signals from another devices in the group. It's almost like it's a bad internet line, but I have fiber with 1GB both ways, so capacity shouldn't be an issue here. Have tried changing to different channels in the app without this helping the problem. I have tried to change radiochannels and to stream from Aplle music, with the same problems. Any ideas what the problem is?

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Airgetlam
6 months ago
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FixArtistSearchNowContributor I
asked in Controllers and Music services

Sirius On Demand No Longer Available?

I have several Sirius On Demand categories favorited on Sonos. They no longer have episodes available. And when I browse through the Sonos app, On Demand is no longer an option. Is anyone else experiencing this?

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NPRFAN
2 months ago
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whostorm05Contributor I
asked in Controllers and Music services

Apple Music will not properly authorize on Android device

Is there still a known issue with the Android Sonos app where you get in a constant “reauthorize” loop with Apple Music?  I’ve tried everything I can think of to try but each time I go to Apple Music in the Sonos app it says I have to reauthorize. I then follow all the steps, successfully reauthorize, but then it once again tells me it needs to reauthorize. I do not have any iOS devices so I can’t use that as a workaround.

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W
1 year ago
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Lolo44Contributor I
asked in Controllers and Music services

liste de lecture

Hello, I changed music providers. How do I play my playlists that I created with my old music provider ?Thanks in advance for your help  

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controlav
1 year ago
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Tangman444Contributor I
asked in Controllers and Music services

Songs stop playing at end of songs

I submitted diagnostics, 93086920Same issue as I’ve seen reported several times in other posts (with no definitive answer) - Songs stop playing at end of songs. Continues playing on my Play 1, stops playing on the Connect. Pretty consistent today, goes silent for the last 10-15 seconds (same as reported by numerous other users).I’m playing from the hard drive on my laptop. I have over 38000 songs in the shuffle playlist (which it won’t let me save, I believe I read several years ago that Sonos tries to save the playlist in memory, and there’s not enough memory in the first generation speakers). Therefore, any time the system glitches, it dumps the playlist and I have to reshuffle again (which results in hearing the same songs again sooner than I would like). 

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Airgetlam
4 months ago
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SteeltideContributor I
posted in Controllers and Music services

Sonos app

I have the Sonos S2 app on both my iPhone and iPad and fully updated and same login. My phone will only show 1 SL1(set up as bedroom) while my iPad shows all 5 of my speakers (living room surround arc,sub, x2 SL1).  deleted app on phone and reloaded and logged in and no change. Crazy thing is I loaded all hardware using my phone and got the iPad later and loaded the S2 app on there and it seemingly “transferred” all info over but the phone lost the surround sound.   anyone else have that with the same acct on 2 different Apple devices?

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controlav
6 months ago
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RogContributor III
posted in Controllers and Music services

Moving or deleting multiple songs in playlist

Please, how can I move or delete multiple songs in a current playlist (like we could on a PC)thanksRog

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controlav
1 month ago
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MjroseContributor I
asked in Controllers and Music services

sonos unit isnt recognized im using an iphone 11

I live in a studio apartment my Sonos speaker is in the bathroom. My router is in the living room on the other side of the bathroom. There’s a closet between the bathroom and the router I can’t seem to get the system to recognize the speaker it keeps telling me to unplug and replug in the router. It still doesnt recognize the sonos speaker. Any ideas how to fix this?

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buzz
1 year ago
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KnotmyfaultContributor I
asked in Controllers and Music services

app

If my wife uploads the app as well, does she need to create a new account or does she use my login and password?

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106rallye
11 months ago
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Wfdeac23Contributor I
posted in Controllers and Music services

Niagara support?

I use Niagara launcher but the media widget controls do not work.  Does Sonos support proper media controls?  Every other media widget works fine.  This is from the Niagara support docs...  ask them if they can support transport controls & implement proper media sessions (e.g., you can share this Medium article).

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buzz
1 year ago
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montalexanderContributor I
posted in Controllers and Music services

one sl constannttly shuts off...renaming speakers...WiFi questtion

My system is Playbar and One SL connected to Smart TV with DirecTV via ATT wifi Not long after connecting the OneSL I noticed it would drop out - quit producing sound - with some inactivity, for example, pausing the TV broadcast for a bit.  It will come back on when I go to the app but it won’t stay on constantly - very annoying I tried renaming the speakers. Of course they show up in the app as “Playbar” and “OneSL,” as they should, but I thought renaming them might help this issue. Probably should have left them alone.  How can I change them back? Last, I spoke with a SONOS rep some time ago (Ticket # xxxxxxxx) after I added/split my WiFi network between 5 gig and 2.4 gig. He suggested putting the Sonos system on the 2.4gig network in my ATT Smart Home app, which I thought I did.  Now it appears the Playbar is on the 5gig and the OneSL is on the 2.4gig.  Really not sure at this point.  The speakers work ok, except for issue #1, but I would like tto have them both on the same network.

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G
11 months ago
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fkkm1999Contributor I
posted in Controllers and Music services

Will Sonos ever have full Google Home / Google Cast support? And will this also be for existing devices such as one and five?

To make use of smart home functionality and compatibility Google Cast support would be great. Does Sonos have plans to add support for Google Cast?

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Airgetlam
10 months ago
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KeithSloanContributor I
asked in Controllers and Music services

Install speakers after sonos app needed reloading

I was happily using Spotify to Airplay to my speakers and then I wanted to use YouTube, which would have been fine except that I was not trying the correct way, thought I might need to use the Sonos App and found that it had been paged out on my ios system and as a result lost all my options setting etc. Also when I want to add my speakers back it goes though and then asks me for password, where do I find the password?

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Corry P
2 months ago
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FL_GirlContributor I
posted in Controllers and Music services

Sonos / Sirius XM still not working - any updates on this? Other apps are working

Pandora is working but Sirius is still not working.

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Airgetlam
2 years ago
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doctorkw59Contributor I
asked in Controllers and Music services

Music library not adding music

I can add my music library, which is on an external USB drive without a problem. However, none of the contents of this library is imported to the Sonos S1 app--no selections are visible at all. I’ve tried removing and re-adding the library three times, turning file sharing on and off, choosing “update music library now,” giving Sonos S1 full disk access, all to no avail. How do I get the tracks to load and index into the app? Using a MacStudio running Monterey.

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Jamie A
1 year ago
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