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adding a family member with their email


My husband is having issues logging into Sonos with his username  and password. The account was originally set up under my email.

Best answer by Corry P

Hi @ctc4924 

Welcome to the Sonos Community!

The advice you are referring to was AI-generated and has now been removed as it was inaccurate. As @Airgetlam mentions, there can only be one Sonos account for a system - your husband needs to log in with your Sonos account to have full control of the system (he can log in with a different account, but will not be permitted to configure the system in any way - only control playback).

I hope this helps.

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3 replies

Airgetlam
  • 42735 replies
  • July 5, 2024

There is only one ‘Sonos account’, your husband doesn’t need a different one.

You may be trying to set up multiple music services, if so, you may want to refer to the multiple accounts per service FAQ.


  • Author
  • Contributor I
  • 1 reply
  • July 5, 2024

I went into 'Account' and the only options I have are:Messages, Message Preferences, Content Services, Account Details, and App Preferences. There is no 'Add Family Member'


Corry P
Forum|alt.badge.img+18
  • Sonos Staff
  • 8585 replies
  • Answer
  • July 5, 2024

Hi @ctc4924 

Welcome to the Sonos Community!

The advice you are referring to was AI-generated and has now been removed as it was inaccurate. As @Airgetlam mentions, there can only be one Sonos account for a system - your husband needs to log in with your Sonos account to have full control of the system (he can log in with a different account, but will not be permitted to configure the system in any way - only control playback).

I hope this helps.


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