Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 4,261 Topics
  • 28,040 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
  • 0
  • 1
G
GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
  • 0
  • 16
Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
  • 0
  • 7

4261 Topics

C
coriemartinezContributor I
asked in Controllers and Music services

forcing reboot of app

How do you force the app to reboot. Did standard reboot does nothing. Can not connect to any of my speakers

4
AjTrek1
6 days ago
A
alanrcousinsContributor I
asked in Controllers and Music services

radio station Funk & Co

Hi all. Up until recently I was able to listen to a French/Canadian radio station called Funk & Co. I could do this via the Tunein music service.However this is no longer possible. I believe it maybe because the TuneIn service has now completely updated and the station has disappeared from TuneIn.On my mobile I can still stream via OnLineRadioBox.The radio station have told me directly that they are availale to stream from here:  https://cast1.torontocast.com:1440/streamCan anyone tell me if it is possible to get access on my Sonos system to the radio station in any way.Many thanks, Alan ( in the UK)

1
Airgetlam
8 months ago
C
ChrisJCContributor I
asked in Controllers and Music services

New App - Loss of Services / Loss of Playlists

Discovered the new app had installed this evening, so far I seem unable to:-Connect to Amazon MusicPlaylists have dissapeared from the user interfaceIt does not seem possible to add songs to existing playlists (the options have disappeared)The app hangs and dosen’t load from time to time and needs a re-startIt seems that this is a bit of a car crash tbh, and I wonder if there is an urgent fix coming or the ability to roll back to a previous version?

1
M
11 hours ago
B
bvh1958Avid Contributor I
asked in Controllers and Music services

Pandora Podcast

I do not see a way to play Pandora Podcast on my Sonos 1 APP. it there a way to play Pandora podcast ? I’m having issues with the new “TuneIn” on Sonos1  Thanks

2
B
6 months ago
A
AnneKContributor I
asked in Controllers and Music services

Sonos setup goes back to start after successful Connection

I have two sonos systems. One S2 and one S1. The S2 has some boxes and the S1 only has an old Sonos connect which is connected to a turntable and an old play 3. This worked fine, but during the holidays the Connect disconnected from the S1 System and I can’t reconnect it.Here are the steps I am taking:Reset the S1 app Go to the start screen where I can decided between new system or connect to an existing one. I choose new system.(Connect to existing system only finds the S2) Unpower the Connect Plug it in again and old Mute until the LED flashes green check that the ethernet port at the back is blinking green Log in in the app and say that I want to connect a boost(I also tried it with product but it is just more steps and I end up with the same problem) I press the two buttons on the Connect The S1 App finds the Connect I say I want to connect with the Connect Wait about 5 seconds S1 App says DONE, Connected to your Sonos system … I press done, but get thrown back to the start screen(

1
Ken_Griffiths
3 months ago
C
CJC33Contributor I
asked in Controllers and Music services

Sonos App Apple Music gone

I have an alarm set in the Sonos App to play Apple Music to a pair of Sonos Ones in my Bedroom.  It just played a default alarm this morning rather than music.When I checked the app there was no linked Apple Music in the App, nor was there an option to add any music services.   I deleted the app on my IPhone, reinstalled same result no Apple Music service and not available to add. 

1
C
6 months ago
webmink
webminkCollaborator II
asked in Controllers and Music services

New app - Line-in often missing

I have both a Play 5 and Port on my system, but I keep finding in the new app that the Line-in option has vanished from “Your Sources”. Has anyone found a way to get it back without force-quitting the app and restarting? Even that only works 1 in 3 times.

0
webmink
3 days ago
N
NP90Contributor I
asked in Controllers and Music services

macOS controller in update loop (16.1)

Having an issue with the macOS Controller on my M1 MacBook Pro since the 16.1.1 install a few weeks back.Whenever I load the controller it says ‘We need to get Sonos running on the latest software. Choose Check for Updated to get started.’I press Check and it comes up with ‘No update required. Your Sonos system is up-to-date.’I have deleted the app and reinstalled. I then deep-deleted the app (from ~Library etc) and reinstalled. Same issue.The app and updater has permissions to update under Security > Privacy etc.If I press ‘Continue using the SONOS app’ it then goes to searching and then puts me in a similar loop which is‘Some of your products aren’t registered to your Sonos account. Let’s register them now so you can use them’.I log-in and it goes back to ‘No update required.Can anyone suggest what to do now? I’ve tried ‘Reset App’ etc too.thanks

1
Airgetlam
23 days ago
N
Neon_ChaserContributor I
asked in Controllers and Music services

Maximum number of music service accounts

Hi there,When I try to add a new music service to my system, I get an error that states:”You have reached the maximum number of music service accounts that can be added to your Sonos system. Please remove an existing account before adding a new one.”Does anyone know what this limit is? Has it changed at some point? I couldn’t find any info in the forum or support site that specifically called out the limit or error message.Interestingly, I have deleted a couple of services but I still get this error, so at some point in time I was able to have more music service accounts than I have now (30 accounts over 26 music services, plus one voice service (Sonos)).Thanks. 

3
controlav
8 months ago
U
unsatisfiedcustomerContributor I
asked in Controllers and Music services

Unreliable App and Comments on Google Play

Does anyone read the comments on Google Play about how bad this app is? If these were cheap, as in price, I would have made a Youtube video showing how an un-satisfied customer takes a 10lb sledgehammer to unlistenable Sonos speakers.You guys don’t even reply to any of the comments, why? 

3
Ken_Griffiths
2 months ago
G
gabzdoContributor I
posted in Controllers and Music services

why spotify?

It seems very limiting to me and I would of prefer if Sonos let you know in advance that your primary music source comes from Spotify and not from whatever you like to play from your phone.Spotify to me is very limited and hard to search for songs, always throw more modern versions of the songs not the original and if a musician is not on Spotify you won't find the song you are looking for.Youtube video is much preferred for me as I can find any songs that comes to my mind, plus the autoplay is way better than Spotify and remembers your preferred style of songs, Spotify autoplay is not smart this way and it just keeps throwing horrible songs.So now I have to play music from my computer not from my phone.

3
Ken_Griffiths
7 months ago
B
bamalamContributor I
asked in Controllers and Music services

Cant access music on my NAS

Hi, after some help please.  Been using Sonos for several years, S1.  Not used it for a few weeks and changed my phone, thought nothing of it, until I tried to access the music on my library on the NAS.  Can see all of the titles but on selecting it states “access denied”  Thought it was an issue with the phone, so deleted app and reinstalled, found the library on the NAS, It then updates the library and shows all of the albums etc again, select a track and again, access denied.  Tried on two phones, PC, same result each time.  Any idea what I'm doing wrong please?

1
Stanley_4
4 months ago
Y
yorkeywContributor I
asked in Controllers and Music services

Spotify no longer available

i cant see spotfy  in my sonos app anymore, what to do?

1
106rallye
2 months ago
J
JeremyLowesContributor I
posted in Controllers and Music services

Buffering when streaming Deezer/Amazon/Apple.

I have a fairly extensive system but get buffering when streaming Deezer, Amazon, Apple despite reasonable download speeds of 70/80mbps. Any suggestions would be appreciated, thank you.

4
J
6 months ago
S
sonjeffryContributor I
asked in Controllers and Music services

There is a connection, but the app won't play.

Hey there,As a result of a PowerPoint issue, the electrical supply to the house was shut off. As soon as the power is restored, all three rooms appear to be working. It won't play anything until I play something. Tune In does not have any radio programs. My Tidal streaming account was used to listen to music. Once again, nothing. I need your help! 

1
S
1 year ago
S
SamJones6Avid Contributor I
posted in Controllers and Music services

Android: App no longer presents local music

Well, it sounds like using Sonos from Android is over. Thanks…. not…. Sonos keeps doing things that make me prevent recommending Sonos. Kind of crazy.

2
106rallye
11 months ago
B
Bartvh1969Contributor I
asked in Controllers and Music services

Sonos app doesn't show music folder Samsung A73

Hi all, I have a Samsung A73, and a re-installed Sonos app. The Sonos app doesn't show the Samsung Music folder. I reinstalled the app, gave permission to access Music, but still nothing. Anyone knows the solution? Thanks!Bart

2
B
8 months ago
C
CharlieguzziContributor I
posted in Controllers and Music services

Connection with DS214play

Hi, I’m living partly in Switzerland and Thailand. At both locations I’m using Sonos. In Switzerland stands my DS214play with my music collection on.I would like to connect my DSplay214 with the Sonos system in Thailand. I tried several version of possible paths when adding a new music library but it never worked. The music is under the path “DSplay214/music/Charlie’s Musik”How do I have to write this link correctly to get a connection?Thanks for your help.Charlieguzzi (chaefeli@bluewin.ch)

3
C
1 year ago
J
JonCalContributor I
asked in Controllers and Music services

Mono

I have a pair of Move speakers.  Occasionally I want to move just one of them to another room. That means I’d like to listen in Mono. What’s the easiest way to do that please? Jon

2
J
1 year ago
J
jmkingsbury
asked in Controllers and Music services

Sonos App on Android and Windows doesn't play to devices - error messages

Hi,My Sonos system has fixed IP’s due to speakers missing from some apps (e.g. Spotify/S2)However, when I try and play from the Android S2 App and the Windows Controller app I get error messages saying the following:I have reset my router etc…  

2
Airgetlam
1 year ago
E
EeltjeContributor I
asked in Controllers and Music services

Spotify

I've bought a New Sonos Era100 speaker but can't add Spotify to the music service. Pleas help

2
E
10 months ago
R
robkingiContributor I
asked in Controllers and Music services

Music Library

I added a new album (cd) to my Music Library folder on my computer, but it is not showing up in my Music Library on Sonos.  I have re-booted, etc.  Do I have to remove my Music Library and re-install in Sonos?

2
R
1 year ago
J
jmkramerContributor II
posted in Controllers and Music services

Amazon Music Showing Old Speaker Names from a Different Network but not current network

Problem:  After resetting and moving to a new residence (and wifi network) Amazon Music shows the old speakers names and not the new one’s I recently moved from one residence to another.  I factory reset all the speakers and gave them new names on a new network. I am thinking about starting to use Amazon Music and not Spotify.  This is a showstopper!  Spotify and all my other apps show the new speakers properly at the new house. I just installed Amazon Music on my phone.  I cleared cache and wiped settings for amazon music and the old speaker names still show up.  None of the new names or speakers show that are on my new wifi network.  How does it know the names of the speakers and old house/network that existed previously?  I have both the S1 and S2 app installed.   I am thinking I need to wipe cache and data from both the S1 and S2. 

2
N
1 year ago
R
RCOOPContributor I
asked in Controllers and Music services

Recent iTunes Playlists Missing

My Most recent Itunes Playlists are missing, not just from Sonos, but from seemingly the back end of my Macbook. For Example “Xmas Car 2” created this year. It does not appear in Sonos when I refresh or update the library. However, it also does not appear in “finder” on the laptop. It does appear in the actual Itunes. Along with more playlists more recently created. And the older playlist that do appear in both itunes, sonos and the itunes media folders on the computer. Where are these playlists and how do i get them into Sonos? So the issue is not thattI dont know how to update my playlists. Its that this process is not working. And I cant find the new playlist in my computer in order to add a new location for Sonos to find them in. I hope that makes sense, I realise this is probably a problem with Apple, but there is nothing I can find on their forum about this. FYI my music is not in a  Cloud, it is on my computer.  Cheers, Rich

1
Xander P
3 years ago
R
Russ1309Contributor I
asked in Controllers and Music services

Unable to search by artist in Spotify

I am unable to seach via artist in both classic and new search. I can seach when in songs and albums however. ANy thoughts? 

2
Corry P
8 months ago
Terms & ConditionsCookie settings