Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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  • 28,808 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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4353 Topics

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PbdunnmdContributor I
asked in Controllers and Music services

how do i get my remote to operate elaborate sonos system

Are there service people Do your house in Manhattan and show you how to use an elaborate remote to control rather elaborate Sonos system that exists in the apartment that we just bought. I can’t sdo your house in Manhattan and show you how to use an elaborate remote to control rather elaborate Sonos system that exists in the apartment that we just bought. I can’t seem to find a service person seem to find. A service person does anybody know of such a person who could come over and help us set up the remote new load is about 6 inches long and 3 inches wide and it is black. I hate to sound like such an ignorant person, but I’m totally at a loss about. How do use this remote, I gather you need a certain code from the company to attach it to the system. Any help very much appreciated. 

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Corry P
1 year ago
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Dave314Contributor I
asked in Controllers and Music services

Using MyCloud Service

I can connect to directly to my MyCloud NAS. Does anyone know if the native MyCloud Service that can be added to Sonos is a better option. If it is a better option how do you structure music on the MyCloud so that the service will recognise and order your music - I have added the service and see the Artist, Album, Song, Genre headings but there is no content under any of these despite there being content on the NAS. Thanks in Advance

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Airgetlam
1 year ago
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bal_harmanContributor I
asked in Controllers and Music services

S2 App List Flickering and Jumping to Top

I have been having issues with the S2 app for over a year now.  It’s intermittent.  It happens on both my iPhone and my wife’s - connected to same sonos system. The issue is on speaker list - if I scroll to bottom of rooms then it jumps to top.  The same issue is seen on system information screen - same thing but you can see the data flickering.  It also happens if you search for song and expand Spotify list - it jumps back a screen. I have tried resetting app, reinstalling etc.  it happens more often than not.  Anyone got any ideas?

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Corry P
1 year ago
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Gert_4Prominent Collaborator I
asked in Controllers and Music services

S2 version 15.1.1

 I just updated to version 15.1.1.I now notice, that the entire screen on my iPad goes dark, when I adjust the volume.Is this a new feature or a bug or have I not noticed this before ? 😉   

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Corry P
1 year ago
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OlsongContributor I
asked in Controllers and Music services

Music stops playing Sirius streaming each and every hour, I have to click play again

I am constantly having to click Play to start my streaming music - it is NOT Wi-Fi related at all, there is no break in Wi-Fi - it’s is a Sonos setting that automatically Stops the music playing

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Corry P
1 year ago
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ryjcolemanContributor I
asked in Controllers and Music services

Can't group Sonos Ones on Android app?

I have two Sonos Ones setup in their own rooms, and want to create a third called House so don't have to keep selecting them both when I want to do that, or as I add new speakers in the future. I do not have the option for everywhere, or to hit the plus and create a custom group. Ideas? 

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N
1 year ago
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Nhughes45Contributor I
asked in Controllers and Music services

app issue

I can’t pull up the Sonia app and select from recent things played

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N
1 year ago
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f15soloistAvid Contributor I
posted in Controllers and Music services

Spotify New Releases

When Spotify is my selected source it doesnt list NEW RELEASES. I dont need MOOD, FUN BLUES, INDIE. Anyone else?

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Airgetlam
1 year ago
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Phil-99Contributor I
asked in Controllers and Music services

Can I move a Sonos device into a room with an existing Sonos device, without a hard reset?

I’ve rearranged my house, and would like to move a Sonos Port into a room that already has a Ray and Sub in it. I can rename the room that the Port is in to the same thing as the others (in my case “Living Room”) but I still have two separate rooms with the same name.I assume I can do a hard reset of the Port and then re-add it to the room, but I’m hoping there’s an easier way.Similarly, I have a couple Move devices that I would like to carry into different rooms to provide fuller sound in those rooms for particular events. Would love an easy way to configure the system to indicate that these speakers are now grouped with other permanently placed speakers in a given room.Does such a function exist, and I just can’t figure out how to access it?

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jgatie
1 year ago
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jg23Contributor I
asked in Controllers and Music services

songs in wrong order

Hello, I know this has been asked before, but I don’t see an answer. The songs in an album are being placed in a random order when I say play the album. I haven’t tried other ablums, but the metadata is fine. There is a song order field that contains the song number. The songs show up in the queue in a random order because the order differs each time I play the album. It doesn’t matter if I play the album, add the songs to the queue or copy the songs from the album into the queue. They’re always randomized. This another frustrating “feature” that doesn’t really work and can’t find any solution in the documentation. Thanks.

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jgatie
1 year ago
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Mika17Contributor II
posted in Controllers and Music services

Problème sonos g1 et Amazon

Bonjour, depuis quelques jour je ne peux plus faire glisser mes playlist Amazon dans l’application Sonos. comment cela ce fait ?

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Sotiris C.
1 year ago
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MaliceContributor I
asked in Controllers and Music services

Change sonos connection account

I have a Sonos system that used to be connected with an account. I want to change account and create mine but everytime I try to connect with new account, the old one is referred, registered.... I have uninstalled the application, I have tried several options, nothing is successfullHow can I totally erase the old account?Please help.  

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Ken_Griffiths
1 year ago
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Kwik-E-MartContributor III
asked in Controllers and Music services

Shared folder does not exist after changing router

Hi all, help!I’ve changed my router and now my music library isn’t recognised. I’ve deleted it from and am trying to re add it but it says ‘there is no shared folder’ on the laptop’?????  It’s all Series 1 Sonos products, I’ve attached to the new router via ethernet and it recognises my new network, but I just can’t add my music folder - what am I doing wrong?  I’m not techy at all, so if you can shed any light in laymans terms I’d really appreciate it.

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Sotiris C.
1 year ago
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SnaggletoothContributor II
asked in Controllers and Music services

Spotify re-authorisation daily ?

A song I’ve played for years now all of a sudden says access denied although if played through Spotify on sonos system then plays fine ? I also have to re-authorise Spotify and other devices ( maybe not daily !) but at least twice a week ? Help please 

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Corry P
1 year ago
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MayaHContributor I
asked in Controllers and Music services

New issue Spotify and Sonos 5

Hi all,I have 6 Sonos devices around my home and all have worked fine for a long time.I just got home after a trip and seem to have a glitch with my Sonos Play:5 (Gen 2).Cannot connect to the speaker from within Spotify app. It times out. Intermittently cannot play via the Sonos app and get a variety of error messages like “cannot queue item to the device” or “cannot connect to device”It will play from other sources (Sonos Radio / TuneIn)The device is updated. I have powered the device down, reset it to factory settings, reauthorised Sonos in my Spotify account. Nothing has fixed it so far.Any ideas?thanks so much,Maya 

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Airgetlam
1 year ago
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techvanaContributor I
posted in Controllers and Music services

Crossfade When Casting Spotify Android App to Sonos

Is there an open thread somewhere for this suggestion? I know I can use crossfade on Spotify from within the Sonos app. I am wondering why it isn't possible to do this when casting/streaming from the standalone Spotify app (or any standalone app, for that matter) to Sonos. Is there a technical, legal, or other limitation? Or, is it possibly in the works? 

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buzz
1 year ago
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User68117Trending Lyricist I
posted in Controllers and Music services

sonos and spotify duo

HiI have spotify duo and want to play at home, but at the same time my wife on spotify app (android)when out . It always cuts out. How do I register two (duo) spotify accounts on the songs?Please adviseThanksSteve

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Corry P
1 year ago
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stevecummins78Contributor I
asked in Controllers and Music services

Bandcamp playlist on Sonos

Does anyone know why I can’t play my Bandcamp app playlist in Sonos?

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Jamie A
1 year ago
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Tandem800Contributor I
posted in Controllers and Music services

Chrome OS

Anyone using the Sonos app on a Lenovo Chromebook running Chrome OS? All the postings related to the topic are years old....any current Chromebook users out there in 2023?

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I
1 year ago
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ralsinclairContributor I
posted in Controllers and Music services

sonos 15.1 update

I have been using Sonos for 10 years.  No significant problems. Recently I have been encountering a number of problems with my system.  I am seeing a Boost updating message I have never seen before. I am also having volume problems.  Listening to streaming music then the volume goes way down. Sometimes it goes back up. The system seems to have become very unstable. Is there a fix in the works?

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Airgetlam
1 year ago
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MertyContributor I
asked in Controllers and Music services

Two different podcasts, one plays normally but the other one takes longer to load and cuts off at the end

I listen to two podcasts on my free time: The Joe Rogan Show, and recently, Deep Questions with Cal Newport. Now, I can start the Joe Rogan podcast on Spotify and it’ll play immediately on my Sonos One (Realistically it’s a 2-3 second delay), and I’ll be able to listen to it till the end, like normal.However, if I click on Newport’s podcast, it’ll take longer (6-9 seconds), if I pause and resume the podcast it’ll take the same amount of time, it’ll normally restart an episode I’m in the middle of even though Spotify says I’m listening to the middle of it, but the most frustrating part is that around the 3 minute mark of time left (One time it picked 5) it’ll cut off for a moment and return to a previous audio clip of the podcast, and it’ll play over, and over, and over. If I try to listen to the rest of the podcast, the same thing will happen at smaller intervals. Why does this happen? Has anyone else encountered this issue and/or managed to solve it?

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Jamie A
1 year ago
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KosAvid Contributor I
asked in Controllers and Music services

‘Search’ works… only after restart of app

When - a few times per week - Sonos produces zero search results I restart the Sonos app (iPhone) and then it works again. Been like that for a couple of years I guess. No big problem… Is it just … streaming life?

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Corry P
1 year ago
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Cglane3Contributor I
asked in Controllers and Music services

Missing product in mobile app

My playbar/sub has dropped from the mobile app, but is still present in the PC desktop app. I've removed/reinstalled the app, factory reset the playbar/sub, and readded to the system. It's visible until I close the mobile app, then it's gone again  but still visible on the desktop app. This very frustrating! Any ideas?

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jgatie
1 year ago
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sonorelliContributor I
posted in Controllers and Music services

Sirius song titles not updating properly

This problem has been around for over two years! I haven’t seen it in a while but suddenly it came back like a bad cold. a full reset of my 4 zone system did not fix it. Sonos products are basically overpriced and with that comes an understanding that they’re worth it. Little annoying issues like this erode our confidence in the product 

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buzz
1 year ago
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Jvs23053Contributor I
asked in Controllers and Music services

Playing but “not connecting” !

Play 1 (stereo pair) + Play 3 been running well for years. Controlled bi iPad app. Music source is also on iPad. No connection or network changes but recently Sonos system is “not recognised” by the app even if the system is actually playing! Running the Fix prompts eventually finds that the system was there all the time. Getting very fed up with this.

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Airgetlam
1 year ago
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