Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3873 Topics

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DavidkynnContributor I
asked in Controllers and Music services

restore s1

All of my Sonos devices are S1.  I need to change my OS back to S1

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Airgetlam
3 months ago
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jrobe1111Contributor I
asked in Controllers and Music services

Is there a way to sort Apple Playlists and folders?

I have many playlists created in Apple Music.  They are comprised of songs I own and songs through Apple Music streaming service.  The way that the Apple Music app sorts playlists is alphabetically with a priority (listed at the top of the list) to folders made up of multiple play lists.  To me this is the way I prefer my playlists sorted with folders first.  However, in the Sonos app (iOS and Windows desktop) there isn’t way that I can find to change how playlists are displayed.  They appear to be in alphabetical order with the priority to individual playlists first then at the bottom comes the playlist folders.  Am I wrong and is there a way to change how these are sorted?  Thanks!

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Jamie A
3 months ago
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John_372Contributor I
asked in Controllers and Music services

iPhone and Sonos ceased connecting

I use Sonos S1 Controller with my iPhone 7+. Suddenly this morning the mobile reported that it was unable to find a Sonos system. Meanwhile my iPad, mac laptop and desktop continue to work with my Sonos system (6 speakers all on same network). My iOS is up-to-date 15.8. None of the solutions suggested worked or were appropriate. Any ideas?

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Airgetlam
3 months ago
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thomas69Contributor I
posted in Controllers and Music services

sonos symphonisk

comment fait on pour faire sortir le son d un ordi portable ou d un tel , netflix par exemple sur une sonos symphonisk?je n arrive a faire sortir que le son de spotify de mon tel

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Ken_Griffiths
3 months ago
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HboldContributor I
asked in Controllers and Music services

Sonos Radio Station Playlists

What the f*^# is going on with Sonos Radio Station playlists? Two or three songs into a Sonos Radio Station playlist is a off-genre, profanity filled song from some Adult or Rap music playlist. This has occurred recently while listening to Coffee House Acoustic, Light Jazz Coffee House, Smooth Jazz, and other Sonos Radio stations. I’m not easily offended, but I’m glad the grandkids haven’t been around to hear it. May I suggest you get s^*# together, or I’ll take my business elsewhere.   

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Corry P
3 months ago
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NurAliContributor I
asked in Controllers and Music services

ERA300, Free 3 months apple music - we've run into a problem

Purchased 2 ERA300s, how to activate 3 month free apple music ?  It gives error when i try to connect Apple Music using Sonos Services “we've run into a problem”. Any solutions for this problem?  Thank you in advance

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Ken_Griffiths
3 months ago
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AbugbContributor I
posted in Controllers and Music services

while all speakers are playing together. queue a song to one of the speakers.

While playing music through all speakers with “Everywhere” check box enabled. I want to be able to queue a new song to just one speaker. Then when the current song ends, instantly the queued song plays through the desired speaker. The other speakers remain unaffected.  If the ~isolated speaker does not get commanded to play another song it rejoins the playlist playing on the rest of the speakers. 

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Airgetlam
3 months ago
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VinndalfAvid Contributor II
asked in Controllers and Music services

"no selections are available" redux

I have been running this Sonos setup for years and it’s been fine. This is a relatively new problem.Symptom: when I browse through the Sonos UI into “Music Library” and try to see items in any category (Artists, Albums, Genres...) I get “No selections are available.” I have had this problem before. Last time it went away by itself after an hour or so. This time it has persisted for some hours. Original post here.I am able to play Spotify, so the Sonos system is connected and working--at least mostly.The next logical supposition would be that something is wrong with the NAS device where my music files reside. No sign of a problem there, however. I ran diagnostics on the Synology hard drives just yesterday, and they are fine. Furthermore, from my Windows 11 desktop I can browse to the same NAS fileshare that Sonos is configured to use, and all the files are there, visible on the network. And I have not touched the permission settings on that Synology fileshare for a long time. More detai

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V
3 months ago
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ReInstallContributor I
asked in Controllers and Music services

Sonos playing with CarPlay?

I’ve noticed some strange ghostly Sonos playing, that shouldn’t be happening!If I ask Alexa (using the Sonos mic) to play something on Spotify, then stop it, then get in the car (which automatically starts Apple CarPlay and plays music from Spotify) the music in the house will continue playing too!I only noticed this because it was my wife who got in the car while I was still at home.I can’t imagine how, but is there a way I can prevent this from happening or is this a bug with Sonos, Spotify or Apple CarPlay? It has left me wondering how often this has happened when we are both out of the house!!I’m happy to run further tests/diagnostics to try and figure out the root causes. Thanks, Paul

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J
3 months ago
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user1333333337Contributor I
asked in Controllers and Music services

Sonos always enable Spotify smart shuffle

Spotify shuffle has three states: not shuffled, shuffled, smart shuffled. The third option will let Spotify recommend and add songs to your queue and playlist. However, Sonos only have two. When enabling shuffling on Sonos, it will actually enable smart shuffle on Spotify, leading to unwanted songs in my playlist.A current workaround is just disconnect and revoke spotify approval to sonos. I think it’s the problem from Sonos side.

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Corry P
3 months ago
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StigeContributor I
asked in Controllers and Music services

Empty List Favorite song

 Why, when I go to Apple Music -> Playlist -> Favorite Songs, do I see an empty list? This happens both on the mobile app and on PC. 

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controlav
3 months ago
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Kwhelan54Contributor I
asked in Controllers and Music services

Libby Listening Speed

How can I increase the listening speed of my audiobook from Libby using the Sonos app?  I can increase the speed when listening to Libby normally but not when I want to listen to my book on my Sonos

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Airgetlam
3 months ago
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WtnsavContributor I
asked in Controllers and Music services

unable to play Spotify playlist - add songs to queue

I am unable to play my Spotify playlist. Prompt is  unable to add songs to the Que. I can play Pandora and other streaming services. Any suggestions? 

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Jamie A
3 months ago
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PerACollaborator I
asked in Controllers and Music services

Symfonisk remote/volume control gen 2, scenes not working

I have s2 system with both Sonos and Symfonisk speakers. I have the IKEA Trådfri gateway and the Ikea Symfonisk volume remote control gen 2. The remote control works great for playing, volume etc but I can no longer get scenes to work. Before it worked as advertised i.e. creating a scene in the IKEA app for a Sonos/Symfonisk speaker and when hitting “add music” I could choose whatever is in my “my Sonos” section of my Sonos app, but now I get the error message that “my Sonos is empty” which is not the case. Old scenes I created before this bug arose still works despite getting a red error in the ikea app. Does anyone have this issue or know how to solve it? I am on iOS 17.2.1 and Sonos and IKEA are updated to latest versions.

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Corry P
3 months ago
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AnneKContributor I
asked in Controllers and Music services

Sonos setup goes back to start after successful Connection

I have two sonos systems. One S2 and one S1. The S2 has some boxes and the S1 only has an old Sonos connect which is connected to a turntable and an old play 3. This worked fine, but during the holidays the Connect disconnected from the S1 System and I can’t reconnect it.Here are the steps I am taking:Reset the S1 app Go to the start screen where I can decided between new system or connect to an existing one. I choose new system.(Connect to existing system only finds the S2) Unpower the Connect Plug it in again and old Mute until the LED flashes green check that the ethernet port at the back is blinking green Log in in the app and say that I want to connect a boost(I also tried it with product but it is just more steps and I end up with the same problem) I press the two buttons on the Connect The S1 App finds the Connect I say I want to connect with the Connect Wait about 5 seconds S1 App says DONE, Connected to your Sonos system … I press done, but get thrown back to the start screen(

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Ken_Griffiths
3 months ago
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DuardAvid Contributor I
asked in Controllers and Music services

sound cutting out

Connect Amp OS2. Sound cuts out. Hard reset ( unplug/ replug) corrects it for about 24 hours and then starts dropping sound again. It is not an issue with wire connections since it happens using Alexa also. Could the amp be bad?

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Ken_Griffiths
3 months ago
controlav
controlavMaestro
posted in Controllers and Music services

Suggestion: add Parental Control option to services list page

The Services page at https://support.sonos.com/en-us/services is very useful, but could you please add a “Parental Control” option so it is easy to se which services support that on Sonos?

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Sotiris C.
3 months ago
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JkholleyContributor I
asked in Controllers and Music services

Pandora Access denied - need to keep authorizing daily?

I have seen a number of posts on this that were older, but nothing recent. In the last 4 weeks Pandora is failing with an “access denied” error. NOTHING has changed on my end that I am aware of. To get it to work I have to go into the services options and reauthorize Pandora. EACH TIME I use Sonos.   I have tried zapping the app and recreating it but same problem. Any solutions of insights as to what changed recently?

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Airgetlam
3 months ago
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leehindeContributor I
asked in Controllers and Music services

Sonos Apps can't see speakers, but Airplay works

iPhone 15 pro, latest shipping IOS. Sonos app can’t see speakers. Sonos app on Mac can see speakers.. (It wants to update, but fails, but that’s not this post.)I’ve gone through the walkthrough in the Sonos app (unplug everything, plug back in, etc.) just short of resetting everything. I’m not willing to do that because it works fine if I push music via AirPlay and it’s five speakers and forget that.The only negative that I can see is that speakers are frozen on whatever firmware version they are at.

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K
3 months ago
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EmmellContributor I
asked in Controllers and Music services

BBC Sounds - where are the schedules?

How do I select a programme from a BBC station schedule in the Sonos app on iPhone?I’m trying to access programmes on BBC Radio 4, but I can’t find BBC schedules in the Sonos app.I can easily listen live and I can browse through a vast number of categories to find an interesting programme, but I can’t navigate to, for example, the programme that was on at 10 this morning.In the BBC Sounds app you can go directly to the schedule to select a programme.Of course I could do just that, but for some reason my iPhone can no longer stream to Sonos speakers via Airplay.

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Sotiris C.
3 months ago
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HughlmContributor II
asked in Controllers and Music services

i cant connect my NAS to the system

so i bought a NAS from Western Digital in the Summer when the SMB2 issue meant the SD card would no longer work.  I set it up with the WD app which Sonos had in the options,  i was away for a while and had been using the Wife’s old talblet to play music but the oher week i realised th WD app had also gone and i needed to use thee SMB2 connection,  I have asked WD support but i cant get it to link.  has anyone had same issue and a solution?   i have tried multiple variations to the path with and without the past woords logon etc.  Just says unable to connect, possible error (900).  Waiting on WD to come back .  

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Corry P
3 months ago
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JB12345Contributor I
posted in Controllers and Music services

Spotify connection issues from Sonos App - Fixed mDNS issue

Thought this was worth a message, as I've been struggling with Sonos/Spotify for the last year, to the point I stopped using it due to frustration.Like lots of others on here, Sonos worked OK via Spotify app. Using Spotify through the Sonos app resulted in dropped connections all the time.Lots of reading, contacted Sonos support etc but never got anywhere with all the updates, resets/reboots/re-authorising accounts and clearing playlists etc. All appeared temp fixes.Pleased to say all is now working fine by adding a traffic rule to enable the mdns setting:Address 224.0.0.251Port 5353Screen shot below showing more, defo worth checking your router settings or googling this to set up your router if you've got the same issues!For info, if relevant my split s1/s2 system is connected wirelessly to a 5g teltonika TRB500 gateway via Devolo magic 2 homeplugs so totally off the supported setups list!!  

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Jamie A
3 months ago
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bamalamContributor I
asked in Controllers and Music services

Cant access music on my NAS

Hi, after some help please.  Been using Sonos for several years, S1.  Not used it for a few weeks and changed my phone, thought nothing of it, until I tried to access the music on my library on the NAS.  Can see all of the titles but on selecting it states “access denied”  Thought it was an issue with the phone, so deleted app and reinstalled, found the library on the NAS, It then updates the library and shows all of the albums etc again, select a track and again, access denied.  Tried on two phones, PC, same result each time.  Any idea what I'm doing wrong please?

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Stanley_4
3 months ago
O
olitContributor I
posted in Controllers and Music services

abonnement

bonjour l'abonnement sonos s2 c'est 1 fois à vie ou tous les mois

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106rallye
3 months ago
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clintpupAvid Contributor I
asked in Controllers and Music services

Amazon Music - CD Quality Streaming Possible Using S1?

I imagine someone answered this before, but can you stream CD quality music to S1 generation speakers using Amazon Music. I know you used to be able to stream CD quality music to Tidal using them way back when. Thanks!

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ratty
3 months ago
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