Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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  • 27,833 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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4244 Topics

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calmposerContributor I
posted in Controllers and Music services

Sonos and Spotify hitch

A strange thing is happening when using SONOS + Spotify on these tracks:https://open.spotify.com/track/4XQQUyCMJDEsb4CipdJP0B?si=tX-h8QXzTXOXG3ZcaNOo8ghttps://open.spotify.com/track/5qratn3c1P8D5XeEr6Wxad?si=YMsbwp_JTkSufH_oIRp-IAI can hear a very disturbing click on the very first note.This doesn’t happen when the tracks are played on SONOS off my library. It doesn’t happen when using Spotify on my iphone. It’s only when the two are combined.Can anyone else hear this and any ideas what’s happening?Thanks! 

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C
3 years ago
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RVallisContributor I
asked in Controllers and Music services

Play:1 changing source

My Play:1 keeps switching to TuneIn randomly. I have two Play:1 and a Play:3 but it only affects one of the Play:1’s

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Airgetlam
3 years ago
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Wilf21Contributor I
posted in Controllers and Music services

Tunein Radio stations give programme title, Sonos radio does not

I don’t know if other users find this, but when I connect to a radio station via Tunein (e.g. BBC Radio 4), I get the current programme title shown (as I would get on the DAB station) in the app.  Connecting to the same station via Sonos radio, only shows the station name. Anyone else find this?  And is there perhaps a setting on Sonos Radio to change this behaviour? TIA. Wilf

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W
3 years ago
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lakwalkaContributor I
posted in Controllers and Music services

Issues with decoding (?) YouTube Music

When trying to use Youtube Music with Sonos One (regardless of the activation way - either iOS app or voice assistant) I am very frequently getting playback issues: it’s playing a song and then suddenly displays an error message saying “the music can’t be decoded correctly” or something similar and skips the song being played. That’s annoying, so I was forced to switch to Google Music, the last has no issues like that. Considering the same songs can be played with no issues on Youtube Music when listening on browser or on mobile devices via Youtube Music app ( headphones, not Sonos ) I am making a conclusion that the problem is on Sonos side.

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M
3 years ago
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tjameslaneContributor I
asked in Controllers and Music services

Sonos can't find my computer and my music library

I have set network to private.  I have configured firewall as explained on the FAQ.  I have tried other fixes.  None have worked or have lasted as a fix.  Most articles on here are too old and the instructions no longer apply.  Please help.  Happy to submit diagnostic report.

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Paul A
3 years ago
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RichardGMusicContributor I
posted in Controllers and Music services

Music Library WiIl not add

I have recently upgraded to a Synology NAS 920+ and transferred my music library, but it will not add and keeps suggesting it is an error 900. I have modified the registry as suggested, but it made no difference.I can see the music share from a computer using the credentials set up for the Sonos system but cannot set up the music library on either a PC or Apple device?Update after adding SMB 1 to the NAS I can see the share but get access denied, even though I used the username and password to get to the share?Any ideas?

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Paul A
3 years ago
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Ony5Contributor I
asked in Controllers and Music services

Can’t play apple music on sonos one second edition

I’m trying to setup a Sonos one second edition with Apple Music and Alexa voice service so I can play songs on the speaker by asking to play music, but Alexa says I need to enable the skill for the sonos one second edition in the Alexa app, then ask her to discover devices. I have the Apple Music skill setup in the Alexa app, and it still says the same thing when I ask it to play music. I have the preferred music service as Apple Music setup as well. I can use airplay to get Apple music to work on the speaker, and I can play Apple Music through the Sonos app, but it won’t recognize Apple Music when I try to use a voice command through Alexa. I’ve seen many people with this issue. Is there a fix for this?

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Paul A
3 years ago
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kcrookContributor I
posted in Controllers and Music services

TuneIn Radio

The podcasts I saved in My Radio Stations in TuneIn are no longer updating with the latest editions.  Does anybody else have this problem? Thanks

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Mark P
3 years ago
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benjamin harpContributor I
asked in Controllers and Music services

Sonos continues to skip songs

I am convinced something is wrong with one of my speakers, but I am trying to diagnose it.  In playing apple music, using the S2 app, directly to a Sonos Play one, songs will play half way through, then skip to the next, or will skip several resulting in long periods of silence.I have tried unplugging the device and plugging back in, I have tried moving closer to an access point, I have tried rebooting the network (which should not be a resolution unless it only has to be done with updates).  Nothing seems to be fixing this.Playing from the app should be the purest way of playing anything (it cuts out Alexa, it cuts out airplay, etc).What else can I try?

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S
3 years ago
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Peavey JayarContributor I
posted in Controllers and Music services

Spotify "Autoplay" function is not available when playback is on Sonos

Spotify’s “Autoplay” function will play nonstop music when your music ends.  I’ve noticed that this function is disabled when playing through my Sonos speakers, however works fine when playing directly on my iPhone 11.  Everything is up to date on my end, the Sonos app, iphone etc.  Anyone else experience this and how did you resolve?

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B
3 years ago
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Mark_PooleContributor I
posted in Controllers and Music services

Anyone had issues streaming music or updating sonos devices?

Several issues with my Sonos today, I’ve 2 Play:3 and a Playbar on the Sonos S2 app and tried to play some music - didn’t matter which service I used Amazon Music or YouTube Music both returned the same error that music couldn’t ne added to the queue when I tried to play, also had an intermittent 701 error.Tried to run the Sonos update got the 1101 error.Uninstalled the Sonos app on all devices and factory reset all Sonos devices - in order to start the set-up from scratch.Create a new Sonos network - same error on Amazon Music and when trying to update the system, can’t even add YouTube Music now.Can use it with the TV (including with the Play:3’s as surrounds) have had it play Sonos Radio (although that’s of no interest to me) - but am finding it really frustrating that it doesn’t seem to work with the main music providers at the minute.Anyone else having issues or encountered this problem?

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K
3 years ago
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tvb9449Trending Lyricist I
posted in Controllers and Music services

Amp line-in issue

After several minutes of OK playout from my turntable via an analog pre-amp and Sonos Amp line-in, the sound stops and the line-in source disappears from the panel of choices. Has anyone fixed this problem?

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Simon B
3 years ago
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ichalifContributor I
posted in Controllers and Music services

Pandora stops playing and has difficulty connecting

3 pairs of Play:1s, each with manually assigned IPs. Tested bandwidth on ATT fiber and getting 300MB+ System has worked fine for past few years. This issue occurred in the last few weeks. confirmation #: 1535401651

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G
3 years ago
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rjverrilliTrending Lyricist I
posted in Controllers and Music services

YouTube Music Organization on Sonos

Not all artists show up in Sonos.Songs in YouTube music libraries are only shown by songs and not by albums.  I cannot believe this is such a terrible experience.  I have been a Sonos user for 12 years., in three homes.   Degusted

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K
3 years ago
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ottork1Contributor I
posted in Controllers and Music services

YouTube Music only shows my playlists

I just added YouTube music as a service.   When I search an artist, YouTube Music is not an option.  When I click through the YTM service, the only option I have is my playlists.   How do I configure it so it shows up in artist searches, shows “new Releases”, etc?  Anyone else have the problem or better yet, a fix to get it fully integrated?  Sonos S2.

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Airgetlam
3 years ago
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BrittexContributor I
posted in Controllers and Music services

Amazon Prime not working

Amazon Prime (not Premium) music has just been added to my Sonos. Whenever I select anything to play within the Sonos app I get the message “ Go Unlimited. Listen to this music and tens of millions more....” Following this link takes me to a Premium purchase page. I just want my regular Prime music to workI have tried removing and re-adding the service three times now Thx

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Mark P
3 years ago
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rosspetxContributor I
asked in Controllers and Music services

S1 app fails to create amazon and mixcloud service

HiI split my sonos system in 2.So I now have 2 sonos5 gen1 devices on one s1 app and all the gen2 devices on the s2 app.All good until I try to add music services to the S1 app.Tried to add Amazon and mixcloud. Both services claim to be added succesfully until you return to Sonos S1 app where it indicates that the addition failed.For mixcloud I tried a different account from my s2 account. That also failed. Is it an S1 issue ? Any suggestions on how to resolve.

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Mark P
3 years ago
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EricmiContributor I
asked in Controllers and Music services

Soundcloud playlist only partially loads

Only about 100 sounds from a soundcloud playlist are loading on sonos. Have tried removing and reinstalling both apps with no luck. Any suggestions?

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C
3 years ago
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PiertonContributor I
posted in Controllers and Music services

Deezer

Why pieces don’t play more than 30 second on Playlist?

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P
3 years ago
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Andrew_188Contributor I
posted in Controllers and Music services

YouTube Music vs CR200

Hello,I know that CR200 support is limited at best, and I understand that the older device is probably quite limited in terms of program storage space.But now that Google Play Music is dead (RIP) I am very hopeful that you can reclaim some of that program space to fix Youtube Music support.Because today, on my CR200’s, all I see when I select Youtube Music is “Unable to browse music.”

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controlav
3 years ago
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LentilSoupContributor I
posted in Controllers and Music services

YouTube Music not letting me skip or scrub tracks

In the past week I have started having issues with YouTube Music where I will select a track under an artist, but it won’t let me add it to the queue and it won’t let me skip/scrub - it just plays without making any changes to the queue. It’s also happened when I’ve tried to play a full album, and will just loop one track continuously while scrubbing and skip/back are not available. iOS 14.2.1

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L
3 years ago
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LeturtleContributor I
asked in Controllers and Music services

Deezer cannot be added on Sonos system

Deezer on my Sonos won't load. I tried removing and adding back Deezer but now it's giving me error msg.Does anybody know about this problem??

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ratty
3 years ago
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kathyscomputerContributor II
posted in Controllers and Music services

iTunes library not matching sonos library

Couple issues.The biggest one is updating my Sonos music library to match iTunes library.  Just purchased couple things from iTunes. Did an “Update Music Library” in Sonos - it took a long time to index (only added one album), but when it finished, I can’t find the artist, album anywhere in Sonos library.  HELP???One other issue.  There are times that I’ve gotten new music and it catalogued perfectly by artist in iTunes but doesn’t show up in Sonos music library by that artist.  I’ve usually been able to locate it by looking through albums, compilations, songs, contributing artist, composing artist or sometimes even genre.  I’ve never understood why Sonos doesn’t always mirror iTunes library.  Any idea why this is? 

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K
3 years ago
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WeidickTrending Lyricist I
posted in Controllers and Music services

My Sonos stopped working round 1600 saturday december 5. 2020

I have used Sonos for several years on 2 locations on 4 different devices and 2 different accounts with no problems together with the danish YouSee-Music streaming service.Suddenly the music stopped and could  not be started again.Sonos apps claims that there is no connection to YouSee no matter which account i try. Sonos apps claims, that it cant connect to YouSee and verify accounts. Sonos app says, that I should contact YouSee. Other streaming-services works fine.YouSee says, that it is a Sonos-problem. I can log in and out on YouSee and play music on the YouSee app on the 2 iPhones and on my MacBook Pro with the accounts Sonos cant reachI have afterwords updated  the apps on 2 iPhones, 1 iPad and 1 MacBook Pro to Sonos S2 with same result.My conclusion is, that Sonos suddenly from this afternoon won´t communicate with YouSeePlease advice. Best regardsPoul Erik

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106rallye
3 years ago
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Chris_183Enthusiast II
posted in Controllers and Music services

Spotify Connect - Switching back and forth

I’m probably in the minority and just started trying Spotify Premium with a free trial.  I currently use Tidal, so I’m trying to figure out how people use Spotify with SONOS.  Here’s an example: I’m listening to Tidal and at the top of the hour, go to my radio station to hear the news, then switch back to Tidal when the news is over.  All in one app (the SONOS app).With Spotify, I have to open Spotify, start music, then open SONOS to switch to news (which automatically overrides Spotify).  Then I have to go back to Spotify, tell it to “forget” my SONOS room, because no sound is coming out, and relink it back to SONOS.Just seems like a pain to switch sources.  Why would SONOS allow an app to bypass there app?  Seems like Spotify is taking control of the user interface (grouping, connecting, volume), bypassing SONOS.  Almost like a power play where one day Spotify will simply connect to multiple devices, some SONOS some not.

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J
3 years ago
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