Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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  • 25,413 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3870 Topics

S
ShalingstuffContributor I
asked in Controllers and Music services

I cant add services the button doesn't work

When I click on add service nothing happens.It looks like it is trying to do something but there is not menu. I'm on Pixel 7a fully updated.

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Airgetlam
15 days ago
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rodmcleanContributor I
asked in Controllers and Music services

dropping signal

is anyone else experiencing a conflict between the Sonos signal and BBC Sounds?All other Chanels are working.

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R
1 month ago
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Pefler77Contributor I
asked in Controllers and Music services

YouSee musik virker delvist ikke

Vi har nu i et stykke tid oplevet, at man ikke kan søge i YouSee musik, og pga noget kan min hustru browse og afspille sine favoritter mens jeg kan slet ikke noget. Dette foregår kun i Sonos app, dvs. den almindelige YouSee musik app virker for os begge. Vi har tjekket status for YouSee musik tjeneste og den var grøn, så alt bør fungere. Vi har ligget af og på siden samt geninstalleret Sonos appen og hverken af disse har afhjulpet problemet. Der har nu været sådan i et par uger. Er det en, der har oplevet det samme? Mvh Petr Moderator edit:Google Translate- For a while now we have experienced that you cannot search in YouSee music, and for some reason my wife can browse and play her favorites while I can't do anything at all. This only takes place in the Sonos app, i.e. the regular YouSee music app works for both of us. We have checked the status of the YouSee music service and it was green, so everything should work. We have been on and off the site and reinstalled the Sonos app and n

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P
10 days ago
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dcwintonAvid Contributor III
asked in Controllers and Music services

How do I remove playlists and other sources from old accounts or services that are no longer active?

For reasons not relevant here I had to resubscribe to Qobuz with new account credentials.  Sonos is still showing playlists, albums, etc from the old account and the new account at the same time. Since I don’t remember which was on which account, I frequently start to play something from the old account and Sonos goes all algo agro on me.  “No can do” it seems to say.  Except it says it in far less poetic ways.  How do I get rid of all of those defunct sources from the old account? I would think that Sonos would just sync with the credentials it has NOW, and not show stuff from an account that is no longer active, but sadly it ain’t doing that. And, of course, I can’t go onto the Qobuz website and manually remove that stuff because, well, the account doesn’t exist any more.  

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Mr. T
10 days ago
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salami slicesContributor I
posted in Controllers and Music services

Error: Audible account already setup

I attempted to add Audible as a music service (I likely had added it before, perhaps years ago.)On Amazon’s authorization page it says it was successful.When I return to Sonos (I tried it on both iPhone app and Macbook App), it says Error: This Audible account is already set up on your Sonos. No need to add it again. But it’s not in my list of music services.Any ideas?I have the latest versions of the Sonos and Audible apps on my phone, and have the latest updates to the ‘controllers’ (from the desktop app).Here’s a short video if it helps. sonos audible.mp4

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controlav
1 month ago
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jairboyContributor II
posted in Controllers and Music services

Music from Spotify starts re-playing on Sonos system - Spotify, Sonos, Iphone 15, Jeep w/CarPlay

Going out of my mind here folks !!Sonos speaker starts playing a Spotify playlist (much later) after I have left the house & WiFiCurrent hardware/software which is obviously always changing with updates:> Iphone 15 Pro> Spotify App and also desktop versions on Macbook Pro and Air. > Sonos (plenty of them around the house) w/ 1 continual offending culprit - Sonos Play 1Problem statement:Go in to home gym, utilize Iphone 15 Pro to play music from Spotify App to a specific Sonos Play 1. When done, sometimes I press pause on Spotify app, sometimes pause, close app, etc… regardless, music stops / pauses play. Sound is done etc.. gone.Leave the house in 2017 Jeep Grand Cherokee. Sometimes play music with USB to Iphone and through Apple Car Play in Jeep. Make a few stops. Generally a few hours later, when getting back in car, wife claims Sonos speaker in gym is playing music again. Tonight, I had happened to be out of the car, car shut off, and was maybe 2-3 miles from house. On

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Corry P
1 month ago
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Pifrac
asked in Controllers and Music services

Spotify likes can't be played via the desktop app

Hello there, I would like to submit a bug report. On the S1 desktop app, when I select my Spotify “library”, then “titles” and hit “play”, an error occurs every time. I can’t run my latest Spotify library picks, nor on shuffle mode, to say it otherwise… Hope someone will find a way to make it work, maybe by loading a part of the library in the queue-list for example ?

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Airgetlam
1 year ago
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KkstContributor I
posted in Controllers and Music services

spotify

I can’t tell when I’m searching for artist if I’m searching in Spotify or something else. Many of my searches come up with nothing

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controlav
4 months ago
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GharaviContributor I
posted in Controllers and Music services

Changing to Sonos, can't make it stop

I bought some Sonos speakers last week and since that I encounter a strange issue I can’t figure out what causes it and how to make it stop.For the record, I use Spotify as music streaming service.The issue I have is that when I start to stream music in my car or phone it automatically changes to the speakers in my home. I’ve grouped 3 of the speakers as one group and one is separate. It always transfers the music to the grouped speakers. The odd thing is that I get the music to right unit, like when I’m in my car driving but after a couple of minutes it transfers the music to the speakers at home. If I redirect it back to the car it works fine, for a couple of minutes then it transfers it back to the speakers at home again.I never had this issue before and this started to happen as soon as I bought my Sonos speakers.

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106rallye
10 months ago
F
FreshWhips462Contributor I
asked in Controllers and Music services

Cancelled Sonos Radio

I cancelled the service 2 months ago and they keep charging me.

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G
2 years ago
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vinnypowellContributor I
asked in Controllers and Music services

Apple Music missing tracks when browsing albums

When I choose an album from Apple Music it doesn’t show all the tracks that I would see if I played it on my mac?

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controlav
1 month ago
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Gandalf11Contributor I
asked in Controllers and Music services

Play:1 sound jumps to 100%

Since update to 15.2.1 the sound on my Play:1 jumps to 100% after a couple of minutes running. No matter if I set the sound on the app or on the computer. Also if it’s radio or from my server in the same network. This is annoying and makes the system unusable… Any hint on how to fix this issue?

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G
1 year ago
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Mike PerthWAContributor I
asked in Controllers and Music services

Reconnecting Beam to Panasonic TH-55FZ950U tv after using Spotify

Hi After tuning into Spotify on the Beam and linked speakers the Beam failed to reconnect to the tv through the ARC cable connection.  The Beam still connects to the Sonos app for music and radio services but no the tv. The message I keep getting is that no ARC conncetion deteced.  I have tried all sugestions for reconnection from the chat forum.  Any final solutions please?   

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M
3 years ago
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Amelie.costamagnaContributor I
asked in Controllers and Music services

deezer loved tracks

I cannot find how to play my Deezer loved tracks playlist from sonos apps. Can you help me please

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Corry P
3 months ago
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lucdewallefContributor I
posted in Controllers and Music services

app werkt niet correct

De app verliest zeer regelmatig de link met mijn router

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Corry P
1 year ago
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ScousemikeContributor I
posted in Controllers and Music services

connectivity

Hi, I’m having an issue connecting to my system via my iPhone. Half my system does but my living room set up (play base and 2 ones) has disappeared. It shows up on my iPad and also on my wife’s devices. Can you help? I’ve not changed phone or router etc 

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controlav
6 months ago
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sonorelliContributor I
posted in Controllers and Music services

Sirius song titles not updating properly

This problem has been around for over two years! I haven’t seen it in a while but suddenly it came back like a bad cold. a full reset of my 4 zone system did not fix it. Sonos products are basically overpriced and with that comes an understanding that they’re worth it. Little annoying issues like this erode our confidence in the product 

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buzz
1 year ago
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HevContributor I
asked in Controllers and Music services

help setting up

Hello. im trying to set up my system. It used to be under my exs account but I want my own. The app will only recognise his account and not mine details. I have a bridge and zone play zp90 please help I’m so new to this 

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Airgetlam
1 year ago
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Nhughes45Contributor I
asked in Controllers and Music services

app issue

I can’t pull up the Sonia app and select from recent things played

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N
1 year ago
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Franz007Contributor I
posted in Controllers and Music services

SONOS app malfunctions

For a few versions, I have observed interruptions and slowness when refreshing the SONOS app. MMoreover, using the radio is just as painful (regular cutting of some radio stations with bonus advertising (Tune-in)!I previously used Deezer music streaming platform but I had to use another streaming platform because I had continuously sound cuts with Deezer on my 7 speakers... very very uncomfortable! After hearing many times that it was probably my Wi-Fi I specify that I am on ORBI Wi-Fi 6 with crazy speed, and I have SONOS Wi-Fi switch !So I find that the SONOS application is no longer of quality and is malfunctioning... yet I still love listening to SONOS sound!Dear SONOS developers can you take these findings into account? thank you

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buzz
4 months ago
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hilmar1972Contributor II
asked in Controllers and Music services

True tone on another iPhone?

Hey all!If I use another iPhone than mine to true tone my system does that work for all devices? I am using a beta and it does not work to true tone but I can use my son's iPhone. Cheers!

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Mr. T
8 months ago
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DomanoukContributor I
asked in Controllers and Music services

Impossible to find Deezer in the library

Hi, I don't find Deezer in the "library" : ajout service musique. I have only access to Tuneln and Last.fm.How can I connect Deezer with Sonos if Deezer is not listed? Kr Dominique 

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controlav
4 months ago
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KassandraannContributor I
asked in Controllers and Music services

FRUSTRATING YOUTUBE CONNECT

VERY FRUSTRATING.  ALL API ACCES S AND EMAIL IS RIGHT - ALTHOUGH ITS NOT PULLING IN MY YOUTUBE PLAY LIST. 

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Airgetlam
8 months ago
benmitchell
benmitchellAvid Contributor I
asked in Controllers and Music services

LivePhish playlists

On Sonos, I am unable to view my LivePhish playlists.  I have deleted the app many times too.  Is anyone else experiencing this?

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controlav
1 year ago
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JhannContributor I
asked in Controllers and Music services

Sonos Connect Amp (SW current)

When I kill the Sonos App, the AMP will not stop playing music. I DO NOT HAVE THE QUEUE ON. I literally have to kill power to it as it is now my whole home audio source (line out, don’t judge… this is how it has evolved). 

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Stanley_4
5 months ago
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