Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 3,883 Topics
  • 25,494 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
  • 0
  • 1
G
GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
  • 0
  • 16
Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
  • 0
  • 7

3883 Topics

T
tamouse1Contributor I
asked in Controllers and Music services

Error messeage: "Access to the shared folder "//MYMACHINE/MYMUSIC" is denied - check the username or password"

There is a seemingly related but frozen topic on this from a decade ago. Surprising this is still happening to people. This on a Macbook Pro M1 (16-inch, 2021), running Sonoma 14.4.1 (23E224)I have a shared folder containing all my music which is not an Apple Music / iTunes library. It has read access for everyone.I set in Privacy & Security > Full Disc Access: added Sonos and restarted it.It isn’t connecting, here is the error dialog:I’m not sure what username/password it’s complaining about. I’m giving it the admin credentials.

1
Stanley_4
1 month ago
M
mattkuenzelContributor I
asked in Controllers and Music services

Random audio drop outs

I have a Sonos One SL connected to my Apple MacBook Pro via AirPlay. When I play audio from Pandora, Youtube, or Sirius the audio drops out for 1-2 seconds every 2-10 minutes.  Does anyone have any troubleshooting tips? Thanks!

1
Corry P
1 month ago
J
JCBostonAvid Contributor II
asked in Controllers and Music services

TuneIn Pro on Sonos

How do I add a TuneIn Pro account (the one that suppresses introductory commercials from TuneIn) to Sonos?I purchased the TuneIn Pro app (NOT TuneIn Premium), and it works fine on the iPhone, but when I add the ‘TuneIn (New)’ option on Sonos, stations still play with lead-in commercials. I don’t want to use the TuneIn Premium subscription option.

1
Schlumpf
1 month ago
C
chopperflocktonContributor I
asked in Controllers and Music services

advanced network settings

Hi I'm a Sonos partner and system integrator in the uk. we have a Sonos system at a clients house that has a very high level of security on their network, we are having huge issues with latency and the app sometimes taking 2-3 seconds to respond to a comment. I was unable to attend the recent online advanced network course and am unable to find it. can you please generate a case and give me a number so that we can raise this at the integrator - dealer level.  many thanks

1
controlav
1 month ago
E
eptreygContributor I
asked in Controllers and Music services

Buffalo NAS seems to disappear on Sonos Controller V2, works fine with V1

I have a Buffalo Linkshare 4TB drive.  Sonos V1 accepted the drive and loaded all the files into the music library with no issue.  When I try to set up Sonos V2 to access it for the music library, I get an error about 5-10 minutes into it that the drive is no longer available.    V1 has no issues indexing it, but V2 seems to throw this error.  Help, please!

1
Airgetlam
1 month ago
J
Jeff W BContributor I
asked in Controllers and Music services

Sonos app doesn't sync with youtube music

Only about half of my youtube music playlist is on my sonos app - it will not sync anymore.  I tried disconnecting and reconnecting the router, etc.

1
Jamie A
1 month ago
D
dieseljwtContributor II
posted in Controllers and Music services

Sonos music indexing - DETAILS (seeking information - I don't have a problem)

There are various idiosyncrasies I’ve noticed with adding music to my Sonos library, but nothing that I haven’t managed to figure out eventually. However, I’m not able to find a detailed “drilldown” on how Sonos music library indexing works. There might be detailed information in here...somewhere...but a search on the topic only yields problems that people have with adding music.If anyone has details to share, I would love a deeper understanding of how things work under the cover. 

1
jgatie
1 month ago
J
johnpcContributor I
asked in Controllers and Music services

No "Services & Voice" option in Settings tab.

Was there before as I've played via YT Music previously. No option now though.Any ideas?App version 11.2, build 571946310 TIA

1
Airgetlam
1 month ago
J
JONATAContributor I
posted in Controllers and Music services

Listening to music from YouTube on the Sonos One SL

Hello!  YouTube doesn't start on my ONE SL!Can you help with advice and instructions please?

1
106rallye
1 month ago
K
KosAvid Contributor I
posted in Controllers and Music services

Multiple alarms in multiple rooms

I have 4 rooms where I want individual alarms … but the alarms overlap each other in the timespan needed. Not possible or…? Does alarm 1 have to end before alarm 2 can start - and so on?

1
Sotiris C.
1 month ago
A
AyeletContributor I
asked in Controllers and Music services

Sonos queue

The queue displays fewer songs then the original spotify playlist. Let's say that the playlist has 300 songs, but looking at the queue, it says there are ony 200.

1
Corry P
1 month ago
C
cro445Contributor I
asked in Controllers and Music services

dash radio/litt live???

I'm having trouble adding dash radio to my account. Dash radio is now called litt live and when the app sends me to the authorization page it links to the old dash radio URL which is no longer operational. Sonos and litt live both say they are compatible. Any solutions for this problem? 

1
Corry P
1 month ago
A
am.gear3Contributor I
asked in Controllers and Music services

Spotify ads

I work in a boutique fitness studio and when we try to play a spotify station, there will always be ads that play. The owner says this shouldnt be an issue because we are paying for premium. Is there a way to stop these ads when playing a station on spotify?  

1
Corry P
1 month ago
I
Ineedhelp123Contributor I
posted in Controllers and Music services

i cant add new musik services

Hej :)when i try to add new musik services, i always get an error.when i try to add new services, i get this Message from the app “ the services is not accessible right Now- try later.What am i doing wrong? vh Mathias

1
106rallye
1 month ago
RealSconeKid
RealSconeKidContributor I
asked in Controllers and Music services

Shuffling Amazon Playlist

I can see this has been asked many times but I've yet to find an answer that solves my issue.I have an Amazon playlist of around 900 songs and growing.This playlist shuffles with no issues on my phone, however not via Sonos When start Sonos either via the app or Alexa I only have access to 500 songs and they don't shuffle properly. There are a fraction of songs which continually shuffle, but most never do.if I shuffle via Amazon and connect to Sonos, I apparently have access to the entire playlist, but again only they same few songs play again and again.I've refreshed music, deleted Amazon and reinstalled and the same with the Sonos app.I love my Sonos system but this is doing my head in.I really don't want to change music streaming platform, but do any other platforms work better?Many thanks ​​​​​​

1
Stanley_4
1 month ago
B
binaurasaurContributor I
asked in Controllers and Music services

album dates, info, and ordering in Apple Music

Would be great to get more album info and ordering in Apple Music service, and possibly display while playing a song. If I want to find latest release for an artist or when a song is from,  I usually have to go elsewhere then come back and scroll around in the Sonos app. I’d rather stay in app.

1
Airgetlam
1 month ago
G
gmetz316Contributor I
asked in Controllers and Music services

S2 App - Unable to set up

Has anyone else had this issue? I’m setting up a One SL speaker that I haven't used in about a year. It wont show up on my Sonos account nor can the app find it(I’m on new wifi so the speaker is confused lol). Customer service had me reboot the speaker and restart the app so its as if I’m setting up a new product. Each of the three customer service reps I spoke to asked me to click the button that says something like “Setup new system” but the only option on the screen says “Join existing system,” which obviously doesn’t work since I’ve just wiped my speaker clean. I have factory reset my speaker, restarted my phone, updated my phone, uninstalled/reinstalled my sonos app a million times, and even tried the older version of the app. But every time I end up right at the page that only says “Join existing system.” Someone help!

1
Stanley_4
1 month ago
C
Cwalkin73Contributor I
posted in Controllers and Music services

Sonos App Changed Key Feature An It Needs To Be Fixed

A key selling point for my Sonos ecosystem purchase was changed with the S2 update and it still bugs the * out of me. The 1st time I experienced Sonos was at a friend's during a big BBQ. He usually asks me to play music and wanted to show me his new system. So I downloaded the app, logged into his Sonos and saw the currently playing playlist and he showed me how to add to it. With the S1 app, when adding songs I was able to see MY Spotify library (favorites/playlists, etc.) which was amazing cuzz I didn't have to search for songs that I wanted to add to the queue. Once the S2 app was released, in the same scenario when I'm at his house, on his network, when trying to add songs to the Sonos queue, I can only see HIs Spotify library (which is nowhere near as extensive as mine) and make it a PIA to contribute to the queue. This happens at all friends houses with Sonos system since the S2 app release. PLEASE REVERT THAT CHANGE!!! *Moderator Note: Modified in accordance with the Community C

1
jgatie
1 month ago
K
Klaus9560Contributor I
asked in Controllers and Music services

YouSee not working

Yousee is not working

1
Airgetlam
1 month ago
teomores
teomoresContributor I
asked in Controllers and Music services

Problems using S2 App on Apple iPhone

Hi there, I am a Sonos user since 2010, very happy regarding this solution. Actually I have to tell the the S2 app is not work properly in the last months; volume is not working on S2 app (on spotify yes..), and almost every time I try to connect on my network the app says some room is missing, or is not possible to contact a speaker...in the meantime Spotify is working fine.There is anything that Sonos SW eng could do to fix all these issues?The experience on the app is becoming really bad, lately… @sonos? Could you help?Tks Matteo

1
Airgetlam
1 month ago
D
Danbri44Contributor I
asked in Controllers and Music services

tahoma by somfy

Bonjour,depuis la mise à jour du mois de janvier 2024 et le passage au nouveau protocole websocket, je rencontre des problèmes de d’appareillage entre sonos et Tahoma by somfy. les enceintes se mettent en erreur. Cela n’était pas le cas précédemment. je vous remercie d’avance pour votre retour. cordialementDaniel

1
Ken_Griffiths
1 month ago
D
DLanaganContributor I
asked in Controllers and Music services

Apple music - Airplay

I find the Sonos App not to my liking. I would prefer to operate directly from the Apple Music App. I can get to my Sonos Move albeit not consistent but my main systek si not seen by Air Play. Arc, Sonos One Gen 2, Sub Gen 3.

1
Ken_Griffiths
1 month ago
G
GOTHAContributor I
asked in Controllers and Music services

how to adjust the sound in Move?

I am using the Sonos APP, how can I adjust the sound (bass and treble)?? 

1
Airgetlam
1 month ago
J
jbartondexContributor I
asked in Controllers and Music services

Apple Music Playlist Repeat - interrupted playback

Recently moved an audio system to run off the sonos port. Have 7 in total. We have a playlist from apple music of around 350 songs (about 22 hours) and the sonos keeps stopping before the playlist ends. The sonos settings are on repeat and shuffle. I am at a loss to get this to keep playing. The goal is to have the music playing 24/7 streaming from the sonos. Checked in the apple music app and cannot find anything to set the list on repeat or change any settings like that. Any suggestions would be helpful. 

1
Sotiris C.
1 month ago
L
Lars68Contributor I
asked in Controllers and Music services

sonos app

I cant log on to the appthe app says “ something went wrong, try again”but nothing helps

1
AjTrek1
1 month ago
Terms & ConditionsCookie settings