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The app says everything is connected, but it won't play.

  • 17 January 2023
  • 2 replies
  • 101 views

Hello,
The electrical supply to the house was shut off due to a PowerPoint issue. In the Sonos App, all three rooms appear to be working as soon as the power is restored. Until I try to play something, I cannot get it to play anything. There is no radio program on Tune In. My Tidal streaming account was used to listen to music. Once again, nothing. I need your help! 

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Best answer by GuitarSuperstar 17 January 2023, 20:45

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2 replies

Userlevel 7

Try unplugging all of your speakers from power for a couple of minutes and reboot your router and phone.

Userlevel 7
Badge +22

If that works you might want to use your router’s DHCP page to assign static/reserved IP addresses so it doesn’t happen again.