Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3890 Topics

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tamouse1Contributor I
asked in Controllers and Music services

Error messeage: "Access to the shared folder "//MYMACHINE/MYMUSIC" is denied - check the username or password"

There is a seemingly related but frozen topic on this from a decade ago. Surprising this is still happening to people. This on a Macbook Pro M1 (16-inch, 2021), running Sonoma 14.4.1 (23E224)I have a shared folder containing all my music which is not an Apple Music / iTunes library. It has read access for everyone.I set in Privacy & Security > Full Disc Access: added Sonos and restarted it.It isn’t connecting, here is the error dialog:I’m not sure what username/password it’s complaining about. I’m giving it the admin credentials.

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Stanley_4
1 month ago
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bentausContributor I
asked in Controllers and Music services

Sonos S2 MacOS app black screen on install

Trying to install the app. I download the latest Sonos S2 file from Sonos support site.  Add Sonos to my applications Open Sonos app App opens but the screen is black, I get loading spinner forever.  App stays unresponsive, I have to Force Quit On my other Mac, the software update fails and the app is also unresponsive. I have 5x Sonos speakers but I’m losing patience and have not purchased anymore speakers due to various software issues.  Macbook M2 Pro 16” 2023MacOS Ventura 13.6 

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Airgetlam
9 days ago
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Scott WoolcockContributor I
asked in Controllers and Music services

Some Sirius XM channels will play, some say "Unable to Play the Selected Item"?

I noticed about a year ago this was happening for multiple people, but the topic was closed.  So -- it’s still happening for me.  I reauthorize SiriusXM and it seems to work for a day or two, but then fails again.  It’s not always the same channels either.   Any update on this? 

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Airgetlam
8 days ago
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JCBostonAvid Contributor II
asked in Controllers and Music services

TuneIn Pro on Sonos

How do I add a TuneIn Pro account (the one that suppresses introductory commercials from TuneIn) to Sonos?I purchased the TuneIn Pro app (NOT TuneIn Premium), and it works fine on the iPhone, but when I add the ‘TuneIn (New)’ option on Sonos, stations still play with lead-in commercials. I don’t want to use the TuneIn Premium subscription option.

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Schlumpf
1 month ago
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psenosContributor I
asked in Controllers and Music services

Sonos Services in Portugal

It's sad to buy a Sonos product in Portugal and not have the Google Assistant or Amazon Music that other devices brands have. Is Tidal on Sonos expected to be equivalent in quality to Amazon Music someday?Thanks

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Corry P
18 days ago
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chopperflocktonContributor I
asked in Controllers and Music services

advanced network settings

Hi I'm a Sonos partner and system integrator in the uk. we have a Sonos system at a clients house that has a very high level of security on their network, we are having huge issues with latency and the app sometimes taking 2-3 seconds to respond to a comment. I was unable to attend the recent online advanced network course and am unable to find it. can you please generate a case and give me a number so that we can raise this at the integrator - dealer level.  many thanks

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controlav
1 month ago
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ShalingstuffContributor I
asked in Controllers and Music services

I cant add services the button doesn't work

When I click on add service nothing happens.It looks like it is trying to do something but there is not menu. I'm on Pixel 7a fully updated.

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Airgetlam
20 days ago
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Clash3248Contributor I
asked in Controllers and Music services

Sonos not connecting to internet Flashing green light

Sonos will not connect to internet Have flashing green light

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buzz
7 days ago
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BabrimeContributor I
asked in Controllers and Music services

impossible de se connecter a la radio

Impossible de se connecter à la radio alors que je peux écouter de la musique  Moderation Edit: Added translation by Google Translate- Can't connect to the radio even though I can listen to music

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Airgetlam
7 days ago
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ruhelleContributor I
asked in Controllers and Music services

Sonos S1

Hi I use sonos S1 and are not able to add radioplay  it was no problem on S2

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Jamie A
1 month ago
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PierjeanContributor I
asked in Controllers and Music services

Play 3 perte du wifi un fois connecté

BonjourVoilà mon problème Sur mon Play 3. Je n’ai pas trouvé de réponse. Play 3 configuré en Wifi à partir d’une box fibre Orange et un répéteur wifi. la configuration du Play 3 se fait sans problème je me connecte à partir de l’app S2 sans problème sur le Play 3 pour faire des recherches et lancer de la musique. le problème une fois la musique en cours message « connexion impossible remédions à ceci…. »j’ai suivi le re-configuration mais toujours même problème. j’ai déplacé le Play 3 plus près de la box orange toujours même problème. Sur l’app j’ai supprimé le Play et refais l’installation complète, toujours même problème. une fois la musique en route perte de la connexion et impossible de reconnecter le Play 3. seule possibilité pour arrêter la musique est le bouton pause sur le play 3. j’en suis arrivé à me dire que je vais changer mon plat 3 par une autre marque. Quelqu’un a t il déjà rencontré se problème ?une solution ?cdtJean-Pierre Moderator edit:Google Translate-Good morningTh

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Sotiris C.
17 days ago
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BB-8Contributor I
posted in Controllers and Music services

Sonos App and relinking your Sonos devices

Moving House is hard. Packing all the stuff, moving it and unpacking it all.But I discovered something way worse… it is installing your new wifi network. It is easy for most devices which need it, like iPhones, Laptops, Smart Lamps and etc etc.But.. reconnecting a Sonos Playbar and Sonos One’s. Man of man.. that is truly a nightmare..My wife wanted to move back to our old place to solve it. And some smart people helped.. but it took us hours. I will not move again or leave my Sonos products and get something else.. it was an horeous experience…And all the people who helpend moving us.. THEY WILL NEVER BUY Sonos products… 

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UKMedia
18 days ago
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steveathanasContributor I
asked in Controllers and Music services

Sonos App Issues

Is anyone else having an issue yesterday and today? For both my wife and I when we load up the Sonos app on our iPhones (15 pro), the app is extraordinarily slow to show any recent listening history, and if you go to the gear tab, system is greyed out. I tried to attach a screenshot, but it didn’t work for some reason.Then I try to play something from Apple Music, and it just… doesn’t play. We have an Arc + 2 Era 300s and a Sub in one room, another room with a Move 1, and two other rooms with One SLs.So, what does work? I can use the Sonos app on my Windows computer and it works just fine (so far as I can tell) as all speakers can play in sync. I can also ask one of the speakers to do smarthome stuff with Alexa, and that works (lights on/off, etc.) but when I ask it to play music, it says the name of the song I asked for.. but doesn’t play it. Audio out of HDMI on the TV also works.I’ve rebooted my router, restarted both phones… and nothing.Grateful for any suggestions. 

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Corry P
17 days ago
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masstexContributor I
asked in Controllers and Music services

Napster My Music by artist no longer displays library albums

Previously selecting Napster/my music/my artists/some artist used to show a list of albums that I had added to the Napster library.  After recent updates (not sure when) it now goes directly to the artist page without showing the album library information.  If I go on Napster directly it still shows albums I have added in the Music in Library section correctly.Is this functionality that is gone forever?  It was one of the main reasons I have stuck with Napster on Sonos because I like to listen to full albums and finding them sorted by artist makes sense.thanks in advance for any responses

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Sotiris C.
4 days ago
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Stormboy1866Contributor I
posted in Controllers and Music services

New releases not showing for You Tube Music

Hi. I use You Tube Music on Sonos and like scrolling through the 25 or 30 new albums on “New Releases” but for some reason about a week when I go to “New Releases” on Sonos it only shows one or two new albums. Does anyone know if this is a Sonos problem or a You Tube Music problem?  And more importantly how it can be fixed? I tried re-installing You Tube Music on Sonos but nothing changed. Thanks! 

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controlav
16 days ago
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dcwintonAvid Contributor III
asked in Controllers and Music services

How do I remove playlists and other sources from old accounts or services that are no longer active?

For reasons not relevant here I had to resubscribe to Qobuz with new account credentials.  Sonos is still showing playlists, albums, etc from the old account and the new account at the same time. Since I don’t remember which was on which account, I frequently start to play something from the old account and Sonos goes all algo agro on me.  “No can do” it seems to say.  Except it says it in far less poetic ways.  How do I get rid of all of those defunct sources from the old account? I would think that Sonos would just sync with the credentials it has NOW, and not show stuff from an account that is no longer active, but sadly it ain’t doing that. And, of course, I can’t go onto the Qobuz website and manually remove that stuff because, well, the account doesn’t exist any more.  

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Mr. T
16 days ago
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Jacob LadefogedContributor I
asked in Controllers and Music services

Old app fails every time I use New app

Hi allI have some components only compatible with the old app and some only compatible with the New app. Everytime I have used the New app, the old app stops working and will only allow me to open the New app.Anyone Else with this issue and what is the potential Fix?  Components on old app, connect amp gen 1 and connectComponents on New app, sub mini and beam gen 2

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Sotiris C.
2 days ago
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NP90Contributor I
asked in Controllers and Music services

macOS controller in update loop (16.1)

Having an issue with the macOS Controller on my M1 MacBook Pro since the 16.1.1 install a few weeks back.Whenever I load the controller it says ‘We need to get Sonos running on the latest software. Choose Check for Updated to get started.’I press Check and it comes up with ‘No update required. Your Sonos system is up-to-date.’I have deleted the app and reinstalled. I then deep-deleted the app (from ~Library etc) and reinstalled. Same issue.The app and updater has permissions to update under Security > Privacy etc.If I press ‘Continue using the SONOS app’ it then goes to searching and then puts me in a similar loop which is‘Some of your products aren’t registered to your Sonos account. Let’s register them now so you can use them’.I log-in and it goes back to ‘No update required.Can anyone suggest what to do now? I’ve tried ‘Reset App’ etc too.thanks

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Airgetlam
14 days ago
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BrentoContributor I
asked in Controllers and Music services

sonos can’t play Itunes playlist. error Can’t find server

Songs appear but won’t play file.  No server found 

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Sotiris C.
14 days ago
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alfonsi franckContributor I
asked in Controllers and Music services

SOnons coupe la fin des morceaux deezer

Bonjour,Cela n’est pas la première fois que je le signale  et votre indifférence est vraiment insupportable.Le systéme Sonos coupe systématiquement la fin des morceaux écouté depuis Deezer.je n’ai aucune coupure en début , aucune saccades, il ne s’agit pas de coupure wifi je suis en RJ45,  Ce sont juste les 10 dernières secondes de chaque morceaux qui sont coupées et juste après la coupupe le titre suivant commence. C’est insuportable Je vous arrête tout de suite avec vos réponses toutes faites, CE N’EST PAS un problème de connexion que ce soit bien claire !! donc remuez-vous et trouvez nous une solution !Vos équipements coutent tres chère la moindre des chose serait de nous aider et de nous proposer une solution.salutationsfranck Moderator edit: Translation by Google Translate: Good morning,This is not the first time I have pointed this out and your indifference is truly unbearable.The Sonos system systematically cuts the end of songs listened to from Deezer.I have no cut at the begin

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Corry P
11 days ago
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PageContributor I
asked in Controllers and Music services

connectivity

There is a wrong email address associated with my sonos that I can’t get past and can’t find anywhere in the app or on the website

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jgatie
28 days ago
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DLanaganContributor I
asked in Controllers and Music services

Apple music - Airplay

I find the Sonos App not to my liking. I would prefer to operate directly from the Apple Music App. I can get to my Sonos Move albeit not consistent but my main systek si not seen by Air Play. Arc, Sonos One Gen 2, Sub Gen 3.

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Ken_Griffiths
1 month ago
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gsrbobContributor II
posted in Controllers and Music services

Sonos App Bass & Treble Menu

It would be cool if the sub menu access for settings/bass/treble/balance/ & loudness was placed to the left empty spot next to previous track button eliminating the need to tap on the volume. Don’t know if it’s possible but it would be cool to see it in a future update. 

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Airgetlam
11 days ago
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jbartondexContributor I
asked in Controllers and Music services

Apple Music Playlist Repeat - interrupted playback

Recently moved an audio system to run off the sonos port. Have 7 in total. We have a playlist from apple music of around 350 songs (about 22 hours) and the sonos keeps stopping before the playlist ends. The sonos settings are on repeat and shuffle. I am at a loss to get this to keep playing. The goal is to have the music playing 24/7 streaming from the sonos. Checked in the apple music app and cannot find anything to set the list on repeat or change any settings like that. Any suggestions would be helpful. 

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Sotiris C.
1 month ago
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LatortueContributor I
asked in Controllers and Music services

stations de radio grises dans mes sonos

Je n'Arrivée Plus à faire fonctionner certaines stations de radio qui apparaissent en grise et ne fonctionnent pas Moderator Note: - Translation using Google Translate I can no longer operate certain radio stations which appear gray and do not work

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Corry P
10 days ago
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