After struggling to reconnect my play1 after changing wifi password, it finally worked yesterday. However, it does not work via Sonos App while Spotify can find my Play1. Can you help as I want to use TuneIn?
Thanks Georges
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Userlevel 7
+20
Just to check. Did you follow these steps: Connect Sonos to a new router or Wi-Fi network | Sonos
Can you confirm that yur Sonos App Device is connected to the same Wi-Fi?
Edit:
What type of device is the Sonos App installed on?
What do you see in the Sonos App if you cable the speaker temporarily to your router? Then what happens when you un-cable it? What router is it and can I ask was the Play:1 working with this router previously and you have just reset the router or is it a new router? Are you running it on the S1 or S2 App and can you confirm your mobile controller device meets the system requirements shown in the below link:
https://support.sonos.com/en-us/article/sonos-app-requirements
If you are using a new router then perhaps ensure it meets the system requirements shown in this Sonos Support link too:
https://support.sonos.com/en-us/article/sonos-system-requirements
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.