You could try downloading the Sonos app for Windows or for Mac, and try authorising from there? These apps tend to have some of the old app functionality in them which have helped many people sort issues.

No, should not have too. Sonos has a responsibility to its existing customers. Proper R&D rather than a quick money grab through forcing users onto paid subscription services would avoid this Brand nightmare. Just read all the recent complaints from disgruntled owners. Is Sonos Management proud of this sort of feedback?  Sonos Support staff cannot fix the problems after a call lasting over 120mins. Who does this help? How much does this cost both Sonos and the end user. Stop pushing forward more and more dubious solutions that might help and for the user to try That's what your Help Staff were clinging too. He offered nothing that I hadn't reasonably tried. Reinstate prev app and withdraw this new rubbish. 

Suit yourself. Are you here for help or a rant?

Am I missing something? What’s this all about…?

And your reply 'Suit yourself'' is the 'official' response from Sonos?

If so, it talks to arrogance and a COMPKETE disregard for customer satisfaction.

Unless i receive a public apology i will be copying this exchange to social media.

You do know I don’t work for Sonos, right? None of us do. I’m just trying to help you…

Any Sonos people are clearly indicated.

Noted. I have not used this app b4. I have already invested 3 hours today trying to get something as simple as music to play on a paid for system that has worked for 5 years.  Sonos is just ignoring legitimate complaints.

Incidently the pc app has solved part of my problem but that has not translated to my tablet app. Definitely an app issue then which puts the problem fair and square with Sonos.

Thanks for your suggestion.

No worries. I understand your responses more now that I realise you felt I was an employee.