I have had a Sonos Arc for about three or four months now. I have attempted multiple times and with different app updates to link YouTube Music with my arc. I follow the steps carefully, and enter my code each time. When I get to the final Google page, it says,
“Success! Device connected” Under that, it displays my google account gmail address. Then it instructs me to continue to your device. When I switch back to the Sonos app, the app says
“Connection Error
There was a problem adding the YouTube Music account. A connection to YouTube Music could not be made.”
My only option is to click “done”.
I have uninstalled and reinstalled the app. There isn't a way to add the service on the Sonos website, so I'm unsure how to proceed from here. I have been waiting quite a while for this service.
Are you using a brand account or a personal Google account? You might try attempting to add YouTube Music from another mobile device or using the Sonos desktop controller on a computer. You might also try changing your YouTube Music password and rebooting your router and phone.
Thank you! This worked perfectly on the desktop controller app.
- I am using a personal google account
- I attempted rebooting phone and router and ISP modem.
This may be an issue with my Samsung Galaxy S20 FE, the chrome browser therein, or the Sonos S2 app or a combination of all 3.
Thank you for pointing me to the desktop controller app. This should be listed as a workaround.
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