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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,616 Topics
  • 52,495 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7616 Topics
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Theodorus johannesContributor I
asked in Controllers and Music services
pauze

Hoe zet ik mijn systeem op pauze

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T
3 months ago
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VioletMooregardContributor I
asked in Controllers and Music services
Can I transfer a Sonos Playlist of Spotify tracks to a Sonos Playlist of Apple Music tracks?

Hi,I have a fairly long Sonos Playlist that contains tracks linked to Spotify.  I stopped subscribing to Spotify a few months ago and started using Apple Music as the sound quality seems better for no extra cost.  (Spotify HD has never arrived!)Whilst I’ve been able to use the FreeYourMusic app to move my Playlists held directly within Spotify to Apple Music, I don’t know how to / whether I can “re-hook” the Spotify tracks in the Sonos Playlist to the equivalent tracks in Apple Music.I guess the long-winded way is just to build the Playlist directly in Apple Music from scratch, but if there’s a quicker way I’d be grateful to hear from anyone who has done this.ps: I’m happy to re-subscribe to Spotify for a month if this is required.Many thanks, everyone.

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R
27 days ago
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levettoasisContributor I
asked in Controllers and Music services
new app

The new app is not great. I type in a music artist and it populates Top Songs by the artist and you cannot just shuffle all those songs and can only play one at a time. This ludicrous but am I doing something wrong? It’s ruining my time by the pool with my Arc, Sonos One surround sound and recently purchased Sonance outdoor speakers. Please advise. 

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Ken_Griffiths
2 months ago
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Willson0sContributor I
asked in Controllers and Music services
how can you set all speakers to the same volume number?

HelloHow can you set the speakers to the same volume number?I have ten speakers which by the end of the day will be on significantly different volume values as people listen to different music in different zones at different volumes, as is expected.Problem is I subsequently want to play music on multiple zones, but I don’t want the speakers to be at significantly different volume levels. In the old app you could ‘zero’ the volumes by adjusting the slider down to zero. Then all the speakers would increment back up in volume together.  I appreciate that different models of speakers might have different volumes even if they’re on the same number, but I’m talking about equalising large differences in volume here, rather than arguing how exact they need to be.  Is there a way to equalise volume in the new app? I don’t think it’s asking for much, for such functionality, from a product specifically designed to serve music across multiple speakers.  Thanks

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2 months ago
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Cats MContributor I
asked in Controllers and Music services
New App and MP3 files

I have a Move..I waited on the phone the other day for over an hour for sonos help with the new app (have not been able to get anything to play since new app applied) - after another 30 minutes it got down to the guy telling me that Sonos no longer supports MP3 files and that in order for me to get the new app to work so I could hear any music, I had to convert all MP3 files to FLAC format. I don’t see anyone else mentioning this on this site - is this true? This is incredible to me - why oh why oh why would you ever stop supporting all prior music formats...

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Airgetlam
3 months ago
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HiRESrulesAvid Contributor I
posted in Controllers and Music services
Album artwork not showing

 before Sonos updated the app in May, the stability and functionality was great. Since this update there has been lots of issues and some of them have been fixed and some have not and we’ve also talked about them on here.What is annoying is that all my album art that is stored on my local drive, is not showing from my NAS library and it used to work fine? It actailly works through Plex, but I prefer to use my own library, as I’ve got my own playlists that I’ve created over the years….Do we know when this will be fixed please?

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W
27 days ago
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johnnywayContributor I
asked in Controllers and Music services
Music Library Indexing Issues

I recently deleted and re installed my music library in the hope that album artwork would return (it hasn’t, I assume this has not been corrected in the new app yet). The music is stored on NAS and the folder was added successfully.However when I look in album view there are now multiple instances of some titles, some which appear to have no tracks attached. When you look in artist or search by album title or artist the tracks are there although some have missing tracks or tracks out of order or in some instances the wrong track plays!I tried a clean install, deleting the app, reseting both sonos ones and reinstalling the library, same results on the same album titles!I have a raspberry pi based music player running moode and it indexes the library with no issues!Any tips would be appreciated.

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T
1 month ago
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DwainhContributor I
asked in Controllers and Music services
alarm not playing the station

I have always had the alarm set to play the radio but since i updated the app the alarm will only play the chime alarm even as i have set it to play the radio and it wont play anything else than the chime

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C
1 month ago
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Michal1907Contributor I
asked in Controllers and Music services
I cannot connect another speaker to the system (even if I swap the speakers in order)

Hello,I have been using the system for several months (there were no problems and I was satisfied) and a few days ago a problem occurred. I haven't changed the network settings or anything in the Sonos system settings. Suddenly the speakers would not turn on and after a while they were not available in the system.Standard procedures don't work. I am able to reset the speakers and add them again. However, it succeeds the first time. No additional (second) speakers can be successfully added to the system. It goes through the detection procedure, identification sounds, and when the screen for joining the Wi-Fi network appears, the procedure is interrupted. A message appears from the Sonos application that the speaker is added - but it may not be visible and you need to turn it off/on. Then the application displays another window to add the same speaker to the system when it is restarted. However, then you cannot reach the window with the identification sounds because the loudspeaker does

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M
2 months ago
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hshumanContributor I
asked in Controllers and Music services
Multiple empty album copies

I followed the instructions on my MAC and worked around the 913 error by creating the path to my library as if it were a NAS. Everything was fine until last week’s update and now most of my albums are listed multiple times in Sonos and the majority of them are empty. (Example below) I have tried deleting and reloading and even using the real NAS version of my library, but without any change. Does anyone know a fix for this? 

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MoPac
2 months ago
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SneckContributor I
asked in Controllers and Music services
Pandora

I can’t play Pandora when I ask Alexa She says I’m having trouble playing it now. It’s been happening for three days.

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S
1 month ago
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RbcohenContributor I
asked in Controllers and Music services
I always have to reconnect to S2 app

I have 2 different Sonos systems using s2 one at home and one at work after I connect to one the next day the other one doesnt automatically connect i have to Find the system. 

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2 months ago
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joe6481Contributor I
asked in Controllers and Music services
Multiple speakers not playing

I have three speakers in my system (roam is not on). They all show up to select. If I start music on one of them and then try and add the second, it keeps saying unable to connect. See screenshots. It is playing on the Sonos Move. When I check TV Room and apply, I get the unable to connect at the top of the next picture.   I can play different music on each speaker.  I’ve unplugged/powered down the speakers and reset my router and still nothing.  

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R
1 month ago
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Bike BoyContributor I
posted in Controllers and Music services
New SONOS android app

This New App does not allow me to go into System Settings to change surround , bass  treble , sub settings,  tv, music , etc etc.Before with old app it was easy. Finally it is asking me to sign out and sign in as owner to operate these settings. Frustrating is an understatement.  Tried to get old app back with no success.  

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2 months ago
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poolboy610Contributor I
asked in Controllers and Music services
Sonos Amp starts playing music at 6am without an alarm created

Brand new Sonos Amp newly configured and setup to play Spotify playlist at 11:00 AM CST, but it starts playing Bob Marley at 6:00 AM CST. I don’t know how it is doing that as I have never setup an alarm to start music at 6:00 AM, ever!

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P
2 months ago
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BruceadContributor I
asked in Controllers and Music services
Alternatives to the ‘ new’ Sonos App

So it’s obvious that Sonos Executives are ignoring the torrents of criticism about the new app, so I want to move forward, and ask if…has anyone found an alternative app that can be used with Sonos equipment? There is no question that the executive know users are currently tied to their Sonos hardware, but there already must be people looking for alternatives to the audio world’s “ New Coke” is anyone currently developing an alternative app that I can sign up for as a Beta tester?   has anyone managed to work out any means of rolling back to the “ old version”? If so, please share details. Again it goes without saying, that if the Sonos executive p/CEO were serious about listening to their user base, they would provide a rollback option, and see how many took it up. The shock would likely cost them their jobs.a final comment. Great strategy by the Sonos executive to edit/censor feedback in this community to focus on one rather trivial shortcoming with the new app, the alarm option. Thi

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2 days ago
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IanpAvid Contributor II
posted in Controllers and Music services
Error 913, and a fix for some older NAS devices

As many have discovered many legacy NAS devices do not support anything other than SMB1 out of the box, and are no longer supported by their manufacturers, meaning there are no firmware of software updates. With a little digging (and some Linux knowledge), I was able to upgrade my Netgear Stora (about 12 years old) from SMB1 to SMB2 and thus get it working with the new Sonos environment. I find it surprising that I had to do this, given the large number of legacy NAS devices out there used for years by many happy Sonos customers (until now), even my shiny new Macbook Air, can use SMB1 to connect to such devices. Anyway that’s another issue.You need to have some technical Linux knowledge to do the following, it’s all done via a ssh session to the NAS.Here’s what I did. (Big thanks to the guys at OpenStora for documenting most of this.)Get root access, and enable SSH, as most of these domestic NAS units do not provide a command line interface. Details here https://sigri44.github.io/OpenS

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I
10 days ago
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RJIESQContributor I
asked in Controllers and Music services
SONOS FIX UPDATE NEEDED

I HAVE WAITED FOR MONTHS TO HAVE THIS UPDATE FIX IMPLEMENTED. I HAVE NO ACCESS TO MY LOCAL LIBRARY. I’VE DONE THE NAS LIBRARY WORK AROUND BUT IT IS NOT PERMANENT (NAS LIBRARY DISAPPEARS FOR NO REASON) AND THERE IS NO INTERPLAY WITH THE IPHONE APP.  THIS FIX WAS PROMISED IN MID-JUNE AND NOW IN MID-JULY….HERE WE ARE AND NOTHING. I’VE SPENT THOUSANDS ON THIS SYSTEM AND HAVE NOT BEEN ABLE TO PLAY MY MUSIC THIS THIS UPDATE DESTROYED MY SYSTEM.  CAN YOU PLEASE ADVIDE OR DIRECT ME TO WHERE I CAN GET AN UPDATE ON THIS PROBLEM. SOMETHING LIKE THIS IS UNHEARD OF, AND QUITE FRANKLY, INEXCUSABLE.  CAN THE OPEN PROGRAM, PRE-PROBLEMATIC UPDATE, BE RETURNED SO I CAN BE OPERABLE AGAIN?    

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106rallye
2 months ago
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DJHammondContributor I
posted in Controllers and Music services
The Sonos App is still not fit for purpose.

In spite of platitudes and promises from the CEO, on 01 August it is still appalling.  I have completely lost access to Plex and many years of playlists. It still loses the sperakers and plays different streams from different speakers.  Thank god I still have the original app on my PC. Otherwise the system would be imposiible to switch off. I was going to fully upgrade my Sonos system next year, but they can stuff it. I am going to a more reliable competitor.  This is how they treat their early adapters. After a decade as loyal customer this is what we end up with!

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R
2 months ago
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AlbouContributor I
posted in Controllers and Music services
alarm

A quand la correction du fonctionnement de l’alarme qui ne fonctionne plus depuis la livraison de la nouvelle version à cause du nouveau casque ! Moderator edit:Google Translate-When will the alarm operation be corrected, as it no longer works since the delivery of the new version because of the new headset!

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A
2 months ago
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rileymandsContributor I
asked in Controllers and Music services
Unable to accept Terms & Conditions in the new mobile app - Samsung Galaxy S24

Since installing the new version of the Sonos mobile app on my Android Samsung Galaxy S24, I am unable to access my Sonos system.  When I ask to join an existing system the accept T&S’s button is grayed out and does nothing when I tap it. I have uninstalled/reinstalled the app several times over the past two months with no success. I contacted Sonos Tech support today, and they had no solution for this issue.This is getting frustrating, hoping someone out there can offer a solution.Thanks in advance for your help with this problem! 

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B
2 months ago
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KonpegoContributor I
asked in Controllers and Music services
Connecting to android

I have a Sonos setup with two Play3 and three Play1 and also one Roam. When my wife has started a playlist and I connect through the app, I can't see what's playing.No music. The queue is empty.So I can't stop the music or change it.We have Sonos on two floors and our WiFi consist of an Orbi router and two satellites. The Orbi app shows excellent connection and upload/download is also good.So why isn't it working for me? And everything started after the latest update...

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P
3 months ago
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oli_verContributor I
asked in Controllers and Music services
Stability of Sonos App

Hi,I experience the following since the new app is availalbe (black background):App says it cannot load any content...on my iPhone 13 which is up to date The TV room is always lost when listening to the music, I have to add it again all overIt was not a problem with the former app (golden background).Is there any fix to that?Thank you 

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Bumper
2 months ago
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CallistusContributor II
asked in Controllers and Music services
Frustrated beyond normal! Where to start...

I am an easy going islander. I am in IT and used to bugs, figuring out workarounds, even just accepting system issues, latency, and helping users with adoption and change. THIS? THIS IS RIDICULOUS AND FRUSTRATING BEYOND BELIEF and it takes a lot to rile me up. I have invested quite a bit in all sonos products excwpt the eros which I think are ugly. Finally experiencing buyers remorse after ~4 years? System chooses where and when it should play. Just now I could not connet to the amp. Workaround, connect to the arc and then add the amp. Aint I the smart one...wait...it won't allow me to increase the volumn...it finally connected...you can see the indicator but volumn at 0. Increase, and back down to zero it goes!! And that is just the latest...alarm to music doesn't work any more, instead it will alarm to chime and won't shut off...I had to unplug the amp...the list goes on and on... 🤬 Can I go back to the old app? I am sure no, because you are literally forced to upgrade. I will no lo

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press250
2 months ago
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EhschwaContributor I
asked in Controllers and Music services
Digital Keys needed to overide AirPlay

I have to insert an 8 digit code to override the airplay error from my iPhone.  I have found multiple different subjects like serial number, Pin, model.  None of them are 8 digits. Some are longer and some are shorter.  I assume there is a trick to complete this task.  I have no idea as to which one of the subjects I need to use and how do I arrange 8 digits?  For instance, my PIN number is 7 digits with dashes in between some of the numbers.  There has got to be a reasonable answer.  It took me 3 hours to find all these numbers.  I hope one of them is usable with some modifications?

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Belly M
2 months ago
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