Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 3,868 Topics
  • 25,400 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3868 Topics

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grunrContributor I
asked in Controllers and Music services

Amazon Music HD sound drops out or playback stops entirely

When listening to amazon music hd within the Sonos s2 app ,. the song may continue playing (since I see the playback occurring in the app) but there is no sound.   This has happened a few times in past week.  Also, at times the payback just completely stops.   Now the interesting. thing is If I use the Amazon Music app and use ‘Alexa cast’ to send it to the same Sonos speakers (stereo pair of fives) it works perfectly.  

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Stanley_4
1 year ago
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debs02Contributor I
posted in Controllers and Music services

Sonos sharing & forgotten sonos password

I have spotify and sonos and my brother is staying in my house whilst I am away.  I believe he can use his spotify connect to connect to my sonos, but for him to do that will he have to download sonos app and have that so he can control the individual speakers and sounder?  The main problem is I have forgotten my sonos password - and I have it on my phone and mac.  So if i uninstall sonos on both and reinstall (to get a new password), will I loose all my speaker settings and the whole set up? Thank you

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J
1 year ago
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luckedoutContributor I
asked in Controllers and Music services

amazon playlists cut to 500

when i play an amazon unlimited playlist on sonos, Sonos only loads 500 songs even though the playlists may be 600 or more.

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L
1 year ago
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NeilWalkerAvid Contributor I
asked in Controllers and Music services

S2 app repeatedly trying to update S1 speakers

I have a long established S1 operated set of speakers. All are S2 compatible except for a Play 5, so I have kept everything at S1. All good so far.I recently purchased a Roam SL, on the understanding that I could set up a parallel system with the Roam SL as an S2 speaker controlled by S2 app, and everything else as S1.However, the reality is that if any S1 speaker is switched on, I get the upgrade dialog in S2 and an "Upgrade now" button and a 'more information' button. I cannot continue to use the S2 app with the Roam SL unless I upgrade other speakers.I would like a way around this as I'm not in the market to spend more on replacing a fully functioning speaker.Also, the narrative on which I made my decision to purchase was based on information provided that said the two systems could co-exist. Nowhere did I read that only one system could be operational at a time.

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K
1 year ago
controlav
controlavMaestro
posted in Controllers and Music services

TuneIn no longer supported, custom urls no more?

I see that in the Add Services dialog, TuneIn is listed as “no longer supported” (on mobile, Desktop doesn’t include the summary text). We are supposed to use “TuneIn (New)”, which requires a TuneIn account to work.Looks like this means we cannot add custom URLs any more once TuneIn (classic?) is removed?Support, can we get an official statement on this please?

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S
2 months ago
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skyakContributor I
posted in Controllers and Music services

S1 Will Not Update

Hi, my S1 app will not update. I get error code 1101. I was on the phone with Sonos for 3 hours but they were not able to resolve and said they would be sending me an email to schedule a call back from level 2 support but I still have not received it. Reaching out to the community for help. App version 11.6.2Thank you.

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Airgetlam
1 year ago
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QwePoiContributor I
asked in Controllers and Music services

Can only select closest Sonos to Phone when playing music.

Hi All,I use the Sonos app to play music. But I have a frustrating issue I am hoping you can help with.If I am in the kitchen, and select some music to play, it will play on the kitchen speaker. From here I can choose to play in the living room also (which is next to kitchen).If I walk into the living room. And choose to extend the music playing into the living room, it doesn’t show me the option for the kitchen, and therefore I lose the ability to joint control the two rooms.Does anyone else experience this?

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controlav
1 year ago
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Bal55Contributor I
posted in Controllers and Music services

trueplay finding external sound

I am trying to set up Trueplay and it is saying it cannot perform the test because of other sound interference but there is no other sound in the room. I have turned everything off!  Any ideas please?

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Stanley_4
1 year ago
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DanilichtiContributor I
asked in Controllers and Music services

Apple Music Library - Tracks sorting

i recently subscribed to Apple Music and added it to Sonos. When I wanted to play the tracks that I saved in my library, i noticed that all tracks are sorted alphabetically instead of by date added like in the Apple Music app. this is really annoying, since I usually listen to my favorite tracks from new to old.  is this a bug or a missing feature? Perhaps I don’t know how enable it? id appreciate some help.  best regards 

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Greg Shamu
11 months ago
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rorykingmsContributor I
asked in Controllers and Music services

24bit playback from local source no longer works on Play:1?

Just wanted to see if anyone else is having trouble playing 24bit audio files from a local source on a Play:1. This was working great after the S2 upgrade but about firmware v.69.1-33120 this no longer works.I have been able to confirm that 24bit playback did work on firmware v.69.1-31120. Then I updated the firmware on that Play:1 and 24bit playback stopped.Currently on firmware v.70.4-36090 with no improvement.Fun fact: I added a Playbase to the system over the weekend and it plays back 24bit files just fine on the latest firmware.

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R
1 year ago
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AJ LeeContributor I
asked in Controllers and Music services

All the Sonos devices cannot be connected over AirPlay

It is an airplay issue.I just bought a new iPhone 14pro with iOS 16.2 yesterday. All the Sonos speakers, Play 5, Sonos one, Beam and a pair of IKEA shelf model can be found clearly in the airplay list but cannot be connected. At the same time all the Sonos devices cannot be connected in Home app. But every speaker works perfect with Sonos S2 App. I’ve called the support service twice. There has been no workable solution yet though I have done all the suggestions offered by support team.But it was strange that all the devices worked perfect with my old iPhone 12pro with same iOS 16.2.My HomePod mini also works perfectly with the new phone.Now my automatic home music system based on Sonos speakers and Apple HomeKit is dead.

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Corry P
1 year ago
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Turtle YardContributor I
asked in Controllers and Music services

Radio Truman Show

WBUR donation plea plays every time I begin listening via Tune In. Recent development is unrelated to usual station fundraising. Like clockwork- same line every time. What can I do differently? 

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T
1 year ago
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Warren RichardsonContributor I
asked in Controllers and Music services

Wi Fi change with new router

recently had to get a new router and now can’t change the router setting on my Play 1. Can’t find the ‘settings’ column on my Sonos 1 Controller app.

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W
1 year ago
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jottiContributor I
asked in Controllers and Music services

Delay when pausing/unpausing content

Hey guys, first post here, I bought my first Sonos product last week (Sonos Beam G2) and I’m loving it since then. But I’m having a little issue when I’m watching content on the streaming apps (D+, Netflix) of my tv (LG C2). The thing is, when I put Digital Sound Out to “Passthrough” I get a 2-3 seconds delay when pausing and unpausing movies/series, on DV, HDR and regular 4K content. When I unpause, the video starts and the sound takes a few seconds, and when unpausing the same, the video stops but sounds keeps playing. When I try, for example, Youtube videos, it doesnt happen, it pauses and unpauses fluidly without delay. The “solution” I found to avoid the delay is to put Digital Sound Out to “Automatic” but it loses a lot of sound quality.  If someone can help me why this happens on streaming platforms and why on Passthrough setting, or help me fix it, would be so thankful Sorry if my English is not perfect, not my main language, thank you in advance!

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J
1 year ago
ranash1995
ranash1995Contributor I
asked in Controllers and Music services

A removed Sonos device reappears in the list as "Not connected" How do I remove it?

I am using the IOS app and this device will not go away even after a reset, router reboot and full power down.The wrench icon will only trigger a wizard to re-attach the device, nothng to actually delete it permanently. Is there some mysterious trick to getting this device to go away? It is not registered under my account (it was a house guests device, and they took it with them when they left.)

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B
1 year ago
A
ApriliaLacContributor I
asked in Controllers and Music services

sonos no longer in homekit home.

I have Apple HomePods all over my home.  I have an Arc 2 SLs and the 3rd gen sub in my media room.  Having people over last night and was trying to play music everywhere. The media room Sonos shows in the airplay menu but you can’t connect to it.  It’s also no longer in my homekit home.  What I’ve done so far is power cycled all Sonos speakers. Power cycled my iPad and iPhone.  Power cycled the network switch the Sonos is using. Nothing is on WiFi. And power cycled the access point in that room.  Is a factory reset needed for my system?  

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Airgetlam
1 year ago
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dbuttrickContributor II
asked in Controllers and Music services

last.fm has a few youtube playlists that I'd like to play through sonos.

 I’d like to play these through sonos - I am using the sonos last.fm integration.Should I raise a feature request with last.fm? Or is this something that Sonos needs to add somewhere?Thank you.

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Airgetlam
1 year ago
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BDixContributor I
asked in Controllers and Music services

Multiple Rooms - Apple Music

I’ve always been under the impression (and it has worked in practice) that I could listen to different music in different rooms using the same Apple Musicsubscription as long as I was on the same network (of course, if someone was at home listening on sonos and I tried to play from that subscription in the car or at work, one of us would get booted).I am now getting the “looks like you’re listening on another device” message when I try to listen to different music in different rooms using Apple Music for the first time in my decade + of sonos ownership.Did something change?

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Airgetlam
1 year ago
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BbbbjohnContributor I
asked in Controllers and Music services

how to delete a system I used at airbnb

Hello,I stayed at an Airbnb a few months ago that had a sonos system available for guests to use. I had no trouble using that system while there. However, since I have been home, I’ve not been able to seamlessly use my own system. I now always get “can’t find your sonos” message when I open my sonos app, and the app always prompts me to find my find my system and then asks me to choose which system I want to update—this Airbnb system or my actual owned system. Can I somehow permanently delete the Airbnb system so that my app is no longer confused?? thanks!

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B
1 year ago
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twander1Contributor I
posted in Controllers and Music services

Pandora Stations no longer appear on Sonos2 app for iPhone

On my iphone app for Sonos2, I no longer see options for Pandora stations, only see Amazon, Sonos Radio and SiriusXM.  On the Sonos2 desktop version, all my Pandora stations show up. This problem is just in last few days. On the search tab, I could put in artist name and then scroll to stations and would get options for Pandora but that has now disappeared. HELP!

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Corry P
1 year ago
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User134642Contributor I
asked in Controllers and Music services

Unable to browse music (spotify and Amazon)

So I'm now fully on S2.But my music service playlists are not showing tracks.So if I search for a Queen playlist for instance, I get a playlist come up with a "synopsis". But S1 had an actual track list....Tried Spotify and Amazon music services.... S1 stuff still shows track list. But not S2.S1 at my Bar S2 at homeS1 you used to double click a playlist or Album and get a track list, thats missing now

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Jamie A
1 year ago
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User107569Contributor I
posted in Controllers and Music services

SONOS S1 TRUENAS 13

S1 will not play on Truenas 13.  You can see your music however it wont play. Gives you an access denied. Roll back to Truenas 12. Issue resolved.

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U
18 days ago
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IanForContributor I
asked in Controllers and Music services

Albums with the same name are getting merged

I have 2 albums by different artist (Cult and Beatles) called Love which keeping getting merged when I view via the Sonos App but are ok when I view via  Music on my Mac

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I
1 year ago
vw54
vw54Contributor I
asked in Controllers and Music services

Using Fritzbox NAS

My Sonos system is working well over my wifi network provided by a Fritz!box 7530 router. I want to use the router as a NAS music server using a USB stick. I’ve followed all the instructions provided by Fritzbox however when I try to add the Shared Music Folder in Sonos I get the message: “The computer fritz.box refused to let Sonos connect”. Using the exact same access path, username and password I can access the library folder directly from my phone via Chrome. Is there a setting somewhere that I’m missing?

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vw54
1 year ago
M
MeTryingContributor I
asked in Controllers and Music services

Upgrades rarely work seamlessly...

...but trying to upgrade my Sonos app since installing macOS Ventura won’t  happen.This is the error: Which is as much use as a chocolate fireguard.Is this a known issue, please?

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Ken_Griffiths
1 year ago
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