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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,688 Topics
  • 53,120 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7688 Topics
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ian777Contributor I
asked in Controllers and Music services
SiriusXM Canada cannot be accessed since Sonos App update

Since the update I cannot access SiriusXM Canada. Attempts to authorize are rewarded with “Something went wrong….. checkyour internet connection”. Other streamingservices are working fine. 

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3 months ago
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CCCFAContributor I
posted in Controllers and Music services
two week connection inability

Haven't been able to achieve connection for two weeks.  At times it's seemed connected only to have my system say there are no products connected and start the process over or have the process not work.   what gives ?

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4 months ago
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LisaTContributor I
asked in Controllers and Music services
connection

new app does not connect with speakers except the play bar; it won’t connect to WiFi, except the play bar. I don’t know how to get the WiFi connected, help?

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4 months ago
Chris Piazza.Esquire
Chris Piazza.EsquireContributor I
posted in Controllers and Music services
new app- Sonos-Bad business and liable for our damages

I and other customers should’ve been warned from downloading an updating their app, as I didn’t download it until almost a week after it was  available. Sonos is conducting bad business and possibly liable for our damages. Sonos knowingly had us download an app that wasn’t ready and is damaging my Wi-Fi and knocking me off-line at least 50 times a day. They knowingly had us download the update and after the first day, they knew it was corrupt and they still let us download it. I didn’t download it for about a week after it was out and I should not have been able to. They should have acted in good faith and warned me.  They’re arrogant defending their crappy product because they’re afraid of getting sued and they should be. I’m a civil litigator in Georgia and I’m seriously considering filing a lawsuit. I’ve had the Internet/cable company out twice already for Service related to this horrible app.  This is no different than if Sonos sent out a virus and damaged all of our computers.  Eq

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Corry P
4 months ago
ronks
ronksAvid Contributor I
asked in Controllers and Music services
Latest iOS controller app omits Sonos favorites available on Windows version

I installed the Sonos controller update on my iPad Mini (with current OS) and found it now could not play some radio stations. They were still available on the Windows 10 and 11 controllers.What happened was that clicking the Play arrow on the iPad started an animated circle within the arrow which never stopped. I think this problem was limited to stations marked "TuneIn" as opposed to "Sonos", but not certain.I was able to add new favorites, sometimes the same station like KQAC, as a "Sonos Radio Station" and they appeared on both Windows and the iPad and seem to work OK.Other stations (WMNR for example) existed only to be selected as "TuneIn" but with a difference: the stream now came filled with advertising.I have left the old WMNR favorite in place to avoid the ads; curiously it still appears as a Favorite on my up-to-date Windows-based Sonos controller, but is absent from the list on the iPad.

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ronks
4 months ago
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Eilis BContributor I
posted in Controllers and Music services
Suddenly unable to play radio stations on my Sonos system - new app?

The main reason I own a Sonos system is to listen to US and Ireland radio stations, for music (bluegrass, folk etc) and current affairs (RTÉ). Suddenly a few days ago ALL of these have stopped playing, either via TuneIn or MyTuner. (They have never been available on Sonos Radio). I spent almost two hours with the online live help two days ago and she was unable to solve it, and seemed to be totally unaware of the issue previously. She suggested i would have to phone the helpline (which I avoided because of the 45 min wait) to see if it was a problem with my (relatively new) router. I looked through here and tried adding the station’s url to the TuneIn app but that didn’t work. I also deleted both apps and reinstalled - no joy.Grant it, I’m using the old/original Play:1 and Play:5 models, but I don’;t think this is the issue?Will I need to finally DITCH the whole system??If so, what is the best alternative?FUMING!

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2 months ago
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nomad943Contributor I
asked in Controllers and Music services
New S1 Update Question.

Like many my system was just trashed by the latest S2 update. However I still have an old Play5 that is running on an old version of S1. It is trying to make me update that now also and since all my newer Sonos stuff is now useless thanks to S2 update I am reluctant to update my last piece of functional sonos. Has anyone had any luck with the s1 update or should I just keep the limited functionality that the old version still allows?

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4 months ago
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PQ511Contributor I
asked in Controllers and Music services
Music Library

Did Sonos just remove the ability to play digital music from one’s own music Library? I can’t seem to find any of my music from my computer within the sonos app - it only searches online streaming platforms…. If this is the case then the death of Sonos is near

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4 months ago
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dennis tulpanContributor I
asked in Controllers and Music services
add music

Hello. I cannot add music to my playlist in the new app. I can only replace music. Before on the old app I could do that. I am using YouTube music.

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4 months ago
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BernieCMContributor I
asked in Controllers and Music services
Music library removed and unable to add from Mac Air

Having returned from holiday, I updated the software on my Mac Air to Sonoma 4.5. I noted that my music library had been removed from Sonos and I cannot add even though Sonos has sharing rights with the appropriate folders

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4 months ago
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LT55Contributor I
asked in Controllers and Music services
Constantly being asked to sign in again on new version of Sonos on iPhone

Since updating to the new version on Sonos I am asked daily to sign in again on my iPhone to see content I played yesterday. It is quite annoying and I wondered why it doesn’t keep my login?  I can still use Sonos but can’t see content I played the day before…. 

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3 months ago
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MacStuContributor I
posted in Controllers and Music services
Adding tracks to queue

Is it still possible to add tracks to a queue if so how 

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4 months ago
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Harm46Contributor II
asked in Controllers and Music services
new app slow and can’t open stored playlists.

The new app is very slow and saved playlists cannot be played, "play this song next" are disappearing. How long is it going to take for everything to work properly again and will we get our money back if it stays this bad.  

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Airgetlam
2 months ago
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Soulboy61Contributor I
asked in Controllers and Music services
New Sonos app

Since the new Sonos app has updated, aside from the fact it’s really poor to respond & play music from my various devices, more importantly it can no longer find my networked music server ????all my music 30k plus tunes are stored on a WD “ my cloud “ music server, it’s connected with an ethernet cable to my router & is visible on my network from my laptop. However I cannot find it from my mobile app or on my pc app ……HELP 

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4 months ago
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EdelfContributor I
asked in Controllers and Music services
favorites

Why is it not possible to save a station from DR, livestation in favorites. I get af message that says something like “ try again” 

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4 months ago
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Mike TimmisContributor I
asked in Controllers and Music services
legacy favourites

Since the new app took over I have a dozen 'lagacy favourites' which don't work and I can't find any way to delete them from the app...…any assistance would be much appreciated 😁

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4 months ago
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michaellavine2Contributor I
asked in Controllers and Music services
This new app is useless

Unbelievable. I can’t use my sonos in my office because it keeps switching to the kitchen.  This is the WORST app I’ve ever had the horror of using. AND it’s so slow it’s comedic.

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4 months ago
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bramlaurensContributor I
asked in Controllers and Music services
Symfonisk issues after app update

This week our Sonos app at work got updated (iOS 80.01.30) after which all of the Symfonisk bookshelf speakers we have in the building dissappeared from the app.After that I tried factory resetting them and reconnecting them but now I can't even get them to finish setup in the app.It goes past the initial connection phase with the audio pin just fine but after entering the WiFi password it hangs on "connecting”. After this it says it finished connecting but with a sidenote that currently the speaker is not visible in system settings. It then asks me to reboot the speaker and then check system settings again. I have rebooted it multiple times and restarted the entire process multiple times but I keep getting stuck at the same point.Other users with the same issue seem to be helped by using the windows or macos app to update the speakers but for me it says the system is up to date on both windows and mac.Any suggestions? Quite dissapointed in this and we now have 6 unusable speakers.

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4 months ago
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chrisyoung22124Contributor I
asked in Controllers and Music services
new app

What is wrong with this new app??  I am about another week of this crap from pulling the ejecter seat and telling everyone I know to avoid Sonos like the plague. I have been a loyal customer for almost 10 years. I have my entire home surrounded with Sonos speakers-every room along with soundbars. Now they have a new app and all of a sudden it is slow as all hell, it’s impossible to navigate, and worst of all, whenever I try and play a different song, it automatically starts playing on a different speaker in a different room of the house. It woke my kids up the first time and now I’ve had to unplug 2 of my speakers so it doesn’t happen again (which means those speakers are completely unusable). Why can’t we have the old app and format. We are having a party next weekend and if this is still going on, I’ll have to plug in my Bluetooth and I have no clue what ill do with all these Sonos speakers that I once swore by. Is a fix coming or can we please just go back to the old app!!!???

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4 months ago
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JCBarcelonaContributor I
asked in Controllers and Music services
New Sonos App - Volume

It’s very difficult to perform the simplest of functions like raise or lower the volume in the new app. For example, I try to drag the volume line to the left to lower it and it doesn’t respond. Or try to increase the volume by dragging to the right and many times it actually lowers the volume.It’s like the app cannot tell my fingers are going right or left.This is very frustrating. Are people having the same issue and will this get fixed?

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4 months ago
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matotomaContributor I
posted in Controllers and Music services
It‘s not always the CEO …

… but when project management fails, release management is a disaster and crisis management is simply non-existent, then the CEO is called upon - but where is he? Sitting out problems has always been the worst strategy. Now it should be up to the Board of Directors ...

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2 months ago
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DeanocrookContributor I
asked in Controllers and Music services
add to queue

When will add to queue be back available 

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Airgetlam
4 months ago
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MichaNbgTrending Lyricist I
asked in Controllers and Music services
unable to add any music service account

Since the new update, I‘m unable to add any new music service account to my Sonos setup. If I try to and authorize Sonos, the App just responds with an „unexpected error“. I tried it with TIDAL, Apple Music and YouTube Music. On iOS and Android. as my family moved on to a new streaming service and I want to add the new TIDAL accounts of my wife and my kids, this behavior is more than just „annoying“anyone any advice?  Funny, with the macOS App, I was able to add TIDAL Accounts to Sonos. But if I want to add Apple Music, Sonos tells me, I have to use the iOS or Android apps for that. But the iOS and Android apps tell me about “unexpected errors”, when I try to… it's enough to make your skin crawl Moderator edit: combined posts

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4 months ago
K
keeperEnthusiast I
posted in Controllers and Music services
I cant add Audible

I got into a state where the two wouldn’t sync, no problem i thought i’ll just delete Audible and re add the service, no such luck.   This app is simply hopeless, i’ll never buy another Sonos product.  

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4 months ago
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norahAvid Contributor I
posted in Controllers and Music services
May update has removed all my music playlists and library

Hey, sonos, if it ain’t broke, don’t fix it. Before the update in May it was easy to add speakers that I had muted (now I can’t find how to do this), and to control volume on individual speakers. I had a lot of speakers connected and now just one is connected. I hit + add speakers and it searches but can’t find the MANY speakers that USED to be connected.But MOST of all, my playlists are gone, gone, gone. I was a huge fan of sonos, but now more. I am going to sell or give away all my sonos speakers, and tell friends,  if they’re thinking of buying them, go to another source.Little did I know that “automatic update” as toggled on. How about a warning next time, sonos, so I can print out my playlists and recreate them. 

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buzz
4 months ago
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