Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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  • 25,372 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3863 Topics

6
60s LoverContributor I
posted in Controllers and Music services

Magic Auckland Radio

Why has my Sonos Port stopped playing Magic Radio Auckland 100.6 FM .. all the other Magic Stations in NZ seem to work ok through it.

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6
1 year ago
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xponentialContributor I
asked in Controllers and Music services

Volume goes down on several devices

With no changes in the system for the last 2 years besides software updates, my beam and amp started to automatically lower the volume to a certain volume. All Voice and Touch controls are disabled. All devices were restarted and seem fine.The beam does this with the tv input and audio streaming.What can I do?

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X
1 year ago
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Coletek1Contributor I
asked in Controllers and Music services

connection issues

Having a connection issue. Can someone tell me what is the most likely cause?  My products or amps are showing up once I hit the Air Play button, but once I press on one of my listed amps, it spins and never connects.  I’ve unplugged and plugged power for the amps to no avail. Ty 

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Airgetlam
1 year ago
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CPL5571Contributor I
asked in Controllers and Music services

Is creating a group the only way to play something in multiple rooms?

 I have 3 speakers in 3 different rooms. Most times I only want to listen to the speaker in the room I am in but there are times where I may want to play speaker 1 and 2, or 1 and 3, or 2 and 3, etc. It seems like I have to create a group and then delete it if I want to play on different combinations of speakers. These are S2 speakers that are downgraded to S1. Ideally, I would like to play something on a speaker and then check and uncheck other speakers as desired.

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jgatie
1 year ago
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bimfi122Contributor I
asked in Controllers and Music services

Boost not connecting

I have been running my Sonos system with the same setup for at least two years now. My issue started this morning when I could not access any music. After troubleshooting, I discovered that my Sonos Boost was slightly unplugged. I plugged it back in and reset the Boost device. Now, I can’t add the boost to my system. It either says that it could not find the device, or could not find the network. It basically says “We couldn’t find any Sonos products on XXXXXX (wifi) so we can’t set up your Boost”.I have reset my ios device network, rebooted my router, and reset the Boost device, but still cannot establish a connection with my wifi. I was hoping that my Sonos controller on my PC could assist me, but I think they are two separate systems (?). Any suggestion would help me out greatly.

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buzz
1 year ago
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KenzFTContributor I
asked in Controllers and Music services

iPad HDMI -> video, audio through AirPlay

I was able to choose my audio source before iPad OS16, but now it seems like if HDMI is connected to the iPad and to the TV, you can’t choose AirPlay for audio source.I’m in a hotel now and wanted my audio to come out from the stereo pairs of the Roam, video from the TV and watch Netflix and sort.Anyone know a way to get around this?I think you can unpair the Roams and connect to 1 of them through Bluetooth, but that doesn’t help a whole lot…

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K
1 year ago
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NikoZContributor I
asked in Controllers and Music services

We’ve run into a problem. Try again. Apple Music.

Just got my sonos five and when I try to connect to my Apple Music app, I get the error message “We’ve run into a problem try again.”  I have tried all the trouble shoot that I have found on the various threads and nothing worked.

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Corry P
1 year ago
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Bob GutjahrContributor I
asked in Controllers and Music services

Sonos cannot find music on my PC

Sonos cannot find music on my PC.  It is looking for //"laptopname"/Music.  I don't have Music in my root directory.  I see I have my Music directory under Desktop.  My music is in the standard Music directory for Windows 11.  How do I fix this? This used to work.  I do not have iTunes and am not interested in getting it.

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B
1 year ago
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ScratchedN'DentedContributor I
posted in Controllers and Music services

Not Quite There

I signed up for the app, my e-mail is verified and i have an account, but I still can’t play music through the device from Pandora.  Any suggestions?  Thank you.   

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Airgetlam
1 year ago
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AodhánContributor I
asked in Controllers and Music services

Add Music Services: Amazon Music not showing

I’m in Ireland and using a Sonos One. Under Services and Voice==> Music and Content I have Audible. When I click ‘Add a Service’ to add Amazon Music I have 79 options, but ‘Amazon Music’ is not one of those options.Would anybody know how I could make it appear?

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P
6 months ago
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brucegavin74Contributor I
asked in Controllers and Music services

SONOS not connecting but showing on network

I have reset the router etc but not able to connect to SONOS etc but showing on network and http://:1400/ commands work, it stopped working a few days ago, Any suggestions?

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Jamie A
1 year ago
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JSedgwickContributor II
asked in Controllers and Music services

Two of my Sonos Play 1 speakers keep dropping from my Sonos Controller for PC

I’ve been building out my Sonos system in my home a bit at a time.  I started with a Connect amp to power bookshelf speakers in my study and living room; next I added a pair of Play1 speakers in my family room. Then I was gifted a Sonos Move by my kids for Christmas, and subsequently added a Sub to the living room.  All of these work well together and separately.  They all appear in my iOS app as well as in Sonos Controller for PC (Windows 10).  The problem is with the last two additions: a pair of Sonos Play 1 speakers, one in the master bedroom and one in the spare bedroom..  Having carefully and successfully added these two speakers (after resetting and updating both to work with my Sonos2 controller), they periodically cease being able to access my music files on my computer and disappear from the PC controller (though they still appear on my iOS Sonos app and can access SiriusXM).  Any help would be greatly appreciated; getting them to reconnect to the rest of my household Sonos s

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J
1 year ago
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aacwContributor I
posted in Controllers and Music services

I hate sonos

Sonos is the biggest appalling waste of money there is.Having invested in the hardware which is good the software Andy controllers are totally s**t.Always having to update always cutting out now Boeing told to update (pay more) to be sonos 2 compatible and can’t play radio 6 anymore what a Rip offi just want to play music

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controlav
1 year ago
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Joe_dcc7Contributor I
asked in Controllers and Music services

Why is Tidal Dolby Atmos content playing on Beam (Gen2) as Multichannel PCM 2.0?

Hi,I'm using a Samsung TV TU7000 and have connected the Sonos Beam (Gen2) through to the TV's HDMI (e-ARC) port with the Sonos HDMI cable.I have a Tidal HiFi Plus subscription and am running this on the native TV Tidal app. However, Tidal's Dolby Atmos content plays as "Dolby Multichannel PCM 2.0".I've been trying for the past week (power cycling had changed the format to "Dolby Digital 2.0" which is also not correct. The format for that same track has now since switched back to "PCM 2.0" I'm not even sure how/why). I would like to point out that Netflix content automatically plays as "Dolby Atmos" so I doubt it is a problem with my set-up.How do I get Tidal Dolby Atmos music to play as such on the Sonos Beam?If it helps my Tidal TV app is from Samsung's native app store: Build 2020.12.16 Thanks in advance for assisting me in troubleshooting!

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Q
1 year ago
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marquez38Contributor I
asked in Controllers and Music services

Add Sonos Speaker to Control4

I have a Control4 system with a multi-room amp running multiple zones of passive in-ceiling speakers. I’d like to add zones to other rooms without running wires. Is it possible to add powered Sonos speakers (like the One or Five) to a Control4 system? I know it can be done with a Port and Passive speakers, but what about powered Wifi speakers?

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buzz
1 year ago
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Paul_273Contributor I
asked in Controllers and Music services

Apple Music

I am trying to add the Apple Music Service to Sonos on my Mac. I have Apple Music on my iPhone & my iPad. When I go to add Apple Music, I receive the following error: “Apple Music must be added to Sonos from and iOS device or Andriod phone. Then, listen from anywhere, including Mac, Windows, and Kindle.” HOW DO I DO THIS?! What am I missing?! UGH!!!!!  

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controlav
1 year ago
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DdddominikkkKContributor I
posted in Controllers and Music services

How to switch from Airplay stream to Sonos app direftly?

Is there an easy way to do it without having to terminate Apple Music app and Sonos app, then restart music stream from Sonos app? Otherwise Sonos app always displays “playing through Airplay”. iPhone doesn’t allow 2 audio streams, so I cannot Airplay music to Sonos and eg watch YT on built in speakers. Stating music on Sonos app is slow and buggy, so it would be great if there was an easy way to switch the streams quickly 

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Jamie A
1 year ago
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Rex BlockAvid Contributor I
asked in Controllers and Music services

Using an Android phone for a music library

I’m interested in using an old spare Android phone for a Sonos music library (currently using a MacBook which may or may not be off at any one particular moment). The phone doesn’t have a SIM card but it does have a high-capacity SD card and honestly it would make a great remote paired with a Sonos system. But I’m caught up in the details. I have assigned a static IP to the phone and in the Sonos library configuration, I give the path to the highest-level music folder:\\192.168.1.156\Users\username\Music\local\Sonos asks for the user/pass, which is provided, and then says the computer “192.1681.156” refused to let Sonos connect to it. User/pass is correct. Some guesses: I need to open a port? I need to allow Sonos to connect to the Android? I need to set this up from the Sonos app on the Android? (same result)Any guidance is appreciated, thanks!

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Ken_Griffiths
1 year ago
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tomnsuzeContributor I
posted in Controllers and Music services

Airplay

I can't see my Sonos devices when I open Airplay. I only see my smart TV's and Apple devices.

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T
1 year ago
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sibboinwalesTrending Lyricist I
asked in Controllers and Music services

Continuous loss of BBC Sounds service

I use BBC sounds daily on our S1 system through the service and when listed it works very well however everyday I have to reconnect the service as it disappears from the service list. This also happens multiple times a day - if I mute and come back later the same day the same thing happens, the service disappears and I have to reconnect.  Any ideas please?

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1 year ago
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grunrContributor I
asked in Controllers and Music services

Amazon Music HD sound drops out or playback stops entirely

When listening to amazon music hd within the Sonos s2 app ,. the song may continue playing (since I see the playback occurring in the app) but there is no sound.   This has happened a few times in past week.  Also, at times the payback just completely stops.   Now the interesting. thing is If I use the Amazon Music app and use ‘Alexa cast’ to send it to the same Sonos speakers (stereo pair of fives) it works perfectly.  

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Stanley_4
1 year ago
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debs02Contributor I
posted in Controllers and Music services

Sonos sharing & forgotten sonos password

I have spotify and sonos and my brother is staying in my house whilst I am away.  I believe he can use his spotify connect to connect to my sonos, but for him to do that will he have to download sonos app and have that so he can control the individual speakers and sounder?  The main problem is I have forgotten my sonos password - and I have it on my phone and mac.  So if i uninstall sonos on both and reinstall (to get a new password), will I loose all my speaker settings and the whole set up? Thank you

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J
1 year ago
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luckedoutContributor I
asked in Controllers and Music services

amazon playlists cut to 500

when i play an amazon unlimited playlist on sonos, Sonos only loads 500 songs even though the playlists may be 600 or more.

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L
1 year ago
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NeilWalkerAvid Contributor I
asked in Controllers and Music services

S2 app repeatedly trying to update S1 speakers

I have a long established S1 operated set of speakers. All are S2 compatible except for a Play 5, so I have kept everything at S1. All good so far.I recently purchased a Roam SL, on the understanding that I could set up a parallel system with the Roam SL as an S2 speaker controlled by S2 app, and everything else as S1.However, the reality is that if any S1 speaker is switched on, I get the upgrade dialog in S2 and an "Upgrade now" button and a 'more information' button. I cannot continue to use the S2 app with the Roam SL unless I upgrade other speakers.I would like a way around this as I'm not in the market to spend more on replacing a fully functioning speaker.Also, the narrative on which I made my decision to purchase was based on information provided that said the two systems could co-exist. Nowhere did I read that only one system could be operational at a time.

6
K
1 year ago
controlav
controlavMaestro
posted in Controllers and Music services

TuneIn no longer supported, custom urls no more?

I see that in the Add Services dialog, TuneIn is listed as “no longer supported” (on mobile, Desktop doesn’t include the summary text). We are supposed to use “TuneIn (New)”, which requires a TuneIn account to work.Looks like this means we cannot add custom URLs any more once TuneIn (classic?) is removed?Support, can we get an official statement on this please?

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2 months ago
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