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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,173 Topics
  • 51,482 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7173 Topics
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Norbert 56Contributor I
posted in Controllers and Music services
new app not possible

With the new Sonos app, it is no longer possible to listen to music properly. The app takes two minutes to start up, it doesn't show any playlists, no favorites, doesn't connect properly, only responds after 10 seconds, it's really horrible. Shouldn't we consider a class action lawsuit against the company's headquarters in California?

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N
3 months ago
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MABanjoContributor I
asked in Controllers and Music services
SiriusXM will not play on Sonos post SIRIUS update

Worked perfectly until recent Sirius XM update. Spent two hours with customer service of both companies. Believe this is a SiriusXM issue NOT a SONOS issue.  Sonos was very little help. SiriusXM was even less help. Any ideas? 

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M
3 months ago
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agiguereContributor I
asked in Controllers and Music services
connecting sonos 1 to my system

My sonos1 has always worked properly.one day it stopped working.I didn’t change anything. No new wifi, nothing.I tried everything they say several times.when i tried to connect, in the process it stops when trying to get on my wifi.but it worked on the pastit says problem 1014.???thanks if someone can help me!

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A
3 months ago
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JwhpageContributor I
asked in Controllers and Music services
adding to the queue

Why won’t this new app update allow me to easily add music to the queue. The only options are replace the queue. What happened to that functionality? Why have they made it so difficult or taking it away?

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J
3 months ago
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KathyMusicTrending Lyricist I
asked in Controllers and Music services
Sonos app for Mac computer is missing

Sonos app was on my computer yesterday but today when I tried to open it, it continually asked me to update and responds that I don’t need an update.  I thought maybe I needed to uninstall and reinstall but there is not an app for Sonos in the Apple App Store!.  They continue to show the Sonos app for iphone or ipad.  It has not operated correctly since the recent update but I can’t go back to the older version.  Is there any solution to this new issue?

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K
3 months ago
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Stephen_28Contributor II
asked in Controllers and Music services
how do I swap speakers in the new app?

Why does it feel like it takes 5 more taps in the new app to change which speaker it uses? Am I using the new interface wrong? I can't just pick a single speaker from the list of available ones anymore. I have to check it then uncheck the other one that was previously selected. Is there a better way to go about picking a single speaker in the new interface?

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3 months ago
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DanWhite1Contributor I
posted in Controllers and Music services
Connection

I still can’t connect after the May 21st update.  It still says product not found.

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Pools-3015
3 months ago
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CjlcwsContributor I
asked in Controllers and Music services
Sonos S2 Controller for PC Forcing Update

When I opened my Sonos S2 Controller for PC on my Win10 PC this morning, it appears to be forcing me to accept updates since the only option is to accept a prompt that says “we need to get Sonos running on the latest software. Choose check for updates to get started.”  The only option is to reset the app or submit diagnostics.  If I accept this update, will it force me to the new disastrous Sonos app? BTW, I know I should update to Win 11 and will shortly, but please don’t go there in this conversation.

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C
3 months ago
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RNKContributor I
asked in Controllers and Music services
What happened to the Library feature showing song and artist names

Why has the app stopped showing the currently playing artist name and song title in Library?

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R
3 months ago
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EwarriorContributor I
posted in Controllers and Music services
When Alarms are still not availble/viewable in Sonos App

In case anyone was having the same issue was having. I updated my Sonos app and Sonos speakers to the latest versions as of May 24, 2024 and the Alarms were still not showing in the Manage section of the app. I tried force quitting the app multiple times, deleting the app and re-installing the app, etc.What solved the problem was on the iPhone was to reset the network settings of the phone.In iOS go to Settings-->General-->Transfer or Reset iPhone. After selecting Transfer or Reset iPhone select Reset. After selecting Reset various options appear. Select “Reset Network Settings.” After the phone reboots sign back onto your wifi network. Open the Sonos app and the Alarms became visible.Hope this helps someone else in the same situation.

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F
3 months ago
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StuarisContributor I
asked in Controllers and Music services
app update

Since latest update I can’t ’play next’ a track or album. Help please. 

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3 months ago
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ZoharshemeshContributor I
asked in Controllers and Music services
disconnecting after last update

After the latest update i having a lot of disconnecting when using the Sonos app it not happening when use stream by air play 2Help please 

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Z
3 months ago
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ToledoNativeContributor I
posted in Controllers and Music services
Music folderes

How much did you get paid by the streaming apps to disable our music folder?

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T
3 months ago
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lets_rockAvid Contributor I
asked in Controllers and Music services
How do you clear the queue on the new App

How on Earth do you clear music on this new AppWhere has the clear Queue function gonei can’t stop music from playing 😡 

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shfawaz
2 months ago
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MartindunkContributor I
asked in Controllers and Music services
qobuz

Qobuz not functioning properly with the new app. Cannot find content of My Playlists, or My Artists. Everything worked perfectly with the old Sonos app. Very frustrating!

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C
3 months ago
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SV1313Contributor I
asked in Controllers and Music services
new sonos port wont play Apple Music

Just purchased a Port to play music through my speakers in my home gym.  I have several Sonos products throughout the house. Port added to system without problem. Will not play Apple Music playlists. I have re-authorized Apple Music in the Sonos app…and Apple Music plays without issue on every other device. Port will play Amazon, Spotify, and Tune-In without issue.  Just will not play Apple Music. Has anyone else experienced this …and if so was the issue resolved? 

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1 month ago
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IvPoEnthusiast I
posted in Controllers and Music services
Removing product from S2 with factory reset

I have two S1-compatible speakers in my home office. They are currently part of my S2-system. Downgrading products from S2 to S1 is currently not supported through the app, but does anyone have experience in doing a hard factory reset and adding the speakers in S1 as if it were new products?And maybe as a separate question: is it possible to remove components from your system in the new S2-app? I can't find that option.

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3 months ago
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mbushellEnthusiast I
asked in Controllers and Music services
Internet Down App down

One more issue with S2 and the new release. I had a 6 hour internet downage last night. I recently purchased BlueSound speakers. I could not stream of course, but access to my local NAS music was unaffected. This was true of the PC (downgraded) app. But it is not true of the new Sonos app. You cannot even run the app if the internet is down. It just presents a blank screen. I am not sure if this was true of the old S2. I suspect it was.Another thing: the fact that Sonos insists on registering my speakers is annoying. And I can’t even sell them without telling Sonos about it. Not so with BlueSound. I am not sure of Denon and the other competitors. Sonos needs to loosen its grip on the user.

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3 months ago
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Frustrated 2Contributor I
asked in Controllers and Music services
New app not working on my ipad

The new app works on my phone but not at all on my iPad. If I’m out no one at home can access the Sonos!Any suggestions would be helpful - other than replacing Sonos with Alexa!!!!

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P
2 months ago
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HiRESrulesAvid Contributor I
posted in Controllers and Music services
Fixing the library error code 913 for Windows users!

So a big thanks also to “helpingiskind” @HelpingIsKind So as far as windows users go, sorry not sure about iOS users here, but the crucial things after updating the windows app for W10+, you need to turn on “Advanced Sharing” in windows, and make sure that your music library whether it’s stored on a NAS or just an ext usb drive, or internal drive is added to your library. So this is the example that helpingiskind gave:Please right-click on the Music Folder > Properties > Advanced Sharing > Add Sonos Wireless HiFi System to Read/Write:Then go to Sonos settings on your laptop and add “My Music folder” and it will sync.  Because the android app is terrible, I rolled back to the version 78 and found the .apk for that and then the app works like it’s used to and marries to the W10 controller app nicely….which has also caused the update issues along with the apps for android/apple to be very annoying! Good luck and lets hope the next update from Sonos makes things nice n easy for ev

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1 month ago
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JM505Contributor I
asked in Controllers and Music services
sonos app

Is the Sonos app going to bring back the queue functions: “play now” “play next” “add song to end of queue”, and ability to delete songs also. I have quite a few speakers and these missing functions were used daily. I haven’t used my speakers with this app since it has been updated. 

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3 months ago
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mrkesuContributor I
asked in Controllers and Music services
Can't see Sonos speakers unless I'm on the 2.4GHz Wi-Fi???

I have two Wi-Fi’s, one for 5GHz and one for the old 2.4GHz. They both are connected to the same LAN network, just using slightly different Wi-Fi names.Sonos speakers are connected to the 2.4GHz network, and my phone is on the 5GHz network. This has always worked fine.After the new update I have to connect my phone to the 2.4GHz Wi-Fi or my phone can’t see the speakers, why? 

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3 months ago
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mrkesuContributor I
posted in Controllers and Music services
How do I update the music library?

I’m going crazy from this new re-design. I can’t imagine that whoever designed he new app actually uses it.Anyway, did they remove the button to manually trigger the music library to update or am I blind? I feel like I’m clicking everything and I can’t find it.The new layout is SO UN-INTUITIVE it’s actually insane how bad they made it.

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3 months ago
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PoildurContributor I
posted in Controllers and Music services
Mise à jour Sonos et bibliotèque musicale

Salut.Je ne pouvais plus ajouter ma propre musique dans la bibliothèque Sonos.Je suis sous Windows 10.Cliquer menu démarrer, dans “rechercher les programmes et fichiers” taper WMP NSS et sélectionner “voir plus de résultats”. Sur la page qui s’ouvre, cliquer droit sur votre fichier musique et sélectionner “accorder l’accès à” et valider “système hi-fi sans fil sonos”. retourner dans sonos, gérer bibliothèque et ajouter votre musique.pour mon cas, ça a fonctionné. Moderator Note - Translation by Google:Hi.I could no longer add my own music to the Sonos library.I'm on Windows 10.Click start menu, in “search for programs and files” type WMP NSS and select “see more results”. On the page that opens, right-click on your music file and select “grant access to” and validate “sonos wireless hi-fi system”. return to sonos, manage library and add your music.for my case, it worked.

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Jamie A
3 months ago
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Landy_Series3Contributor I
asked in Controllers and Music services
Problems with the App - constant update

I have a "Softwate Update" pop-up window but after checking it says "Your System is up to date". Pressing Done and the story repeats... Uninstall of the app is not helping. I have this pop-up message everytime and can't remove it. What could be done? Thanks

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R
3 months ago
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