Controllers and Music services
Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.
- 2,984 Topics
- 20,545 Replies
Hello,I want to stop using TuneIn for my radios stations because the service is using ads before playing the music. Its very annoying for the morning alarm…The new Sonos Radio service seams really good and without ads, the universal search finds my station but when setting an alarm there is no universal search, you must find by browsing ALL the categories.So my question is, where can i find Frequence 3 ?I did not find it under France, Ile de France, i cannot browse all the regions and cities !! Thank you for the help. Julien
I was a big fan and as I have added to the devices it has become harder to install. The app and the Arc keep forgetting each other and have to go thru a list of questions that show me the Arc then it says not found. The iPhone app does not stay active when the screen times out. Have to log back on the iPhone to mute or unmute it is just easier to use the TV controller. The Arc can not be controlled by the Virgin controller. I will not be buying any more Sonos devices as the whole system has become cumbersome and slow and unreliable.Even registration for this forum asks questions which I answered but the username was not unique and I had to answer them again and then again because I did not acknowledge the terms. It seems unlikely that any of my choices would have changed I. The 5 seconds between attempts. Do they not test S2 and the registration process with real users.
Hi there,I noticed some tracks on a Sonos Playlist I created some years ago can’t be played anymore. The player would skip them and go directly to next track. I never encountered this issue before. I have my tracks on my personal server which is connected to my Wi-Fi router and my Connect system is also connected to this router. The playlist was created some years ago, before Sonos started to mess up with different controllers. My controller is now called S1. S2, apparently, is not compatible with my Connect. Though I have also a black Amp that would be compatible with S2 but I don’t want to use 2 different controllersOn the other end when I go to directly to my music library and play the tracks directly, outside the playlist, there are no issues.
I have successfully installed my new device ‘Connect’ (Serial No. D102 1909CP *redacted*), and it is working well. On my Apple iPad, I can stream music from different radio stations to my amplifier and loudspeakers. However, my music library is on my Apple MacBook Pro, but I cannot play any music from my music library. Sonos website says ‘install the MacOs app, then …’. But on the Apple store there is NO MacOs app to download. Can you please help by telling me what to do to play music from my MacBook Library? With advanced thanks, Hamid Radjy
We’d like to discuss some of the issues you may encounter whilst trying to update your Sonos system. When you are attempting to update your system without success, there may be an error message that shows onscreen. In this article, we’ll tell you some Quick Tips to get around these problems, as well what to do if you encounter an error message. Please feel free to contact one of our support technicians if you need any assistance throughout. Or you can ask the community for help. Quick Tips The steps below are common fixes for a variety of Sonos update errors. Try going through these steps first before looking for your specific error in the next section. Retry the update Try starting the update again from the Sonos app.If you control Sonos with more than one device, you can also retry the update using a different Sonos app. Reboot your router Unplug your router from power, wait 10 seconds, then plug it back in. When your network is back online, try updating Sonos one more time. Rebo
I was unable to reach my NAS’ music library. A couple of days it played music without any problems. So I resorted all my files; did a restart and my also I got the required updates, but still it says that there are ‘no selections are available. My MacBook does not have any problems to see all the folders though.Are there any tips?
Hey there, a few days ago I received an email from Sonos asking if I changed my email address to one I’d never seen before. My system is new and I’m the only one who’s owned it, so (reading into other threads here) I don’t know how this email address could’ve landed in my system. I called Sonos today and the tech helped me transfer the system back to my original email, but we’re still clueless how this happened, and I’m concerned there’s a wider issue. Oddly (no idea if it was related), earlier the same day I received a phone call from an “Apple rep,” which turned out to be part of the “iCloud breach” phone scam. I realized this after a few minutes on the call and hadn’t given the caller any information. Still, the timing of the change on my Sonos account to an email I’ve never heard of has me concerned. Anyone else experienced this?
Is this still an issue? Sonos should please figure out a way to play a recently added playlist continuously without splitting them up by albums, where we have to continuously go on the phone and pick the next song. This is quite trivial and seems like should be a simple fix. If the Playbar I bought 3 months ago can’t update to have Airplay then the least they could do is make it possible to play a playlist continuously...Has anyone figured this out yet? Thanks!
So I have been using the free version of Spotify with Sonos for some time, and decided to go for Spotify premium. Before I upgraded I tested that Spotify app as a free user, and was happy with the ability to control/cast to Sonos directly from the app. But after upgrading to premium it started failing. Has anyone experienced something similar? Controlling Sonos from Spotify:Shortly after upgrade to a family plan I was no longer able to successfully cast to Sonos, my devices will show up, but there is either just silence (while the app shows it is playing), or simply a failure to connect. After a connection failure the Sonos speaker will (strangely enough) start playing whatever was the last music/service it played. Weird. Sonos devices (Play 1 and Move) will however reliably show up in the connect list. This behaviour is consistent from both Android app (tested from two devices) and from the PC app. I have removed the Spotify service and reinstalled in the Sonos app several times. Have
HiI have about 2500 MP3 files in my music library.When I start playing, everything is fine - but then I fx. watch some tv, when I again want to hear music and start playing the music library playlist it starts from number 1 again. Isn’t there a way that Sonos remember the last song played and can continue from there???It’s pretty stupid to listen to the same 10-20 songs again and again :)I know that I, via the app, can scroll down to the last played song or shuffle the songs. But I mainly use Google assistant voice commands to start and stop playing music.
Since recent Stitcher and asonos app updates for iOS equipment, both my iPhone 8 and iPad 2…. when I bring up stitcher to play podcasts on sonos, it lists all my podcasts…. Under shows… but no longer has them grouped like they are in the stitcher app. So this means I have to scroll thru all my various podcasts to find what I’m looking for.before these app updates, the groupings came over int9 Sonos…. making it so much easier to find the podcast im looking for.sure would be nice 9f we could get these groupings back!
For some reason just recently using the Amazon music service within the Sonos app my Amazon Music Albums and Playlists recommended for me are all indian music, which I have never listened to before ever. any ideas what’s happened please.
Hi everyone,I’m completely disappointed about my problem. I want to mount a share into my sonos app but I don’t find the solution. System : Synology NASSonos App: S2 on Android and Windows (same problem!)Error: it depends the configuration (because I tried many thing). Mostly it’s “Connection refused”.URL: \\192.168.1.100\mymusicUsername: sonostestPassword: simple password like 1234567890Actions I did:Enable SMBv1 to SMBv3 Disable Firewall Tried to mount on Windows the share with the same username/pwd: OK Tried to mount on my Android the share with the same username/pwd: OK Mount with account with “admin” right: Failed Guest account, without password: FailedMobile/Windows:No VPN Same network No specific configuration (like Domain)I read many posts about this problem but unfortunately, it doesn’t work for meThanks for your help
Hi, Sonos has suddenly started skipping all my tidal playlists tracks after more than a year and a half of working perfectly. I don’t believe anything in my system or Tidal has knowingly been changed. I don’t have any other instances of Tidal playing in the household. I have good download speed of circa 30Mb/s. Strangely if I open Tidal direct on my device I can play the same playlist perfectly to Sonos, I just can’t get Tidal to play from Sonos. Other music services play and I can play radio stations. My wife has the Sonos app on her phone and has the same issue. She doesn’t use the Tidal app. Any ideas? Thank you.
I have my Apple Music account linked to Sonos. When I browse “My Music” in the Sonos app, I can see all the albums that I have downloaded on my phone, but some (or in some cases all) of the songs are grey’d out. When I look at the same album on the Apple Music app, the songs are all available / not grey’d out. Any ideas / advice, please?
When I plug my USB into my TV (Sony Bravia A8 OLED), the arc does not play the audio files for movies, even though they are Dolby Atmos, it switches to the TV audio automatically, even though the settings say its playing through the speakers? Does the Sonos Arc not support USB files playing through the TV?
Scrobbling to Last.fm from my Sonos system has been working flawlessly since I set it up a year ago, until just a couple days ago. My first instinct was to try and disconnect/re-connect Last.fm from within the Sonos app, but before I did that I noticed Last.fm wasn’t in the list of available services (both in the PC and iOS Sonos apps) to add. I still see my Last.fm account as one of the active services running but I’m hesitant to remove it since there doesn’t appear to be a way to re-add it.Has something changed? Eric
I’ve been using PLEX Media Server (PMS) running on a Synology Diskstation to serve up local music files to the household SONOS system. It has been working flawlessly until the last couple of days. Unfortunately, both the NAS software (including Disk Station Manager, v: 6.2.4-25556) and PMS (v22.214.171.12428) were updated during this time, so I’m not sure where the issue started, but this is what I’ve been able to establish: PMS will play any mp3 file via either the Android and Windows desktop SONOS controllers (S2). PMS fails to serve up almost all 16bit 44.1kHz flac files to SONOS and reports “Unable to play - the connection to Plex was lost.” This error is reported in both Android and Windows SONOS controllers. I have found only 2 flac files that will play and I can see in the PMS dashboard that they are being played as flac (stereo) at 834Kpbs and 941Kbps, respectively. However, all other tracks on the same album fail to play. I have one album that is hi-res flac and it plays fine b
HI, I have issues connecting to Tunein, mostly where I am trying to listen to previous episodes (live radio seems to work OK - I mostly listen to BBC service). Sometimes when ‘listen again” playback does work, it will stop mid program and then I get the “Unable to play...unable to connect”. I can always go to live radio at that point and it works 100% of the time - no connection issues. I have removed and reinstalled the Tunein service, rebooted devices etc. I created a diagnostic report 1122795564. Many thanks for your help
After Stitcher eliminated my favorites playlist, I started looking for an alternative podcast platform to use between Sonos, Windows and Android. I hoped to try Pocket Casts Plus under their free trial period, but when I try to add the service to either my S1 or S2 system, I authorize my account via the web page and it says ‘success’, but when I return to the ‘Add a Service’ dialog in the app, it says ‘Account not found. Unable to add Pocket Casts account.’
Hello!I have half a dozen playlists, originally made in iTunes, that disappeared when we transferred the music library onto a separate storage unit (NAS).The funny thing is that Sonos still sees them and we can play them by choosing them in ‘imported playlists’. The NAS music library is the only source for the Sonos, and yet we cannot find these playlists on the NAS ourselves!What I really want to do is to find these playlists on the NAS, so that I can re-import them back into iTunes.Can someone clever please point me in the right direction, all my online searches on this topic only throw up irrelevant results for this situation!Thanks in advance!
Login to the community
Log in or register to reply
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.