Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 2,987 Topics
  • 20,571 Replies

2987 Topics

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AhsowellContributor I
asked in Controllers and Music services

SiriusXM not encoded correctly

I continue to have this error when using SiriusXM and Sonos but it only applies to certain channels?I’ve read all the previous posts and tried their techniques but nothing will work- also the most recent post I’ve seen is a year old just submitted diagnostic but don’t have the number 

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Airgetlam
2 years ago
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Pimpernel10Contributor I
asked in Controllers and Music services

Unable to add music folder to SONOS

I just installed a new Synology DS218 NAS but when I try to add the server I get the following message.  SONOS was unable to add the music folder.  Please check that the path to the folder and the user name and password are correct.  Reason.  There was a problem adding the new music in the shared folder "|MusicServer\Music" to SONOS.  There is no error code but there is a link to a help page to do with serverstacks but that seems to be a different issue. I can add a music folder from the PC with no problems.  Can anyone help please?  Thanks

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Airgetlam
2 years ago
8
8858oboe
asked in Controllers and Music services

Sonos and Audible once more

I have had an Audible.ca account for many years, I bought Sonos originally so that I could play my Audible books on Sonos.  It worked well, but in the years I have had it, searching the Sonos/Audible book list has been a nightmare.  It rarely worked and never, for example, gave a complete list of the books I had for any given author.  In a bored moment, I tried it again yesterday - Joy!!! - search on Audible/Sonos worked perfectly and very quickly, amazing - nothing has changed on my Sonos for a while and I really do not keep track of Audible updates, so no idea when or why the system(s) started working.Today, I thought I would search for a book in my Audible library via Sonos and play it - but the Sonos service was not longer visible on the MacBook Pro.  All I have done since last night is switch the Mac off last night, then on today - but there is no Audible service on the Mac, So I re-added the service, re-registered (it said I was already subscribed), the service reappeared in the

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8
2 years ago
R
RCOOPContributor I
asked in Controllers and Music services

Recent iTunes Playlists Missing

My Most recent Itunes Playlists are missing, not just from Sonos, but from seemingly the back end of my Macbook. For Example “Xmas Car 2” created this year. It does not appear in Sonos when I refresh or update the library. However, it also does not appear in “finder” on the laptop. It does appear in the actual Itunes. Along with more playlists more recently created. And the older playlist that do appear in both itunes, sonos and the itunes media folders on the computer. Where are these playlists and how do i get them into Sonos? So the issue is not thattI dont know how to update my playlists. Its that this process is not working. And I cant find the new playlist in my computer in order to add a new location for Sonos to find them in. I hope that makes sense, I realise this is probably a problem with Apple, but there is nothing I can find on their forum about this. FYI my music is not in a  Cloud, it is on my computer.  Cheers, Rich

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Xander P
2 years ago
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MaelstromContributor I
asked in Controllers and Music services

Genre no more?

I have just tried to search through genre, for the first time in a while and I see that the message “No selectins are available” comes up.  Why is this happening now when it didn’t before?  It’s the same  when I use the Android app as well as my PC.

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M
2 years ago
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FrankafloatContributor I
asked in Controllers and Music services

Sonos Dropout only if using internet

I have two Sonos-One speakers, each in a separate room. When streaming music stored on our NAS device, over our Orbi WiFi, it works flawlessly. When streaming music from Spotify, one speaker (always the same one) drops out every couple of minutes or so. I cannot understand why an internet buffering issue would only affect one speaker. Can anyone suggest a reason and a fix? thanks.

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F
2 years ago
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benjtekAvid Contributor I
asked in Controllers and Music services

Sonos Connect loses input signal from local source

hello,i recently use sonos connect with 2 sonos one, i mainly use it with my macbookair connected in rca to the sonos connect (and after via amplifier with wired speakers).when i send music via itunes or internet on macbook with audio local source (RCA), each time, after few seconds, music stops, signal switched off, sonos connect starts blinking white (signal lost), and the local source entry no longer appears.When i use radios on app (sonos radio etc...) everything is ok, no lost signal. Is semeone can help me please ?I already changed channels, switch audio compress… Thanks,Benjamin

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Ken_Griffiths
2 years ago
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ChristopeContributor I
asked in Controllers and Music services

Internet radio station recently switched to HTTPS and is not accessible through Sonos anymore

Hello! One internet radio station I’m listening to recently switched to HTTPS and is not accessible through Sonos app anymore. Old URL which now redirects to the new streamhttp://pbb.laurentgarnier.com:8000/pbb128 New URLhttps://pbbradio.com:8443/pbb128 I’ve tried to add both URL manually but it won’t connect and there’s no error message at all. It works if trying through a browser, ITunes, VLC, Audacious or if I’m using Logitech Media Server to stream it to my Sonos Port. Any idea how to make it work again? Thanks,Christophe

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A
2 years ago
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DaveJ_1Contributor II
asked in Controllers and Music services

Spotify does not show in Sonos music searches

For the past few days Spotify has not appeared in the results when I do a music search in the Sonos iOS apps on my iPad and iPhone. I can use Spotify in both apps, but on a music search I only get results from My Music Library and Amazon Music, with the exception that if I click on the Playlist tab in the search Spotify is included. If I click on Artist, Album, Song there is nothing from Spotify. When I do a search on the Sonos app on my desktop computer (Windows 10) Spotify does show up in all of the searches. I have updated all of the apps and deleted and reinstalled the Spotify apps on Sonos on the iPhone and iPad, but the problems remains. Anybody have a solution?

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C
2 years ago
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gravityattractsTrending Lyricist I
posted in Controllers and Music services

Apple Music - we've run into a problem

For some reason, I cannot use the ‘My Music’ function of the Apple Music Service anymore. It displays “We’ve run into a problem. Try again.” I have deleted the app on all my devices, reinstalled. I’ve deleted the service and reauthorized. I’ve reset my router. Apple Music works fine. It’s only within the Sonos app that the error occurs.  Please help. Family account if that matters, and both users experience this. 

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T
1 year ago
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MrDarcyContributor I
asked in Controllers and Music services

Spotify app (desktop and iOS) can't find Sonos speakers

Both were working fine until recently. Now Sonos One speakers don’t appear in the Spotify ‘Connect to Device’ window. I CAN find the speakers if I go through the Sonos app (desktop and iOS), however.Most frustrating.Everything is on the same wifi network.Please tell me there is a simple fix 

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G
2 years ago
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vicvomitContributor I
asked in Controllers and Music services

YouTube Music Only Displays Playlists Option

In both the Android app and the Windows desktop app, when selecting the YouTube Music Service, it only lists ‘Playlists’ in the Menu. There is no ‘Songs’, ‘Albums’ ‘Artists’ etcHowever I can use the search facility which brings up some but not all of my YouTube Music content. I have a free YouTube Music account, however I’m sure these things were working properly last time I checked. Anyone else have this issue or know how to resolve it?Many Thanks.

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V
2 years ago
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Hairyman68Contributor I
asked in Controllers and Music services

Playing from another source

 

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106rallye
2 years ago
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paelbersContributor I
posted in Controllers and Music services

YouTube Music doesn’t appear on Sonos S1

Good morning, when Google Music went black I changed for a paid subscription with You Tube Music and uploaded my own music. When searching for music in the Sonos S1 app I could choose between Spotify and the music from You Tube Music and my uploads. Since some months You Tube Music doesn’t appear on my searches anymore in the app. The app however tells me that You Tube Music is active in my S1 app. I deleted and restored the You Tube Music connection to my S1 app. , which worked flawless, but whatever I try there is no You Tube Music popping up in my searches!!!!! Please help!!! Many thanks in advance!peter

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P
2 years ago
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BobG in NTexasContributor I
asked in Controllers and Music services

Music library access denied under S2

Following my upgrade to Sonos Controller S2 (to accommodate my new OneSL speaker), I can no longer access my music library.  I’ve tried deleting and re-adding it, but the add gets access denied,also.NOTE:  When I upgraded to S2, I got an error message saying that SonosLibraryService could not be started.  I’m guessing that may be the ultimate source of my problem.  If so, what can I do to fix that issue?

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controlav
2 years ago
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KennyRichardsContributor I
asked in Controllers and Music services

Connection to SiriusXM lost

This morning my pair of Play1’s are unable to connect to live streams from SiriusXM. I’m able to stream to devices like my iPhone and computer. I’ve done all the recommended steps (ensured latest version of software, rebooted router, power cycled speakers, etc)  I can’t find any ‘current’ reported issues and the dashboard says SiriusXM is working. 

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Rowena B.
2 years ago
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Churchill7Contributor I
asked in Controllers and Music services

Sonos HD Radio Canceled (One last troubleshooting attempt)

So I canceled my subscription and it will be fully dead end of the month so I thought I’d see if there were any fresh ideas out there.  Only Sonos HD Radio has issues. It simply cuts in and out randomly. It’s like the buffer in the speakers isn’t big enough for the payload Sonos HD radio is sending. Anyway, I have 18 speakers around the house. I have one wired in that is always at the top of the group list so he’s always the group coordinator. The wired speaker has far less issues but the WiFi speakers just cut in and out ever 10 to 15 seconds. Some speakers are on the same level as the wired.  I’ve test wireless interference, internet speed and latency. Even logged in with a friends Amazon account that has HD music and that worked. I really like the Sonos stations so I figured why not ask again…. ideas on cut in and out issues or is this just the way it goes when you have a lot of speakers?

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C
2 years ago
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ThomasJ-wastakenContributor I
asked in Controllers and Music services

Sonos playlists on iOS

Most of the time I am unable to access my Sonos playlists on my iOS devices (iPhone and iPad). They are visible sometimes but most of the times the whole section is missing on the ‘My Sonos’ overview page.The Sonos playlists are reliably visible and accessible in the Mac app. It appears to be a problem only present with the iOS versions of the app.Is this a known issue? Is there a solution? It is a bit awkward carrying the MacBook around all the time just in case I want to listen to a playlist. 

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T
2 years ago
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nigelsmithAvid Contributor I
asked in Controllers and Music services

MacOS update - An unexpected error occured while importing playlists

I finally updated macos to Catalina 10.15.7, which replaces itunes with apple music.Now I get the ‘unexpected error occurred while importing playlists” error every day when my music library updates, and all my playlists are invisible to Sonos.I’ve tried exporting the ‘music’ library as xml and using it to replace the itunes library file [which appears to update itself anyway] as suggested here but it didn’t help.90% of the time I use Sonos playing music from my library, so this is really spoiling things.Help!

1
C
2 years ago
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GFSJSContributor I
posted in Controllers and Music services

Particular iHeart Radio based Sonos Radio station will not play consistently

I’m relatively new to Sonos so I may call things incorrectly. I’m in the US.I am having trouble getting a particular free Sonos Radio station to play consistently. The Spa station can play for days and then one day just will not play at all. I spent several hours this morning off and on trying to get it to play. I can immediately play a different station so I don’t think it is a networking problem and my hardware has not changed in weeks.The only thing I can imagine is that I might be running out of play time but I can’t find any documentation that that is a thing for Sonos Radio or iheartradio on Sonos.Any ideas?

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Airgetlam
2 years ago
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Milkman286Contributor I
asked in Controllers and Music services

Big Sur and Music App

hi has anybody else been experiencing problems with Sonos and the new Music app that replaced iTunes. I can no longer import playlists created on the Music app to Sonos.Sonos no longer recognises .xml files generated by the app.I’ve tried both the ‘iTunes Music Library.xml’ as generated automatically by the Music app  and individual playlists as .xml from Music but Sonos won’t read them. If I place an old iTunes generated .xml into the Sonos folder it reads it and updates the library accordingly so I know there isn’t a problem with where I’m placing files.Any solutions anyone? Thanks!

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Corry P
2 years ago
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Rob57Contributor I
posted in Controllers and Music services

Duplicate tracks in music library

My music library is sourced from my iTunes music library, and I rarely have duplicates there.  However when looking at albums in my Sonos 2 app music library, many albums have the same tracks 2 or 3 times.  Where one truly is a duplicate in iTunes I delete the whole duplicate album and then I update my Sonos library. However the duplicate (and triplicate) tracks are still there.  How do I get rid of them?  Thx

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Xander P
2 years ago
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Gawel91Contributor I
asked in Controllers and Music services

Spotify Connect: Can't see the Sonos Beam

Hello,I got a Sonos Beam recently and it’s very good but I’m trying to play music through Spotify Connect from my phone but it doesn’t even display the speaker.I tried from my laptop and another phone (Android and iPhone) and no luck, no Sonos Beam displayed, despite being on the same wifi network (I forced every device to be on the 2.4 GhZ network).I tried a lot of things (rebooting everything, disconnecting the app, etc.) but no success.I can play Spotify from the Sonos app but I would like to just use Spotify Connect.

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G
2 years ago
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nickmancContributor I
posted in Controllers and Music services

Odd issue

We have two systems A pair of  ones upstairs which work fine. We have a beam and two play ones downstairs. We have had started having issues with alexa and also with playing music from radio , be is tunein, my radio tuner or alexa, even from app we cannot play music, but if we start the music upstairs and add the downstairs in to play too it will play as long as the upstairs ones are playing too, when we try just to play on the ones downstairs we get cannot connect all the time with https: then it's blank.Anyone had this issue and a way to fix it, it worked fine until last week   

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N
2 years ago
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Celeste1Contributor I
asked in Controllers and Music services

Streaming radio stations - restrictions

Hello. Until recently I was able to stream music from 2 favourite Greek stations (Mancode Radio and Ellinikos 93.2). Now, both stations are geo-locked both on Sonos Play:1 and TuneIn Pro.Is there a setting I have missed that could give me access again to these favourite stations?

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J
2 years ago
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