Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 3,282 Topics
  • 22,251 Replies

3282 Topics

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BruceCanaanContributor I
asked in Controllers and Music services

Account Login

I have successfully logged onto my Sonos account (here) but cannot login on the App. The app askes me to “enter the account info fo t***i@outlook.com”. I have no idea what this account means or if it is the source of my problem. The same thing happens when I try to open my account through the app on my wife’s phone.

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2 years ago
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StfngContributor I
posted in Controllers and Music services

can't add Apple Music on Android

Screen turns white, just like many users experience. On chat support I was told that it's Apple's fault and Sonos can't solve it. Is that true?You are still selling Beam stating that it works with Apple Music, that's a bold lie. 

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S
2 years ago
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qprfactContributor I
posted in Controllers and Music services

Setting up Sonos with Mac Big Sur

I have Sonos controller app S1 (11.2.13) on Big Sur (11.6.1) which does not allow me to add my music library to my Sonos system (two “old” play 1s).Before I installed Big Sur (for which I completely reset my Mac), I was connecting fine.I’ve set Security and Privacy as below:When I try to set up Music, I get the notification that my library is being added, and that it will take some time, but after the wheel has stopped spinning it is not thereWhat else do I need to do?Note that my Sonos system is recognising and playing Spotify, etc

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Q
2 years ago
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dennismoskovitzContributor I
asked in Controllers and Music services

“On My Phone” not showing up under Browse

“On My Phone” not showing up under Browse. I have no idea why this has suddenly disappeared. I’m using IOS 15.1.1

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controlav
2 years ago
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J. AuerContributor II
asked in Controllers and Music services

Frequent need to reauthorize Apple Music

I realize there is endless discussion about problems with reauthorizing apple music, but my question is simply ...why? Why is this necessary? Why does it sometimes happen multiple times in a week?  BTW I use both S1 and the later systems in different locations. It happens at both.  This is not urgent, it’s just bothersome.  Thanks very much for your time,  JA

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Airgetlam
2 years ago
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DstaasContributor I
asked in Controllers and Music services

cant reauthorize or add apple music to sonos

I simply can’t get Apple Music connected to my Sonos system. I’ve uninstalled and reinstalled Sonos as others have suggested. I deleted Apple Music from my account to try and re-add the service. I get the same problem every time. I select “ already have account”, it opens the Apple Music landing page to connect, I select connect, and it just hangs forever. It did this when I tried to reauthorize, and now it’s doing the same to reconnect it.  super frustrating. This is my primary listening mode with Sonos. Other suggestions to fix?

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T
2 years ago
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EmbattleContributor I
posted in Controllers and Music services

Synology DSM 7 beta & Sonos

It would appear that under DSM 7.0beta Sonos Libraries will no longer work, in essence even with SMB 1 enabled due to one of the following: https://community.synology.com/enu/forum/20/post/139213?reply=440018orhttps://community.synology.com/enu/forum/20/post/139200?page=1&reply=440124  

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N
2 years ago
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Phil56Avid Contributor I
posted in Controllers and Music services

grayed out songs from Qobuz

I’m playing the expanded version of Achtung Baby from  Qobuz, but the cd 2&4 parts of the playlist are grayed out. Why is this?

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P
2 years ago
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kz5rt2Contributor I
posted in Controllers and Music services

Update Music Index - Music Files not Available

Hello, I’ve recently updated my sonos port, probably should not have.  I can longer update my music library.  I’ve verified the files are there, shared, and accessible and can play them with a pc using winamp. I have the music stored on an external usb drive mounted on the router.  I’m very frustrated, followed the threads with similar problems with no success.  I’m hoping I can run a diagnostic report and someone can help me out! Thanks!

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buzz
2 years ago
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Notorious SQBContributor I
asked in Controllers and Music services

XM is not encoded right.

XM plays for a few minutes then stops with message that it is not encoded right. Worked fine a month or so ago, now it happens every day.Any solution would be appreciated

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N
2 years ago
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BrinAvid Contributor I
posted in Controllers and Music services

Music library not updating efficiently or capturing all items

Admittedly I have a large music library but it has been larger and has updated quickly and efficiently in the past. The music file is 388gb, 42000 files but it has been larger with no problem .Over the last couple of days it has not captured all items despite removing the path and reinstalling on 2 occasions now. It has been indexing for about 3 hours as we speak. It is making me doubt whether the directory path is correct even though the app prompts me towards C drive and the Music folder which contains the files in question. Also I have had a strange prompt asking for permission to allow this app to make changes to my device whenever I request an update. This has never been asked before when I have requested an update. Has the recent update anything to do with this ? It seems very odd. The internet speed isnt the quickest but adequate and at the same response rate as usual. Not moved the PC, wireless connection, no ethernet. Had one online conversation and a remote call this morning

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2 years ago
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TwincamanAvid Contributor I
posted in Controllers and Music services

Sirius XM cuts in and out

On my Sonos system, Sirius XM cuts in and out more frequently the longer its on.  With speakers directly connected and with wireless connection.   No issue with Sirius in car.

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James L.
2 years ago
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KC66725Contributor I
posted in Controllers and Music services

Sonos Apple Music error

I have just started subscribing to Apple Music and thought it would be easy to play an iTunes playlist on Sonos but alas no. I have gone into the Sonia S1 app on my iPhone, then browse, Apple Music, My music, Playlists. Selected the playlist but all the songs are greyed out and when you press play the following message appears. ‘An error occurred while adding tracks to the queue (802)’.  Can someone help resolve this issue. Thanks Kevin

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Airgetlam
2 years ago
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MYHAIRYContributor I
asked in Controllers and Music services

Macbook Migration

I’ve just migrated my files to a new MacBook M1. Sonos can see all the titles in my music library, but won’t play them because it says the server can’t be found. I don’t get it?

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M
2 years ago
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albertpeiroContributor I
asked in Controllers and Music services

1101 Error I tried everything on this forum

Diagnostic Report Confirmation Number: 798541507I’m trying to connect to Sonos Play:1Mac specs:MacbookPro 16 2019 MacOS Big Sur 11.4 No special network setup, VPN or firewall, just a home internet connection with default router settings and Wi-FiSonos Controller:Version: 10.6 Build: 54272031 Sonos ID: 132579743 Sonos Diagnostic:Associated Product: 192.168.0.162 Play:1: Albert’s Coconut Sonos Serial Number: XXX Version: 13.3 (build 65121040) Hardware Version: 1.8.3.7-2.2 Series ID: A101 IP Address: 192.168.0.162 WM: 0 OTP:---------------------------------Sonos plays fine from my phone with Spotify, and from the Macbook using Spotify. It works fine as a device found on the network. It just won’t connect to the Sonos 2 Mac Desktop App. Sonos has been just upgraded to the latest firmware via the iPhone Sonos 2 app, before I try connecting to it via Desktop App.I don’t understand why the Desktop App thinks that Sonos is not up to date, it has just been upgraded via the app and it plays mus

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A
2 years ago
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Edwardrr28Contributor I
posted in Controllers and Music services

Sonos music service will not load

Apple music issueDespite restarting the sonos system, reloading apps on all devices, apple music will not go to the log in screen but remains a white out, its alhad a glitch before and I've successfully reloaded it. This time a week has passed and no further on. Help!I've also removed devices from apple music and re linked.  

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2 years ago
RealMusicFan
RealMusicFanContributor I
asked in Controllers and Music services

Music Library: "The computer "192.168.0.1" is not responding.

What worked perfectly before, does not work now! From the many many posts on this subject, we all know the symptoms: Whilst trying to add a  music folder, you are greeted by the message:  But it worked last week! I have checked all the advice from the various posts about SMB1 and firewalls etc. Nothing works. The computer I am trying to connect to is a bog standard Seagate HDD attached to a Telstra (Australia) “Technicolor DJA0231” Broadband Modem/Router connected to our NBN (National Broadband Network): a so-called “Telstra Smart Modem Gen 2”. Not the ideal NAS solution I agree, BUT IT USED TO WORK FINE!  What has changed? I have no idea. I religiously install updates to my Windows 10 system and to the Sonos controller. The Telstra Smart Modem updates itself. I have no control over that. I have a bunch of Sonos products including:2 Gen1 Play:52 new Sonos 52 Sonos One2 Sonos One SL1 Playbar1 Sonos RoamI am running two version of the controller (S1 and S2) in order to accommodate my old

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el rubio
2 years ago
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willmanContributor I
asked in Controllers and Music services

Reauthorising Apple Account (or rather now, adding Apple account)

Hi,My wifes Samsung Galaxy S10+ won’t connect/play Apple Music to our Playbar, which it previously did.‘Needs reauthorising’ - white blank screen - so deleted and re-added - checked ‘already a member’ and a white blank screen appears, again.I’ve deleted the Sonos app and reinstalled - same problem.Any suggestions welcome, thank you...

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2 years ago
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JustinRSContributor II
posted in Controllers and Music services

Issue with Play:1's and Amazon Music Ultra HD

My first post, hello all. I have had Sonos for many years and have never had an issue until recently. My Play:1’s are set up in a stereo pair with a 2nd Gen Sub and a few days ago I started having issues with Amazon Music (specifically songs that are Ultra HD only) and have been experiencing extremely choppy audio which makes the music un-listenable.I do not have this issue with my amp (newest gen) or SL ones, it only happens with the Play:1’s. I was on the phone with support for 1-½ hours with no solution - anyone else having this issue? I am using S2 and I am assuming this is an issue with the Ultra HD music file being compatible with the Play:1’s since it doesn’t happen on any of my newer speakers. It also does not happen if I select songs that are not Ultra HD. I do not have any issues with streaming Ultra HD songs directly from the Amazon Music App.(I have removed/reinstalled the Music link in the Sonos app, rebooted my router and modem, rebooted the speakers, did a factory reset

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A
2 years ago
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Rheinland WolfContributor I
asked in Controllers and Music services

SONOS App cannot connect to apple music anymore

I cannot connect my sonos system to apple music anymore after a change of my apple password. Everytime i try to add apple music in my sonos app of my android device and select existing apple account a blanc page shows up and no further interaction is possible

2
Ken_Griffiths
2 years ago
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Eamon MContributor I
posted in Controllers and Music services

curator

Hi,For some reason I cannot connect the curator playlist on Apple Music to my Sonos’. All working fine apart from that but its annoying as thats the main music I listen to.

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B
2 years ago
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aceretumContributor I
asked in Controllers and Music services

Music Library Folder Address

I have a music library on an external USB drive to a Samsung Galaxy tablet. I have just “upgraded” to Sonos S2. Now when I want to “Add Shared Music Folder” to the Music Library Setup, it no longer gives me an option to browse, I can only fill in a box that wants an address string for the folder.Whatever I try for the folder, I only get the response that “The computer ……. cannot be found”. I am guessing at the folder path so I assume that it is wrong, but it may be right and I have some enable/disable settings wrong on the tablet which is what much of the frequent problem advice seems to suggest.What should the folder address be so I at least start with that correct? \\Galaxy Tab A (2018, 10.5)\Tablet\USB Storage 1\Music\ is a typical failure.  

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Corry P
2 years ago
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BradN11Contributor I
asked in Controllers and Music services

amazon music skipping

While playing music from Amazon music on Sonos the songs skip constantly. When I switch to another streaming service on Sonia they work fine.

4
D
2 years ago
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bgraham1962Contributor I
asked in Controllers and Music services

Rova stations dropping out again

After being stable for a few months Rova stations are starting to drop out again.  After about an hour of playing correctly they start having 1 second-ish drop outs.Stopping and starting the stream solves the problem for another hour.  (Buffer starvation?)Not sure if this is a Sonos or Rova setup issue but it is very annoying. Anybody got any ideas? I can’t find a direct support contact address for Rova so I cannot send the issue to them either. RegardsBrian

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Airgetlam
2 years ago
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cranneberryTrending Lyricist I
asked in Controllers and Music services

music stored on computer is a mess

I use Sonos primarily to play music stored on my Windows computer. It is all organized in itunes, with many Playlists. I open Sonos and go to Music Library > Imported PlaylistsThe issue is that my music files seem to be in many different locations on my computer. I can see this in itunes if I right-click a song and select Show in Windows Explorer--the songs are all over the place.  And I sometimes get errors that Sonos cannot find a song.Can I go into File Explorer and move the music files around so that all the songs are stored in the same folder in just one location? Then I would go to Sonos > Manage > Music Library Settings > Folders and list just the one folder.This seems too easy--what am I missing? What other files would need to be in the folder with the music, such as a library file? I don’t want to totally mess things up.Thanks in advance for your advice.

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2 years ago
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