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Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,098 Topics
  • 51,101 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
solved this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7098 Topics
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PueblothunderContributor I
posted in Controllers and Music services
What if you dont use/enjoy streaming services?

Bluntly speaking, the Sonos app update is making me consider leaving Sonos. I have heavily invested in my sound system but I can tell that the cultural move towards streaming services and not owning your music is phasing people like me out. I do not like Spotify or Apple Music or any of those services and hence why the new app format is useless for my needs and in fact makes it annoying to access my personal music collection. I understand that this is a toothless attempt at fighting piracy and owning physical media in favor of forever renting music media, but it should be noted that the new app is terrible for those of us who just want to stream our own collection via WiFi. What do you guys propose I do in order to get the best experience from using the Sonos app? I really don’t want to abandon Sonos but the app’s overall update direction is increasingly making it feel inevitable.

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3 months ago
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DaffyBandmitContributor I
posted in Controllers and Music services
The new Sonos app sucks so bad I may throw my gear in the river and buy a Brennan

This app sucks. All I want to do is play my music. I dont care about services. This new app buries my own files. Crap!

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3 months ago
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Fusus hkContributor I
asked in Controllers and Music services
how do you add songs to queue?

Since the new update I am unable to edit the queue, meaning I cannot add songs to queue. I can only replace the queue which allows me to only play that song and nothing plays afterwards. Is there something I’m missing?  

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3 months ago
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DustybeanContributor I
asked in Controllers and Music services
wifi

Why is there no network to connect to in Sonos app?! I’ve done everything to get my system back up and running. I’ve followed all the Sonos help topics and it’s garbage! Please help

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Stanley_4
3 months ago
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lazylouisTrending Lyricist I
posted in Controllers and Music services
SONOS Article - The Independent 25th May 2024

According to an article in The Independent yesterday (25th May 2024) SONOS says “it is “moving quickly” to improve its new app, after an update that led to widespread outcry”.In addition..”It said that it was “fixing bugs and performance issues” while working to add features back into the app. A new update, released earlier this week, brings back support for Apple accessibility features, the option to play music from a local library and the option to add and edit alarms, for instance.”“Our latest update resolves some of the most critical known issues, but know we have more to do,” the company said. “We hear your feedback and are working hard to deliver the experience you expect and deserve.”Anybody got the update and installed it?. I checked yesterday, and several times this morning, but no sign of any updates to V80 of the App or V16.2 on my Mac (I’m in the UK if that makes any difference to a release).More smoke and mirrors from Mr Spence me-thinks while he surveys the pile of money

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3 months ago
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Sir_xyzContributor I
asked in Controllers and Music services
sonos new app: only the system account can manage alarms

HelloThe new Sonos app got installed. I, as the system owner, have the manage button to manage the system and also the alarms. My family members were able to manage their own alarms before, now they get a notification they need a system account. I understood only one system account can be created. How can I make it possible for my other family members to set and manage their alarms? As I’m not going to be the alarm manager for the family. Please get this problem solved asap! 

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3 months ago
tevo40
tevo40Contributor I
asked in Controllers and Music services
timeformat

How do you change from am/pm to 24 hour format.  Wake up function  

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Bumper
3 months ago
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Kurt holm carlsenContributor I
asked in Controllers and Music services
sonos app update

Aften i have made an Update i cant play Music from you see Music and telmore Music, the radio workshop.when Will you fix it? it was Worning fine before the Update ?i Can see om Facebook that several danish People’s have a lot of problems aften you have released the New Update . kurt

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3 months ago
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Jamesclarke88Contributor I
asked in Controllers and Music services
New App wireless setup

Hi, I have 3 Sonos Play 1. All factory reset green flashing lights.When I use the new app to add them they say they are added but dont appear on the app. I hard wired one to router, thats the only one that shows.Tried factory resetting the other two, going through very slow process to add but never show on the app. Please help. Sonos support no **Moderator Edit: Removed diagnostic number*

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Airgetlam
3 months ago
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robokittyEnthusiast II
asked in Controllers and Music services
will controller get back letter of the alphabet heirarchy?

I have that common problem that with the new app I sometimes have my music library and sometimes not. Ok, I’ll wait until they fix it.But when I do have it, I notice that I can’t pick an artist by first letter any more. the old app on ios would should you the letters of the alphabet, so you could pick there, then expand. Now it doesn’t seem to have that, so I need to scroll through all the artists in my library. Which takes a really long time.Anyone else have the problem?

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3 months ago
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NickkkkContributor I
asked in Controllers and Music services
where is my music library

New phone, new Sonos app, no music library, this is not the first time is it

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3 months ago
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Byron RoyeContributor I
asked in Controllers and Music services
playing of podcast plays all instead of one I selected

When I select a specific episode of a podcast this new version of Sonos controller plays it then proceeds to play all of the subsequent episodes.  Why is this happening and when will it be resolved?  Is anyone else experiencing this behavior?  This is the sixth major defect that has reared its head in this new version.  I am at a loss; my system is near the point of being unusable. 

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3 months ago
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BobVA28Contributor I
asked in Controllers and Music services
Network connectivity and connected devices

Has anyone else experienced on the Android app devices and favorites etc not shown on connected network. Requires closing the app and reopening it for them to appear.

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3 months ago
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CushiContributor I
asked in Controllers and Music services
Music Library no longer supported on old app OS 15.5

I have one IPad using the old app on so 15.5 which was my only way of accessing my music library. All other devices updated to new awful app.I was able to access and use my own music library but today after a 10 day period of non use my music library does not appear as an option and music library settings is greyed out and says I have to update the app.is this really happening that Sonos is forcing people with their own music library to update to a piece of shit app that will not allow us to listen to our music?!I’ve held off moaning but this is unacceptable.If theses something I’m missing then please advise.If it’s another big error from a company supplying speakers and system to allow people to enjoy music they own rather than stream via a service then how do I add my weight to get something done about this? 

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3 months ago
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JonhortonContributor I
asked in Controllers and Music services
why did you completely screw up the Ui with the new design?

Your new design has removed basic functionality that is incredibly frustrating.Where is the add to queue button on songs or albums?Where is the ability to quick view an album from a song?Why can't I easily browse the artist from a song I like?It takes at least five more steps to do anything in the new design! Android design is also an afterthought.  I didn't pay thousands of dollars for your system for it to be neutered by a half thought through redesign!Please fix this asap.

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3 months ago
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Thyg0dTrending Lyricist I
asked in Controllers and Music services
Can't Control system anymore

Hi! What do I do when I can't control any speakers at all?  Every setting rubber bands back, while playing music from Spotify (via wife's app, same app, same Android version, same Sonos account and so on) I can't see nor control what is being played or change any settings. My wife can't switch songs unless pausing the music, restarting speaker she wants to play on or we kick it off the network. But neither of us can do any changes. Volume changes seems to lag up to 1-10+ minutes. Before you start yelling network issues, let me reassure you it's not, it worked fine before the dreaded app update. I've reset one of the speakers, didn't help and refuse to reset anything else, reset the app, removed the app So, what do I do?

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3 months ago
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BenduliniContributor I
posted in Controllers and Music services
symfonis

hi everyone, in the first configuration of the symfonisk frame, after connecting it to wifi, it forces me to update, but it can't get it updated giving me the 1002 error and even restarting it to factory data doesn't work, what can I do?

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3 months ago
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CatokaContributor I
asked in Controllers and Music services
sonos sub-mini will not register during setup

When switching to a different network/router I factory-reset my sub-mini and started set-up from scratch. I get connected to the wifi, but the setup fails in the final stage when the sub-mini will not add to my system (Beam Gen 2) Anyone got any ideas?

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3 months ago
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S3B.CContributor I
asked in Controllers and Music services
Speaker connection trouble.

Hello my name is Sebastian, I am having trouble working my Sonos speakers through my iPhone while on the app. Only my Sonos Five and Play 1 1st gen allow me to change the EQ’s and adjust volume through the app. The Beam gen 2, with two Play 1’s “1’st gens” as surround speakers and Sonos Move seem to be connected to the app. However don’t allow me to change the EQ’s or ad them to a group. I also can’t Airplay or play music from the app to those two speaker, if I just wanted to listen to them individually. For some reason it is working perfectly fine on my dad’s iPhone through the app, he can connect to all speakers and control volume of each speaker but it’s just not working on my iPhone through the app. If anyone can help me out with some troubleshooting, that would be marvellous.  Regard Seb 

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3 months ago
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Dave in ArizonaContributor I
asked in Controllers and Music services
New app defaults to one speaker

Since downloading the new app (not a fan like everyone else it seems), my system defaults to one speaker. The backyard speaker. It’s not a huge deal to turn that one off and switch it to the speaker I want but is there a fix somewhere in the app?

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3 months ago
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AmieGContributor I
asked in Controllers and Music services
"System" View Location

Why must we take multiple steps to see all our speakers (the “system”)? That's always the first thing I will want to see. If I need to turn a speaker off or lower volume urgently, I have to go through way too many steps to find that speaker to make adjustments. So frustrating.

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3 months ago
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StewartroneyContributor II
asked in Controllers and Music services
My Cloud NAS drive

I have some older speakers running on the S1 app, all no problem. Trying to add a My Cloud Home network drive to hold my Music Library but can’t seem to add it. In my S1 app I get error code 900. On my Windows PC I edited the settings using regedit as suggested in the help but still no success. I can see the drive on the PC no problem and can access the folders and files okay, but in Sonos on the PC I keep getting an error (see screenshot). Anything else I can try? Trying to add screenshot but it’s not having it. 🤷‍♂️Moderator edit: Combined posts

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3 months ago
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GregP66Contributor I
posted in Controllers and Music services
new sonos app

Since the new upgrade (?) on the Sonos app my Spotify will sporadically drop from playing on my arc when played from iPhone. It never happened before and nothing else has changed. 

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3 months ago
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KratouilleContributor I
asked in Controllers and Music services
« Continue » button won’t work during TruePlay calibration.

HelloI’m trying to calibrate my system but during the TruePlay procedure, I’m stuck at the second step right after rotating my phone… When it says to face the TV, I keep pressing the « continue » button but nothing happens ! It seems the app becomes unresponsive because I need to close it and restart it.I’m on the latest version of iOS with an iPhone 14 Pro. My system is an ARC + 2 x ERA 300 + Sub.Thank you

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3 months ago
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KarderbyContributor I
posted in Controllers and Music services
radio.net dead on Sonos

Radio.net has been removed as a Sonos service at their request. This was an important service for U.K. listeners as it gave access to non U.K. stations. I think this leaves us with just my tuner allowing us in the UK access to the world since Tunein/Sonos have blocked non U.K. streams. My tuner blocks access on other platforms - are there any other options for UK listeners ? 

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3 months ago
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