Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 6,556 Topics
  • 47,584 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
solved this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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6556 Topics

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anne vamplewContributor I
asked in Controllers and Music services

Albums not playing

Hi,I have the new app through IOS. I can’t play any albums. It just shows error. Can anyone help please?

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phillydog
2 months ago
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SDM31Contributor I
asked in Controllers and Music services

Probleme enregistrement ERA 300

Depuis 2 jours je n’arrive pas à connecter mes enceintes ERA 300 , j’ai deja ma beam 2 connectée mon sub mais les 2 era impossible.je n’ai pas e probleme de wi fi ou de réseau j’ai essayé sur les 2 réseaux je suis perdu  impossible d’enregister   c’est nul nul et nul  Moderator edit:Google Translate-For 2 days I have not been able to connect my ERA 300 speakers, I already have my beam 2 connected to my sub but the 2 era impossible.I don't have a Wi-Fi or network problem. I tried both networks. I'm lost. unable to record it's rubbish, rubbish and rubbish

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2 months ago
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CkeeterContributor I
asked in Controllers and Music services

lost multi zone with new app

Since the new app download, I lost the ability to play different sources in different rooms. It’s all speakers, one source… before update I could play roam in garage with Sirius xm, move in back yard playing Spotify and beam playing movie in den

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2 months ago
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LucbriContributor I
posted in Controllers and Music services

radio france

Impossible d'écouter radio france avec la nouvelle application Sonos sur un Sonos one, me redemande sans cesse de me déconnecter et de me connecter,  quelqu'un(e) sait il(elle) faire?Merci Moderator edit:Google Translate- Impossible to listen to Radio France with the new Sonos application on a Sonos one, keeps asking me to disconnect and connect, does anyone know how to do this?THANKS 

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2 months ago
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FILIBAOContributor II
asked in Controllers and Music services

Trueplay does’t work on the new app

The app stucks on trueplay re-optimization, i moved my components and i need to re-optimize the system 

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2 months ago
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GsantiagoContributor I
asked in Controllers and Music services

Radio

After Sonos app update, radio stations are not working : Sonos radio, Tune In.

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2 months ago
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Seth1967Contributor I
asked in Controllers and Music services

The new app - it’s terrible!

What were you thinking #sonos for releasing that aabsolute abolishment of an app in its current state?? Give me the old app back while you complete your work. Someone should be fired for certain. What idiots! Who made the decision to release that thing? It’s useless for me and many others from the comments I’m seeing. I can’t build a queue? Are you kidding me?  The design seems to be okay so far. It’s much slower. Buggy. Couldn’t connect my mom’s system properly after updating the app. Very disappointed. I hope your approach to hardware design is MUCH different! 

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2 months ago
Bumper
Bumper
asked in Controllers and Music services

Sonos App v 80.00.08 Released

Look out, an update to the new app just dropped. Anyone update yet?If you don’t want this turn off auto updates ASAPIf you are feeling brave or self loathing, update and let us know how good or bad  it is🤣As is typical there are no Release Notes yet. 

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2 months ago
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AmiteContributor I
asked in Controllers and Music services

Biblioteca musical & permisos acceso macbookpro

He actualizado aplicacion Sonos en Macbookpro y no accedo a la biblioteca musical, cuando intentas acceder a una canción dice que no hay permisos. He eliminado la biblioteca, como indica la pagina de soporte de Sonos pero ahora es imposible volver a crear una, da el mismo mensaje no tiene acceso a la carpeta del ordenador que se estaba utilizando hasta ahora para la biblioteca musical de Sonos.¿pueden ayudarme a solucionar este problema y así poder escuchar las canciones del ordenador a través de mi sistema Sonos? Moderator edit:Google Translate- I have updated the Sonos application on Macbookpro and I cannot access the music library, when you try to access a song it says there are no permissions. I have deleted the library, as indicated on the Sonos support page, but now it is impossible to create one again, it gives the same message you do not have access to the folder on the computer that was being used until now for the Sonos music library.Can you help me solve this problem so I ca

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2 months ago
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phildieuzContributor I
asked in Controllers and Music services

new Sonos version and ERA300

HI? with new Sonos version , unable to use ERA300 AND I try to resinstall ERA300 AND  not possible to resinstall it thanks for your help

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2 months ago
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RolCinContributor I
posted in Controllers and Music services

New Sonos S2 app & Adding iTunes

Can somebody tell me please how to add iTunes to the new Sonos S2 app? It is amazing how much time I wasted to figure things out, and even called customer service. Was on hold for 72minutes. Thank you for the help.

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2 months ago
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LeigharthurContributor I
asked in Controllers and Music services

grouping speakers

I have had my Sonos speakers for a few years, they suddenly won’t group. I have a Sonos 5, and two Sonos play 1. They all play individually, but will not play together. Can anyone help please? Thanks 

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2 months ago
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AndrewUK75Enthusiast I
asked in Controllers and Music services

alarms (playlists) not turning off after designated time

Using playlists either from Apple or amazing music and although the alarms are now coming on and shuffling my music, they don’t turn off after the designated time after this damn update. Anyone have any ideas to fix this?   

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UKMedia
2 months ago
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IwannaHumpalotContributor I
asked in Controllers and Music services

The new app - it is embarrassing

It's downright embarrassing how bad the new app is. If I play on one speaker and want to activate more speakers, it fails every single time, and suddenly the speaker I wanted to add can start playing something else (music that has been played before) If I want to add a favorite radio station, where I have 3 right now and want to add a 4th, can't. It feels like a director's decision has been made that Sonos will have a new app and the developers have been given an end date when the app would be ready, but as we can see it is anything but finished. We as Sonos users who have spent probably quite a lot of money to have a premium experience, now get to experience something completely different. Isn't it better to withdraw this update, fix the problems and launch it again.

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2 months ago
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SCChar123Contributor I
asked in Controllers and Music services

recent app upgrade - now cannot find speakers

Since downloading the updated app, it doesn’t find any of the four speakers I have around the house so I can’t use the app.i can play through Spotify sometimes. does anyone else have this problem? I’m so annoyed as these speakers aren’t cheap and the sonos connection to wifi has always been patchy anyway. They need to do better! 

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2 months ago
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DgeeContributor I
posted in Controllers and Music services

Latest upgrade

I have owned Sonos products for many years and this latest upgrade has robbed me of the use of my Arc and 2 subwoofers. They won’t connect to the system giving an error message. My 5’s and SL’s work as single elements but this is not good enough. The other problem areas mentioned by the very many disgruntled members also apply to me. I ask that you revert back to the previous iOS version while you go back and fix the many issues. I paid a lot of money for your products and insist you give me an app that enables me to use all the functions. 

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2 months ago
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ArnocContributor I
asked in Controllers and Music services

new apps is a disaster

What happens, the new apps is not working at all

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UKMedia
2 months ago
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PLCMAN58Chromatic Producer I
asked in Controllers and Music services

SONOS Windows Application Update

I currently have 16.1 Build 78151030 installed, and the application is indicating that there is an update available to a newer version. According to CCleaner the new version number is 79052294.Is this just a small upgrade to V16.1 or is the same as the dreaded iPhone app?

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2 months ago
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jtkeepEnthusiast II
asked in Controllers and Music services

Useless new app

My music libary has now gone from the new app and the old app iosi am selling all my Sonos units on Ebay so disgusted after 14 yearswith Sonos.Well done Sonos how to get rid of customers in one easy leason send anapp so we cant use it to play music. 

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2 months ago
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GahamProdigy II
asked in Controllers and Music services

Why Are Rooms Not In Alphabetical Order?

In the new App my rooms are in alphabetical order on the manage screen but on the “home” screen they are not. There is absolutely no logic that I can see to the order on the “home” screen, it makes no sense.When can we expect the new App to support the display of rooms in alphabetical order?

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UKMedia
2 months ago
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POG2023Avid Contributor I
asked in Controllers and Music services

Unable to switch radio channels

Unable to switch between radio stations using new App.  Also no control of volume or ability to mute radio station. The faults with this app appear to innumerable. It could not have been properly tested prior to release. 

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2 months ago
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James TrueloveProminent Collaborator I
posted in Controllers and Music services

Music Library: New App Issues

Over night my library dissapeared .  Was listening to music at 2 am, this morning its gone,  and thats with the old, desktop software. Cant help be feel we are being attacked by the russians….

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2 months ago
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Ghostrider73Contributor I
asked in Controllers and Music services

sleep timer function where is it?

Just updated the new Sonos App, cannot find the sleep function!!! Where is it please?

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2 months ago
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supernova32Contributor I
asked in Controllers and Music services

Apple Music Lossless stops after playing an Atmos track

I think I discovered the reason why Apple Music Lossless was behaving weirdly on my Eras 300. It would work sporadically, or require the scrubbing trick to get it to play a song, and this happen every single time after an Atmos song would finish playing. I disabled the Spatial Audio feature from the settings, and now lossless works perfectly! This is still pretty annoying, because the reason I bought the Eras 300 was for the Atmos support. I hope they fix this issue soon.

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2 months ago
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Sachi78Contributor I
posted in Controllers and Music services

unable to use app

Please help,I have recently had new broadband fitted and I cannot use the Sonos app. It’s stating the owner needs to sign in however I am the owner.

6
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2 months ago
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