Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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  • 27,532 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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4211 Topics

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BarraboyTrending Lyricist I
asked in Controllers and Music services

Syncing with NAS

My music library is stored on a NAS. When I upload a new album and ''update music library'' on my Sonos app it quite often only syncs a few of the songs from that album. They're all the same file type

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B
1 year ago
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GtrPlyrInLAContributor I
asked in Controllers and Music services

Not getting Atmos via LG OLED C8 direct from Amazon Music App to Arc

Hello there community!I have an LGOLED65C8AUA, I stream Disney, Netflix, Amazon Video, HBO Max & Apple TV direct from the TV to my Arc. The only app that doesn’t seem to be working Amazon’s app (I do have their unlimited service). Is this the way it is? Am I forced to use S2 direct ONLY if I want to listen to my music from Arc/Sub/(2) Ones as back speakers?...again, it’s coming direct from an ARC HDMI TV (not eArc) direct to ARC and all the other apps are working fine although Amazon Music is the only Music Streaming App out of all of them listed.I’m trying to make anything work other than having to directly use the Sono’s Music App (S2) because from S2 you don’t know if any song you are searching for (in Amazon) is any particular quality until you actual select it. It’s a really poor experience to say the least.

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G
1 year ago
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corbatgaContributor I
asked in Controllers and Music services

Roku Sonos Controller

Is the Fee for this Roku Sonos Controller a one time fee or monthly?

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C
1 year ago
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SeriouslyZonosContributor I
asked in Controllers and Music services

Does playing music by using Alexa strip Dolby Atmos mixing?

Hi there,  I noticed a difference in how songs are displayed in the Sonos app when I play a playlist on Amazon music directly from the Sonos app vs telling Alexa to put a playlist on. I have a playlist with all Dolby Atmos songs on Amazon and when I play it by selecting it from the Sonos app it displays Dolby Atmos in the app. When I tell Alexa to play that same playlist though and check in the app the Dolby Atmos titling isn't there.  Is this just a visual or display glitch of some kind? I'm not sure if it's just in my head but I do think I hear a difference between the music being played directly from the Sonos app vs Alexa.  Would it be possible for this to be fixed somehow? 

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G
1 year ago
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SulliburyContributor I
posted in Controllers and Music services

iOS piggy-back device connections

I’m not sure how to word my question, but here it goes  however, I don’t want to ‘hear’ any comments that blames someone else.I would like to know the technical process that explains why compatible and connected devices cannot piggyback on each other for full control. For example, I open Sonos using my iPhone. I have the Amazon Music app on my phone; Amazon Music shows on the Browse screen in the app, and plays perfectly. I also have the Amazon Music app on my Apple Watch which can control the music on my phone.  So my question is, why can’t I control the Amazon music playing on Sonos which is connected to my phone, using my Apple Watch? I’m logged in to Amazon in Sonos and my phone and the Amazon Music app is on my watch and is connected to my phone.  If Sonos has granted access to my Amazon Music account and my phone app is open and logged in, I just want to understand why the devices can’t be linked and utilized. 

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Ken_Griffiths
1 year ago
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DavekgContributor I
asked in Controllers and Music services

My cloud home service not updating

I’m using my cloud home as a service on my Sonos. All works well, but when I add an album or even rename an existing track, it doesn’t update on the Sonos listing- anyone else had this?

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D
1 year ago
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NS ParrotheadContributor I
posted in Controllers and Music services

Losing connection to Spotify

In order to listen to Spotify, I have to delete and reload the Sonos app, and reboot my router every time.  After six months of this, I’m almost ready to move on to a different system.  Has anyone found an effective solution? 

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Mr. T
1 year ago
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nbelaniContributor I
asked in Controllers and Music services

S1 app not permitting Play 5 to be added

I have one speaker (Play 5, gen 1) compatible with S1 app only.  All other speakers are compatible with S2. I have reset by Play 5 but am unable to use S1 to add as new speaker.  Upon launching S1 app, i’m prompted to ‘Use Sonos S2 app.’   Please advise.  

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M
1 year ago
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michalfiraContributor I
posted in Controllers and Music services

YouTube Music and YouTube streamig

Since last year I’m having issues streaming YouTube Music and YouTube (audio only) to my Sonos devices. I was able to stream YouTube to my Ones as well as to Sound bar paired with older Sonos 1s. Now when I try to stream something from YouTube (using my phone) content is being stopped and there is this “sad” face screen in YouTube.The same is when I try to stream anything from YouTube Music using Sonos App.I read some funny answers on this forum (like try to remove and re-add YouTube Music - yeah tried that, and it didn’t work) but no real answer why YouTube-related apps don’t play well on Sonos.All I have is “Unable to play “song title here” - unable to connect to YouTube Music.Oh.. and the Error logs, here you go: Monday, February 6, 2023 - 9:11 AM Central TimeUnable to play 'Sacrifice' - unable to connect to YouTube Music.Monday, February 6, 2023 - 9:11 AM Central TimeUnable to play 'Sacrifice' - unable to connect to YouTube Music.Monday, February 6, 2023 - 9:11 AM Central TimeUnabl

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UKMedia
1 year ago
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greygoose19Trending Lyricist I
posted in Controllers and Music services

Sonos Net with 5g only

i'm trying to figure out is sonosnet is right for me….i do not want to use the 2.4gz band. i have a new wifi 6 router and no other devices in the home that utilize that bandwith. What happens when i disable the 2.4gz bandwidth in my router, attatch one sonos speaker to the router with an ethernet cable? will the sonos system still craate its own mesh 2.4gz system independently of how the router settings are set. I'm hoping that would be the case….that way, i would have a sonosnet 2.4gz system running invisibly in the background where non of my devices would attempt to connect to it. i could utilize my 5gz with all the rest of the my devices and not have to worry about any interference.  if the sonos system is running on its own private band, how will i control the system when my primary device (cellphone) will be connect to the 5gz network and the sonos will be connected to its own mesh? appreciate any insight on the matter.. gg

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1 year ago
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jeffreyjjenkinsmdContributor I
asked in Controllers and Music services

pop up blocking S1 app

We have both S1 and S2 speakers and have both apps, essentially creating 2 systems in our home. I’m fine with that. What I’m not cool with is when I try to get onto my S1 app and it gives me this pop up that you cannot exit out of and blocks my S1 app.  HOW DO I GET THIS TO GO AWAY?! SONOS is not what it was when we got our home system initially and now I can’t even use the majority of it.   (And don’t get me started on the constant random disconnect of our two Roams…!) 

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J
1 year ago
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MikeyTagsContributor I
posted in Controllers and Music services

Apple Music Favorite Artists vs. Library Artists

Using Sonos S2 app with Apple Music service, signed into my Apple account.Navigation: Sonos app > Music icon (Browse) > Apple Music > ArtistsStarting Saturday morning, all of my Apple Music favorite artists started showing in the Artists section of the Sonos app, as opposed to only the artists whose albums I’ve added to my Apple Music Library. I now have a long list of artists with no songs/albums to play. This is making it difficult to find specific albums i added to my library, sorted by artist name.If I go to Albums instead, only the library albums are displayed (as expected), but they’re displayed in alphabetical order of album title, not by artist > album.Anyone else having this issue? Any recommendations to fix or work around it?  

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1 year ago
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JuancContributor I
asked in Controllers and Music services

Can't play Tidal Track Radio on Sonos app

Hi, I love my Sonos Five! I moved from Spotify to Tidal to enjoy a real HiFi experience with my Sonos 5, I even started using Sonos iPhone app instead of Tidal to avoid sound quality loss, but I find the Sonos app a bit clunky. A feature I use a lot is to play a Track’s Radio, because I like discovering new artists/tracks by choosing “Go to Track Radio” on the Tidal app, but in Sonos iPhone app (connected to Tidal) I don’t have that feature. Sonos: When are we going to have that feature on Sonos app? Tidal users really need this! Thanks in advance!!! 

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controlav
1 year ago
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DarkmoonContributor I
asked in Controllers and Music services

Add user member to system

How do you add an additional user to an existing Sonos system so they can play their own music library on the system? Sonos System 1 -  I’ve googled and the instructions aren’t correlating with tabs

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C
1 year ago
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RalphxyzContributor I
asked in Controllers and Music services

How to adjust Bass

I have a ARC and a BEAM both need tweaking.How do I adjust treble and bass?

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R
1 year ago
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SailboatContributor II
posted in Controllers and Music services

S1 Controller will not open in macOS High Sierra 10.13.6

I lost the pathway to my music library when I updated my Imac’s OS to High Sierra 10.13.6. I called Sonos technical support and after trying a couple of things the tech suggested that we uninstall and reinstall the app. Now, the app downloaded from the Sonos download site (57.13-34140) will not open my computer. I keep getting the message “Sonos S1 Controller cannot be opened because of a problem. Check with the developer to make sure that the S1 Controller works with this version of the macOS”. DOES THE S1 CONTROLLER WORK WITH MAC HIGH SIERRA?Now, not only have I lost access to my music library, I cannot control my Sonos system from my computer anymore.

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1 year ago
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TimNantaisContributor I
posted in Controllers and Music services

Remote

My TV has an IR (Toshiba) but I use my remote from Bell Fibe, I’ve tried to sync both, they control the volume when I look at the Sonos app buy also trun the volume on my tv speakers. Help, maybe my TV is not compatiable? It’s not a smart TV.

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buzz
1 year ago
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CapeCodGregHContributor I
asked in Controllers and Music services

S1/11.6.1/Mac Catalina/MacOS Extended SSD: Can add Music Lib but I see no music listed

Hi.  I have a pretty old Sonos S1 system with a bridge, which has the latest 11.6.1 software.  Works great with all streaming services.  I have an old iTunes Music Library on a newly formatted Mac OS Extended (Journaled) external hard drive.  I am able to see this library directory when I select to mount a Music Library from the Sonos app, and it tells me it’s pulling my songs in (“SonosMusicLibrary” is now set up on your Sonos system.  Your music is now being added to your Sonos system.  This may take several minutes to complete), but that never happens and I see no songs at all in the Sonos app (running on a MacOS laptop with Catalina, a pretty new iPad or my Android phone).This is a Music Library directory that I used to have mapped to Sonos before S2 came out, so it was working great at one time.The original library is very large, so I created another directory with just a few MP3 directories in it and that still does not work.I submitted Diagnostics 989657620.Please recommend what

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C
1 year ago
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FernandoHDContributor I
asked in Controllers and Music services

gobeWhere have all the Sonos collections of music and sounds?

I can’t find the Sonos sounds and music collections in  my app Sonos. I have received a message in the app with the new releases, but, what do I have to do to listen to them?I can see a lot of radio stations in Sonos Radio, but not their own lists. They are all gone. My device is an iPhone 11 Pro Max.  

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Ken_Griffiths
1 year ago
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wslaterContributor I
asked in Controllers and Music services

Connecting iPhone 14

Recently purchased iPhone 14 Pro and it doesn’t connect to Sonos. Previous iPhone worker fine.

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Airgetlam
1 year ago
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CocoPopsAvid Contributor I
asked in Controllers and Music services

Missing/Dropping Zones

In the last 24hrs, I have 2 zones (Play3 and One) that drop from my system.I’ve had a stable system for well over a year.I’ve rebooted Router/Boost/Zones, all to no avail.I managed to get them to reconnect briefly but then they drop and have the red dot (not connected) in app, along with the spanner.Submitted Diagnostics this morning ID:816140655 Moderator edit: Combined posts.

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Corry P
1 year ago
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furacaoprProminent Collaborator I
asked in Controllers and Music services

Sonos Favorites: Requested operation failed. Please try again

Hi, I have a lot of Amazon Music stations saved to my Sonos Favorites, which is my to-go place to stream music at home. Eventually, when I choose one of stations I get this error message: “Requested Operation Failed Please try again” and the station won't play. It's completely random, occurs once every week / bi-week / month and affects one or a few more stations each time.There's a workaround for that: I have to remove the station from the Favorites, search for it again and add the station to My Sonos. But it shouldn't be like that, I'm getting tired of that and I believe it should be fixed.I guess Amazon randomly changes the links to some of their stations and then my Sonos Favorites keeps this broken link. If this is the case, could someone from Sonos escalate the issue and have someone ask Amazon Music to stop doing that, please?If internally you have access to my Sonos Favorites, there's one station there currently with this issue. I'll keep it there like that so you can have a lo

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Corry P
1 year ago
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AllenHCContributor I
asked in Controllers and Music services

Going back and forth - Turntable to Streaming on multiple Sonos speaker system

Turntable is connected to Sonos Port via external amp, and I managed to enjoy first album.  However, both on my phone Sonos app and the Sonos app on pc, I cannot get the source to change back to streaming music - it remains on turntable.  Any suggestions?  I can unplug the Port, but is there not a way to change the source back to stream music from turntable, and back?Thank you in advance for any solutions or advice.FYI - I have multiple Sonos (Play 3, multiple Play One’s, Sonos Move).

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G
1 year ago
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fnegrinContributor I
asked in Controllers and Music services

Wifi range expander message (but I have none)

Hi.  When I select several rooms I always get a message telling me Sonos does not work with wifi range expanders,  but I do not have a wifi range expander.  Just one single router . And in fact I can perfectly successfully connect to all the rooms in all combinations.  I just have to dismiss this incomprehensible unnecessary warning  message each time.  What is this happening? Thanks in advance for your help! 

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F
1 year ago
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sibboinwalesTrending Lyricist I
asked in Controllers and Music services

Continuous loss of BBC Sounds service

I use BBC sounds daily on our S1 system through the service and when listed it works very well however everyday I have to reconnect the service as it disappears from the service list. This also happens multiple times a day - if I mute and come back later the same day the same thing happens, the service disappears and I have to reconnect.  Any ideas please?

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S
1 year ago
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