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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,692 Topics
  • 53,149 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7692 Topics
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MaartenolContributor I
asked in Controllers and Music services
why is the new app so bad

Since the last update nothing works, I can’t find anything, please turn it back 

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4 months ago
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MurppgContributor I
asked in Controllers and Music services
Sonos System does not work

Greetings,I have a subwoofer and arc, and three move twos. I have a subwoofer and arc, and three move twos. Recently Sonos updated their app and it broke all of my connections and access to my system.I called Sonos support and they were not very helpful and it appears their support personnel are not trained on their products.I have updated all network settings, except for the subwoofer that won't connect and allow me to update it.  I tried hardwired Ethernet cable and Wifi to update subwoofer.All of my account settings, including Music has all been removed, and does not work.I tried to call Sonos and waited 70 minutes only to have an untrained support person whom could not help.  He was asking me to to help him  with product it appeared.i have turned off power, reset routers, and have done all remedial steps i am very frustrated with my $2,800 purchase and it is not very reliable. 

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4 months ago
RIB Runner
RIB RunnerContributor I
posted in Controllers and Music services
search on local nas not possible

Tje ne update is completely focused on streaming services, but many steps back if you use a local NAS with your own music. It is not possible te search anymore?? 

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4 months ago
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tpappasContributor I
asked in Controllers and Music services
Group Volume Slider

Since the newish app update (black icon), when adjusting the grouped volume, it doesn’t seem to adjust some speakers (they stay at the same volume as if you hadn’t changed the group volume). Definitely never had this issue on the old app. Anybody else experiencing this?

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4 months ago
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AxelmanContributor I
posted in Controllers and Music services
Sonosnet in new app

SonosNet setup seems to be removed in the new app

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4 months ago
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greenbubbleContributor I
asked in Controllers and Music services
not recognised as system owner

Since the release of the new app, I can register at Sonos but am not recognised as system owner for all functions.Several functions are requesting the registration as system owner… but even entering the same credentials again does not make a change.Reinstalling, deleting the cache… no effect.Is there any work-around available or do we have to wait for an update?

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4 months ago
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DKSContributor I
asked in Controllers and Music services
Music Library missing - Sonos App

I have done the required sonos app update (version 80.00.04-release+20240507.67.1145b) and can no longer see my NAS music.  I do not even see the option under Manage.  The help I read on line syas to go to Manage and select music library, but that option is not even available.     This is using a android device

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4 months ago
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MattisomContributor I
asked in Controllers and Music services
connecting

I have just updated home internet so reset all speakers in house. Thing is I can see all on my wife’s phone but when I log into my Sonos app it says no system can be found 

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4 months ago
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RyanMoore32Contributor I
asked in Controllers and Music services
sleep timer

The updated app is terrible. I hate the interface- it is not intuitive. It is slower and doesn’t work half the time- won’t connect rooms like it used to do. We use the sleep timer every night for our kids, it has been hugely inconvenient to not have that rather basic function. We use Sonos throughout our home, yard and gym- please fix it!

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4 months ago
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LarryDiContributor I
asked in Controllers and Music services
New App Failure

OMG! Sonos has thrown a grenade into their business with the new app. Worse than the previous two updates combined, and that’s saying something. It seems nothing is working, 75 minute wait times for help desk, sonos playlists gone, 2 out of 4 amps shut off and no longer recognized as system components, playlist edit/add capability gone, home theater configs gone. The settings part of the app is useless to recover from the lsited issues. I could on, but suffice to say they have done immense damage to themselves and their customers and I can’t even get them on the phone to work through any of it. I’m not sure it’s of any use to rant here, as it seems nobody at Sonos is paying attention to this forum, but it’s making me feel a tiny bit better.

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melvimbe
4 months ago
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BajsemannContributor I
posted in Controllers and Music services
Volume buttons on iPhone not working

After the new incredibly bad app update i cant controll the volume with phone buttons. I have to physically open up spotify or sonos app and use thr volume slider to manage it. WHY?!? Sooo bad. Jesus… 

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4 months ago
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MrWhite22
asked in Controllers and Music services
Recently Played permission

Most of the time when I open up the app I’m prompted that I need to sign in as the system owner, then enable “Recently Played”.  The app then seems to remember I’ve logged in (for a while), but forgets I’ve already enabled Recently Played, so I’m prompted to turn this on again. Anyone else seeing this issue?  It wasn’t a problem in the v16 app

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4 months ago
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Customer13Contributor I
asked in Controllers and Music services
Ray not registering

Need to de-register old Ray and get the new one to register. However, Sonos Customer ‘Support’ is non-existent. 

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4 months ago
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gmbardmanEnthusiast II
asked in Controllers and Music services
SONOS AND REGROUPING OF SPEAKERS

I have the library back and it is playing. Two questions:  Does anyone know why my speakers ungroup every day?  It is one occurrence per day and then crossfade turns off and i start the playlists again.  Does anyone know where Crossfade is in the new app_ I can find it for Amazon streaming but nor for the library.I despise the new interface but trying to muddle my way through it.

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4 months ago
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JustMy2CentsContributor I
posted in Controllers and Music services
New firmware update 16.2 (79153290) makes my system useless with Amazon Music Unlimited

Each playback stops after some (mostly 1-3) songs with failure connection to Amazon is lost or skips a lot of songs with error „incorrect format“.No such problems before update and no status message for Amazon on the Sonos board.When will this be fixed?

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4 months ago
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SRAVICHANDERContributor I
posted in Controllers and Music services
not connected post recent update

The app keeps saying “sign in as a the system owner”this problem has occurred post recent app update 

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4 months ago
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endolaneContributor I
asked in Controllers and Music services
New update. "Sonos controller failed to install. The rest of the update cannot continue." Windows 11

“Sonos controller failed to install”Why?????

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4 months ago
webmink
webminkProminent Collaborator I
asked in Controllers and Music services
New app - missing music services

I realised that several of the music services I use are missing in the new Android app (notably SoundCloud and Spotify). I was on a support call with Sonos anyway so asked the technician and apparently the missing servcies are still registered on my Sonos system, just not displayed. He told me to try logging out & in again on the app, but that didn’t fix things. He also suggested adding a service since that can make missing ones appear - still nothing.I was able to re-add a couple earlier but I don’t have the logins for some of them as they are added by family members. Has anyone found a sure-fired way to make all the registered services re-appear?

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4 months ago
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timdivinoContributor I
asked in Controllers and Music services
How do I remove a pandora station from favorites?

As usual Sonos has done yet another unwanted update, this time they screwed up the intuitive ability to remove a station from “My Stations”.  It looks like this has been completely removed, if there is some work around it would be nice to know. 

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jgatie
4 months ago
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JamesTinMWContributor I
asked in Controllers and Music services
Radio stations not available on new Sonos app but can be played via Alexa

I’d love it if someone can explain this for me.  We like to listen to a number of French Radio stations and Disney Park related stations via MyTuner.  Up until recently these were available via the app.  Now all I get when I try to play them via the app is the message “Something went wrong.  Try again”.   Yet these stations are still available as when I instruct Alexa to “Open MyTuner radio” and ask it to play the name of the station, it does it.  Any ideas why and how I can get it to play via the app? System: Beam, Era 100, One - based in UK 

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4 months ago
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AyoriverAvid Contributor I
asked in Controllers and Music services
music library sharing - security concerns with upcoming S2 updates (please help)

I am growing very concerned that when the capability to add and edit a local music library is reimplemented sometime in July, that I will be forced to accept a new method of sharing that involves security vulnerabilities and with little to no transparency. I want to a) know what the plan is for this in the mobile app/how it’s intended to work, b) why are there no release notes for 16.2 desktop app updates which had extensive changes to the music library sharing  OS X and iOS user - I bought into SONOS because of its app’s ability to index my local music library from the Mac’s Music folder with ease, including the Music app’s playlists. No NAS, or SMB protocols involved.When the new mobile app launched with the entire music library capability missing, I was somewhat consoled by the fact that I could still manage this with the desktop app. And I ignored its prompts to update it.Despite that, there were changes made to the desktop app anyway which broke the ability to add/update from my l

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4 months ago
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mc4338Contributor I
asked in Controllers and Music services
the app

The last update for the app is horrible! Delayed response, can’t connect to certain speakers. Will Sonos fix this?

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4 months ago
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Marty_PlymContributor I
asked in Controllers and Music services
Unable to add Apple Music

Hi, I’ve only ever seen the answer of ‘report to Sonos support’ for this, so if anyone has any ideas I’d gladly try anything.I am unable to add Apple Music as a Service. I can add other Services, including Audible and Tidal, but Apple goes through the process, looks like it’s done and at the very last stage says ‘Apple Music wasn’t added. Something went wrong. Please try again’.I have tried on my iPhone (x2) and iPad (x2), and they all come back with the same error.  I have updated the Sonos app and updated the software on all my Sonos products, but it still keeps coming back with the same error.I tried calling Sonos support this morning and have left a callback request.  Hopefully they’ll me back soon.

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4 months ago
Bumper
Bumper
posted in Controllers and Music services
New Ios App 80.02.04

New iOS and Adroid updates released.Also firmware update. ht @press250 PSA #1: firmware update is v16.2 build 79153290, remains compatible with Android v16.1 appPSA #2: Windows desktop app also updated today, works finePSA#3: Windows/Mac desktop apps remain on the old codebase, making them a superb diagnostic and debug tool. If you’re experiencing trouble with the new app, see if the problem exists in the Windows/Mac app. This may help isolate things and save you grief and frustration.  80.02.03 (Android)80.02.02 (iOS)Release date: 6/4/2024 In this update: Added support for the all new Sonos Ace headphones   Added sleep timer settings   Added “play next” and “add to end of queue”   Improved Home Feed scrolling   Improved setup reliability   Added WiFi configuration for products with BLE   Improved battery consumption for Bluetooth discovery   Improved ability to update older firmware systems   Further improved navigation for visually-impaired customers   Added VoiceOver support to read

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4 months ago
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TholanderContributor I
asked in Controllers and Music services
Buttons

I cannot control volume via the buttons on my phone?Can anyone help?

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4 months ago
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