Controllers and Music services
Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.
- 3,317 Topics
- 22,469 Replies
My system is a pair of Sonos 1’s with S2 controller. Mac OS Big Sur. After upgrading from S1 to S2 I lost acess to my Mac OS library. It resides on another drive attached to my desktop. I have tried every possible suggestion on this website and still can’t manage to get it to recognize the library. I think it has something to do with the path. When I browse for the folder on the desktop, I identify it without problem, but in the iOS Sonos app it lists a different folder. If I try to force add the folder by typing in the path, it won’t recognize it. Any ideas?
Hi,I have upgraded both Sonos 2 (13.1) and Sonos 1 on my iMac; but now i have lost my music library.II have now spent 3 days trying to reload the library to Sonos and every time i get either a1002 or my iMac is blocking Sonos access message. I spent 2 hours on the phone with one of Sonos’s support guys and achieved nothing.Everything worked perfectly prior to the download of the new Sonos version (13.1). To my knowledge nothing has been changed on my computer.Actionstaken:Norton Anti Virus removed from computerIMac Anti Virus turned on and off - neither workFile Sharing turned on and off - neither workedinternet Router turned on and off 4 timesNew Sonos 2 and Sonos 1 downloaded several timesAccess to music file, access to iTunes access to Music all selected and all failed to load library.Does anyone know what is causing this problem?
Diagnostics code: 800228317“Unable to plant SONG - connection to Spotify was lost” is haunting me. I’ve re-authorized within the app, and can play Spotify directly on my iPhone / ipad on the same wireless network. And I can search spotify through the Sonos app. A recent failure is at the diagnostics code submitted. Appreciate any help Sonos may have...
Hello, I have a weird issue where I can be listening to a radio station and when someone else on the network opens the S2 app - playback stops for a few seconds before coming back on again. Does anyone have any ideas as to what would cause this? It seems to only happen with radio (Sonos Radio/TuneIn) The network consists of several Connect:Amps and a Playbar all hardwired (individually) direct to a gigabit network switch which has a single uplink to the main router. There’s also a Sub which connects wirelessly. I’ve isolated the network to only have Sonos on it and the issue still appears. Broadband speed is good. Any help appreciated!
I have installed a NAS drive and My Cloud Home on my Sonos. I have dragged and dropped all of the music albums in my iTunes library to the NAS drive. Almost all of them are then available from the Sonos My Cloud Home library menu, and play normally. However, there are a few music which will not show up in the My Cloud Home library menu - even though they are present in the data files on the NAS drive. I have deleted and re-loaded the data more than once - but the same few music albums refuse to be available in the My Cloud Home view.
Hi all!I have two Sonos speakers at home and we recently bought two speakers in the work office, which I duly set up. As I already had the Sonos app on my phone, I just linked the two office speakers to my personal account, which is fine when I’m at work (as the music usually runs off of my mac), but when I’m not in the office and someone else wants to use or download the sonos app, they would need my personal log in details.I have a Sonos account set up for the office, but I’m not sure how I go about moving just those two products to that account and off of my own personal account?
Hi, My Sonos system comprises round 10 Play:1, several Play:3. All works brilliantly and I love it. Moved over to Sonos Radio and very pleased … apart from one thing.Every 10-14 days alarms stop working first thing - I get the infernal chime instead of Radio 4 at 630am! When I check the app it says radio needs reauthorised. When I click to authorise it all works fine again and stays that way for another period of time before the whole saga starts again. This has now happened maybe 5 or 6 times.Is there any way to make the authorisation permanent? I don’t have this authorise problem with Apple Music or Spotify. It is rather annoying as always appears on a 630am alarm then I need to fiddle around to get Radio 4 for wakeup!If anyone can offer any assistance I would be very grateful. Thanks in advance!Kind regardsAndrew
When I try to connect my YouTube Music Premium account to Sonos it gets as far as YouTube Music saying it’s approved and to continue setup in the Sonos app. But when I switch back over to the Sonos app it says there was an error but does not provide an error code.
I have searched in other topics, but i have not found any answer or fix for this problem.Suddenly during a song it can stop for a couple of seconds and then continue again. This is very frustrating. What i have tried so far is. Changing router, channels on the router. Connecting through wifi and also with ethernet. All kinds of resets. I have tried using Spotify connect and also the Sonos app. I’ve tried from different devices too to connect.I also have a Play 1. No problem whatsoever with that one.I have tried other streaming services (Youtube music & Apple music) and with them there’s no issue at all.I’ve had this problem for more than a year.I just submit a diagnosic: 1540223134
Bonjour,depuis quelques jours il est impossible de lire beaucoup de pistes Amazon music HD avec mon Sonos connect.Une message s’affiche: “impossible de lire - Le morceau n’est pas correctement encodé”Je ne comprends pas tout marchait parfaitement il y a quelques jours.Est-ce un problème depuis une mise à jour?Merci pour votre aide.
I had Spotify working on my brand new Sonos system for a week until this past week when I added Soundcloud music service to my Sonos. I then tried to use Spotify and now keep getting an error message saying “the connection to Spotify was lost”. It is absolutely frustrating as all my other music services work. PLEASE HELP
I just recently purchased the Sonos Port to connect my turntable to my Sonos system, however, since connecting last Saturday, Sonos will no longer play anything from my Spotify account, and indicates “the connection was lost”. This could be unrelated to the Port, as i have since disconnected the Port, but not sure, and I do have an excellent wifi connection.My system will play other streaming ie. radio stations, but not with Spotify. My Spotify account will play on my computer or phone.I have tried a number of the suggestions noted re. Spotify, but no avail. Any suggestion would be welcome.Thank you.
Hello everyone, my colleague was struggling to reconnect her speaker to the desktop apps (we tried S1 and S2), and I only succeeded in reconnecting when I plugged it into the computer (an HP w/ Windows 10 OS) via ethernet cable. However, now the app won’t play any of the music we select for it. Normally she uses Pandora. The chat bot was unable to identify the issue. Has anyone experienced a similar problem? I suspect the age of the speaker has something to do with the problem. Thanks!
For the past week, for some portion of the day, my Spotify stops working and I get “unable to play, connection to Spotify lost.” Some random time later in the day (or the next morning), it works again until it doesn’t. We’ve also experienced Spotify skipping songs randomly. Never happened previously.Issue is when using the sonos app. I can get Spotify to play to a single speaker using the Spotify app. Other services are working fine, so it makes me think it’s not a connectivity issue. Litany of products. Diagnostic number 2039938.
Deari have the old generation 5 and 1 and i may not update the app otherwise it won’t fonction anymore. But now i cannot access my apple music account anymore because i NEED to update my sonos app to be able to that. So at this point, i can’t listen to my music on my system! Quid??? thanks nico
I updated my Mac to Big Sur and Sonos S1 Controller no longer recognises the path to my iTunes library, gives message “//iMac-Main-4596/Music in no longer available.” I checked the firewall settings (Sonos is permitted), unchecked “Share Files” in privacy settings, nothing produces the result. The name of Mac is correct, as stated in File Sharing settings, the only difference is that it is iMac Main 4596.local, however when I tried this in my mobile app (on iPhone) it relied that the computer does not allow access. I could not find library setting in the S1 Controller. As a result no changes made to my iTunes library are synchronised to my Sonos Library. Any suggestions?
I tried to move my Sonos1 about 15 feet into my garage. It lost connection, became unrecognizable. I had to add it back as a new device. I finally got it connected and recognized by my WiFi, my tablets and cell phones. I then re-added my favorite music apps and got it to recognize my remote iTunes library located on my laptopI am using the original S1 App - I have NOT upgraded to S2Two items remain:I rarely used it, but Radio TuneIn used to be a default part of my music options. It is no longer available. I can download the app and add it, but is there a way to add it without the App — as was the case before this afternoon’s kerfuffle?I am fairly certain that I lost the sound enhancement—recognition of the sound quality of the room the speaker is in. How can I ‘force’ a new sound check of the room? Thanks,Tracy
Let's talk business
Sonos is looking for engaged business owners and installers in the EU and the USA to influence Sonos’ product development.Take the survey
Take the survey and you could join the Sonos Professional Sounding Board, an exclusive online research community.
Members have the opportunity to participate in discussions, surveys, focus groups and more. You’ll be rewarded for your time and efforts with points that can be exchanged for rewards, plus you’ll have the chance to win Sonos product and swag!
Login to the community
Log in or register to reply
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.