Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 4,126 Topics
  • 26,994 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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4126 Topics

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PmwalkerContributor I
asked in Controllers and Music services

Apple Music library not showing in Sonos

Hi,for some reason I am now unable to see my Apple Music libraries including playlists in Sonos. Has there been any changes that has stopped this? thanks 

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1 year ago
vw54
vw54Contributor I
asked in Controllers and Music services

Using Fritzbox NAS

My Sonos system is working well over my wifi network provided by a Fritz!box 7530 router. I want to use the router as a NAS music server using a USB stick. I’ve followed all the instructions provided by Fritzbox however when I try to add the Shared Music Folder in Sonos I get the message: “The computer fritz.box refused to let Sonos connect”. Using the exact same access path, username and password I can access the library folder directly from my phone via Chrome. Is there a setting somewhere that I’m missing?

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vw54
1 year ago
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WynterContributor I
posted in Controllers and Music services

Best Smart Display to use with Sonos

I would like to get a smart display screen and torn between the Amazon Echo Show 8 (2nd gen) and the Google Nest Hub. I realise neither will integrate fully with my Sonos system (2 x Sonos One and a Play:5) and play music on all devices, but is there anything that might tip the balance either way please? Cheers lots!

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1 year ago
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treesdrAvid Contributor I
posted in Controllers and Music services

playback

Do most users play music back through a laptop or an iphone, given the choice?

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Stanley_4
1 year ago
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JakubdosContributor I
asked in Controllers and Music services

Sonos One wont connect over Airplay

All of a sudden my AppleTV is unable to connect to a home system consisting of Sonos One SL and Sonos One. Found out I am unable to connect anything over AirPlay. The Sonos is visible as an AirPlay option but not connecting. I can play music using Sonos App on iPhone. But I had to relog to the app and allow it t us Apple Music again as I found myself logged out.What to do? I tried restarting AppleTV but no luck. Turned all off and on again and no luck. Thanks 

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Airgetlam
1 year ago
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MeTryingContributor I
asked in Controllers and Music services

Upgrades rarely work seamlessly...

...but trying to upgrade my Sonos app since installing macOS Ventura won’t  happen.This is the error: Which is as much use as a chocolate fireguard.Is this a known issue, please?

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Ken_Griffiths
1 year ago
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JF HighlandsContributor I
asked in Controllers and Music services

problem connecting my Apple Music to Sonos One system

Newly purchased two Sonos One’s. Set up was fine. But I can’t get the app to link to my iTunes library. Goes to link the. I keep getting this message. Any help would be gratefully received. I added BBC Sounds app with no problems at all.Moderator Note: Modified in accordance with the Community Code of Conduct - email removed.

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J
1 year ago
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CrazyVeganContributor I
asked in Controllers and Music services

Ethernet Port Streaming?

What’s the best Sonos speaker that would allow me to stream Spotify or YouTube Music using only an ethernet port? I no longer use wi-fi.

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Airgetlam
1 year ago
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De'ComriesContributor I
asked in Controllers and Music services

Arc & Sub sounds 'terrible' streaming music from NAS

I have my Arc and Sub connect to QNAP NAS with .aif music files but playback is terrible. On the same set-up movies sound great and streaming music from Sonos radio sounds good. Wondering if other people with similar set-ups have the same problem? 

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D
1 year ago
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brochford23Contributor I
asked in Controllers and Music services

Migrating to new WiFi network

I have Sonos equipment (amps, playbar, sub, Play:5) set up in different rooms of my house. I’m switching ISPs and need to migrate everything over to the new WiFi network. I’ve tried doing this through the Sonos app but have been unsuccessful so far. I’ve power cycled everything (repeatedly) but still get error messages or “unable to join network.” I didn’t do the initial setup of our Sonos equipment, an AV company did, so I’m wondering if I’m missing something.

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106rallye
1 year ago
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Steph17Contributor I
asked in Controllers and Music services

Publicité sur TuneIn ou Sonos Radio

Bonjour,J’ai lu de nombreuses plaintes au sujet de la présence de la publicité au démarrage de l’écoute d’une radio, juste après le jingle “TuneIn”. Je trouve ça également insupportable : d’abord parce que survenue sans en informer les utilisateurs, ensuite parce qu’apparemment, Sonos ne réagit pas, enfin parce qu’il semblerait que c’est incontournable.Depuis qq temps, l’utilisateur peut choisir entre TuneIn et Sonos Radio. Pourtant l’écoute d’une radio comme France Inter sur Sonos Radio déclenche la diffusion sur TuneIn !! Bien entendu, avec pub ! Qqun peut-il me l’expliquer ?

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1 year ago
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BrewbushContributor I
asked in Controllers and Music services

How to add additional devices to my S1 system

Hello,     I currently run 6 connect:amps to passive speakers and 2 play:5 speakers to power whole home audio.   These were set up in 2012 so all are Gen 1.   The system stopped working recently so I started attempting to individually connect each one to the sonos system (S1).  I was able to connect one amp, however the app does not allow me to “add another product” to my account without updating the app.  Obviously, if I update the app to S2 (which I assume is what the app is asking me to do) I will not be able to use my Gen 1 Connect:amps ? Any suggestions how to reconnect my current hardware since the app is not allowing me to “add another device”, the option is grayed out and when clicked it pops up telling me to update app or not be able to add anything else. Thanks!!

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1 year ago
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caroljankinsContributor I
asked in Controllers and Music services

Sonos S1 & S2

Daar Sonos user, Please try to explain, in simple manner, how to use Sonos S1 system and Sonos S2 system, at the same time, for different speakers, in one house Thanks, carol

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1 year ago
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Boss44Contributor I
posted in Controllers and Music services

Roku Sonos Controller

I recently purchased the Wildd Roku Sono Controller.  I was able to install the app and it looks great on my TV and I am able to control the sonos, but no sound comes out. I can hear the Roku sounds when I go to options, but can not hear the music (even after I figured out how to un mute it). Any ideas?  Thanks. 

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1 year ago
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HeatherChloeAvid Contributor I
asked in Controllers and Music services

Sonos was unable to add the music folder

Manage drop down menu: Choose Music Library Settings: Press + Choose “another folder or drive connected to my computer” (as my music is not in “My Music Folder”)  Browse: choose folder where my music is : Users/MYNAME/ Dropbox/iTunes  Next → SONOS WAS UNABLE TO ADD THE MUSIC FOLDER, ACCESS TO THE SHARED FOLDER IS DENIED - CHECK THE USERNAME AND/OR PASSWORD I read some other posts about this problem, so I already did the following two possible fixes: System Settings: Sharing: and I turned ON File Sharing and Media Sharing  System Settings: Privacy & Security: Full Disk Access: +. and I added Sonos, so that it can access data on my Mac. Then I restarted Sonos.  Still doesn’t work I'm not sure what to do next.   DETAILS OF MY SYSTEMiMac 2019macOS Ventura 13.0.1 Sonos Controller for MacSonos OS : S2Version 14.19

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Jamie A
1 year ago
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MMargo101Contributor I
asked in Controllers and Music services

My IPhone quit connecting to sonos

When I try to connect to my Sonos system, the circle just keeps spinning around and it just doesn’t connect. It connected yesterday I don’t understand why. Anyone know why? I have several sonos products and it happens with all of them.

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Corry P
1 year ago
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lets_rockAvid Contributor I
asked in Controllers and Music services

can anyone help with a certain music station please

Hi all I am an avid fan of Progrock.com music station but I can’t seem to connect with it anymore through my sonos?Any help would be appreciated Richie 

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1 year ago
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Mikep6ddContributor I
asked in Controllers and Music services

Original track order changed by Sonos

The ‘All Music’ folder tracks on my Synology NAS are in alphabetical order. Today when I tried to play it through my Sonos, the order was no longer alphabetical, more like random. How do I control this?

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Airgetlam
1 year ago
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JSkinner32Contributor I
asked in Controllers and Music services

Changing location of Music Library

My wife’s MacBook name has changed since we added her music folder to our Sonos library. So when we tried to play music it was not found.  So I added her new music folder to the Sonos library and removed the old one, and everything appeared to have updated.  However, when trying to play a track from her library we get the same error - it is looking for the track in the old location.  How do you get Sonos to look for the track in the new updated library?? Thanks

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J
1 year ago
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larsatevabaltserContributor I
asked in Controllers and Music services

Speakers upgraded to S2, now not downgradable

Hi.For some unknown reason my Play 1 and Play 3 are upgraded to S2.And therefore incompatible with my Sonos 1 system.I have tried to follow the downgrade instructions:Factory reset, install S2 app, support->downgrade. App finds the speakers on my network, but when I then confirm to do the downgrade, it fails with the reason “ We couldnt find any Sonos-products on “networkname”, so we cannot configure Play3” Same situation with the Play1.Any ideas?BR,/Lars

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Corry P
1 year ago
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JohinSwedenContributor I
asked in Controllers and Music services

BBC Radio on Sonos

I’m in Sweden. Currently I can hear BBC Radio on Tune-in, but the broadcast is interrupted now and again with a warning that broadcasting will end in 2023. I’ve been in touch with the BBC who tell me the following:The BBC uses several streaming technologies to deliver BBC Sounds. One of these is called Shoutcast which the BBC will stop using by mid-2023. We recommend that if you hear the message advising of the change, to follow the advice and get in contact with the manufacturer. It might be possible for the device to be updated to use another of stream technologies that we will continue to use (HLS and DASH).Shoutcast is an older streaming technology and many connected radio devices in the UK no longer use it for BBC streams. Ending support for Shoutcast will enable us to focus on HLS and DASH - the two most popular technologies currently used. As well as delivering better value, it will allow us to understand more on how our content is consumed. This forms part of our strategy for B

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1 year ago
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OzLeventContributor I
posted in Controllers and Music services

sonos stopped connecting after last update

I have a beam and two play 1. It started not connecting when I try to play music in Spotify or TuneIn. I was able to reconnect by rebooting speakers. Now they don’t connect regardless how many times I reboot. I spent hours with Sonos support but they says my router is not compatible and so is the extender. I used them for more than 3 years with no issues until recently. Support guys are just cutting the conversation by saying it is the router and don’t give any resolution. For them, saying the router is not compatible after 3 years of service is a resolution. Anybody else also frustrated by ignorance of support?

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1 year ago
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RCARLContributor I
asked in Controllers and Music services

Can't Add Tracks to Queue

For the past week, I have been unable to add tracks to a queue from any service, Amazon, Spotify, etc. I receive no error message. Nor do I have the dropdown that allows me to Play Next. My mac and Sonos S2 software is up to date. I’ve tried rebooting my mac and my roam, with no success. I’m hesitant to reboot my router because my Sonos system seems to be functioning properly. Previously, I was able to add tracks to my queue and create playlists. However, I can’t do that today. Any advice?

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R
1 year ago
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stephen435Contributor I
asked in Controllers and Music services

Can't set up Sonos iOS app to include Apple music library

I am trying to add the Apple Music library on my MacBook Pro to my the Sonos 2 app on my iPad. I keep getting the error message “There is no share users on the computer ...” What does this error message mean, what settings do I need to update on my MBP, what are the required values for the fields in the Share Info box? I have \\MBP name\users\my account name\music. I am running the latest versions of Sonos app, Mac O/S, iOS

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Corry P
1 year ago
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Fletch15Contributor II
asked in Controllers and Music services

Controllers not finding system

I have an S1 system that has been working fine until a week ago. We have all old products, except for a new play 1, which is also on this system.A week ago all the android controllers and the ipad controller stopped finding the system. However the computer desktop app and the old CR200 still find all of the rooms easily. All divices are on the same network. Th Samsung tablet, ipad and android phones are all on the same network as the computer. I have tried the computer hard wired and wireless and it works fine on both.I have hard wired the Play 1 straight to the router and they still won’t find it.The various messages I get are:Unable to connect to Sonos. Learn moreSonos not found on this wifiWe can’t find sonos on your networkWe didn’t find any products connected to your router.I have tried all of the instructions on the various controllers and none of them do anything. On one occassion I got the Samsung tablet to find the hard wired play 1 and when I pushed done it goes back to- conn

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buzz
1 year ago
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