Skip to main content

Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,209 Topics
  • 51,744 Replies
R
Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
  • 95
  • 339
D
David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
  • 52
  • 231
A
aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
  • 110
  • 760
7209 Topics
G
GreenlandProminent Collaborator I
posted in Controllers and Music services
Bring Back SMBv1 for legacy devices

Would it be possible to reinstate the SMBV1 protocol (alongside V2/3) to allow older file servers/storage to be used, for example, some usb file storage on wifi routers.? 

11
Stanley_4
3 months ago
A
azambeauxTrending Lyricist I
posted in Controllers and Music services
ETA on Sonos App Fix?

Hi, as many here, I have tons of issues with the new app update on iOS.My 2 One SL surrounds were no longer connected in the system after the app update.Tried running the system update, which is not possible as the Ones are not found (code 1005).I tried unplugging, re-plugging, same with router, etc, still can’t be found.I have been unable to remove + add them (only got them removed...). They are connected over wifi, which is of course working fine.I am at a loss and just waiting for an app update again to fix my system and enjoy my 5.1 system. So, did Sonos provide any ETA for fixing this mess?

10
J
4 months ago
S
SladestAvid Contributor I
asked in Controllers and Music services
NEW SONOS APP (CRAP)

Why Sonos remains silent in the face of this crisis ???  Sonos should hire a public relations firm to help manage this crisis and this monumental mistake made by Sonos with this new retrograde application. SONOS SHOULD GIVE ITS CUSTOMERS THE OPTION TO RETURN TO THE PREVIOUS APPLICATION RATHER THAN TAKE THEM HOSTAGE.

7
R
3 months ago
K
kjiratsiekoedelContributor I
asked in Controllers and Music services
Sonos speakers not showing in Spotify app

Since I have a new router I can't find the sonos speakers from the spotify app. I can play music from the sonos app via my spotify account. So spotify connect doesn't work properly.Also not finding the google nest's. I can play music from the google nest's by voice command.  As soon as the music plays I can see that nest in spotify connect, Before I had an experiabox v10, now a zyxel EX5601-T1. I don't use the wifi from the router (I tried though, didn;t make any difference). The router is connected to a switch en multiple Aruba AP205 accesspoints.The sonos system consists of 4 ikea symfonisk speakers in 1 room. 1 speaker is wired to the LAN Any idea how to solve?

2
K
4 months ago
C
cfcheah5Contributor I
asked in Controllers and Music services
Unable add Spotify into my Sonos apps

I have tried out both iOS phone and PC to add on Spotify playing on SONOS app. Its not work and unable to find the services as community provide the way how to add on.Tried restart both spotify and SONOS apps, it does not help and solve the issue. Please help and advise on this issue how to resolve it.Appreciate all members and kind advice.

1
C
1 year ago
D
DavsmausContributor II
asked in Controllers and Music services
Can't search YouSee Musik using new seach

When I use the new search yousee music isn't answering but when I use the old search it works perfectly.I have tried to uninstall/reinstall the Sonos app without succes.Anyone got a good advice? BR Claus

7
N
4 months ago
J
JosDecCollaborator I
asked in Controllers and Music services
sonopad app

Hi, I am just about to download sonopad and wondered if it has the same capability as the old sonos app? Ie room selection, grouping rooms etc.

5
R
2 months ago
D
David JohnTrending Lyricist II
posted in Controllers and Music services
All music services lost and could not add any

I suddenly lost all music services and was not able to even re-add any.  I read a bunch of possible solutions such as rebooting the router, reinstalling the app etc.  I opted for the simplest solution which was to simply reboot the Sonos system.  Now I have 8 Sonos amps not a play speaker so not necessarily that easy I thought.  But all I did was unplug one and plug it back in.  Waited 1 minute for it to fully reboot.  Magically all services magically reappeared.  

4
D
7 months ago
G
Gemax84Contributor I
asked in Controllers and Music services
spotify not working properly

Hi, I have bought a sonos arc and two sonos one sl speakers. If I listen to spotify with the sonos app it uses all three of them. If i open the spotify app it self or ask Google home to play music it only plays trough the two sonos one's. It ignores the arc. I have tried to remove the spotify account from sonos and installing it again,same for Google assistant. I have also tried to remove spotify from my Phone and installing it again. None of these things worked. Since i want to use Google home and also believe the spotify app is better than the version on the sonos app, only working with the sonos app is no acceptabel solution for me. I couldn't find any other working suggestions on google Anyone knows how to fix this? I hoped that a big expensive brand like sonos have some good integrations with big players like spotify

1
106rallye
1 year ago
press250
press250Prodigy III
posted in Controllers and Music services
Sonos Trello Board: App Improvement & Bug Tracker

Find the Trello board here: https://trello.com/b/4T9rbg8thttps://www.theverge.com/2024/8/29/24231766/sonos-trello-board-fix-busted-app

2
F
12 days ago
T
TenbyContributor I
posted in Controllers and Music services
No access to my Apple Music from my Sonos

When I try to access Apple Music items from my Sonos, I just get ‘No selections are available’.  In IPad Settings, my membership is definitely active.   In Sonos Settings, my Apple account is shown - when I click on it and try to Reauthorize Account, it shows my correct Apple ID, and when I press Continue, it says Setup Complete, but it isn’t!  Any help, please?  When I add a new Sonos Apple account name, that goes through ok, but I can’t access recordings already in my list with my original Sonos Apple Account name. Stuart

5
Annazel S
3 years ago
N
NcackalackieContributor I
posted in Controllers and Music services
Amazon music not working

Amazon music not working.  All other sources (Pandora, Spotify. Etc.) play just fine.  However when i try to play anything from Amazon it says “Requested operation Failed”.  Ive removed and re-added Amazon service but no luck.  Any suggestions?

4
Annazel S
3 years ago
L
Lemster86Contributor I
asked in Controllers and Music services
Connect Amp - no audio from one side

The Connect Amp that drives my four outdoor speakers no longer outputs sound to one side (right side). The other left side works fine and I have switched the speakers around to make sure it’s not the speakers.Tried rebooting and resetting to no avail. Is the amp blown?

2
L
1 year ago
H
HuskersnkrsContributor I
asked in Controllers and Music services
TV Setup issue

Since the app released, my playbar tv setup will not work. It no longer can see the connection to my tv via the optical cable. I have factory reset my playbar numerous times and nothing works. Also, my gen 2 sub continuously disappears which requires factory resetting it and the playbar only for it to disappear again a couple days later.Please fix this broken application or roll it back to the stable app. I work in software development and your level of testing before release of the new app failed miserably. Roll it back or look forward to consumer action and significant loss of customers moving forward!

14
R
2 months ago
R
RawanimalContributor I
asked in Controllers and Music services
Spotify not connecting / Missing

Hi and hello,Starting to give up on Symfonisk now..Spotify app/integration missing in S2 app. Other integration works fine, like radios etc. Cant connect from within Spotify app from phone nor from laptop. Everything is updated (edit: and reinstalled).Any advice? Samsung S22MacBookUnifi network BrChris 

6
R
8 months ago
J
Jmm9p8Contributor I
posted in Controllers and Music services
Unable to Add Music Service to App

I am trying to add a music service to my Sonos App.  However, when I go to the Services and Voice tab none of the already added services allow me to click on them.  See the attached image as everything has the text in a light color.  Also, if I click on anything I get the error shown in the attached image as well.  Anyone know what to do to fix this?  

7
Airgetlam
1 year ago
R
RichP319Contributor I
asked in Controllers and Music services
Dolby Atmos with Pink Floyd Take it Back

Hello everyone,I’m getting a strange problem occurring when playing Pink Floyd’s “Take it Back’ on my Era 300 via Apple Music. Although the song is Atmos encoded, when the song starts it plays as regular stereo. Atmos kicks in around the minute mark, but if I scrub forward/back, it often kicks in earlier. This is the only track I’ve encountered with this problem.Has anyone else experienced this problem? If so, any ideas on how to fix it? Or is it a Sonos/Apple issue?Thanks in advance,Rich Before Atmos kicks in  After Atmos kicks in - there’s a noticeable change in the music and the Atmos badge appears 

10
R
7 months ago
A
AaseSteContributor I
asked in Controllers and Music services
connecting with the app

connecting to sonos move for the first time. using the sonos app and it`s requesting a 8 digit PIN that should be found on the backside of my speaker but it´s nothing there. what should I do to process further?

1
G
1 year ago
A
AudiosymbolAvid Contributor III
asked in Controllers and Music services
Help! - Cannot connect new sub mini to exisiting set up...

Hi All, Would appreciate some help please: I’m not having any success adding a new sub mini to an existing beam 2.  The sub mini is not even being recognised by the new app.   Is the new app the problem ? I’m also tried connecting the sub via an wired connection but still no success. The Beam 2 is connected to the network via an ethernet connection. When going through the new app; adding a new sub to the beam 2 option, the new sub is not coming up at all ; either wirelessly or through the wired connection. Only the existing subs are showing up. I already have other sonos speakers and multiple subs in other groups which are all connected fine before the new app and after. This is the first time I have had  trouble with the new app adding a new products.Any thoughts or workarounds to get the working ? Thanks.   

2
A
3 months ago
L
linboxContributor II
posted in Controllers and Music services
Do you like the new version 2024?

Please let the developer know your feedback!

16
A
2 months ago
E
EtondelliContributor I
asked in Controllers and Music services
Android phone problem with Symfonisk

I can reach with my iphone and I-pad but Symfonisk lamp doesn’t work with android phone… any suggestion to solve the problem?

3
Corry P
1 year ago
arjulaad
arjulaadAvid Contributor III
asked in Controllers and Music services
Recently played list

Our recently played list started to become unavailable on and off a couple weeks back, now it’s gone. We tried chatting with sonos support 🤪 which is missing in action, no reply from heir twitter team, 25 minutes wait to chat , i’m not even trying to call……...I know covid-19 is impacting everyone but it seems to be worst at sonos…..If anyone has an idea how to fix this we will appreciate it. Thanks!

5
arjulaad
3 years ago
H
hokietonerAvid Contributor III
asked in Controllers and Music services
Setting up a new S2 system with existing S1

I have some older S1 sonos gear and recently got a couple of S2-only speakers. I want to set up a separate S2 system which is supposed to be possible.When I open my S2 app, it says it recognizes that I have an S1 system and I have two options: to just open the S1 controller or set up a new system. But the buttons only show “Open S1” or “More options”. None of the “More options” involve setting up a new system. I’m a bit lost as to how to proceed. Why don’t the buttons mirror the choices I’ve been given?I previously had started setting up my roam, but after I thought I finished it told me that in fact someone else had started setting it up already and I need to factory reset it to use it. So I factory reset it and now I just see this screen. I’m not sure why this is so difficult?! 

2
H
8 months ago
S
SavboiContributor I
asked in Controllers and Music services
Résolution du problème d'intégration de Youtube Music dans l'application Sonos?

Depuis le passage de Google Play Music dans Sonos à Youtube music dans Sonos. Je me retrouve avec une application qui ne me permet plus de profiter correctement de mon abonnement YTM. En effet, il n'y a plus de recherches par genre, humeur ect. alors que c'était fonctionnel avec GPM. Aussi, désormais le cast depuis l'application officielle de Youtube music vers les enceintes Sonos n'existe plus. J'ai l'impression qu'en tant que client Sonos je paye les pots cassés entre Google et Sonos Je ne comprends pas que Sonos qu'il y a clairement une réduction du service de YTM sur son application comparé à l'appli officielle de Google ou même en comparant avec l'ancienne intégration de GPM dans Sonos. Sonos quand allez vous résoudre ce problème et permettre de retrouver les classifications genre, humeur ect.. dans l'appli sonos avec Youtube music ?

5
S
3 years ago
D
durden99Contributor I
posted in Controllers and Music services
Recently Added playlist

I can only play items in the “recently added” playlist one at a time. Is there a way to play the whole playlist. 

3
Rowena B.
3 years ago
Terms & ConditionsCookie settings