Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 3,886 Topics
  • 25,510 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3886 Topics

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tomnsuzeContributor I
posted in Controllers and Music services

Airplay

I can't see my Sonos devices when I open Airplay. I only see my smart TV's and Apple devices.

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T
1 year ago
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CorelavaContributor I
posted in Controllers and Music services

Deezer favorites missing

I have had my Sonos system and Deezer for years now. Within the week my deezer favorites have completely disappeared from Sonos. I am also missing rhe favourites heart button. It says unable to browse music. Ive Uninstalled Sonos app but that didn't work. 

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R
3 years ago
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ThekideoTrending Lyricist I
asked in Controllers and Music services

sirius stopped working

Not sure what to do but any help would be greatly appreciated. I can connect to my Sonos account and see all my media players. When I select Sirius It shows all the channels but they are greyed out/ not highlighted where you can select to play them? I have deleted the app and reinstalled it. Unauthorized reauthorized. With the same result

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C
12 days ago
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fpbContributor II
asked in Controllers and Music services

Specific songs skipping, always at the same time point

All the skipping issues I have seen posted relate to tracks skipping at random. I am finding that about 10% of the songs on my hard drive skip, always at the same time point, which varies between songs. A message will come up at, say, 1:14 saying the connection was lost and then it will play for another 20 seconds or so before skipping ahead. The songs affected show no pattern - some old, some new, some from cds, some from Bandcamp downloads.

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F
1 year ago
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ZoulSavoieContributor I
posted in Controllers and Music services

Musique sur mon smartphone

Bonjour,Je suis un utilisateur âgé et pas un expert.Je souhaiterais juste écouter sur mon Sonos One de la musique stockée sur mon smartphone, mais apparemment, l’option »Sur cet appareil » n’existe plus.Ma musique est également sauvegardée dans un dossier OneDrive mais je ne sais pas comment l’ajouter à ma bibliothèque musicale.Pouvez-vous m’aider ?Merci.

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Z
9 months ago
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SamsammContributor I
posted in Controllers and Music services

Sonos app bitrate show

Hello. Sonos user mainly for home cinema. I have an arc/sub gen3 and 2x era 300, a Panasonic ub820 player and 4K uhd blu-rays. it would be interesting to be able to display the audio bitrate in real time on the Sonos application, we already have the indication of the sound mode used (dolby Atmos truehd, multichanel pcm etc) but no bitrate values, also valid on the audio streaming 16 bits / 44khz @1.5mbits/s or 24 bits 48khz @2.1mbits/s for example.  please take account for future update.

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controlav
1 month ago
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Steve251Avid Contributor III
asked in Controllers and Music services

Sonos Desktop App and Atmos Music

I just downloaded the Sonos Windows App an I find it so much better to useIf I use the desktop app will it play Dolby Atmos through my Arc like it does with the IOS app?Ta

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controlav
2 months ago
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Katie012060Contributor I
posted in Controllers and Music services

trouble with my sonos

Hello,I’ve had my Sonos for about four years and they’ve been working fine and I love them. I have had trouble with the app which my partner set up. He couldn’t remember his password so I set up my own and transferred them over to mine. I’m having trouble connecting them. I plugged them into my Wi-Fi and I connected them but As soon as I take the internet cable out they both disconnect. I have googled it and it says to set them up to wireless. I’ve gone on my network on the app and it doesn’t say anything about making them wireless. There is 3 wireless channels I’ve tried them all and as soon as I disconnect from the Internet they disappear from my app. I have been using these Sonos wireless for years so I know that they do work wirelessly. My partner can’t remember how he set them up so I’m really struggling To know what to do. It’s a lot Of money to waste if I can’t fix them. Please please help with any information that may help. Thank you

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Ken_Griffiths
2 years ago
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DaKeyzContributor I
posted in Controllers and Music services

Sonos Music Library Not Categorized Correctly

I have a WD Mycloud Home drive. I copied all my music from my laptop onto the Mycloud drive. When I access the music library on the Mycloud using the Myclould music source, my library is not categorized correctly. For example a lot of my music falls into an unknown genre. However when I access the same music directly from my computer by using the adding the music library function, all my music is categorized correctly. So I am assuming that the meta data is correct on the actual files. Any idea why my music files that are on my computer are categorized correctly and the files, which are the same, on the Mylcoud are not? Thanks. 

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D
2 years ago
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siwaldronContributor II
asked in Controllers and Music services

persistent intermittant issues with sonos system appearing and disappearing ?

I have a sonos system that has always had issues for years and I’m so sick of it! It’s ruining so many moments! Basically the system system is there one day and then gone the next! Nothing seems to have  changed, but I’ll log into the app and the speakers and components aren’t there! I’ll restart the app, but doesn’t make a difference. I’ll move closer to the router but still no change! I recently bought a new ‘port’ and re set up the whole system and it worked great and then the next days it’s missing again. Can anyone help me?  I have a sonos boost which doesn’t seem to help so have tried with and without. I have tried using Ethernet cables and without.Do we think it could be the router?  woyod love some help - I’ve had sonos since the beginning but I’m really loosing belief in it - it’s just to finicky and troublesome! best simon 

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4 months ago
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KaremaSamContributor I
asked in Controllers and Music services

"On this Mobile Device" does not show when browsing

Hello Community,I have acquired Sonos One (Gen 2). When I click on “Browse” the menu does not show “ On this Mobile Device”. is there any configuration to do prior to have it showing in the Browse menu? Thank you for your guidance.Sam

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Airgetlam
1 year ago
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rhcpchilisContributor I
asked in Controllers and Music services

Why can I not see BBC Sounds app on my services?

I have updated my country address to the UK. I’ve closed the app logged out and back in and still don’t see it as a service. Can anyone help please?

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Belly M
9 months ago
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CLeisContributor I
asked in Controllers and Music services

Sonos - Sirius XM The Highway

All of a sudden The Highway on SiriusXM will not play on my Sonos. I received the note unable to play the selected item. I am able to play other stations now. There for a couple of days I couldn’t even play anything on SiriusXM. I have the older version of Sonos. I did delete the app on my phone and on my iPad to see if this would fix the problem. Still can’t play the highway, but I am able to play some other channels that I like to listen to. What can I do to fix this. The Highway is my favorite channel!

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A
1 year ago
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bluewolverineContributor I
asked in Controllers and Music services

Support for TIdal Connect

Do any of the Sonos device have direct support for “Tidal Connect” where Tidal is streamed over Wifi, not Bluetooth?

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E
8 months ago
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CaseyMomContributor I
posted in Controllers and Music services

Combining Sonos Systems

I have 2 homes, with a different wifi network in each.  (Actually, 2 in each, using extenders.)We have an old Sonos system which requires the Sonos 1 app on one of the networks.  We have a newer Sonos One (voice activated) which works on the Sonos 2 app on the Wifi network in our vacation home.I have a new Sonos One SL and a new Sonos Roam, which I would like to configure in one home, but then move to the other.  I can’t add them to the Sonos 1 app because they are not compatible.Can I create a new connection for the Sonos 2 app, using a network in my main home, even though it’s currently configured for the vacation home?Am I even making any sense?

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Airgetlam
9 months ago
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DaDDHeadliner I
asked in Controllers and Music services

SiriusXM browse music error

This morning the SiriusXM alarms did not work.  When trying to browse the SiriusXM Canada channels it errors out with Sorry something went wrong please try again. I can get to a channel via Recently played. diagnostic # 1121686035 

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Airgetlam
1 year ago
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DeporContributor I
asked in Controllers and Music services

I cannot add tracks, songs to Queue - from Airplay - from Iphone Music

I can play music from my IPhone (purchased music via Airplay and also radio and Amazon however the Sonos App will NOT saved it to the Queue playlist.Keeps coming with an ERROR  unable to add to queue. I don’t even get any options.Normally you can click on the tab right hand side for options;Add Song to my SonosAdd to Sonos Playlist play now play nextetcI have reset the App several times and my IOS is up to date. So not sure why!!Does any one have a solution please.Thank you         

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J
3 months ago
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DaholliContributor I
posted in Controllers and Music services

Smart App Control blocks install of Sonos App

Smart App conrtol does not allow Sonos App to install, both from the official website and winget

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8 months ago
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chris blackburnContributor I
posted in Controllers and Music services

playing music on my ipad through Sonos Play 1 and 3

Anyone know how to play music stored on an iPad through Sonos Play 1 and 3 speakers that do not have Bluetooth?

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Airgetlam
6 months ago
The7hil
The7hilAvid Contributor I
asked in Controllers and Music services

Custom Radio URLs not showing

While you can still add custom URL radio stations using the usual desktop method, there is now no “My Radio Stations” under the NEW TuneIn, so any you add don’t seem accessible anymore. Am I missing something?

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controlav
11 months ago
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hollieeContributor I
asked in Controllers and Music services

Add spotify

I want to add Spotify to my Sonos music services and for some reason it is not showing up. Also, when i use the Spotify app and choose the sonos device to play music it does not play through Sonos Move speaker but keeps playing on the phone itself. I can play on the other Sonos devices I have. I have updated the country in the app, this doesn’t seem to work either. Totally confused!

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Airgetlam
9 months ago
Jimmack
JimmackContributor I
posted in Controllers and Music services

old Play5 reset, but still linked to Spotify

Hi everyone,I sold my Play5 a while ago, and it was reset twice, but somehow is still connected to my Spotify account.  I am constantly fighting for control over my account with some stranger. Judging by this person's musical taste, it appears appears be a teenage girl!  One moment I'm chilling to some Elbow, when the next, I'm being ear raped by Witney Houston!As stated, the Play5 has been reset, and i have also forced logout of all devices in my Spotify account, and I have changed my Spotify password.  Unfortunately this hasn't helped.  What is also interesting is that when this other person plays Spotify, it shows up as the name that I gave to my old Play5 speaker "Kitchen"; could be a coincidence, but I somehow doubt it.Is there some way that you can break this connection in the Sonos 'back end' systems? ThanksJames 

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Jimmack
3 years ago
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DanilushkaContributor I
posted in Controllers and Music services

Sonos2 App automatically using wrong email to login to add a service

Sonos Controller for Mac: version 15.4, Sonos OS: S2When I attempt to add a service, the app applies a hard-coded email address to sign into sonos.com. It is the wrong address and not the one in my account settings, but I see no way to change it.

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controlav
10 months ago
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Sunshinerunner BrotherContributor I
asked in Controllers and Music services

Sveriges Radio from Sonos app skips track

I have the exact same issue as described herebut from the Sveriges Radio. Very annoying when listening to a podcast as it does not remember where it was and you need to listen to find where you are. Happens about every 20-30 min. And no, I don’t have any network issues or with playing directly from the app via AirPlay

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Corry P
3 years ago
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fable beamContributor I
asked in Controllers and Music services

Cannot connect to NAS (Freebox) with my Beam gen2

Following the remove of the feature allowing to read music directly from my android phone, i’m looking for a solution to read my music on my Beam gen2. I tried to connect to my Freebox Delta NAS. SMB2/3 is activated on my freebox in the “windows sharing” options. I verified, and my Beam is running Sonos OS S2.There are no user/password required, and i’m using \\Freebox_Server to access it.It’s working fine from my computer. But the Sonos app displays the following error when I try to add a new shared library : “The computer Freebox_Server has not been found”. (translated from french, sorry). What am I missing ?i.e : someone had apparently the same problem here, unanswered 

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Corry P
10 months ago
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