Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 2,971 Topics
  • 20,488 Replies

2971 Topics

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WolffyContributor I
posted in Controllers and Music services

Huge volume difference between playbar for TV vs playbar for music - again

Hi guys, Hoping someone can help. I have a Playbar hooked up to my Sony TV. If I put the TV on and set the volume to what I want when watching a movie - it’s great.  However, if I then turn the TV off and ask Alexa (Echo) to play a song through the Playbar (using Spotify) - the volume is almost double as loud as the TV.  So loud in fact that my GF did it the other day and it’s actually blown the bass speakers in the Playbar (a separate issue).   When I look at the Sonos IOS app whilst doing the above, the volume slider remains at the same level for both TV and Music however what I hear is completely different.  What makes this more confusing is that with my original set up, it was synced with my TV and Playbar (same TV and bar as i have bnow) - I had a bridge (connected to router in order for it all to work), when Sonos updated systems and the bridge was no longer needed - that’s what this issue started.  Anyone got any ideas on what it could be and how to fix it without having to open

3
Corry P
1 year ago
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willmanContributor I
asked in Controllers and Music services

Reauthorising Apple Account (or rather now, adding Apple account)

Hi,My wifes Samsung Galaxy S10+ won’t connect/play Apple Music to our Playbar, which it previously did.‘Needs reauthorising’ - white blank screen - so deleted and re-added - checked ‘already a member’ and a white blank screen appears, again.I’ve deleted the Sonos app and reinstalled - same problem.Any suggestions welcome, thank you...

4
W
1 year ago
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FrancisRogerContributor II
asked in Controllers and Music services

Updating whilst units are in different locations

HelloQUESTION ! From my MacBook I cannot update my Sonos 2 in Greece since my Sonos 1 in Germany seems to block the updating as I read online.How can I solve this problem ? This is a QUESTION.

6
106rallye
4 months ago
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GiacomoGoContributor I
posted in Controllers and Music services

Freegal Music service for Sonos. Get your library card, and get all of this content.

Freegal Music streams your local public library content:“Offering over 18 million songs belonging to 200+ genres— including Sony Music’s catalog of legendary artists— Freegal Music+ is one of the most popular library services in the world, and with 200,000 songs added monthly, ...”So why is there no Sonos service for this wealth of content .. that you’ve already paid for through taxes?I guess it’s just ‘cause people don’t realize how much content is sitting right there waiting for them to get a library card and stream.Anyone have a way to add freegal music streaming as a sonos service?

2
G
26 days ago
K
KevinSchmidtyContributor I
asked in Controllers and Music services

The Sonos Android App Isn't Showing My Full YouTube Music Library

The Sonos Android app on my phone and Windows desktop app can only see about 20% of my entire YouTube Music library and I’m not sure why. This hasn’t always been an issue, and I would really appreciate some help with this.Context:When I first bought into the Sonos network, I purchased a pair of One SLs and began playing music through my personal library on my phone. I primarily listen to music with downloaded files through the default Samsung media app, and at the time the Sonos Android app could see these files as well. Everything worked great for a few years and I got a Play:5 (Gen 2) speaker during that time to add to my system as well.Earlier this year, there was a notice from Sonos saying that the app could no longer read downloaded files on Android phones, but provided solutions to work around this. I was irritated at first, since I’d grown so used to how I was using my speakers, but the workaround I chose was through YouTube Music. Uploading music to YouTube was one of the sugge

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K
15 days ago
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Mariano11235Contributor I
asked in Controllers and Music services

logging to SONOS App

I can logon to the SONOS website but the SONOS App gives me and invalid email or password.I reset my password several time but it does not work on the App only on the website.

5
controlav
14 days ago
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MasterTrollAvid Contributor I
posted in Controllers and Music services

Sonos disabled my surround sound for update

Sonos, you may think your updates are important but don’t disable my surround sound. Not only that but the update is not successfully updating, so this causes me to have to stop what I’m doing to troubleshoot. So, you forced an update on by disabling my surround sound and then the software doesn’t actually install. Wow. Next time, my advice is don’t do it again. 

1
106rallye
1 year ago
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jt131Contributor I
asked in Controllers and Music services

No search results found. No services set up on your Sonos system.

I have had a recurring problem pretty much since Day 1 with the error message ‘No search results found. No services set up on your system’. I currently, and have always, used Spotify which works seamlessly from a streaming perspective, plus when the search actually works.Once i force close the app (iOS) and re-open, the search works again. I have tried uninstalling and reinstalling etc.My current set up isBoostBeamAmp (2 x Sonos One as surrounds)Five OneI have searched the forums and can’t see anyone having this problem before. The constant need to quite the app and re-open is quite annoying!Any help appreciated 

1
Airgetlam
1 month ago
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t-man11Contributor I
posted in Controllers and Music services

Sonos won't stop billing me for a monthly music subscription

Last October i canceled my Sonos music subscription service. Sonos did cancel the service but continues to bill me every single month. Despite multiple emails and phone conversations, Sonos support/sales cannot seem to figure out how they are billing me each month even though i give them my credit card #, email, name, etc. I can call my bank and chargeback all these charges but was hoping Sonos would actually research and resolve their billing issue which is occurring without my permission. Wondering if i need to have a lawyer send a letter to them? 

1
Stanley_4
1 year ago
D
DarzoFarzoContributor I
asked in Controllers and Music services

connection issues

I’m consistently getting connection issues when opening up sonos. It’s become extremely unreliable.Then in the time is does connect, it loses connection and I have to powered down all me speakers by removing the plugs.   

1
Airgetlam
7 months ago
controlav
controlavMaestro
posted in Controllers and Music services

TuneIn story for S1?

What is the plan going forward for TuneIn support on S1? The TuneIn (New) service is unavailable on S1, so once TuneIn (Classic) is disabled, that’s it I assume for S1 users?

2
controlav
2 months ago
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KmcContributor I
asked in Controllers and Music services

listening to multiple playlists on Spotify Premium

We have a couple of Sonos devices and one Spotify Premium account with multiple users who all have own play lists. Our issue is on Sonos, whomever is signed in, only their playlists show. I have read the content about adding additional accounts etc and switching between but we have one Spotify account so my question is whether there is a way to switch between playlists on Sonos?I dont want to see my husband’s tunes/podcasts etc and at the moment all I can do is search by artist name for whom I want. Same for other family members. The issue isn’t Spotify as we each have the app, go in, our playlists etc all there. This seems related to the single log-in/user issue of Sonos. Surely there is a workaround here?

3
K
6 months ago
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Vinyl RioContributor I
posted in Controllers and Music services

Line in Not Displayed on App

I have my turntable hooked up to my 2nd Gen Play 5 and only one channel is displayed on the app, previously both channels were displayed now the Left channel states its Disconnected, I still get sound out of the left channel but the app has it as disconnected.  I’ve unplugged the Play 5, put a new cable on the turntable and nothing has changed, any clues on how to fix this. Thanks, Rio

4
V
5 months ago
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RossHContributor I
asked in Controllers and Music services

mixcloud queue sync issue

Hi, I have set up a music queue directly on the mixcloud app but this doesn't appear when I choose the mixcloud service through the Sonos app. Is this an issue that others see or is there a way to sync the queue that appears under the mixcould service?

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R
1 year ago
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Naplesnole77Contributor I
asked in Controllers and Music services

delete favorites

How do you delete a favorite channel from your listing ?

2
N
2 months ago
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ConchanContributor I
asked in Controllers and Music services

adding .flac files to music library on ipad (ios15.7)

I’d like to add some .flac files I have saved in the files folder on my iPad Pro (ios15.7) to my Sonos 1 (OS: S2, version:15.4)How do I do this?I can get to the shared music library pop up, but don’t know what to enter in the path box.Thanks in advance for your help.

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C
3 months ago
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Beam2Contributor I
asked in Controllers and Music services

Music Library does not index foreign language files and folders

I have files and folders with Korean in the names. When I add the music library and re-index, it only finds songs with English names only. Is there any way that Sonos music library indexes foreign language support (e.g. UTF-8) Or, I have Synology NAS with built in media server. I read that DLNA is not officially supported by Sonos but if there is anyone who uses DLNA to play music from NAS library?

2
B
1 year ago
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cstone1Contributor I
asked in Controllers and Music services

how to auto play multiple playlists?

I have some play lists that I use often and would like to just have those play lists play one after another, but I don’t know how to do that or if it is even possible.Anyone know how to do that?Thanks

2
jgatie
5 months ago
charleseric
charlesericContributor I
posted in Controllers and Music services

Qobuz cutting out and dropping stereo

Same issue as this one posted a year ago: My Sonos system is a Sonos Arc with a Sub Gen 3 in the living room, 2x Play:5 in stereo pair in the dinning room and 2x Play:1 in stereo pair in the bedroom.I am using Sonos S2.Like mentioned in the linked thread, during playback on stero pairs, sound will stop on the left speaker, then comeback, and sometimes continue to cut out on one or both speakers. Sometimes songs will simply stop for a second.Problem seems to happen with multi rooms or with stereo pairs.Never had any problem with other music services. Yes, I tried unplugging my system / re-authorizing account. Still, I don't have this problem if I'm using a different music service 

3
charleseric
3 months ago
A
andyskid1970Contributor II
posted in Controllers and Music services

S1 app not finding any music services

Hi added the play 1 gen 1 to S1 app I have added sonos radio but when you search again for music it just hangs 

2
Corry P
4 months ago
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K2SKContributor I
asked in Controllers and Music services

A 'library' playlist under Imported Playlists

First time poster here. Having a problem with Imported Playlists. There is a new playlist called 'Library' that I have not created and it is not present in the Playlists sidebar in the Music app. Mac OS Monterey v12.2.1. This seems to be new and may be eating up imported playlist numbers on the Sonos side. Any suggestions on how to get rid of it?

1
Corry P
1 year ago
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MarsloContributor I
asked in Controllers and Music services

Unable to play Tidal songs

I’ve had Sonos for quite a while and I just added the Tidal 30 day trial in hopes of getting better quality audio.  I ca see the songs and playlist in Sonos but when I try to play them I get this error message:  “An error occurred while adding tracks to the Queue (701)“

2
controlav
1 month ago
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User276494Contributor I
posted in Controllers and Music services

Apple Music intermittent

Half the time I try to access Apple Music on Sonos, I get an error message that says “We’ve run into a problem. Try again.” This has been going on for about a month. I have an all-Apple system (iPad, iPhone, iMac), all with up-to-date system software. Sonos is OS2, version 13.4.1. I have five Sonos speakers (two Ones, two Threes and a Roam). One of the speakers connects to my network via an Ethernet cable. 

1
G
1 year ago
A
AmildaContributor I
asked in Controllers and Music services

iChill

Hi, I would like to connect iChill to my Sonos but it’s asking for my Sonos username. Where do I find this? 

4
controlav
2 months ago
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ngx472Contributor I
asked in Controllers and Music services

why does alarm sound choices doesn't show favorite starions?

It seems obvious to present the favorites as an option to set the alarm sound to... (stations) It seems obvious to present the favorites as anoption to set the alarm sound to...

2
N
6 months ago
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