Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3892 Topics

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sdhartmannContributor I
posted in Controllers and Music services

Pandora missing from list of services

I can’t find Pandora in the list of music services to add, when I attempt to cast to my Move from the Pandora app, the Sonos 2 app loads and fails.What to do, anyone else have this issue? How did you fix it? 

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Airgetlam
3 years ago
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Alberto.QContributor II
posted in Controllers and Music services

Audible.es not working.

It there a way to select audible.es because when I try to do sonos open also amazon.com and I can´t change the country and my audible account is in Spain...

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A
3 years ago
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FunkaholicContributor I
posted in Controllers and Music services

Tidal interruptions

Hi TeamI am in the process of moving from Spotify to Tidal. Using a Connect with my HiFi system, it really makes a difference in terms of quality. I am now facing the following issues (which I also had with Spotify or Sonos Radio but not in this frequency): When I play sound on just one speaker, usually it works fine. When I group all my speakers (3x Play:1, 1x Play:5, 1x Connect), the sound interrupts every now and then (at least 1x/song). Not on all speakers simultaneously, but just on one or two speakers. It’s especially bad when I skip to the next track, then the initial 2-3 seconds are played, then on one or two speakers the sound drops for 5-10 seconds and comes back again. It doesn’t really happen that much when I play through an Album or Playlist without skipping to the next song manually. Like if there is insufficient buffer if I skip to next track ‘unexpected’ for the Sonos. The issue can’t be my connection speed - I am getting more than 900Mbps on LAN and more than 70Mbps on

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Annazel S
3 years ago
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MO DeadheadContributor I
asked in Controllers and Music services

Sonos devices not in Windows Controller after wifi router change and Macafee Total Protection installation, Music Library won’t play

Before:   Three Sonos devices, Play 1, Play 3, and Connect: amp. Sonos Windows Controller installed on my desktop, Able to play music from Music Library, and life was good. Connect:Amp hardwired into Ethernet network, other two wireless. Then: I installed Mcaffee Total Protection on desktop, and and changed my wireless router from Google Fiber provided wifi to a Google Mesh Wifi network. It took some doing, but I was able to get all three devices to come back up, streaming works fine. The problem:   Windows App does NOT show the Sonos devices like before, trying to play from Music Library from my IPhone or Ipad returns “Server Cannot be Found”, and won’t play. I saw that Mac Total Protect can cause firewall problems, so I turned Firewall off, but no change. Looking at my Google Fiber network diagram, Sonos devices are there, but now grayed out, and designated “Disconnected”

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M
3 years ago
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jwhyteContributor I
posted in Controllers and Music services

iTunes

I have a large amount of itunes music on my iphone. Up until a few months ago I could send the music from my iphone to my Sonos Beam which would then send the music to both of my Sonos One speakers.Now I can only send the music from my iphone to the Sonos Beam , I no longer see my two Sonos One speakers on my phone  Can you help ?

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J
3 years ago
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r9mcgonContributor I
posted in Controllers and Music services

Stream What You Hear Problems

Hi allI’m trying to use the ‘Stream What You Hear’ application to stream from my Windows laptop to my Sonos SL 1 but it’s not working,SWYH looks to be running, but the Sonos controller app can’t seem to play the stream: It attempts to connect but nothing happens and it fails - no error messge.The SWYH record function is working so I think that end of things is ok.I followed these instructions:https://www.howtogeek.com/292842/how-to-stream-any-audio-from-your-pc-to-a-sonos-player/ Has anyone had similar issues?Thanks in advance.

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B
3 years ago
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calmposerContributor I
posted in Controllers and Music services

Sonos and Spotify hitch

A strange thing is happening when using SONOS + Spotify on these tracks:https://open.spotify.com/track/4XQQUyCMJDEsb4CipdJP0B?si=tX-h8QXzTXOXG3ZcaNOo8ghttps://open.spotify.com/track/5qratn3c1P8D5XeEr6Wxad?si=YMsbwp_JTkSufH_oIRp-IAI can hear a very disturbing click on the very first note.This doesn’t happen when the tracks are played on SONOS off my library. It doesn’t happen when using Spotify on my iphone. It’s only when the two are combined.Can anyone else hear this and any ideas what’s happening?Thanks! 

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C
3 years ago
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Devildoc99Contributor I
posted in Controllers and Music services

Not enough room to update library

Could someone explain to me why this message even occurs. I was under the impression it was indexing the HD where my music files were. Why would it need space for that? Just index the damn thing and let me play on!Can I do something to change/adjust this setting?Thank You  and Merry Christmas to allDevildoc

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D
3 years ago
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WeidickTrending Lyricist I
posted in Controllers and Music services

My Sonos stopped working round 1600 saturday december 5. 2020

I have used Sonos for several years on 2 locations on 4 different devices and 2 different accounts with no problems together with the danish YouSee-Music streaming service.Suddenly the music stopped and could  not be started again.Sonos apps claims that there is no connection to YouSee no matter which account i try. Sonos apps claims, that it cant connect to YouSee and verify accounts. Sonos app says, that I should contact YouSee. Other streaming-services works fine.YouSee says, that it is a Sonos-problem. I can log in and out on YouSee and play music on the YouSee app on the 2 iPhones and on my MacBook Pro with the accounts Sonos cant reachI have afterwords updated  the apps on 2 iPhones, 1 iPad and 1 MacBook Pro to Sonos S2 with same result.My conclusion is, that Sonos suddenly from this afternoon won´t communicate with YouSeePlease advice. Best regardsPoul Erik

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106rallye
3 years ago
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DBowContributor II
asked in Controllers and Music services

The computer [name] refused to let Sonos connect to it

[Soap-box]Every time the Sonos software is updated this happens. The fix is NEVER the same. After spending $2000 on speakers (that work great when the software works) its frustrating to have to do this again…. and again.My Mac is on BigSur 11.0.1I just updated my Sonos:controller: 12.2.2 Build: 61183220Hardware version: 1.12.1.7-1.2 Everything 2 days ago was working fine. Now, the music library (which didnt change locations) will not allow me to add it (dont know why I have to do this on an upgrade anyway) so, while I CAN listen to Pandora, iTunes music is not permissible. What have I done to attempt fix it?1- Turned off firewall (norton 360) - [didnt help]2- Uninstalled norton360 - [didnt help]3- Gave Sonos full disk access permissions [didnt help]4- Revisited Privacy and Security Settings, re-set them [didnt help]5- re-installed Norton and re-associated permissions with app [didnt help]6- Cussed a great deal as now the plesaure of listening to music has now pissed me off [didnt help]

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D
3 years ago
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Bernie WilliamsContributor I
posted in Controllers and Music services

Entire music library vanished from SONOS

Hi, I’ve been experiencing a number of issues with my Sonos system recently, namely, speakers disappearing from the app mid song, including paired speakers; then today my entire music library has inexplicably vanished from Sonos.  I’ve made sure that all apps are updated and running the same software and ensured that my Mac is up to date and nothing……To be honest, I'm getting rather sick and tired of all the issues with Sonos, I just want to be able to play music, but seemingly every time I try there is yet another issue.Any advice gratefully received.  

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buzz
3 years ago
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ottork1Contributor I
posted in Controllers and Music services

YouTube Music only shows my playlists

I just added YouTube music as a service.   When I search an artist, YouTube Music is not an option.  When I click through the YTM service, the only option I have is my playlists.   How do I configure it so it shows up in artist searches, shows “new Releases”, etc?  Anyone else have the problem or better yet, a fix to get it fully integrated?  Sonos S2.

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Airgetlam
3 years ago
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Sean_72Contributor I
asked in Controllers and Music services

Some music sources not working

my SiriusXM won’t play on Sonos. “Unable to browse music”. 

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S
3 years ago
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oli3778Contributor I
asked in Controllers and Music services

Sonos One Surrounds stopped working no sound.

Resolved

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O
3 years ago
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JoshMContributor I
posted in Controllers and Music services

Youtube top songs not an option

In Sonos I regularly search for an artist to look at their top songs. In Google play this was easy. Now this has been replaced by YouTube Music Top Songs is no longer an option in Sonos. It is an option in the YouTube music app so this is only a problem thru the Sonos app. Can this be added to the Sonos app?

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J
3 years ago
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Wilf21Contributor I
posted in Controllers and Music services

Tunein Radio stations give programme title, Sonos radio does not

I don’t know if other users find this, but when I connect to a radio station via Tunein (e.g. BBC Radio 4), I get the current programme title shown (as I would get on the DAB station) in the app.  Connecting to the same station via Sonos radio, only shows the station name. Anyone else find this?  And is there perhaps a setting on Sonos Radio to change this behaviour? TIA. Wilf

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W
3 years ago
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NickbassmanContributor I
asked in Controllers and Music services

Old Audible account pre-Amazon

Greetings. I started to use Audible back in the day before it was bought by Amazon. I therefore have old username-based access to Audible, not access based on my Amazon password. Sonos insists on automatically connecting me to Audible via my Amazon account though, bypassing the many audiobooks I have under the old username account. Anyone had this problem and know what the solution is? Many thanks. 

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Airgetlam
3 years ago
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newskisContributor I
posted in Controllers and Music services

Error when trying to play Audible books from Sonos app

About a month ago I started having a problem playing Audible books through the Sonos app. When I try to play a book I get an error message saying “Unable to play ‘Opening credits’ - the song is not encoded correctly”. It quickly tries to play the next 4 chapters with the same error message before it fails and stops. I have the seven Harry Potter audiobooks through Audible and I had listened to the first two books with no problem. I would start the book in the Sonos app and then use Alexa for playback controls. With this I only use the Sonos app once in the beginning of a book and not again until I need to start another book. When I went to start the third book, that was when I noticed the problem described above. I tried playing both of the first two books that worked before, but both had the same error. I then tried two Audible Original books and those had the same error. With that it seems that it is unlikely to be a problem with an individual book. My setup is two Play:1’s as a ster

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N
3 years ago
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jsojazzAvid Contributor I
posted in Controllers and Music services

Amazon Music HD - The connection to Amazon Music was lost

I have been using Amazon Music HD for about a week and am noticing some issues playing Stations.Today - as I am looking for some good stations for the evening - I am getting the response - Unable to play “name of station” The connection to Amazon was lost.If I play the Amazon App - no issues at all. Is anyone else experiencing this?  

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J
3 years ago
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eskbank50Contributor I
posted in Controllers and Music services

Sonos unable to find music library on Plex Media Server

I have music libraries installed on a QNAP NAS and use SONOS to access my music via iTunes (65,000 limit) and PLEX (other music not on iTunes). However, since last week the PLEX service on SONOS has stopped showing the selected library on the Media Server but shows My Podcasts, Categories, Popular, Society & Culture etc and Other Sources (which only shows Podcasts when opened) and therefore I cannot access my music installed on PLEX. I have no problem accessing my music library via iTunes and playing on SONOS.This access problem via PLEX on SONOS is shown using iPhone (iOS 14.3) and laptop using Windows 10. I can access the music library directly on PLEX using the iPhone and laptop and play music to the respective device. The Remote Access facility on PLEX is turned on.Any help in solving this issue would be much appreciated. Thanking you in anticipation.

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E
3 years ago
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FestkaramellContributor I
posted in Controllers and Music services

I keep connecting to somebody elses Sonos system

I own a Sonos speaker, and my landlord has like 3 speakers in his part of the house. I'm trying to connect to my own speaker but it's only connecting to my landlords speakers, I cant find my own. I've tried resetting both the speaker and the app, but nahh. How can I stop this from happening? Also, can I prevent him from seeing my speaker even if we're on the same WiFi? I am SO annoyed! Please help! 

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controlav
3 years ago
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Pendr4gonContributor I
posted in Controllers and Music services

Spotify will not connect

Hello.I’ve been using Sonos one since 6 months or so, and just recently the connected Spotify have been acting weird.At the moment I can’t play music that I’ve connected through Spotify on to my Sonos.Some tracks are playing for a few seconds, then switches to another one, and another one.Some tracks Sonos just skips.If I access the tracks via Spotify it’s working, but as soon as I connect my Iphone 11 PRO Max it continues at the same way than before.Anyone having the same problem?

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M
3 years ago
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Chris_183Enthusiast II
posted in Controllers and Music services

Spotify Connect - Switching back and forth

I’m probably in the minority and just started trying Spotify Premium with a free trial.  I currently use Tidal, so I’m trying to figure out how people use Spotify with SONOS.  Here’s an example: I’m listening to Tidal and at the top of the hour, go to my radio station to hear the news, then switch back to Tidal when the news is over.  All in one app (the SONOS app).With Spotify, I have to open Spotify, start music, then open SONOS to switch to news (which automatically overrides Spotify).  Then I have to go back to Spotify, tell it to “forget” my SONOS room, because no sound is coming out, and relink it back to SONOS.Just seems like a pain to switch sources.  Why would SONOS allow an app to bypass there app?  Seems like Spotify is taking control of the user interface (grouping, connecting, volume), bypassing SONOS.  Almost like a power play where one day Spotify will simply connect to multiple devices, some SONOS some not.

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J
3 years ago
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LentilSoupContributor I
posted in Controllers and Music services

YouTube Music not letting me skip or scrub tracks

In the past week I have started having issues with YouTube Music where I will select a track under an artist, but it won’t let me add it to the queue and it won’t let me skip/scrub - it just plays without making any changes to the queue. It’s also happened when I’ve tried to play a full album, and will just loop one track continuously while scrubbing and skip/back are not available. iOS 14.2.1

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L
3 years ago
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Andy_15Trending Lyricist I
posted in Controllers and Music services

hiss sound when playing from YouTube music

There's a quick hiss that happens occasionally when playing back from YouTube music.  I submitted diagnostics.  973179111It's hard to describe but sounds like a fast hiss.  Or like a cd skip.When playing from other sources no issues.

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Airgetlam
3 years ago
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