Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 2,972 Topics
  • 20,488 Replies

2972 Topics

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mickfaewindsorContributor I
asked in Controllers and Music services

Lose speakers when I change record on turntable

every time I change an lp on turntable I need to reselect what speakers are being used, change volume level and balance and stereo pair. How can I preset these?  Or stop losing them when I flip the record on the turntable? 

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Ken_Griffiths
2 years ago
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Johneldridge11Contributor I
asked in Controllers and Music services

Amazon HD

Amazon HD keeps cutting in and out during playback a got a message from somewhere stating that the buffer couldn’t keep up with desired bitrate? 

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Airgetlam
2 years ago
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PdelviscoContributor I
asked in Controllers and Music services

Spotify Premium Playlist

Hello, I just Upgraded to Spotify Premium. My Sonos displays the 3 playlists I had created prior to Premium, however any new Playlist I create does not show up in my SONO Spotify Library. I have rebooted, reauthorized, Deleted and Added my account, Updated my libraries….I am out of troubleshooting ideas?  Anyone of this forum with any thoughts or solutions...Much Appreciated ...Paul

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Annazel S
2 years ago
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thepuddysystemContributor I
asked in Controllers and Music services

Have to re-add Apple Music every day

Ever since the new Sonos app came out earlier this year, every day that I open it, my Apple Music service account has been removed, so every day, I have to add it back to my Sonos account. Why is this happening and is there a way to make it stop so it stays linked to my Apple Music account permanently?

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Airgetlam
2 years ago
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eprubenContributor I
asked in Controllers and Music services

apple music not shwoing in search results

When I search for anything - artist, album, song, etc - Apple Music is not showing up. In any of the search results.  This just started happening this past week.  I removed Apple Music as a source and then added it back in but still doesn’t show up in search.

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C
2 years ago
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HighvoltageguyContributor I
asked in Controllers and Music services

Apple Music wont play one S1 G2 or Beam

I was recently gifted the S1 G2 and subsequently bought Beam. Google Assistant works perfectly however I am having issues with Apple Music playing via the Google Assistant on both the S1 G2 and Beam. Apple Music plays through AirPlay and also via the Native Sonos app with no problems. I have removed Apple Music from the Sonos app and re-authorized many times to no avail. I've also removed the Sonos app and redownloaded...again to no avail.I have no extenders in my home and the channel seems to be clear. Any thoughts?

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Annazel S
2 years ago
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mmvchicagoContributor I
asked in Controllers and Music services

AirPlay issues

I greatly prefer using the iTunes music app native to my iPhone to play music.  I have speakers in my bedroom, living room, and kitchen.  More often than not, at least one or more of the rooms does not show as an AirPlay option.  The missing speaker(s) are always available in the Sonos app though.  I have found that renaming them and then restoring them to the original name seems to usually work (ie, change “kitchen” to “bathroom” and then back to “kitchen” and then “kitchen” again shows as an option in the iTunes app.  It is super frustrating.  My old rig was with an old AirPort Express- worked flawlessly.  I expected Sonos to be an upgrade, but it is just very disappointing.  Am I missing something?  I prefer to not be forced into the Sonos app to play my library (all songs downloaded to my phone).

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Simon B
2 years ago
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CornHall UserContributor I
posted in Controllers and Music services

Sonos Radio Cannot Find Wave 105

I have just reset my Sonos One and updated the software. However, Sonos Radio cannot/will not locate ‘Wave 105’ radio based in Hampshire. It did so before the update. Are there any licensing issues that prevent this?THanks 

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controlav
2 years ago
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gm111Contributor I
posted in Controllers and Music services

Sonos search doesn't work on Amazon

Sonos searching for the Amazonservice doesnt work at all, get no results. Works fine on Spotify but then I have the ads. This has not worked since Day 1

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G
2 years ago
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SophiejContributor I
asked in Controllers and Music services

Problem connecting to radio station

I have just moved overseas and set my Sonos up on the new wifi and the UK radio stations arent working any more from the app.  BBC radio works but not commerciql radio.  Any reason for this?  

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Airgetlam
2 years ago
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Celeste1Contributor I
asked in Controllers and Music services

Streaming radio stations - restrictions

Hello. Until recently I was able to stream music from 2 favourite Greek stations (Mancode Radio and Ellinikos 93.2). Now, both stations are geo-locked both on Sonos Play:1 and TuneIn Pro.Is there a setting I have missed that could give me access again to these favourite stations?

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J
2 years ago
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El_MuchoContributor I
asked in Controllers and Music services

Amazon Music Unlimited Does Not Appear As A Menu Option

Hi, I am using Sonos OS S1. I recently took a free 3 month Amazon Music Unlimited subscription, however it does not appear as an option in my Sonos Amazon Music menu. I do see the following under the Amazon Music option:PlaylistsStationsChartsRecommendedNewMy MusicI have removed and re-added Amazon Music as a service in Sonos multiple times and re-authorised Sonos to use my Amazon account multiple times. I have also re-stalled the Sonos S1 software a couple of times, all to no avail. I am located in England and my profile settings reflect this. Can anyone help please? Luckily I am at the free stage of the subscription at the moment, however it is of little use if I cannot play the music through my Sonos speakers.Thanks for you help.

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E
2 years ago
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Stefano ItaContributor II
asked in Controllers and Music services

Music folder Error 1002

“Adding music folder…Error adding musicThe music folder could not be addedReason: unable to add shared folder // Laptop - ****** /error 1002” Today I updated the version of the Sonos app on my computer (which already works badly).After the update I found that my music folder was deleted, and when I tried to reach it this error appeared. I've tried disabling firewalls and reinstalling apps entirely, I use a laptop with Windows10Any idea what it can do?

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Annazel S
2 years ago
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calibermensgroomingContributor I
asked in Controllers and Music services

Sonos Losing Connection to Spotify

This has happened since we got Spotify (2 yrs ago?). When I pull up the error log, I can see that Sonos loses connection with Spotify every 3-5 minutes. Sometimes it will skip over songs or sometimes everything will stop playing all-together. We have no issues with Pandora, only Spotify. We purchased the boost about a year ago to help with our internet connection, but we have not noticed much of a difference. Our most recent Sonos Diagnostic was submitted at 5:49 on Wednesday 1/20/2021. Our diagnostic number is 2091627459. This issue was with our playbar. It lost connection for about 2 minutes. We have reached out to our tech company, and they have not noticed any issues on their end with our internet connection. Any tips? Thank you!

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G
2 years ago
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Carol DContributor II
asked in Controllers and Music services

SiriusXM - unable to browse music message

This is the message I get today. Anyone else having problems? This happens at least once a month for some unknown reason with Sirius XM and Sonos. No one has ever given a reason as to why and it sure is annoying. 

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Airgetlam
2 years ago
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muskokakenContributor I
posted in Controllers and Music services

SiriusXM Account not Found

Just a note for others, my SiriusXM account just stopped playing this week on SONOS, and per the advice here on the community and then from SONOS Support (Case #02556297), I tried removing and re-adding my account credentials as a music service.  Then tried changing my password and waiting 24hrs as instructed by support.  None of this worked; I still could not play SiriusXM over SONOS - just kept getting an “Account not Found” error.  It would play fine on any other device or app, just not SONOS.Today I tried also changing my SiriusXM Username along with the password, and it worked immediately, I could re-add the account on SONOS.  What seems to be the key here is changing the Username, not just the password, I assume that causes a refresh with the account credentials database.Very frustrating that SONOS support could not advise me of this apparently critical step when contacted.I still have no idea why my setup stopped playing SiriusXM after years of continuous use...but this seems to

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Annazel S
2 years ago
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NikoceciContributor I
asked in Controllers and Music services

Problems playing iHeartRadio via the Sonos app

I have iHeartRadio installed as a music service in the Sonos app and it has worked perfectly until recently. If I search for an artist, that artist actually comes up on the list with iHeartRadio as an option but when I then click to select I get an error (see picture below). I do have a workaround as I can open the iHeartRadio app on my phone and then search for the artist and then connect to the room I want to listen to the music in. However, it is still annoying why I can’t do it directly from the Sonos app which used to work. Any input on why I get this error and how to fix it? 

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Airgetlam
2 years ago
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duke6Avid Contributor I
asked in Controllers and Music services

talkRADIO and talkSPORT via Alexa fixed at last

It seems if you disable talkRADIO and talkSPORT skills and enable Wireless skill, voice activated works without skipping and cutting out. At long last, but I have to say no thanks to Sonos.   

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Xander P
2 years ago
Malcolm99
Malcolm99Contributor II
asked in Controllers and Music services

Sonos software is riddled with faults

So many questions, so few answers: I have 2 Play 1s and two Play 5s. The latest software update has left the S1 software unable to see the Play 1s and the S2 software unable to see the Play 5s and me unable to rewind to the state I was in before The S1 software cannot ‘see’ my computer and so I cannot connect with my computer based music library The S1 software can no longer see’ my YouTube Music library  I have just about had it with Sonos. I am ready to trash the lot. I need HELP. I have many opinions but . I need HELP from Sonos. A human being. A voice. Someone who is going to fix the mess that they have created. How do I contact these people ?

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J
2 years ago
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daghdairelandContributor I
posted in Controllers and Music services

SONOS and APPLE don't seem to get along

I had my Sonos years - Play 5 as stereo pair. Gen 1 and now gen 2.  This process has not been with out issues. Now again - I have gone weeks with it being completely non-functional from an apple perspective, no changes have been made to my set up. When I try to play a song from Apple Music, it would sometimes start and play the first 10 seconds and then stop and say that it cannot connect to Apple Music or it may say this from the start. Other times I will try to add a song and it just says "cannot add music to queue"  I have power cycled the speakers, the modem, the wifi. Nothing seems to make any difference.  I have installed the app and re installed - I have checked all settings. The Tunein-radio works, Sonos radio works, my line in to my turntable works - this is specifically an issue between the sonos and apple interface. Everything else in my house works. I can stream 4k video in any room in the house. I can stream apple music from several different appliances in my house. (JBL,

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Rowena B.
2 years ago
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DkrenkContributor I
asked in Controllers and Music services

Big Sur - can't play Music Library

I got a new iMac and moved my library over to the new computer.  My new computer will not allow the Sonos to connect.  I checked the firewall and the sharing folder.  Still won’t connect. Need help 

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Airgetlam
2 years ago
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GoRusticContributor I
asked in Controllers and Music services

Spotify Crossfade unable to work through Sonos.

In trying to play songs with a crossfade so one song blends into the next on Spotify, something which works on Spotify natively and any other speaker system we've played it through, the Crossfade does not play correctly through Sonos. There is no crossfade when playing Spotify on Spotify but with the sound coming out of the Sonos system. What can we do about this! It's not groovy when a song ends abruptly and there's space and then another song starts.

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Simon B
2 years ago
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Hickman12Contributor I
posted in Controllers and Music services

This is a poor product

Does anyone else think this service is poor?I have 2 speakers which are both good, but because I bought them separately I now have to use 2 Different apps, and I can never connect straight away it takes ages to pause or turn up or skip songs. Too frustrating for the price. 

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ratty
2 years ago
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Max ReheatContributor I
asked in Controllers and Music services

Spotify Connection to Sonos

Good morning everyone,I have a family subscription to Spotify. Using our iMac I can connect to my Sonos network using my Spotify account but I cannot connect my wife’s account to the Sonos. She can’t connect via her iPhone 11 either. All our software is the very latest version.Can someone help please?Cheers… Chris

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G
2 years ago
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mborellaProducer I
asked in Controllers and Music services

iBroadcast down?

iBroadcast is completely down for me - even the web site is not working.  Anyone else seeing this?

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Xander P
2 years ago
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