Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 4,430 Topics
  • 30,313 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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4430 Topics

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BrucoutinhoContributor I
asked in Controllers and Music services

system connection

I have 4 devices all connected to the same WiFi, but when I open the Sonos app, I got only one of them, or the other 3, I can have the 4 connected together. it looks like they built 2 separated networks and can’t blend

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N
4 months ago
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PampacContributor I
asked in Controllers and Music services

deezer familly

Hi,Sonos keep on playing commercial for deezer upgrade account to premium whereas I have a deezer familly account. What is the reason? I'm already paying fees for not having commercials…Tx

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Jamie A
3 months ago
minimalist
minimalistAvid Contributor I
asked in Controllers and Music services

"Access to the shared folder (path) is denied - check the username and/or

I recently upgraded to a new M2 MacBook Air and Sonos is no longer able to access my music in my library.  Under Settings I ensured Sonos had access to all Media and Apple Music, I gave Sonos full disc access under “Files and Folders”, and I turned on File Sharing and Media Sharing under General>Sharing.  I also deleted the previous link to my music library in the Sonos app.When I go to Sonos>Settings>Music Library and try to add my music library location I am asked to put in my computer username and password and then when I try to add the folder Im given the following:“Access to the shared folder (music folder path) is denied - check the username and/or password.”This seems to be a common problem but none of the solutions Ive found in previous posts work for me.  

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Corry P
4 months ago
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SarnoAvid Contributor I
asked in Controllers and Music services

Sonos radio favourite not show on Favourites on app

A Sonos radio favourite, listed in the search results, does not show up in the list of Favourites (on the app).Other stations are okay. Only this Sonos radio station is missing.Unusually, in the Search result the Sonos station had a full page with a description and also alarge button to make it a favorite. If this helps.

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S
3 months ago
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SonicmonsterContributor I
asked in Controllers and Music services

Pandora AutoPlay Not Working?

Whether I use the Sonos app to listen to Pandora or cast to the Sonos Arc from the Pandora app, the AutoPlay feature does not work.  However, AutoPlay does work from the Pandora app if I use Bluetooth to my car or other non-Sonos speakers.  I emailed and discussed this issue with Sonos customer support and received the reply below - basically, they know this is a problem and have no get-well date.  My questions:Has this been fixed yet (I cancelled my Pandora Premium subscription so I cannot check if it works)? Does anyone else have this problem or an update?Responses from Sonos Support Specialist (Aug 2023):“Unfortunately, I am unable to provide any additional information or a timeline as to when you can expect to see this feature available when listening via Sonos.”“They [engineering] have confirmed that the AutoPlay feature is not supported when listening from a Sonos device, regardless of whether you use the Pandora app or the Sonos app.”

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Corry P
4 months ago
sailor39
sailor39Contributor I
asked in Controllers and Music services

Android s2 app loses system, but IPad works

I’m using Android s2 and both the app and Android have the correct versions. Uninstalling and reinstalling doesn’t help. The app loses connection to the system, but both my MacBook and iPad s2 apps have no problem with it. After I shut my Android down for the night everything is fine the next morning, but it’s all gone by the middle of the day. Support tells me to reboot the router, but if that was the problem why do the iPad and Macbook work? I think the s2 app has a caching problem with the central server, since I notic it loses my recently played list before things go SouthI’m very unhappy with SONOS support.

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Corry P
1 month ago
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Steve01Contributor I
asked in Controllers and Music services

Solving connection issues with my music libary

Only about 50% of the time can I rely on Sonos to play items from my music library when I want it. Most often when it doesn’t work it’s because a software update has been posted, and that completely freezes the system until I apply the update.  Usually I lose my queue at that point, and often in addition I find music won’t play because my “server cannot be found” or because the controller can’t find the speakers, or both. This occurs constantly and it’s a HUGE inconvenience. Have a small system w/ 3 older speakers (A Play One and 2 Sonos Ones. One of the Ones had Alexa; but I have killed her.). I keep my personal music library on my desktop hard drive. My router is an Xfinity XB 7-T.A few days ago it was playing nicely but I paused play. When I went back to it, it would not play because it needed an update. After the update, it said it couldn’t find the server. The various contradictory “solutions” I find online to that issue don’t always immediately produce a fix. Two days haven’t sol

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S
4 months ago
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bseveyracContributor I
posted in Controllers and Music services

probleme sonos radio RMC

Bonjour, Depuis quelques jours le flux radio RMC n’est plus disponible sur Sonos Radio. Est ce un problème général ou de mon côté ? merci

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N
3 months ago
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AlfvdHContributor I
asked in Controllers and Music services

Adding music files to Music Library

 I cannot add my music files to my Music Library. The files are on an external T7 4TB APFS- formatted SSD-disk, and I am running the Sonos S1 Controller App. My Mac OS system is Ventura 13.3. What can be wrong?

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A
4 months ago
R
RickyLakesContributor I
posted in Controllers and Music services

Global Player

I am a new owner of a Sonos one SL and just setting it up and getting used to it.  Amongst other things, I have loaded Global Player.  Via the Sonos app there are many “items” but one of the podcasts that I sometimes listen to, “The Rest is Politics”, is not listed, whereas it is there if I look on the Global Player app directly.  I notice (on the Global Player app) there are a number of other podcasts that begin “The Rest is ….” Eg Football, Entertainment, History. None of them seem to be available through the Sonos app.Can anyone shed any light on this please?  Am I looking in the wrong place perhaps?Much appreciated 

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D
3 months ago
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Neil_52Contributor I
asked in Controllers and Music services

Can I connect my system (Play 1s and Play 3s) to play BBC Sounds radio

Can I connect my system  (Play 1s and Play 3s) to play BBC Sounds radio

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Corry P
4 months ago
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billyyulContributor I
asked in Controllers and Music services

Sonos App not authorizing Sirius XM

Hi All, Thank you in advance. I am trying to get Sonos app to authorize Sirius XM account.  when I go through the process to add a service on the Sonos app,  it opens the Sirius website and asks me to log into the Canadian site, which I do with not issues.  I get into the Sirius account, then nothing.  it asks me to log into the Sirius App, which I do without any issues,  It does not go back to Sonos app saying that Sirius is authorized. Can someone please advise on what I am doing wrong?  Thanks so much 

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B
4 months ago
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Gino123Contributor I
asked in Controllers and Music services

can't see from my phone

From my wife’s  i-phone i can control itfrom mine it says  IMPOSSIBLE TO CONNECTcould it be a phone problem?

3
ratty
4 months ago
skullc
skullcProdigy III
posted in Controllers and Music services

product suggestion SVC

I request that you add Qobuz as a supported service please many thanks in advance 😊

3
ratty
4 months ago
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Steve251Avid Contributor III
asked in Controllers and Music services

Sonos Desktop App and Atmos Music

I just downloaded the Sonos Windows App an I find it so much better to useIf I use the desktop app will it play Dolby Atmos through my Arc like it does with the IOS app?Ta

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controlav
2 months ago
M
Mustang91Contributor I
asked in Controllers and Music services

TuneIn issue

I am experiencing a problem with TuneIn on iOS. When I select a TuneIn station, the Sonos plays whatever station that was last playing not what I select. For example, if I am currently playing Station X, and then select Station Y, the Sonos continues to play X and not Y, though the display shows Station Y. I have to select the station I want again and then it plays. Weird, I know. Any thoughts? Thanks.

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Ken_Griffiths
3 months ago
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SimoncitoContributor I
asked in Controllers and Music services

Amazon Music and Youtube not on app services

Amazon Music and YouTube MusicI have been given a Sonos Play 5 (Gen 1) by a relative and I would like to add the services listed above but cannot find them on the list of the Sonos 1 app.I would appreciate help with this.Thank you! 

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S
4 months ago
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PJO66Contributor I
asked in Controllers and Music services

Connection issue to NAS

I cannot connect my S1 system to my new Synology NAS (Had zero issues with my old ReadyNAS). I know there’s been many posts re this, and I’ve done what they say (SMBv1 & NTLMv1 settings on NAS). This allowed me to add the music folder on my NAS to my music library, but I can’t see any music on the sonos!I also tried using an IP address to connect music folder and goi a warning “the computer (IP---) refused to let sonos connect. Anyone able to assist?

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Stanley_4
4 months ago
L
larsjEnthusiast II
posted in Controllers and Music services

Please can you stop popping up adverts on _my_ hi-fi system

I have complained about this before but it seems that Sonos is not listening.Despite having adverts turned off in my Sonos app, I still got one during the Christmas period. This is incredibly upsetting and frustrating. I'm paying YouTube for an advert-free experience and the last thing I need is my hi-fi system showing me adverts.Please understand that it is my hi-fi and my home and you are not welcome to place adverts there.It's already very disrespectful to place these adverts in the first place, defaulted to on, but to ignore the settings when I opted out is also incompetent.You need to understand that this is something I can never tolerate. I would rather throw away all the Sonos players and buy a record player than accept adverts.Sonos used to be a premium brand when I bought it back in 2006. The switch from dedicated controllers to apps was a downgrade. Using these to interrupt people who are trying to use the very expensive kit they purchased is just cheap and nasty.I would like

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Jamie A
4 months ago
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EmmellContributor I
asked in Controllers and Music services

Airplay unable to connect … …

Sorry - I see similar queries have been raised before, but I haven’t found a solution among the replies yet.I have the up-to-date Sonos controller on my iPhone 11 which is now running iOS 17.2.1. I have 2 pairs of Sonos One speakers and a single one. They’re of various ages, including a couple of brand new ones.Until quite recently I was happily streaming music from my Apple Music to my Sonos speakers via Airplay as well as from BBC Sounds, but a few days ago I received the message that Airplay was unable to connect to my Sonos speakers. This remains the case and applies to all of the Sonos speakers, but to nothing else (I can stream to our Sony TV for example). But it applies only to my iPhone - my iPad and iMac have no problems connecting to and streaming to the Sonos system.So I wonder what happened in the iPhone/Sonos environment? Is there a solution from the Sonos side?I’m reluctant to ask Apple about it - when a recent MacOS update rendered my HP printer useless their response wa

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Schlumpf
4 months ago
J
jimprovostContributor I
asked in Controllers and Music services

Is there debug for a windows file share media library failure?

Question as subject line.  I have a Windows 11 desktop in the basement that acts as a fileshare for my mp3s.  I believe things are working because other devices in the house (including a Macbook Pro) can see the share and play the songs. But Sonos cannot.  I get the standard error message we’ve all seen, but I don’t know what my next steps are here. How can I find out what’s failing so I can fix it?(Sonos S1 controller, if that helps)

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Stanley_4
3 months ago
Z
zmmtContributor I
asked in Controllers and Music services

Spotify Playlists Not Appearing 12/2023

Not all of my Spotify playlists are appearing in Sonos. Saw older inquiries and suggestions, such as deleting Spotify from my Sonos and reinstalling. This hasn’t helped.  please help 🎶

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controlav
1 month ago
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ExplosivoContributor I
asked in Controllers and Music services

Delay between Sonos app to Sonos 3 (pair)

I have several Sonos products around the house (bedroom, study (play 1’s as a stereo pair), lounge (sound bar, sub and play 1’s as surround pair) and kitchen (play 3’s as a stereo pair).All work fabulously apart from the stereo pair of Play 3’s in the kitchen. There is a distinct delay between the functionality from the app, to the speakers actually playing music, the same delay occurs when the volume is adjusted (the delay can be upto 5 seconds). The delay occurs across all streaming platforms (Spotify, Apple, Radio etc). This does not happen for any of the other rooms. Some help to fix this would be really great please.

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Ken_Griffiths
4 months ago
K
Kkramer74Contributor I
asked in Controllers and Music services

advertisements on a non-advertisement Sonos plan

I believe I am signed up and paying Sonos extra not to have advertisements interrupt my music listening, however as of late about every 15 minutes an advertisement pops up ruining my music listening pleasure. How do I stop your advertisements? I really hate this distraction. Irritated Sonos Listener

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Bumper
3 months ago
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philippusContributor II
asked in Controllers and Music services

Renaming my SONOS 1 speakers using ONLY the app!

I would like to rename my speakers just using the app itself.I have 2 SONOS Play 1 speakers set up and they work just fine, but their “names” do not reflect their “location” I’m using the SONOS 2 Controller and the software was just updated about an hour ago.So I’d like to do this WITHOUT using THE FOLLOWING: “alexa” (she doesn’t live here...)“iCloud” ( it was never set up...I don’t use it)“Apple Home” app (Do not want or need it) Like the subject line says: “just using the app itself.”Help!tHANKS

3
Airgetlam
3 months ago
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