Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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  • 27,057 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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4134 Topics

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JonstapContributor I
posted in Controllers and Music services

Sonos to Verizon

I cannot get my Sonos Amp to connect to my new wifi with Verizon. It’s the new Verizon home internet gateway and has super good speed but Sonos will not connect and I am getting really annoyed. 

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Airgetlam
1 year ago
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PerritoContributor I
asked in Controllers and Music services

How to play backing tracks files in slow mode.

A good day.Translation done with Google TranslatorI study a musical instrument and I need to play backing tracks files in slow mode.Is there a program or setup that I can apply to the Sonos system?Thanks for taking the time.nicola.gentile.vt_at_gmail.com

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P
1 year ago
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HevContributor I
asked in Controllers and Music services

help setting up

Hello. im trying to set up my system. It used to be under my exs account but I want my own. The app will only recognise his account and not mine details. I have a bridge and zone play zp90 please help I’m so new to this 

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Airgetlam
1 year ago
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analogkid01Contributor I
asked in Controllers and Music services

Sonos won't play in same room as Android phone

I use an Android Galaxy S21 Ultra 5G.  I’ve noticed that if I pull up the Sonos app and start playing music, it will play on all my other Sonos speakers (12 in all) *except* the one that’s closest to my phone.  If I’m in my office, music will play everywhere except my office.  If I’m in my bathroom, music will play everywhere except my bathroom.  It takes up to a minute for the close-proximity speaker to kick in and start playing, and if I crank up the volume I can hear the music everywhere else in the house.  Am I the only one having this problem?  The music source is a central Plex server on my home network, not my phone.

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Corry P
1 year ago
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Carlos1970Contributor I
asked in Controllers and Music services

adding URL to tune in

Hello  I’ve just moved into a house with Sonos Connect Amp that runs on the Sonos 1 app. All seems to work fine but I’ve been trying to listen to a station called Buzz MCR. It isn’t listed on the tunein app so tried adding the URL, but it still didn’t work. I just get silence. https://streaming02.zfast.co.uk:2199/tunein/kookyinc.plsI messaged the radio station and they said download sonos 2 app but that doesn’t connect to the sonos gear that I have.Can anyone help? Is there another app that might play the URL? Many Thanks ​

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C
1 year ago
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iambertrandContributor I
posted in Controllers and Music services

S2 App and Android 13 and Mesh networks

I had problems getting my Playbar and Sonos One onto my wifi network. I had just installed a mesh network but hadn’t switched off the wireless from my router. I then had two networks running with the same SSID. After four very frustrating hours of failing to get these speakers onto the network, I called my ISP who ran some remote diagnostics to inform me that there was nothing wrong with my router or my network.I then called SONOS support. We spent an hour and a half trying to get it to work. All these scenarios are with the S2 App and Android 13Factory reset SONOS, Wireless off, Ethernet connected and router in Modem / Bridge mode - no luck Factory reset SONOS, router in Modem mode (no duplication of networks) and Google Wifi Mesh network enabled - no luck Factory reset SONOS, router in Modem mode (no duplication of networks), Google Wifi Mesh network enabled and DHCP disabled - no luckAt this point, I’m thinking about selling off all my SONOS kit on eBay. And then as a last throw of

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Corry P
1 year ago
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plexythingContributor I
asked in Controllers and Music services

Cannot disconnect Sonos acct from Plex account

Ever since connecting my plex server to my brother's Sonos account as a music source (May 2021) I always have the option of casting to my brother's speakers from my plex mobile apps and from the web interface at app.plex.tv I have tried removing all Sonos references from Authorized Devices in plex settings. My brother has removed my plex server music from his Sonos app. He's even gone so far as changing his Sonos password. Regardless, I am still able to cast music to his speakers. I have my own Sonos account and can play my plex server music on my Sonos products via the Sonos app. However, from my plex apps the only Sonos casting options I can see are my brother's speakers. I can have my plex server authorized as a data source on multiple Sonos accounts; both accounts can play plex content on their individual systems. However, in my case it seems Plex apps themselves can only cast to the system of a single Sonos account. I don't know from where this limitation originates. It's as if my

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Corry P
1 year ago
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mxgContributor I
asked in Controllers and Music services

Not seeing Apple Music playlist in S1 for Play:5

I am a long time Spotify user with the old Sonos Play:5.  Usually I stream to Sonos directly from Spotify app on the phone (although I can do it though the S1 controller as well).  I have been thinking of transitioning to Apple Music.  I used a free third party app to move around 8 playlists from Spotify to Apple Music, and then I created new playlists within Apple Music.  I added Apple Music to S1 as well.  I can see Apple Music playlists through the S1 app, but only those that transitioned from Spotify; I don’t see the ones I created from scratch within Apple Music.  I would appreciate some help. 

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Ken_Griffiths
1 year ago
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TirianaContributor I
asked in Controllers and Music services

Can 2 people control one system from 2 accounts?

My wife and I want to control our SONOS system separately from each of our own SONOS accounts. When she attempts to log into SONOS, she is directed to log into my account and no option is given. How can she use her own music services to control our shared system?

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106rallye
1 year ago
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exit106Avid Contributor III
asked in Controllers and Music services

Mixing tv sound and music, possibility?

Watching FIFA football and would like to have some sort of mixer bar that would let me mix levels of TV football commentary ( when I think I need to) to the music my wife is listening on the home theatre hooked to the TV and then back again. Or is this feature out there just not understood by me? thanks

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melvimbe
1 year ago
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Michael_53Contributor I
asked in Controllers and Music services

Correct order to reestablish sonos system on S1 app

Every time I lose power or have issues and I have to reset cable model and wifi network sonos loses my system and it is frustrating and takes forever to get up an running. When I have to reset wifi network what are the exact steps need in order to get S1 app to recongize my system speakers.  I have 12 old legacy sonos speakers and it is such a pain in the ass.Tell me order: unplug all speakers wait 10 seconds, do i power down booster

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Corry P
1 year ago
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TimMeeseAvid Contributor I
asked in Controllers and Music services

Sonos no longer able to access music library on NAS after router change

I use S1, have about 10 zones, have a ‘connect’ hard-wired to the router, and an apple time capsule connected to that ‘connect’. The time capsule produces its own network which I use throughout the house, using apple repeaters connected via the ethernet port. This all works very well (for many years). We have just changed our Internet Provider, so have a new pre-configured router. The router works, we have Internet and, like the previous one, another wi-fi network that reaches only part of the house. The Sonos system can access Internet services and all the zones are as they should be, but I can no longer access music vis Sonos on the external hard drive. I can still access it and play the music from my laptop! When I try to make a second music library (at the same existing location) within S1, the error message is: the computer [] refused to let the Sonos product connect to it. I have tried rebooting all the zones - no effect. I cannot see anything meaningful to change in any menu. Wh

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T
1 year ago
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salejanContributor I
asked in Controllers and Music services

Tried everything to troubleshoot Spotify issues

Hi all,I’ve had this issue for some time: Spotify drops music regularly, Apple Music works perfectly. Things I’ve tried:Change SonosNet Channel Run ethernet cable from router to Boost Position Sonos products as close as possible to main Boost (including another Boost). There is roughly 20-25 ft between the main Boost and the next product. All other products are about 10 ft away from each other. Reboot system Re-authorize Spotify service Move wireless devices like cordless phone away from speaker Confirm sufficient download speeds Set up a speaker in same room as main Boost to see if it improved the issue (it still skipped, though maybe not as often?)Things I cannot do:Change my wifi network channel. I use Eero, which prevents users from changing the channel manually.  Remove Eero extenders, which lets the wifi network reach the basement office. While not listed by Sonos as unsupported devices, I understand this may be an issue.Things I haven’t tried, but am skeptical:Change ethernet ca

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P
1 year ago
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robwatvianetdotcaContributor I
asked in Controllers and Music services

Sonos wont browse SiriusXM

Sonos unable to browse SiriusXM Canada on which I have an active subscription up to about 2 weeks ago Sonos would stream Sirius now NOT.  I have rebooted speakers and router.  I have signed out of SiriusXM and back in.  I have made sure SiriusXM account is active.   I have made sure I latest version of SiriusXM.  This IS a SONOS problem. 

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Airgetlam
1 year ago
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SailboatContributor II
posted in Controllers and Music services

S1 Controller will not open in macOS High Sierra 10.13.6

I lost the pathway to my music library when I updated my Imac’s OS to High Sierra 10.13.6. I called Sonos technical support and after trying a couple of things the tech suggested that we uninstall and reinstall the app. Now, the app downloaded from the Sonos download site (57.13-34140) will not open my computer. I keep getting the message “Sonos S1 Controller cannot be opened because of a problem. Check with the developer to make sure that the S1 Controller works with this version of the macOS”. DOES THE S1 CONTROLLER WORK WITH MAC HIGH SIERRA?Now, not only have I lost access to my music library, I cannot control my Sonos system from my computer anymore.

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M
1 year ago
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adwengerContributor I
asked in Controllers and Music services

Alarm chime plays instead of radio station

Dear allGot a SONOS S2  System running version 14.19 running with differnet models. Like Play 1 and ONE SL, Arc, Sub Mini.Using Play 1 as alarm clock. Since the last 10 days the system Alarm chime plays instead of radio station. Seems it take to much time to conect to Tunein or sonos Radio.Workaround e.g alarma set to clock 7.10 → play CHime, alram 7.11 → plays radioOne Sonos One SL this does not happen, the alarm works normaly.  Only on Play one devices.Any ideas. Its is not a Networks or Firewall issue.I assume this is a software issue within the system. Creat disagnose 808257277 regards Adrian

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A
1 year ago
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danrotContributor I
asked in Controllers and Music services

Play:5 does not connect to Fritz!Box 7530 AX Wifi

I switched my internet provider and have a new router now. My Sonos speaker worked find with the old router, but my new provider provided a Fritz!Box 7530 AX, which only work with my Sonos speaker if I wire them together using a ethernet cable. I suspect that the Fritz!Box has a setting or something that prevents the speaker from using the wifi, but I fail to find a reason why. Other hardware like laptops, phones, the TV and even my body scale can connect to the network.I already checked the settings “Allow all new wireless devices” and “Active wireless devices may communicate with each other” as suggested in https://en.community.sonos.com/old-troubleshooting-229136/wifi-connection-issue-with-fritz-box-6836814. Both options are checked but the system still fails to setup wifi for the Sonos Play:5.I have tried a lot, but the following description is probably the best explanation of what is happening (although I am not sure if I translate everything correctly, I am using the app in germa

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Ken_Griffiths
1 year ago
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DarrenReynoldsAvid Contributor I
asked in Controllers and Music services

Playback stops mid-track; Android controller displays wrong track

Playing local files from my Android S10, there are the following problems.1. Playback stops mid-track every few minutes2. The Android S2 app displays a different track to the one the speakers are playing3. The tracks aren't listed (or played) in album orderAny suggestions how to fix it?(Also please accept this standard rant as a Sonos user for almost ten years that it's about time we could stream content directly from any phone app to the speakers like we can with headphones, and yes I know this is not how Sonos works. I wish I didn't have to wear headphones half the time.)

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Corry P
1 year ago
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Jeffrey ChangContributor I
asked in Controllers and Music services

Force stop

Hi! Everytime I need to use the app, I have to force. A few times usually. It's Frustrating. Anybody have this issue? 

5
J
1 year ago
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icnsid3Contributor I
asked in Controllers and Music services

Unable to add Plex service to Sonos app on Android

Hi,My wife’s phone has been chronically unable to connect reliably to our One SL. I read that one possible solution was to remove and re-add the Plex service in the Sonos app, so I removed Plex as a service and attempted to add it back. Under “Services & Voice” I tap “Add a Service” and choose Plex from the list. I tap “Add to Sonos” on the next screen. I already have an account (with PlexPass) so I tap that, then tap “Authorize” on the next page. This takes me to the (IP Address) would like to sign in to your plex account page. I tap “sign in” and am greeted with the message “Thanks! You have successfully signed in. You may now close this window.”When I go back to the Sonos screen, the screen now reads: “Connection ErrorThere was a problem adding the Plex account. A connection to Plex could not be made.” I verify within my plex account that the device has been authorized. In this case it’s been added about 15 times because it keeps failing. But it’s there in Plex as “Plex for Sono

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I
1 year ago
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doctorkw59Contributor I
asked in Controllers and Music services

Music library not adding music

I can add my music library, which is on an external USB drive without a problem. However, none of the contents of this library is imported to the Sonos S1 app--no selections are visible at all. I’ve tried removing and re-adding the library three times, turning file sharing on and off, choosing “update music library now,” giving Sonos S1 full disk access, all to no avail. How do I get the tracks to load and index into the app? Using a MacStudio running Monterey.

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Jamie A
1 year ago
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MikomotorContributor I
posted in Controllers and Music services

Implementing 14.19 update has lost my Sonos Playlists

Hi. Just updated S2 (within Windows 10) to 14.19 and now all my Sonos Playlists have disappeared. Any ideas as to how I can get them to show again? (he says, hoping that the years spent building them hasn’t all been lost). The message that comes up is “No playlists have been added to your Sonos Playlists yet”. For clarity, I’m referencing playlists which I’ve built within Sonos, rather than importing in from my Apple Music platform.Cheers,Mike.

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M
1 year ago
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DFW MikeContributor I
asked in Controllers and Music services

another sonos user in my home

A friend is visiting me for a couple weeks. He is a Sonos user. He only sees my music (Pandora, etc) on his Sonos app. How can he access his Pandora playlists, etc and play on my system.

2
D
1 year ago
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chris_122Contributor I
posted in Controllers and Music services

sonos app keeps thinking it is on a different network

My sonos system is connected to netgear Orbi.  I have been using the system for years with no issues.  Now the App both Android (Samsung s22) and Apple (ipad) keep thinking that the system is on a different network.  But I can see the devices are all connected when I log into my router and I can still use sonos via a seperate amazon echo and Alexa voice control to play music. If I power everything down and restart it then it works for a short period of time before again it stops working "sonos and you mobile device must be on the same network" and again my router shows they are on same network and sonos can still ve controlled via voice. My system is Sonos boost connected WiFi ethernet cable to netgear orbi1 x sonos play 12 x sonos play 31 x sonos move1 x sonos  port  

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J
1 year ago
C
CollegerangerContributor I
asked in Controllers and Music services

Incompatible with S2 but only have S1 and never upgraded!!!

All my Sonos have lost connection bar a Play 5 - All others are saying not compatible with S2 Controller - I dont have an S2 controller and never have upgraded.  Is this the forcing you to change policy ?  I have looked and says re-connect using S1 - I have S1 and there is no option to add devices!!   aaaaaagh

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Ken_Griffiths
1 year ago
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