Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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  • 31,032 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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4530 Topics

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jrobl2023Contributor I
asked in Controllers and Music services

Sonos and spotify

Hi all,Quick question: Sonos and spotify app are installed on an Ipad with internet. is the sound volume control (up /down) done via the internet of via de iPad ? what can cause a delay when turning the sound volume up or down?

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J
1 year ago
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3BirdsContributor I
asked in Controllers and Music services

Spotify not stops after 2 seconds

Since the most recent update our Spotify isn’t working -- it stops playing after about 2 seconds. Sometimes it says wifi unstable, but other sources stream fine.We’ve had this problem in the past, but it had been solid since the update.I’m using Sonos Play speakers on wifi with a Sonos Connect.Have tried rebooting, re-installing etc.Any advice would be greatly appreciated!

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3
1 year ago
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GponsContributor I
posted in Controllers and Music services

sonos app do not find system while spotify still work

After struggling to reconnect my play1 after changing wifi password, it finally worked yesterday. However, it does not work  via Sonos App while Spotify can find my Play1. Can you help as I want to use TuneIn? Thanks Georges   

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Ken_Griffiths
1 year ago
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KvakkersContributor I
asked in Controllers and Music services

Sonos radio NRK P1 - Not playing

I can paly several other radio stations from NRK / Norwegain broadcaster, but not my favorite.I tries on Sonons radio, radioplayer and NRK radio - non is working for NRK P1 / NRK P1 Stor-Oslo.  

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1 year ago
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MjroseContributor I
asked in Controllers and Music services

sonos unit isnt recognized im using an iphone 11

I live in a studio apartment my Sonos speaker is in the bathroom. My router is in the living room on the other side of the bathroom. There’s a closet between the bathroom and the router I can’t seem to get the system to recognize the speaker it keeps telling me to unplug and replug in the router. It still doesnt recognize the sonos speaker. Any ideas how to fix this?

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buzz
1 year ago
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OmalbContributor II
posted in Controllers and Music services

Issues with S1 Controller after recent update

After the most recent controller (Mac) desktop upgrade, I have lost all of my album artwork.  This is also reflected on the IOS apps after the recent upgrade...there is no album art.  Occasionally album art will sporadically begin to load (very slowly) but it is never cached (like in the older versions of the controller), because when I shut the controller down and restart it, all of the album art is gone again.  I am aware of how album art is handled with sonos, and I had never had any issue with my library in prior iterations of the software.  I’ve been a sonos user for over 15 years, and am very familiar with the software & systems.   I spent over 4 hours on 3 separate calls with Sonos support and was escalated to level 2 support.  I went through all of the usual troubleshooting steps:Reboot entire system..Router, all zone players & speakers (with complete power downs on all sonos & network gear. Deleted and reloaded the desktop controller several times. Provided detaile

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S
1 year ago
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peterkavContributor I
posted in Controllers and Music services

What Nas drive will continue to support S1? (after WD has withdrawn support)

WD’s My Cloud Home has just announced it will no longer support Sonos S1.I’m furious as mine was suggested by a telephone sales person.  It’s over two years old, so presumably out of warranty.I want to keep using my old Play 5’s. I just use the nas to play mucic from my library of 250 K songs It’d be much cheaper to buy say the Seagate 4TB Nas at £84 than pay £700 plus to upgrade my two Play 5’s.  But is it reliable? And are Seagate also likely to dump support for S1?Or are all companies that make nas likely to go that WD route?  And should I just acceot by Play 5’s are obselete?Many thanksPeter PS Other Nas often used by Sonos users are Buffalo Link Station, Fritz! Qnap and Synology.  Any thoughts on those?PPS I do use S2 for my two Roam speaker. But they of course dont link to S1.And do I understand that gen 1 SL’s wont connect to S2?    

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Airgetlam
1 year ago
Sageguy
SageguyEnthusiast I
asked in Controllers and Music services

Sonos Update on macbook pro, Sonos update failed, please try again

I have tried everything that has been written about getting this update to work. I just received my new 2023 MacBook Pro and am attempting to use the Sonos controller on it. The OS Ventura 13.2 hasn't changed from my previous 2017 MacBook Pro. I have deleted the Sonos app, fully, and tried downloading and installing from the Sonos download area. The refuses to update or find my system. I have been in the Beta group so that my be adding to the issue. The Sonos apps work fine in iOS on iPhone 14, and 3rd Gen iPad Pro. So far, nothing seems to work on my MacBook Pro where all the music files are stored. Any suggestions will be appreciated.

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ratty
9 months ago
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BeetleContributor I
posted in Controllers and Music services

Please let me turn off Sonos Radio.

I have spent thousands on Sonos product and I resent the fact that Sonos Radio is being shoved down my throat. Please let me turn it off, hide it or move it to the bottom of the list. It sucks and is in the way. It is wrong of Sonos and their developers to not allow customers to choose their own services. 

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1 year ago
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kh57Contributor II
asked in Controllers and Music services

Feature Request: Need a simple jump forward / backward control button in controllers

I’m using my Sonos more and more to listen to podcasts.  Would really help if the controllers had simple buttons for a 30 second jump forward, and a 10 second jump backward in whatever is playing.  Yes I know I can move the current slide to move to a new spot in what I’m playing… but this is hyper sensitive, a set time jump forward / backward button would be much easier when listening to podcasts.

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controlav
1 year ago
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TheFritz89Contributor I
asked in Controllers and Music services

Plex „Unable to browse music“

I‘m not able to browse my Plex library. The Sonos app shows „unable to browse music“. Plex Server is on local network on a synology NAS and up to date.My Diagnostic number: 1000464559

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Jamie A
1 year ago
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BarraboyTrending Lyricist I
asked in Controllers and Music services

Syncing with NAS

My music library is stored on a NAS. When I upload a new album and ''update music library'' on my Sonos app it quite often only syncs a few of the songs from that album. They're all the same file type

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B
1 year ago
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GtrPlyrInLAContributor I
asked in Controllers and Music services

Not getting Atmos via LG OLED C8 direct from Amazon Music App to Arc

Hello there community!I have an LGOLED65C8AUA, I stream Disney, Netflix, Amazon Video, HBO Max & Apple TV direct from the TV to my Arc. The only app that doesn’t seem to be working Amazon’s app (I do have their unlimited service). Is this the way it is? Am I forced to use S2 direct ONLY if I want to listen to my music from Arc/Sub/(2) Ones as back speakers?...again, it’s coming direct from an ARC HDMI TV (not eArc) direct to ARC and all the other apps are working fine although Amazon Music is the only Music Streaming App out of all of them listed.I’m trying to make anything work other than having to directly use the Sono’s Music App (S2) because from S2 you don’t know if any song you are searching for (in Amazon) is any particular quality until you actual select it. It’s a really poor experience to say the least.

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1 year ago
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ZBIRDTrending Lyricist I
asked in Controllers and Music services

Music Will Randomly Stop Playing and then Come Back On

I'll submit a report when I can duplicate the issue. But until then, here are the details of my Sonos S2 controller:Computer Operating System - Windows 11Sonos Connect - hardwiredSonos OS: S2Version: 14.20.1 (build 70436090)Hardware Version: 1.17.5.5-1.0Series ID: C100I'm having the following issue:  Music will randomly stop playing and then come back on. It happens with SiriusXM, Pandora, and Spotify when being played through Sonos S2I've noticed this over the past ~2 weeks and it's getting worse by the day. Its happening now several times in a 30 minute time period. Can you please suggest anything that I may do to get this S2 controller to perform as it was doing prior to this issue?Thanks very much.  

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Z
1 year ago
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new routeurContributor I
asked in Controllers and Music services

France - switch from freebox to orangebox

Hello, I am based in FranceI succeeded to have my beam connected to my wifi routeur from freeboxI changed to Orange box but I have pbI made sure to have a wifi on 2,4ghz antenna from my Orange box wifiBut I can not succeed to have the beam connected in wifiIt only works when my Beam is connected to my orange box with an Ethernet cable …Could you help ?Thanks

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Airgetlam
1 year ago
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corbatgaContributor I
asked in Controllers and Music services

Roku Sonos Controller

Is the Fee for this Roku Sonos Controller a one time fee or monthly?

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C
1 year ago
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DavekgContributor I
asked in Controllers and Music services

My cloud home service not updating

I’m using my cloud home as a service on my Sonos. All works well, but when I add an album or even rename an existing track, it doesn’t update on the Sonos listing- anyone else had this?

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D
1 year ago
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RossjoContributor I
asked in Controllers and Music services

Sonos 1 and Sonos 2

I have both Sonos 2 and Sonos 2 on my iPhone. One house has an all Sonos 1 system. A second house has an all Sonos 2 system. If I use the Sonos 2 system, when I return to the house with Sonos 1, the Sonos 1 app will not find or recognize the Sonos 1 system. If I uninstall the sonos1 app and reinstall all the speakers the Sonos 1 system works perfectly until I visit the second house and use the Sonos 2 app with the Sonos 2 system. Upon return to Sonos 1 house the Sonos 1 app will not recognize the sinks 1 system and I have to uninstall and reinstall again to get the Sonia 1 system to work.Does anyone else have this issue? Despite what Sonia advertises, is it not possible to have both Sonos 1 and 2 apps installed on the same devise?Does anyone have a fix for this problem? 

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M
1 year ago
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SulliburyContributor I
posted in Controllers and Music services

iOS piggy-back device connections

I’m not sure how to word my question, but here it goes  however, I don’t want to ‘hear’ any comments that blames someone else.I would like to know the technical process that explains why compatible and connected devices cannot piggyback on each other for full control. For example, I open Sonos using my iPhone. I have the Amazon Music app on my phone; Amazon Music shows on the Browse screen in the app, and plays perfectly. I also have the Amazon Music app on my Apple Watch which can control the music on my phone.  So my question is, why can’t I control the Amazon music playing on Sonos which is connected to my phone, using my Apple Watch? I’m logged in to Amazon in Sonos and my phone and the Amazon Music app is on my watch and is connected to my phone.  If Sonos has granted access to my Amazon Music account and my phone app is open and logged in, I just want to understand why the devices can’t be linked and utilized. 

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Ken_Griffiths
1 year ago
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michalfiraContributor I
posted in Controllers and Music services

YouTube Music and YouTube streamig

Since last year I’m having issues streaming YouTube Music and YouTube (audio only) to my Sonos devices. I was able to stream YouTube to my Ones as well as to Sound bar paired with older Sonos 1s. Now when I try to stream something from YouTube (using my phone) content is being stopped and there is this “sad” face screen in YouTube.The same is when I try to stream anything from YouTube Music using Sonos App.I read some funny answers on this forum (like try to remove and re-add YouTube Music - yeah tried that, and it didn’t work) but no real answer why YouTube-related apps don’t play well on Sonos.All I have is “Unable to play “song title here” - unable to connect to YouTube Music.Oh.. and the Error logs, here you go: Monday, February 6, 2023 - 9:11 AM Central TimeUnable to play 'Sacrifice' - unable to connect to YouTube Music.Monday, February 6, 2023 - 9:11 AM Central TimeUnable to play 'Sacrifice' - unable to connect to YouTube Music.Monday, February 6, 2023 - 9:11 AM Central TimeUnabl

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UKMedia
1 year ago
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MikeyTagsContributor I
posted in Controllers and Music services

Apple Music Favorite Artists vs. Library Artists

Using Sonos S2 app with Apple Music service, signed into my Apple account.Navigation: Sonos app > Music icon (Browse) > Apple Music > ArtistsStarting Saturday morning, all of my Apple Music favorite artists started showing in the Artists section of the Sonos app, as opposed to only the artists whose albums I’ve added to my Apple Music Library. I now have a long list of artists with no songs/albums to play. This is making it difficult to find specific albums i added to my library, sorted by artist name.If I go to Albums instead, only the library albums are displayed (as expected), but they’re displayed in alphabetical order of album title, not by artist > album.Anyone else having this issue? Any recommendations to fix or work around it?  

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M
1 year ago
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jeffreyjjenkinsmdContributor I
asked in Controllers and Music services

pop up blocking S1 app

We have both S1 and S2 speakers and have both apps, essentially creating 2 systems in our home. I’m fine with that. What I’m not cool with is when I try to get onto my S1 app and it gives me this pop up that you cannot exit out of and blocks my S1 app.  HOW DO I GET THIS TO GO AWAY?! SONOS is not what it was when we got our home system initially and now I can’t even use the majority of it.   (And don’t get me started on the constant random disconnect of our two Roams…!) 

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J
1 year ago
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vaughan.bellContributor I
asked in Controllers and Music services

Adding multiple users

For my wife to use sonos does she need to access it through my account i.e. my email and password?

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106rallye
1 year ago
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Mike BabcockContributor I
posted in Controllers and Music services

Copy Sonos playlist to Spotify

I have several Sonos playlist with up yo 700 songs each. Is it possible to copy an entire playlist from Sonos to Spotify? I understand I can copy individual songs but with large playlists this would be very difficult.  Thank you for your help.

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J
7 months ago
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greygoose19Trending Lyricist I
posted in Controllers and Music services

Sonos Net with 5g only

i'm trying to figure out is sonosnet is right for me….i do not want to use the 2.4gz band. i have a new wifi 6 router and no other devices in the home that utilize that bandwith. What happens when i disable the 2.4gz bandwidth in my router, attatch one sonos speaker to the router with an ethernet cable? will the sonos system still craate its own mesh 2.4gz system independently of how the router settings are set. I'm hoping that would be the case….that way, i would have a sonosnet 2.4gz system running invisibly in the background where non of my devices would attempt to connect to it. i could utilize my 5gz with all the rest of the my devices and not have to worry about any interference.  if the sonos system is running on its own private band, how will i control the system when my primary device (cellphone) will be connect to the 5gz network and the sonos will be connected to its own mesh? appreciate any insight on the matter.. gg

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J
1 year ago
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