Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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  • 31,068 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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4535 Topics

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MikeyTagsContributor I
posted in Controllers and Music services

Apple Music Favorite Artists vs. Library Artists

Using Sonos S2 app with Apple Music service, signed into my Apple account.Navigation: Sonos app > Music icon (Browse) > Apple Music > ArtistsStarting Saturday morning, all of my Apple Music favorite artists started showing in the Artists section of the Sonos app, as opposed to only the artists whose albums I’ve added to my Apple Music Library. I now have a long list of artists with no songs/albums to play. This is making it difficult to find specific albums i added to my library, sorted by artist name.If I go to Albums instead, only the library albums are displayed (as expected), but they’re displayed in alphabetical order of album title, not by artist > album.Anyone else having this issue? Any recommendations to fix or work around it?  

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1 year ago
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jeffreyjjenkinsmdContributor I
asked in Controllers and Music services

pop up blocking S1 app

We have both S1 and S2 speakers and have both apps, essentially creating 2 systems in our home. I’m fine with that. What I’m not cool with is when I try to get onto my S1 app and it gives me this pop up that you cannot exit out of and blocks my S1 app.  HOW DO I GET THIS TO GO AWAY?! SONOS is not what it was when we got our home system initially and now I can’t even use the majority of it.   (And don’t get me started on the constant random disconnect of our two Roams…!) 

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1 year ago
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vaughan.bellContributor I
asked in Controllers and Music services

Adding multiple users

For my wife to use sonos does she need to access it through my account i.e. my email and password?

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106rallye
1 year ago
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Mike BabcockContributor I
posted in Controllers and Music services

Copy Sonos playlist to Spotify

I have several Sonos playlist with up yo 700 songs each. Is it possible to copy an entire playlist from Sonos to Spotify? I understand I can copy individual songs but with large playlists this would be very difficult.  Thank you for your help.

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7 months ago
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greygoose19Trending Lyricist I
posted in Controllers and Music services

Sonos Net with 5g only

i'm trying to figure out is sonosnet is right for me….i do not want to use the 2.4gz band. i have a new wifi 6 router and no other devices in the home that utilize that bandwith. What happens when i disable the 2.4gz bandwidth in my router, attatch one sonos speaker to the router with an ethernet cable? will the sonos system still craate its own mesh 2.4gz system independently of how the router settings are set. I'm hoping that would be the case….that way, i would have a sonosnet 2.4gz system running invisibly in the background where non of my devices would attempt to connect to it. i could utilize my 5gz with all the rest of the my devices and not have to worry about any interference.  if the sonos system is running on its own private band, how will i control the system when my primary device (cellphone) will be connect to the 5gz network and the sonos will be connected to its own mesh? appreciate any insight on the matter.. gg

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J
1 year ago
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RalphxyzContributor I
asked in Controllers and Music services

How to adjust Bass

I have a ARC and a BEAM both need tweaking.How do I adjust treble and bass?

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R
1 year ago
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Charles_29Contributor I
asked in Controllers and Music services

Loss of SIRIUS XM functionality on SONOS app

None of my devices (mac, iphone) now show me the contents of SIRIUS XM. SXM is among the services I can play, but I can't see any channels, on demand programming or anything else. This started for no apparent reason several weeks ago. The other services work as they always have. I've tried removing the SONOS app and reinstalling. I can only play SXM with voice commands, but this is limiting. I'd appreciate some advice.

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1 year ago
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moeron58Contributor I
posted in Controllers and Music services

Sonos Controller can't navigate Plex library by folder

The Sonos controller can “see” the shared content on my WD PR4100 via the Plex service but, unlike the Plex or Plexamp players, doesn’t provide an option to search by folder, it only allows by album, by artist, playlist, recently added, etc.  There is an “Other Sources” selection at the bottom of the menu that opens up to show “Music/MyCloud PR4100, which seems like it would show the shared folders, but it’s greyed out and not activated:Is there anything I can do to activate this?  Forwarding to the local port Plex uses on the private network doesn’t do it.

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9 months ago
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DCosta7Contributor I
asked in Controllers and Music services

help with My Sonos album limit

I’m using Sonos with URC to digitally distribute music throughout house. However, when I try to add albums to My Sonos through my Spotify now, it’s says “unable to add to My Sonos. There are no empty slots remaining.” Any ideas? Bc I’m confused. It let me add about 25 Albums but now it’s full?

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106rallye
1 year ago
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TimNantaisContributor I
posted in Controllers and Music services

Remote

My TV has an IR (Toshiba) but I use my remote from Bell Fibe, I’ve tried to sync both, they control the volume when I look at the Sonos app buy also trun the volume on my tv speakers. Help, maybe my TV is not compatiable? It’s not a smart TV.

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buzz
1 year ago
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MayaDoggoContributor I
asked in Controllers and Music services

Connection to Saavn lost

I have a SaavnPro account.  However, I cannot play Saavn music through Sonos.  I have tried reauthorizing the account a few times.  When I try to pay a radio channel on Saavn through my S/ones app, I get an error message that says “connection to Saavn was lost”.  Please advise on what I need to do to fix this. Thank you. 

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Airgetlam
1 year ago
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FernandoHDContributor I
asked in Controllers and Music services

gobeWhere have all the Sonos collections of music and sounds?

I can’t find the Sonos sounds and music collections in  my app Sonos. I have received a message in the app with the new releases, but, what do I have to do to listen to them?I can see a lot of radio stations in Sonos Radio, but not their own lists. They are all gone. My device is an iPhone 11 Pro Max.  

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Ken_Griffiths
1 year ago
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User875016Contributor I
posted in Controllers and Music services

feature request: audible.in

Hi. Sonos doesn’t seem to support Audible.in - can I make this a feature request? There seems to be support for audible.com, audible.co.Uk, audible.de, audible.es and a couple of others only. Screenshot from S2 app attached. I have already linked my audible account to Sonos but my library is in audible.in and not in any of the above so the library in Sonos is empty.   

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5 months ago
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SeriouslyZonosContributor I
asked in Controllers and Music services

Does playing music by using Alexa strip Dolby Atmos mixing?

Hi there,  I noticed a difference in how songs are displayed in the Sonos app when I play a playlist on Amazon music directly from the Sonos app vs telling Alexa to put a playlist on. I have a playlist with all Dolby Atmos songs on Amazon and when I play it by selecting it from the Sonos app it displays Dolby Atmos in the app. When I tell Alexa to play that same playlist though and check in the app the Dolby Atmos titling isn't there.  Is this just a visual or display glitch of some kind? I'm not sure if it's just in my head but I do think I hear a difference between the music being played directly from the Sonos app vs Alexa.  Would it be possible for this to be fixed somehow? 

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1 year ago
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JuancContributor I
asked in Controllers and Music services

Can't play Tidal Track Radio on Sonos app

Hi, I love my Sonos Five! I moved from Spotify to Tidal to enjoy a real HiFi experience with my Sonos 5, I even started using Sonos iPhone app instead of Tidal to avoid sound quality loss, but I find the Sonos app a bit clunky. A feature I use a lot is to play a Track’s Radio, because I like discovering new artists/tracks by choosing “Go to Track Radio” on the Tidal app, but in Sonos iPhone app (connected to Tidal) I don’t have that feature. Sonos: When are we going to have that feature on Sonos app? Tidal users really need this! Thanks in advance!!! 

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controlav
1 year ago
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AllenHCContributor I
asked in Controllers and Music services

Going back and forth - Turntable to Streaming on multiple Sonos speaker system

Turntable is connected to Sonos Port via external amp, and I managed to enjoy first album.  However, both on my phone Sonos app and the Sonos app on pc, I cannot get the source to change back to streaming music - it remains on turntable.  Any suggestions?  I can unplug the Port, but is there not a way to change the source back to stream music from turntable, and back?Thank you in advance for any solutions or advice.FYI - I have multiple Sonos (Play 3, multiple Play One’s, Sonos Move).

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1 year ago
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CocoPopsAvid Contributor I
asked in Controllers and Music services

Missing/Dropping Zones

In the last 24hrs, I have 2 zones (Play3 and One) that drop from my system.I’ve had a stable system for well over a year.I’ve rebooted Router/Boost/Zones, all to no avail.I managed to get them to reconnect briefly but then they drop and have the red dot (not connected) in app, along with the spanner.Submitted Diagnostics this morning ID:816140655 Moderator edit: Combined posts.

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Corry P
1 year ago
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Channel no longer availableContributor I
posted in Controllers and Music services

XM Channel "No longer available"

Trying to stream Sirius XM on SONOS and with any channel I select I get "channel no longer available" message.  I’ve rebooted router and SONOS Bridge, uninstalled XM app from SONOS and reinstalled 3 times, closing  app down each time.  XM user name is correct in SONOS.  Called SONOS tech and also called SiriusXM which after having me do all the previous mentioned tasks they tell me to call the other one. The XM app works on my phone, computer & car.  XM subscription is paid and XM service includes ability to stream on devices including SONOS.  Have used SONOS to stream XM for years, this problem started 2 weeks ago.  Have SONOS S1 app to match the speakers I have and have checked to make sure app is updated.  Any ideas?

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5 months ago
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rckrausContributor I
asked in Controllers and Music services

Playing directly from Apple Music app

Is there a way to play songs from the Apple Music app directly to a Sonos speaker (as opposed to using Sonos app with Apple Music as a source)?This can be done with the Tidal and Amazon Music apps. I like using them because the music service apps are better at accessing their content. The Sonos app has less options available.Thanks

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1 year ago
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CatDadContributor I
posted in Controllers and Music services

Spotify Premium Duo - My private playlists and recent played songs showing up in Sonos (2) app.

We have Spotify Premium Duo, which includes two accounts with different username/passwords.But when we use the Sonos 2 app, in our home 5.1 surround livingroom to listen to music, all my private playlists and recent played songs etc. shows up on my partners Sonos 2 app.I don’t want my partner to see what songs or other audio and playlists I have created or listened to.And actually, I have an old Sonos setup too in my office, which is where I play most of my Spotify playlists (that room use the old Sonos app). I don’t tend to use our Sonos 2 system for music apart from on a Saturday night, rest of the time I only use our Sonos system for TV/Netflix.So, how do I:Block/stop my Spotify Playlists / private listen activities and recent played songs etc. show up on my partners iPhone when we both use the Sonos 2 app on our phones? I want my Spotify things to only show on my Phone, not on my partners. I don’t want to see her Spotify activities either of course.  Thanks,CatDad 

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11 months ago
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fnegrinContributor I
asked in Controllers and Music services

Wifi range expander message (but I have none)

Hi.  When I select several rooms I always get a message telling me Sonos does not work with wifi range expanders,  but I do not have a wifi range expander.  Just one single router . And in fact I can perfectly successfully connect to all the rooms in all combinations.  I just have to dismiss this incomprehensible unnecessary warning  message each time.  What is this happening? Thanks in advance for your help! 

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1 year ago
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Malcolm_23Contributor I
asked in Controllers and Music services

Tidal service quaility in Sonos App

Hello, guys, What quality does Sonos App stream my Tidal service to the speakers/soundbars?

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controlav
1 year ago
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Andrewdy22Contributor I
asked in Controllers and Music services

Amazon Unlimited wont play HD or UHD

Although I can play HD or ultraHD content natively through the amazon music app, and I understand if I play amazon music through the S2 app I should see a badge for songs that are in HD or ultraHD quality, I don’t see the badge. To be precise, the HD badge shows for a split second then disappears. I am playing to an Arc + Sub (Gen 2) + 2xOneSL (surrounds). Any one have a solution?

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Ken_Griffiths
1 year ago
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edhall1044Contributor I
asked in Controllers and Music services

Updated Server

I updated which server my music is stored on and while Sonos and Plex can find the library, the Sonos Controller can't find the Plex library. There has been no network changes other than removing an out of date Netgear Nas. Any thoughts?

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1 year ago
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SplooterContributor I
asked in Controllers and Music services

Not sure how to describe this - system has split up?

Sorry, not sure how to explain this concisely, but my set up (Beam + Sub + 2 x Play:1’s) suddenly stopped working properly yesterday, and now appears as 3 separate entries within the ‘System’ part of the App (see image below)  I’ve tried rebooting my router (SKY) several times, and I’ve also switched each of the Sonos items off and on several times, but can’t get it to join back together.  It currently has the Beam + Sub together, but each of the Play:1’s as separate entries, and I can’t work out how to fix that. Help! 

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S
1 year ago
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