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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,186 Topics
  • 51,532 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7186 Topics
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GiffoContributor I
asked in Controllers and Music services
Spotify playlist won't play on sonos (but some will!)

Some of my Spotify playlists have stopped playing on Sonos.  They play on Sonos if you airplay from Spotify, but if you try and use the Sonos app to control them or if you launch from Sonos app they don’t work.  But not all of them...it's inconsistent.  The longest one is 2000 songs, but even some of the under 20 songs ones don't work.  It started happening 2 weeks ago and I can’t fix it, despite reinstalling the app, checking everything is updated, switching off at the mains, rebooting the wifi router etc.  The main playlist I’m trying to play is a copy of my liked songs so it would be quite nice to be able to …. like I always did.  Any help much appreciated, sorry if this has been posted elsewhere… couldn't spot it.

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controlav
1 year ago
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mpdm10Contributor I
asked in Controllers and Music services
Sonos app not connecting to internet

I recently upgraded my internet to fiber.  My Sonos app keeps telling me I am not connected to the internet.  Everything else in the house is working fine and I am able to access the internet just fine on my phone.

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106rallye
1 year ago
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ZeekContributor I
asked in Controllers and Music services
music stations

We recently moved from SC to FL. System was down 7 days for the move. While in SC we were able to listen music stations Pandora and Sirius. Since starting system in FL, Sonos is not offering Pandora and Sirius under Services. Why?

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1 year ago
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Benc85Contributor I
asked in Controllers and Music services
is it possible to handover the music I'm currently playing in Apple music, to play over Sonos instead?

Hi everyone. If I’m listing to Apple Music on my phone (not through Sonos), can I then go to Apple Music on Sonos and make it take over?  I think with Spotify it asks you. But I can’t seem to find it with Apple Music. i don’t want to just stream through airplay because I hate it when I open Facebook for example and a video stops my music playback.  Thanks in advance. Ben 

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B
1 year ago
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proth322Contributor I
asked in Controllers and Music services
the Sonos spotify API is missing all podcasts

With Stitcher going away (does Sonos even know this?), I transitioned to Spotify to listen to my podcasts on Sonos. Open Spotify on the Sonos app and all you get is music playlists. Why doesnt the interface match the actual Spotify one, and why is this the case with just about all of the Sonos APIs. They are all missing some key elements. 

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J
1 year ago
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Owo_ooContributor I
asked in Controllers and Music services
i cannot connect Spotify in Sonos app

There is no Spotify in the services list. 

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Jamie A
1 year ago
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stonithContributor I
asked in Controllers and Music services
Port in multiple rooms for automation with russound controller?

Can I add a Sonos Port to mutiple Sonos Rooms? I’d like to use 2 or 3 as audio sources for my russound audio controller. I’d like to integrate this with my home automation software to identify with outputs to enable in the russound. I currently do this with google Chromecast audios but they’ve become flakey.  Essentially what id like to do as an example is Port 1 in Living Room and Gym Room. When I play to Gym, the Port 1 will play the audio, my home automation system can see that Gym Room is playing and turn on the output zone for Gym on my russound controller. Port 2 would be Bedroom 1 and Outside rooms and so I can have mutiple streams playing simultaneously. 

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S
1 year ago
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lambaliceoxfordContributor I
asked in Controllers and Music services
How do I control/limit what is played through sonos?

Hello!I am my wits end, any help would be extremely appreciated!We use Spotify/ Sonos to play music in our business, however whilst we’re away sometimes the staff pop on their own music which isn’t idealIs there a way we can limit what is played? We’re happy to buy any piece of kit or use a different steaming service. Thanks!

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Airgetlam
1 year ago
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LozbozChromatic Producer I
asked in Controllers and Music services
BBC Sounds stopped working?

I have lots.of Sonos gear,... and been a user for 6 plus years... Never had an issue with streaming the BBC,.and negotiated the Tunein/BBC Sounds change with no disruption. Suddenly yesterday morning I was unable to connect to BBC Sounds. 'the  connection to BBC Sounds was lost'. I've reauthorise, deleted reconnected etc. Yes, my account thas a UK. Address.etc.I can Bluetooth from my phone or tablet to a Move, but nothing on all the speakers.  I've tried my usual favourites and direct from the BBC service. Has anyone else had this?  Is it an update issue? Have Sonos and the BBC fallen out (again!) Any help would be appreciated Cheers     

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E
1 year ago
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JCBostonAvid Contributor II
asked in Controllers and Music services
My Sonos station choice loads a different station

I have a number of Stations from SiriusXM and TuneIn bookmarked in My Sonos on the iPhone S2 app. Occasionally I will choose Station ‘X’, say, and Station ‘Y’ starts playing instead. Station ‘Y’ is always the one most recently listened-to, although it is never currently active when the problem occurs. If I repeatedly try to choose Station ‘X’, it eventually does load after a couple of tries.Has anyone else seen this behavior, and if so, is it a feature or a bug?

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Airgetlam
1 year ago
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thirdprizeEnthusiast I
posted in Controllers and Music services
songs missing from library

There are a couple of albums on my system that I cannot seem to find in the Sonos app.  Ones a compilation by an artist called cerrone.  I had this issue before and there used to be a log file on the system that showed any indexing failures.  I believe that has gone.  Can anyone tell me if there’s any issues with my indexing?  Everything else seems to be fine.  Thanks.  

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1 year ago
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katherineandleeContributor I
asked in Controllers and Music services
Sonos controller for Mac failing to update with Mac OS Ventura 13.2.1

Please can anyone help. I keep getting a Sonos update failure, after putting in the correct password and having checked the System setting app management for Sonos is on? I really do not want to have to go through the whole uninstall/reinstall unless i have to!Thanks.

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K
11 months ago
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conorEnthusiast I
asked in Controllers and Music services
Spotify artist search not working

Desktop and Android app have started telling me "spotify returned no results for _____ in artists. Please try a different category or a new search term" this morning. Has replicated on multiple devices. Only happens for Spotify and only in "artists", albums and playlist search still works. Any idea if I changed a setting or if something is wrong on their end?I’ve reset the speakers and restarted the apps.

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R
1 year ago
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hsiegalTrending Lyricist I
posted in Controllers and Music services
latest update is terrible (15.5)

The latest app update is terrible. My system freezes and stops regularly. The que empties itself. Freezing and dropping all of the time. My network is fine, pushing more than 200 mb per sec. I have reset everything multiple times. I have deleted and re downloaded the app multiple times. Sonos roll this back until you have something that works. I would never ever recommend anyone buy into this ecosystem. (Luckily when I avoid the Sonos app and use airplay it still works!) this is 100% a Sonos issue. 

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H
1 year ago
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XmeromotuContributor I
asked in Controllers and Music services
“Not Correctly Encoded” popping up

I had not experienced this issue until very recently, but it seems to affect songs originally encoded as SACD or other high fidelity codec. However, I have made sure to encode all my music as ALAC, which should not be a problem. Does the original encoded still affect Sonia playability? Any suggestions?

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Airgetlam
1 year ago
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Naplesnole77Contributor I
asked in Controllers and Music services
delete favorites

How do you delete a favorite channel from your listing ?

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N
1 year ago
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TpauContributor II
posted in Controllers and Music services
Drop Outs

Persistent drop outs when playing Amazon Music via Sonos. Usually happens at the start of a song for about ten seconds and then reverts to normal via set up of playbar, rears and subwoofer. Sometimes songs stop mid way through for a few seconds ( no sound) and then resume or will not play at all. Virgin Media router hub 4 has been replaced with new hub 4 but it has made no difference. Sonos on Channel 11. Router is in a cupboard but the issue has not occurred until the last few months. Any thoughts on how to address the issue would be welcome. 

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Ken_Griffiths
1 year ago
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VenslixContributor I
asked in Controllers and Music services
Problem with Sonos One SL

Hi It seems that I can't play music I downloaded on my phone... Is it normal ? It's really annoying. I don't even have the button to search through my phone's memory

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Airgetlam
1 year ago
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prestc01Avid Contributor I
posted in Controllers and Music services
Speakers disappear from app but only when wired

Hi, I have always used a BOOST, but recently I moved my Port closer to the router and connected it by ethernet for the first time.  Since I did this, a few times per week speakers will disappear from the app (1 or more at a time, including the wired Port but also Play:5, 2x Play:1, and One).  Sometimes 1 speaker disappears at a time and sometimes more than 1.  Restarting the speaker and/or router usually solves the problem.  This has *never* happened before in many years of using all these speakers.Router is using channel 1 and SonosNet is using Channel 11.  All Sonos products have reserved IP addresses.I would prefer to keep the Port wired instead of going back to wireless, so I appreciate any input.  I am also wondering if I should not have 2 products wired to the same router.  And finally, despite reading several posts about it on this forum, I am not clear whether the wired Port should have Wi-Fi enabled or disabled (it is enabled now, disabling it caused worse performance).

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P
1 year ago
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Judit LicataContributor I
asked in Controllers and Music services
Budapest local radio station

There is Trend Fm in the list of Budapest local radio. I can not listen to this radio station in the last 2 days. Do somebody know  why?

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buzz
1 year ago
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TonithecatContributor I
asked in Controllers and Music services
Apple app

Unable to load Apple Music app on Sonos app keeps saying there is a problem try again thanks 

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T
1 year ago
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EscapevelocitydrumsContributor I
asked in Controllers and Music services
Only some of YoutubeMusic Playlist displaying in sonos

Hi,I have a YouTube music playlist with 1127 songs. In the Sonos app not even half of these are being displayed. It stops somewhere around 400.I have removed the service and added it back, this doesn't help. I have reset the entire system, this didn't help either. Any ideas how to make the entire playlist display for browsing ? 

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M
1 year ago
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ZoulSavoieContributor I
posted in Controllers and Music services
Musique sur mon smartphone

Bonjour,Je suis un utilisateur âgé et pas un expert.Je souhaiterais juste écouter sur mon Sonos One de la musique stockée sur mon smartphone, mais apparemment, l’option »Sur cet appareil » n’existe plus.Ma musique est également sauvegardée dans un dossier OneDrive mais je ne sais pas comment l’ajouter à ma bibliothèque musicale.Pouvez-vous m’aider ?Merci.

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Z
1 year ago
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Big AlanContributor I
asked in Controllers and Music services
sound leveling

I found a different question in here about sound leveling and I am not sure you guys understood what was meant by the question.  What I would love to have is to have each song play at the same volume level.  I set the volume level and then a new song comes on and I have to adjust the volume level and then the next song is really soft or really loud and I have to adjust again.  It should be a set it and forget it system.  Can we have something that makes each song play at the same volume??

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Ken_Griffiths
1 year ago
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D4rylContributor I
asked in Controllers and Music services
sonos controller on MacBook update error

Trying to run the controller on MacBook always asks to check for updates finds new update installs then ALWAYS errors Sonos update failednow unable to use controller or Sonos on the laptop due to not allowing the older version of the controller to runany solutions 

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Airgetlam
1 year ago
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